Lws 11.21 Trouble Shoot
Lws 11.21 Trouble Shoot
Troubleshooting
Washers
Refer to Page 6 for Model Numbers
W001C
Section 3 – Troubleshooting............................13
1. No Hot Water ................................................... 14
2. No Cold Water .................................................. 15
3. No Warm Water ............................................... 16
4. Water Fill Does Not Stop At Proper Level ...... 17
5. Timer Does Not Advance ................................. 18
6. Motor Does Not Run ........................................ 19
7. No Agitation ..................................................... 20
8. Constant Agitation ............................................ 21
9. Washer Overheats, Cycles On Motor
Thermal Protector, Switch Actuator
Kicks In and Out ................................................... 22
10. Slow Spin ....................................................... 23
11. No Spin ........................................................... 24
12. Constant Spin ................................................. 25
13. Washer Stops In Cycle; Quits After a
Couple Loads; Is Intermittent ............................... 26
14. Washer Is Locked Up Or Binding .................. 27
15. Outer Tub Does Not Empty ............................ 28
16. Excessive Vibration ........................................ 29
17. Water Leaking From Outer Tub ..................... 30
a DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
a WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
a CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.
IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.
NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.
In the interest of safety, some general precautions relating to the operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
W006R2
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you, or the inexperienced person making such
repairs, to the risk of serious injury, electrical shock, or death.
W007
WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008
Pressure
Switch
Temperature
Switch
Timer
Mixing
Valve
Agitator
Washtub
Outer
Tub
Transmission
Motor
Pump
W407SE3A
The cycle begins with a wash fill. The water As water is removed by the pump and the momentum
temperature is determined by the temperature selector. of the washtub increases, the idler spring tension
While water fills the washtub, a column of air is gradually overcomes the belt tension removing the belt
trapped in a pressure bulb and hose. The air pressure slack. This eventually increases the belt to pulley
continues to increase as the washtub fills with water contact until maximum spin speed is achieved.
until it is great enough to activate the pressure switch.
The pressure switch then causes the wash fill to stop The combination of water, washtub and load weight
and wash agitation to begin. However, the loading door cause the drive belt tension on the idler side of the belt
must be closed for the washer to agitate or spin. to overtake the idler spring pressure allowing the belt to
become slack on the opposite side. This reduces the
The washer uses a reversing type motor, a special drive belt to pulley contact and allows slipping between the
belt and an idler assembly. The idler assembly applies belt and pulley.
tension to the outside of the drive belt.
The drive pulley turns clockwise riding up the ramps of
During agitation, the motor runs in the the helix, exerting pressure on the brake and forcing it
counterclockwise direction. The spring tension on the to release from brake pads. The helix drives the input
idler pulley applies the tension required to reduce the shaft of the transmission, and when the input shaft turns
slack on the drive belt and maintain maximum belt to in the clockwise direction the roller clutch locks onto
motor pulley contact. This eliminates belt slippage and the shaft causing the entire transmission assembly to
ensures an efficient wash action, even with extra large turn. None of the gears in the transmission are
loads. operating at this time. The hub of the washtub is splined
to the transmission tube and rotates with the
The belt drives the transmission drive pulley in the transmission assembly. The centrifugal force created
counterclockwise direction. The pulley drives the helix by the spinning washtub causes water to be extracted
which is splined to the input shaft of the transmission. from the clothes.
This causes the input shaft to turn inside of a roller
clutch which is pressed into the transmission cover. Water is introduced during the first spin to “SPRAY”
This roller clutch acts as a bearing in the the garments and remove suds from them. The initial
counterclockwise direction allowing the transmission spin is followed by rinse agitation to rinse away any
gears to operate. The transmission’s rack and pinion detergent residue. The washer fills and then agitates
gear design produces a 210 degree agitation stroke at like the wash portion of the cycle. Following rinse
the output shaft of the transmission which drives the agitation, a final spin extracts the rinse water from the
agitator. The brake assembly remains locked during the clothes preparing them for the dryer.
agitation mode since no pressure is applied to it by the
transmission drive pulley.
W429S
1 Nameplate
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
1. No Hot Water
No
Is pressure Yes Remove and
hose clean or
clogged? replace hose.
No TLW371S
2. No Cold Water
There is no cold
water.
Test for
continuity
through timer
Is timer Yes circuits (refer
Check plug
Is unit plugged in No inoperative? to wiring
and reset
and power diagram) and
circuit
available to outlet? replace if
breaker.
No inoperative.
Yes
Test
Is cold water solenoid
mixing valve Yes
and
Is the water Yes solenoid
Open faucet. replace if
supply faucet inoperative? necessary.
closed?
No
No
Test switch.
Is the cold Must have
Yes Straighten or
water fill hose continuity from
replace hose. Is pressure Yes
kinked? terminal 1 to 2
switch
when empty or
inoperative?
1-3 when full.
No Replace if
inoperative.
No
No
No
Is there Refer to
broken, loose Yes
appropriate
Is temperature Yes Test switch or incorrect wiring
switch and replace if wiring? diagram.
inoperative? inoperative.
TLW372S
No
3. No Warm Water
There is no warm
water.
Is there no Yes
Refer to No Hot
hot water? Water paragraph.
No
Is there no Yes
Refer to No Cold
cold water? Water paragraph.
TLW362S
No
Provide an air
gap around drain
hose and drain
Does drain
hose fit tight Yes receptacle.
Install No. 36878
in standpipe
Standpipe
or drain?
Adapter (optional
Is mixing Yes Test valve and on some
valve replace if models).
inoperative? inoperative. No
No
Is there
broken,
Yes Refer to
loose,
appropriate
shorted or
wiring diagram.
incorrect
wiring?
TLW348S
Is washer
Close lid. Lid Yes Install siphon
siphoning
MUST be closed break kit, Part
Is lid Yes during rinse
any time the No. 562P3.
open? fill?
washer is set to
agitate or spin.
No No Test for
continuity
Yes through timer
Is timer
circuits (refer to
inoperative?
wiring diagram)
Is circuit breaker and replace if
to washer tripped, Yes Reset circuit No inoperative.
disconnecting breaker.
power to washer?
Timer pauses until
pressure switch is
satisfied. Timer is
designed to pause
No Washer Yes
when going from
Timer is designed will not fill? spin into rinse to
to stop under allow the washtub to
these conditions. stop spinning before
Motor thermal No filling. Make sure
proctor reset time timer has advanced
Has washer
may vary into fill portion of
drive motor
depending upon rinse cycle.
over loaded Yes the reason for
and motor
washer overload,
thermal Refer to
however, it should Is timer
overload been Yes appropriate
reset within 15 motor lead
tripped? wiring diagram
minutes. Check to wire off timer
ensure washer and reattach
terminal?
was not wire.
overloaded with
No clothes. No
Timer is designed to
pause during fill
periods and when Is there
Yes Refer to
Is pause part Yes going from agitate to broken, loose
appropriate
of normal spin. Allow completion or incorrect
wiring diagram.
operation? of those steps. Some wiring?
cycles (delicate) have
additional pauses.
No Refer to diagram for
information on time
required.
TLW363S
Refer to Test
Are motor
Procedures
Check laundry starting functions Yes section to
room for blown or inoperative; no
Is electrical check start
loose fuse(s) or start or motor
power off, fuse Yes open circuit switch and
hums only?
blown or power start windings.
breakers.
cord not
(Washer itself
plugged in?
does not have an No Refer to Test
electrical fuse.)
Procedures
Is motor dead, Yes
section to
No won't run? check switch
and windings.
No
Close lid or
Is lid open or Yes test switch and
lid switch Wait two or three
replace if
inoperative? Has motor minutes for overload
inoperative. Yes
overload protector to reset. If
protector protector cycles
No cycled? repeatedly, refer to
Paragraph 9.
Refer to No
Is power Yes appropriate wiring
cord
diagram for Remove belt and
miswired?
correct wiring. determine if
Is there a bind in Yes motor shaft will
upper or lower spin. Replace
No motor bearing? motor if shaft is
locked up.
TLW364S
7. No Agitation
No agitation.
No
Timer is
designed to Is drive belt Yes
pause (SOAK) broken or Replace belt.
Are pauses Yes
during loose?
part of
DELICATE
normal cycle?
cycle. Allow
completion of No
SOAK period.
No
Repair or
Is transmission Yes
Test for replace
assembly
continuity transmission
inoperative?
Yes through timer assembly.
Is timer
inoperative? circuits (refer to
wiring diagram) No
and replace if
inoperative. Remove drive
No
Is motor pulley motor and
roll pin sheared Yes replace roll pin
Refer to Test and any other
Motor Yes Procedures section (through Serial
No. 001113645)? damaged
won't run? to check switch parts.
and windings.
No
No
Refer to Test
No delicate Yes Procedures
cycle section to check Is there a Yes
agitate? low speed switch bind in Replace pump.
and windings. pump?
No
8. Constant Agitation
Constant agitation.
Test for
continuity
Yes through timer
Is timer
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative.
No
Is there
shorted or Yes
Refer to appropriate
incorrect wiring diagram.
wiring?
No
Repair or
Does washer Yes replace
agitate during
transmission
spin cycle?
assembly.
TLW365S
Are brake
Free binding
Is belt tacky, Yes Check belt and pads or Yes pads, or replace
not allowing replace if brake
pads and brake
proper slip? defective. assembly
assembly.
binding?
No
No
No TLW366S
Slow spin.
Is Repair or
Is there a Yes Yes replace the
transmission
bind in Replace pump. transmission
assembly
pump? assembly.
inoperative?
No
No
Is drive
belt Yes Is there oil Yes
Replace belt. Replace belt.
broken or on belt?
loose?
No
Remove drive
Is motor pulley motor and
roll pin sheared Yes
replace roll pin
(through Serial and any other
No. 001113645)? damaged
parts.
No
Is there no
clearance Yes Replace pads
between and brake
brake pads assembly.
and discs?
No
TLW359S
11. No Spin
No spin.
Test for
continuity Wait two or three
through timer minutes for
Yes Has drive
Is timer circuits (refer overload protector
motor Yes
inoperative? to wiring to reset. If
overload
diagram) and protector cycles
protector
replace if repeatedly, refer
cycled?
No inoperative. to Paragraph 9.
No Is there
Yes Refer to
broken, loose
appropriate
or incorrect
Is drive wiring diagram.
wiring?
belt Yes
Replace belt.
broken or
loose? No
No
Refer to Test
Yes Procedures Is there oil Yes
Motor Replace belt.
section to on belt?
won't run?
check switch
and windings.
No
Remove drive
Is motor pulley roll motor and
pin sheared Yes replace roll pin
(through Serial No. and any other
001113645)? damaged
parts.
TLW367S
No
Constant spin.
Test for
continuity
Yes through timer
Is timer circuits (refer to
inoperative? wiring diagram)
and replace if
inoperative.
No
Is there
excessive wear Replace brake
Yes
on brake pads pads and brake
or missing assembly.
brake pads?
No
Is there
shorted or Yes Refer to appropriate
incorrect wiring diagram.
wiring?
No
TLW368S
No
Is belt tension Make sure idler
too great, not Yes spring is
allowing properly
proper slip? connected.
Are motor Refer to Test
switch Yes Procedures
No functions section to check
inoperative? switch functions.
Test for
continuity
Yes through timer
Is timer No
circuits (refer to
inoperative?
wiring diagram)
and replace if
inoperative.
No Has brake, Check that all
transmission Yes these
or motor components
locked up and are able to
Is there will not turn? move freely.
Yes Refer to
broken, loose
appropriate wiring
or incorrect
diagram.
wiring?
No
TLW356S
No
Are brake
pads Yes Free binding
binding pads or
Is there a bind during spin
Yes replace pads.
in upper or only?
Replace bearing.
lower bearing
during spin?
No
Is there a Yes
bind in water Replace pump.
pump?
No
Is there a
bind in
transmission Yes Repair or replace
during transmission.
agitation
only?
No TLW369S
No
No
Is there an
obstruction Yes
Remove obstruction.
in outer tub
outlet hose?
TLW370S
Excessive vibration.
Is there a No
broken or Yes Connect or
disconnected replace centering
centering spring(s).
spring(s)?
Is there
Remove
lubricant on Yes
lubricant or
pivot dome
No replace
and/or base
parts.
friction ring?
Is washer Yes Adjust leveling
unleveled? legs.
No
No
Is partial
liquid filled Yes Replace
Is washer balance ring balance ring.
Relocate washer or
installed on Yes support floor to leaking?
weak, "spongy",
eliminate weak or
carpeted or
"spongy" condition.
built-up floor? No
No
Is friction Yes
Replace
ring
friction ring.
Are cabinet broken?
Yes Replace with
screws
correct screws
incorrect or
or tighten.
loose?
No
TLW357S
No
Is tub-to-
pump hose Yes
Is pressure Replace Tighten clamp.
Yes leaking at
hose or pressure hose clamp?
accumulator and/or
leaking? accumulator.
No
Is outer tub
cover Yes
Replace gasket.
gasket
leaking?
No
TLW341S
Level
Washer
Base
Locknut
Leveling
Leg
Rubber
Foot
W456SE3A
Figure 1
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
WARNING
Disconnect electric power to washer before performing the following steps:
W188
NOTE: Resistance readings slightly out of given ranges may be due to meter conditions. These readings DO
NOT necessarily indicate motor failure.
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
3 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L-3
Warm Cold L - 3- 4
Cold Cold L-4
4 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L1 - 2
Warm Warm L1 - 1, L1 - 2, L2 - 2, L2 - 1, L2 - L1, 1 - 2
Warm Cold L1 - 2, L1 - 1, 1 - 2
Cold Cold L1 - 1
5 Position Switches
Temperature
Connection
Wash Rinse
Hot Cold L1 - 2
Hot Warm L1 - 2, L2 - 2
Warm Cold L1 - 1, L1 - 2
Warm Warm L1 - 1, L1 - 2, L2 - 2
Cold Cold L1 - 1
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 9:47
PERMANENT PRESS
PAUSE 2:17
DRAIN :30
FILL & PAUSE C 2:27
DRAIN 2:00
DRAIN & SPIN SLOW 2:11
RINSE FILL & AGITATE W,C FAST 4:00
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN SLOW 1:51
DRAIN/SPIN/SPRAY C SLOW :47
DRAIN & SPIN SLOW 4:31
OFF 2:30
WASH FILL & AGITATE H,W,C SLOW 1:56
PAUSE 2:05
AGITATE H,W,C SLOW :47
DELICATE & WOOLENS
PAUSE 1:43
AGITATE H,W,C SLOW :35
PAUSE 2:07
DRAIN :30
FILL & PAUSE W,C 2:27
DRAIN 2:00
DRAIN & SPIN SLOW 2:11
PAUSE :40
RINSE FILL & AGITATE W,C SLOW 1:40
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN SLOW 1:51
DRAIN/SPIN/SPRAY W,C SLOW :47
DRAIN & SPIN SLOW 4:31
OFF 2:30
WASH FILL & AGITATE H,W,C FAST 2:26
SOAK/PREWASH
PAUSE 5:13
AGITATE H,W,C FAST 1:49
PAUSE 5:41
AGITATE H,W,C FAST 1:49
INFINITE PAUSE UNLESS L-T CONNECTED EXTERNALLY 2:30
DRAIN 2:20
INTERVAL DRAIN & SPIN FAST 1:51
OFF UNLESS L-T CONNECTED EXTERNALLY 2:30
WASH FILL & AGITATE H,W,C FAST 14:55
PAUSE (:40) & DRAIN 2:40
DRAIN & SPIN 2:11
REGULAR
PAUSE :40
RINSE FILL & AGITATE W,C FAST 4:07
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN FAST 1:51
DRAIN/SPIN/SPRAY COLD FAST :47
DRAIN & SPIN FAST 4:31
(continued)
EXTRA
RINSE FILL & AGITATE W,C FAST 4:27
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SELECT 3:00
SOAK
OFF OFF
WASH FILL & AGITATE H,W,C SELECT 9:00
PERMANENT
OFF 3:00
WASH FILL & SOAK H,W,C 3:00
WASH FILL & AGITATE H,W,C MEDIUM :25
WASH FILL & SOAK H,W,C 2:35
DELICATE
EXTRA
RINSE
SPIN MEDIUM 3:00
OFF 3:00
WASH FILL & SOAK H,W,C 3:00
WASH FILL & AGITATE H,W,C SLOW :25
WASH FILL & SOAK H,W,C 2:35
HANDWASH
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
SPIN FAST 1:30
REGULAR
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SLOW 4:00
SOAK
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
REGULAR
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 9:35
PAUSE (:23) & DRAIN 1:13
FILL AND PAUSE C 2:25
PERMANENT
DRAIN 2:00
PRESS
PAUSE :23
RINSE FILL & AGITATE W,C FAST 4:23
PAUSE (:23) & DRAIN 2:23
INTERVAL DRAIN & SPIN FAST 1:34
DRAIN/SPIN/SPRAY C FAST :52
DRAIN & SPIN FAST 4:45
OFF 3:36
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
SOAK FILL & AGITATE H,W,C SLOW 3:00
SOAK
OFF OFF
WASH FILL & AGITATE H,W,C FAST 9:30
PERMANENT
OFF 3:00
WASH FILL & SOAK H,W,C 3:00
WASH FILL & AGITATE H,W,C SLOW :25
WASH FILL & SOAK H,W,C 2:35
DELICATE
OFF 3:00
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 9:41
PERMANENT PRESS
PAUSE 2:23
DRAIN :30
FILL & PAUSE C 2:06
DRAIN 2:00
DRAIN & SPIN SLOW 2:00
RINSE FILL & AGITATE W,C FAST 4:07
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN FAST 1:40
DRAIN/SPIN/SPRAY C FAST :47
DRAIN & SPIN FAST 4:13
OFF 7:30
WASH FILL & PAUSE 1:24
AGITATE H,W,C SLOW :47
PAUSE 1:36
AGITATE H,W,C SLOW :47
PAUSE 1:36
AGITATE H,W,C SLOW :35
DELICATE
PAUSE 1:55
DRAIN :30
FILL & PAUSE W,C 2:06
DRAIN 2:00
DRAIN & SPIN SLOW 2:00
PAUSE :40
RINSE FILL & AGITATE W,C SLOW 1:40
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN SLOW 1:40
DRAIN/SPIN/SPRAY W,C SLOW :47
DRAIN & SPIN SLOW 4:13
OFF 7:30
WASH FILL & AGITATE H,W,C FAST 14:55
PAUSE (:40) & DRAIN 2:40
DRAIN & SPIN 2:00
REGULAR
PAUSE :40
RINSE FILL & AGITATE W,C FAST 4:07
PAUSE (:40) & DRAIN 3:00
INTERVAL DRAIN & SPIN FAST 1:40
DRAIN/SPIN/SPRAY COLD FAST :47
DRAIN & SPIN FAST 4:13
OFF 7:30
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 9:00
SPIN SLOW 1:12
PERMANENT
WATER
TEMP. *MOTOR TIME (Min.
CYCLE FUNCTION SELECT SPEED & Sec.)
WASH FILL & AGITATE H,W,C FAST 15:00
REGULAR