Operational Procedure MIYOSHI PRECISION (MALAYSIA) SDN BHD
Customer Property
Operational Procedure : OP-7.5.4 Revision: 5 Page 1/4
Revision History
Rev No Details of Revision Date
00 Initial Release 01.01.02
01 To update the procedure and to add-in TS16949 requirement as 28.02.07
a current practice. Additional clause for 2.2 & 2.3
02 To update the procedure and to add-in Revision History as a 30.08.07
front page for procedure.
03 Upgrade to ISO 9001:2008 requirement 14.10.10
04 Changes at approval Authorities and other minor amendments 13.12.10
05 Changes at approval Authorities 03.05.11
Approval Authorities
Prepared Reviewed Reviewed Reviewed Approved By
By By By By
Name Kala Allan Teen Nicole Lee S.H.Yu C.A.Tan
Date 03.05.11 03.05.11 03.05.11 03.05.11 03.05.11
Designation Doc. Cont. EMR OSHMR QMR GM
Signature
Customer Property
Operational Procedure : OP-7.5.4 Revision: 5 Page 2/4
Responsible Out-line of Procedure Interfaces
Store Receiving Personnel Customer Property Receiving D.O./Delivery Document
Tool Room/Production Clerk Customer Property Record Tooling Master List, Material Stock
Record
Tool Room/Store Personnel Storage and Maintenance Tooling Rack, Storage
Area Of Customer Property
NONCONFORMANCE
Nonconformance of
Label/ Customer Property
QA Inspector Nonconformance Report
Sales/QA Personnel Notify Customer Disposition
Customer Property
Operational Procedure : OP-7.5.4 Revision: 5 Page 3/4
I PURPOSE
The purpose of this procedure is to provide for a system and instructions, and to
assign responsibilities to ensure that customer property is well controlled.
II APPLICATION
This procedure applies to process machines, equipment, tooling, materials,
components or part intended for production, returnable packaging materials, special
gauges and engineering/product drawing specification.
III RESPONSIBLE
This procedure concerns the Production, Quality Assurance, Sales and Tool Room
Personnel.
IV PROCEDURE
1. Receiving of customer’s properties
1.1 Customer’s properties are received and inspected following the same procedure that
applies to purchase products, i.e., Operational Procedure OP-7.4.3, Verification of
Purchased Product. In the event that customer properties fail receiving inspection, or
not suitable for any other reason, the customer is contacted.
1.2 Customer’s property shall identify and record into customer property record, which
is separated from MPM’s own purchased.
2. Marking, storage and handling
2.1 Marking, storage, handling, and preservation of customer properties follow the same
procedures. The applicable procedures are OP-7.5.3: Product Identification and
Traceability; OP-7.5.5: Product Handling and Preservation and Shipping.
2.2 Customer-owned tooling permanently marked or recorded in the related customer
property recorded list, so that ownership of each item is visually apparent.
2.3 Raw material which is consignee by customer shall be reflected in end of the month
Inventory Reports.
2.4 Customer-owned tooling, raw materials and returnable packaging are permanently
marked or recorded in the related customer property recorded list, so that ownership
Customer Property
Operational Procedure : OP-7.5.4 Revision: 5 Page 4/4
of each item is visually apparent.
2.2 Tool room personnel shall up-date customer's tooling into Customer Tooling Master
List, while store personnel shall up-date customer's raw material into a separate
Material Stock Record.
2.6 Customer’s documents, product specification and others property are protected to the
same extent as MPM’s system, unless there are contractual requirements for special
measure to protect customer’s property.
3. Special requirements
3.1 When specified in a contract, special handling instructions from customers will take
precedent over the company's standard procedures.
3.2 Customer’s products shall be segregated and labeled to identify them as customer’s
property
4. Loss or damage
4.1 Customers are contacted in the event of loss, damage, deterioration or unsuitability
used of their products.
V RECORDS
The following quality records shall maintain by each respective departmental
personnel as per OP-4.2.4: Control of Records.
a) Customer’s Property Record for Tooling, Raw Materials, Packaging Materials,
etc.
VI ASSOCIATED DOCUMENTS
OP-7.4.3, Verification of Purchased Product.
OP-7.5.3: Product Identification and Traceability
OP-7.5.5: Product Handling and Preservation and Shipping
OP-8.3.1: Control of Nonconformance Product
VII APPENDIX
Nil
Customer Property
Operational Procedure : OP-7.5.4 Revision: 5 Page 5/4
