Hridaan’s Edumax

S1 - 18, Gate 3, Dosti Shoppe

Imperia, Manpada Thane

Controlling
CLASS 12 - BUSINESS STUDIES

Time Allowed : 1 mins Maximum Marks : 310

Section A

1 How does Controlling [3]

function of
management motivate
the employees and help
them in giving better
performance? State.
2 Standards can be set in [3]
both quantitative as
well as qualitative
terms. Show through
examples.
3 Cetech Ltd. is [3]
manufacturing mobile
phones both for
domestic Indian
market and for export.
It had enjoyed a
substantial market
share and also had a
loyal customer
following. But lately it
has been experiencing
problems because its
targets have not been
met with regard to
sales and customer
satisfaction. Also,
mobile market in India
has grown
tremendously and new
players have come with
better technology and
 pricing. This is causing
problems for the
company. It is planning
to revamp its
controlling system and
take other steps
necessary to rectify the
problems it is facing.

1. Suggest any two

benefits the
company will
derive from a
good control
system.

2. Give the steps

that the
company should
follow to
remove the
problems it is
facing.

4 Ritu is a regional [3]

manager of Elpis
technologyLtd. She is a
hardworking employee
and is trying to reduce
wastage of resources in
her company. She has
set standards for
performance of
different activities and
is ensuring that targets
are met according to
these standards with
minimal wastage of
resources. She has set
up CCTV cameras
which helps her to
keep a close check on
the activities of the
subordinates and know
how the employees are
performing. She also
 rewards the employees
with a bonus when
these standards are
met. She is trying her
best to ensure a good
performance of her
team this year through
the application of an
important function of
management. Explain
any two benefits of the
function of
management
highlighted above.
5 State the meaning of [3]
controlling.
6 What are the factors to [3]
be kept in mind while
setting standards?
7 K&K Co. Ltd. is engaged [3]
in manufacturing of
machine components.
The target of
production is 200 units
daily. The company had
been successfully
attaining this target
until two months ago.
Over the last two
months it has been
observed that daily
production varies
between 150 - 170
units. Identify the
possible causes for the
decline in production
and the steps to be
taken to achieve the
desired targets.
8 Why it is said that [3]
planning is
meaningless without
controlling?
9 “Controlling is a [3]
 pervasive function”.
Explain.
10 Mr. Jai Prakash Gupta [3]
is the General Manager
of “Bhagwati Udyog
Pvt. Ltd.” With a view
to running his business
in a careful manner, he
divided all the
activities into seven
departments. These
departments were:
Purchase, Marketing,
Production, Personnel,
Finance, Accounting,
and Correspondence.
Later on, he realized
that the accounting and
correspondence
department can be
merged into the
finance department.
Thus, all business
activities were divided
into five departments.
Mr. Gupta is now
thinking on the lines as
to which are the
departments, out of
these five that will have
a significant role in the
success of the business.
After a complete
analysis, he concluded
that marketing,
production, and
finance were the
department on which
success of the business
depended. It meant
that even some
shortcomings occurred
in the departments of
purchase and
personnel, it would not
 affect much the success
of the business.
Thereafter, Mr. Gupta
determined the
deviation tolerance
limits of these three
main departments. It
meant that if the
deviation of these
departments remains
within this tolerance
limit, then it will be
looked after by the
concerned manager.
However, in case the
deviation is beyond
this limit then the same
will be brought to the
notice of General
Manager.

1. Identify two
functions of the
management
referred to in
the above
paragraph.

2. Describe the
relevant
concepts of
identified
functions.

11 Does control help in [3]

‘judging the accuracy of
standards’ and
‘improving motivation
of the employees’?
Explain.
12 Mr. Nath, a recently [3]
appointed production
manager of Suntech
Ltd., has decided to
produce jute bags
instead of plastic bags
as these are banned by
the government. He set
a target of producing
1000 jute bags a day. It
was reported that the
employees were not
able to achieve the
target. After analysis,
he found that
employees were
demotivated and not
putting in their best for
achieving the target.
Mr. Nath’s behavior is
good towards the
employees. His attitude
is always positive. So,
he announced various
incentive schemes for
the employees like:

• Installing
awards or
certificates for
best
performance

• Rewarding an
employee for
giving valuable
suggestions

• Congratulating
the employees
for good
performance

a. Identify
the
functions
of
manage
ment
highlight
ed in the
above
paragrap
 h.

b. State the
incentive
under
which
the
employe
e is
motivate
d.

c. State any
two
values
which
the
producti
on
manager
wants to
communi
cate to
society
by his
work and
behavior.

13 The Finance Manager [3]

of XYZ Ltd prepared a
variance analysis
report for the
management to explain
the difference between
planned profit and
actual profits. Identify
and explain the step in
the process of
controlling highlighted
here.
14 Planning without [3]
controlling is blind and
vice - versa. Discuss.
15 What factors have to be [3]
considered while
deciding standards?
16 Mr. Ajay kumar is a [3]
production manager in
a big manufacturing
company. He found
that refreshment
expenses have
increased by 15% and
cost of production has
increased by 5%. Out of
the two deviations,
which deviation needs
immediate attention?
17 “Control is forward [3]
looking”. Explain.
18 Analysing deviations [3]
and taking corrective
actions are the steps in
the process of one of
the significant
functions of
management. Identify
the function and list
the first three steps of
the process of the
function identified.
19 Mr. prabhatis a chief [3]
manager of a reputed
company that
manufactures
garments. He called the
production manager
and instructed him to
keep a constant and
continuous check on all
the activities related to
his department so that
everything goes as per
the set plan. He also
suggested him to keep
a track of the
performance of all the
employees in the
organisation so that
targets are achieved
effectively and
 efficiently.Explain
three features of
Controlling highlighted
in the above situation.
20 Mr. Stanley Anthony is [3]
the Production
Manager of ‘Coconut
Oil and General Mills
Ltd.His main virtue is
that prior to doing
anything, he ponders
over it. To explore and
analyze different
options of each and
every activity that is to
be undertaken by him
in the future has
become his habit.
Besides, he quickly
brings his subordinates
under his own
influence. They do
what he wants. In spite
of all this, for the last
few months, the
performance of his
department failed to
achieve the expected
level. This situation put
him into a lot of
worries. To counter
this situation, he
sought help from some
external specialists.
Finally, he concluded
that the poor
performance was due
to two reasons:First,
the inefficiency of some
newly recruited
employees and Second,
wear and tear
ofmachines. In order to
remove these
shortcomings he took
the following
corrective action:

1. To remove the
inefficiency of
the employees
he established a
training centre
and gave its
charge to an
expert trainer.

2. To deal with the

wear and tear of
machines he
decided to
replace them
with new
ones.In
thecontext of
the above
paragraph,
answer the
following
questions:

a. Identify,
by
quoting
the lines
any two
functions
concerni
ng
manage
ment
taken by
Mr.
Anthony.

b. Identify
the two
steps of
the
controlli
ng
process
 mentione
d here.

c. Identify
the
training
method.

21 Mr. Robert is appointed [3]

as a factory manager in
a gel - pen
manufacturing
company. He was given
a target of producing
one lac gel - pens per
month. He knew that
the essence of
management is to
achieve desired results
but he does not know
how to ensure the
work goes on
according to plans.
Guide him by
explaining the process
so that he is able to
achieve the desired
results.
22 In a readymade [3]
garments
manufacturing unit,
there are five workers.
Every worker is
expected to make 25
garments a week. At
the end of the week, it
is noticed that Mohan
could make 30 clothes,
Shyam could make 28
clothes and Sohan
could make 23 clothes.
Ram was able to make
25 clothes and Dinesh
could make 29 clothes.
What are the
deviations (positive
 and negative) in each
case?
23 Name the principle that [3]
a manager should
consider while dealing
with deviations
effectively. State any
one situation in which
an organisation’s
control system loses its
effectiveness.
24 A control technique [3]
should check each
and every activity in
an organisation .Do
you agree? Give
reasons.
25 ’AS Ltd.’ is a large [3]
company engaged in
assembling of air -
conditioners. Recently
the company had
conducted the ’Time’
and ’Motion’ study and
concluded that on an
average, a worker can
assemble ten air -
conditioners in a day.
The target volume of
the company in a day is
assembling of 1,000
units of air -
conditioners. The
company is providing
attractive allowances
to reduce labour
turnover and
absenteeism. All the
workers are happy.
Even then the
assembling of air -
conditioners per day is
800 units only. To find
out the reason, the
company compared the
 actual performance of
each worker and
observed through
CCTV that some of the
workers were busy in
gossiping.

1. Identify the
function of
management
discussed
above.

2. State the steps

in the process of
the function
identified which
are discussed in
the above
paragraph.

26 Controlling is a goal - [3]

oriented
function.Explain.
27 Identify and give the [3]
meaning of the
function of
management that helps
in verifying whether
the standards set are
accurate and objective
or not.
28 PQR Ltd. is engaged in [3]
manufacturing
machine components.
The target production
is 200 units per day.
The company had been
successfully attaining
this target until two
months ago. Over the
last two months, it has
been observed that
daily production varies
between 150 - 170
 units.

1. Identify the
management
function to
rectify the
above situation.

2. Briefly state the

procedure to be
followed so that
the actual
production may
come up to the
target
production.

29 Analysing deviations [3]

is an important step in
the process of
controlling. It is
therefore important to
focus on key result
areas which are critical
to the success of an
organisation. Identify
and give the meaning
of the concept
discussed above.
30 ’Controlling is forward [3]
looking’. Explain.
31 Anubhav has set up an [4]
export house after
completing his masters
in fashion designing. As
the quality of the
garment depends on
the quality of raw
material used, he
assures that the fabric
meets the
requirements by
conducting a series of
tests for the fabrics like
shrinkage test, testing
colour fastness to
 washing, colour
fastness to light, colour
fastness to
perspiration etc
through laboratory
tests. Later on, at the
production areas,
fabric inspection is also
conducted by stopping
the production process.
The tests help to detect
the deviations and also
take corrective action.
Moreover, he ensures
that complete training
about production work
was given to every
worker at the time of
joining his export
house.In context of the
above case:

1. Identify the
function of
management
being
performed by
Anubhav by
conducting tests
to assure for the
quality of the
garments
manufactured in
his export
house.

2. Briefly explain
the term
’deviations’.

3. Give any three

advantages of
giving training
to the
employees.

32 Shagun owns an export [4]

- oriented unit in
Faridabad. She in a
typical inspection picks
up one or more pieces
per garment item and
gets them measured at
random, and all its
dimensions are
recorded in a
measurement table.
This table shows each
measurement for all
sizes and will indicate
whether or not
particular dimensions
are within tolerance.
For example, one such
dimension might
include "shoulder
width from edge to
edge" wherein a small
discrepancy of up to
1/8" is allowed.
Whereas a deviation up
to 1/4" is allowed for
"neck width from edge
to edge" measurement.
She also asks the
worker to put a
garment on a model or
dummy tocheck that it
fits correctly. Also for
the aspects which are
critical to the garment
i.e. fasteners like
buttons and zippers a
fatigue test is carried
out by testing each of
them 50 times to
ensure that there is no
loss of function after
use.In the context of
the above case:

1. Identify the
technique for
 measurement of
performance
being described
in the
paragraph
above quoting
lines from the
paragraph.

2. Identify the
concepts related
to the analysing
deviation being
used during the
inspection by
quoting lines
from the
paragraph.

33 Controlling is the last [4]

function of
management. Do you
agree? Explain.
34 Explain the first two [4]
steps in the process of
controlling.
35 Sanyam Textiles [4]
Private Limited is an
export - oriented
Towels and Rugs
manufacturing unit
based in Kota in the
state of Rajasthan. It
has a fully integrated
plant encompassing
Dyeing, Weaving,
Finishing, Printing,
Embroidery which
enables the
transformation of
cotton yam into
amazing towels/bath
mats. The clientele
includes departmental
stores and importers
rightacross the globe
with customers in 18
countries
encompassing all
continents. However,
the company is
experiencing a
downward trend from
the past six months
since many of its
export orders have
been rejected because
they were not being
completed within a
stipulated time. The
company has now
hired Mr. Jacob as a
consultant to look into
the reasons for such
circumstances. The
prime reasons which
have been identified by
Mr. Jacob are as
follows:

1. The workers are

using mobile
phones
extensively as
the internet
packages are
available at very
economical
rates these days.

2. The workers
don’t feel
encouraged
enough as their
wages have not
been revised in
the present
year.

3. In one of the
accidents which
took place in the
 factory last year,
two workers
lost their limbs,
but the
company didn’t
pay them
sufficient
compensation
because of
which many of
the old workers
left the job as
their morale
was reduced.

4. Most of the
workers in the
factory are new
and are not well
versed in their
work.

On the basis of the

above analysis Jacob
has advised the
management to give
regular increments to
the workers, reframe
the accidental policy of
the company to be able
to do more justice to
the workers in case of
any eventuality, install
cameras at appropriate
places for better
supervision of workers
so that they do not
waste time and also
provide training to the
new workers.In the
context of the above
case: a) Identify the
functions of
management being
discussed in the above
paragraph. b)State any
 two points highlighting
the importance of one
of the functions of
management as
identified in part (a) of
the question.

36 “There is a close and [4]

reciprocal relationship
between planning and
controlling.” Explain
the statement.
37 There are two [4]
managers, Rahul and
Pawan. Rahul is saying
that ‘Controlling is
forward looking
whereas according to
Pankaj ‘Controlling is
looking back’. Who is
correct? Explain why?
38 Vikas was the Chief [4]
Operating Officer of
Yalet Ltd. , a company
providing advanced
software solutions to
Indian Defence
Services. They had
been carrying on
business successfully
for the last twelve
years and earning
enough profits. But
from the last one year,
they realised that
though the business is
getting big orders
which are being
fulfilled in time, even
then the revenues kept
on decreasing. Vikas
was not able to find out
where the problem
was. He started
keeping a close check
 on the progress of
activities as he could
sense that something
was wrong. He wanted
to take some action
before any major
damage could be done
to the business. Vikas
appointed a cyber
security expert who
monitored the
company’s processes
and found out that the
computer operator was
deleting the entries
from the computers
and pocketing the
revenues. He was
caught and handed
over to the police. This
created an atmosphere
of order and discipline
in the organisation and
helped in minimising
dishonest behaviour on
the part of the
employees.

1. Identify the
function of
management
highlighted in
the above
paragraph.

2. Explain any four

other ways in
which this
function of
management
may help the
organisation.

39 Mr Arfaaz had been [4]

heading the production
department of Write
 well Products Ltd., a
firm manufacturing
stationary items. The
firm secured an export
order that had to be
completed on a priority
basis and production
targets were defined
for all the employees.
One of the workers, Mr
Bhanu Prasad, fell
short of his daily
production target by
10 units for two days
consecutively. Mr
Arfaaz approached Ms
Vasundhara, the CEO of
the Company, to file a
complaint against Mr
Bhanu Prasad and
requested her to
terminate his services.
Explain the principle of
management control
that Ms Vasundhara
should consider while
taking her decision.
(Hint: Management by
exception).
40 How does controlling [4]
help in efficientuse of
resources and how
does it facilitate
decision - making ?
Explain.
41 Raghav started a take [4]
away eating joint in a
nearby market. His
business was doing
well. He ensured that
the food was properly
cooked, a standard
taste was maintained,
packing of food was
done effectively and
the orders were
executed on time. But
unfortunately, he met
with an accident and
was advised three
months of bed rest. In
his absence, his cousin
Rohittook charge of his
business. When he
resumed his work after
three months, he
realised that his
clientele had dropped.
The people were not
happy with the
services as the quality
of food had
deteriorated and the
delivery time for
orders had increased
considerably. All this
was happening because
most of his previous
staff had left as Rohit
used to adopt a very
strict and authoritative
approach towards
them. In the context of
the above case:

1. List any two

aspects about
his business
that Raghav was
controlling in
order to make it
successful.

2. Explain briefly
any two points
to highlight the
importance of
the controlling
function.

3. Name and
 explain the style
of leadership
adopted by
Rohit.

42 Modi Limited is [4]

engaged in
manufacturing
machine components.
The target of
production is 250 units
per day per worker.
The company had been
successfully attaining
this target until two
months ago. Over the
last two months, it has
been observed that
daily production varies
between 200 - 210
units per worker.

1. Name the
function of
management
and identify the
step in the
process of this
function which
helped in
finding out that
the actual
production of a
worker is less
than the set
target.

2. To complete the
process of the
function
identified in (a)
and to ensure
the
performance s
per set targets,
explain what
 further steps a
manager has to
take.

43 How does controlling [4]

help in achieving
objectives and
improving
employee’smorale ?
44 Explain the limitations [4]
of Controlling.
45 Love and Kush are two [4]
friends. Both are MBA
(Final year) students.
One day, their
professor called them
to class stage for a
surprise test. He told
that one of them will
establish relationship
between any two
functions of
management. Then, the
other one, will
establish reverse
relationship between
the same two
functions. Both will
have to give
justification for the
relationship explained
by them. It was a test
carrying 50 marks.
Both the students were
intelligent and skillful.
Love was the first to
speak.Love said that in
his opinion of the two
functions of
management selected
by him one is always
looking ahead (future)
and the other is looking
back (past). No sooner
did love express his
 opinion, than Kush
identified the functions
selected by him (Love).
In his reply, Kush said
that the one function
stated by Love to have
been looking ahead
was in his opinion,
looking back and the
other one stated by in
(Love) to have been
looking back was
looking ahead.

1. Identify the
functions of the
management
discussed in the
above
paragraph.

2. Justify the
contrary
relations of
management
functions as
viewed by Love
and Kush.

46 Controlling is a [4]
systematic process
involving a series of
steps. Explain.
47 State any three points [4]
of importance of
Controlling function of
management.
48 Taking [4]
corrective/remedial
action is the last step in
the process of one of
the functions of
management, (a) Name
the function; (b)
Explain the other steps
of the above mentioned
 function.
49 Describe briefly the [4]
steps in the process of
controlling.
50 “Planning is looking [4]
ahead and controlling
is looking back”.
Comment.
51 State the last two steps [4]
in the process of
Controlling function of
management.
52 “Controlling implies [4]
taking action”. Explain.
53 Explain how [4]
controlling helps in
achieving better
coordination and
better planning.
54 Explain briefly the [4]
relationship between
controlling and
planning.
55 Vinber Ltd. set up a [4]
manufacturing unit at
Bhiwadi in Himachal
Pradesh to
manufacture electric
geysers and supply
them to dealers all over
the country. Their
production target was
500 geysers per week.
It was decided by the
management that
variation in production
upto 10 units would be
acceptable. At the end
of the first week, the
production was 450
geysers. The next week,
production increased
to 470 geysers. A week
later, production was
 460 geysers. On
investigation, it was
found that fluctuation
in production was due
to irregular supply of
electricity.

1. The above para

discusses some
of the steps in
the process of
one of the
functions of
management.
Explain these
steps.

2. Also, state the

step(s) that
have not been
discussed in the
above para.

56 Explain the [6]

relationship between
controlling and
planning functions of
management.
57 How can the company [6]
relate its planning with
control in this line of
business to ensure that
its plans are actually
implemented and
targets attained?
58 Each Employee of [6]
’Bhoomika Ltd.’ should
manufacture 10 tables
per day as per day as
per the terms of
employment. All the
employees met the said
target except a few
who manufactured
between 4 - 6 tables
per day. On
 investigation, it was
found that these
employees wasted time
in gossiping and sitting
idle. The management
took a decision to
install Closed Circuit
Television (CCTV’s) in
the factory for
monitoring the
activities of the
employees.Identify by
quoting lines the steps
in the controlling
function discussed
above and explain
these steps.
59 Murari Lal is a cloth [6]
merchant in Karol
Bagh. His grandsons
are requesting him to
let them diversify the
business into bridal
wear. Murari Lal has
agreed but on the
condition that they will
follow the function of
management he has
always followed, which
helps an organisation
in keeping track of the
progress of activities
and ensures that the
activities conform to
the standards set in
advance so that the
organisational goals
are achieved. Name the
function of
management which
MurariLal is asking his
grandsons to follow.
List any five reasons
why it is considered an
indispensable function
 of management.
60 Rani Ltd. is engaged in [6]
manufacturing high
end luxury pens. The
target production is
700 units daily. The
company had been
successfully attaining
this target until three
months ago. Over the
last few month, it has
been observed that
daily productions
varies between 600 -
650 units.

1. Identify the
function of
management,
which has been
highlighted in
the above
context.

2. Discuss the first

four steps
involved in the
process of the
function
identified above.

61 C & C Ltd. is a large [6]

manufacturing unit.
Recently, the company
has conducted the time
and motion studies
and concluded that on
an average a worker
could produce 120
units per day.
However, it has been
noticed that average
daily production of a
worker is in the range
of 80 - 90 units. Which
function of
 management is needed
to ensure that the
actual performance is
in accordance with the
performance as per
time and motion
studies? State four
features of this
function of
management.
62 Give the steps in the [6]
control process that
the company should
follow to remove the
problems it is facing.
63 If planning is done [6]
carefully and
accordingly other
functions of
management are going
in the right direction,
then there is no need
for the controlling
function of
management”. Do you
agree with the
statement? Give any
two reasons in support
of your answer.
64 Dhaval runs a chain of [6]
Punjabi Delicacy
Restaurant in various
parts of Chennai.
Through feedback from
the customer, he
analysed that there is a
need for improving
customersatisfaction in
his restaurant. So, he
establishes the
standard waiting time
of customer
satisfaction for a table
and the standard
waiting time of
 customer for the order.
Moreover, his quality
assurance team studies
the actual pattern of
these activities in all
the outlets and
prepares the
assessment report.

1. Identify the
function of
management
being
performed by
Dhaval.

2. Explain the two

steps involved
in this function
of management
which are
mentioned in
the above case.

65 “In the absenceof a [6]

managerial function,
planning goes
unchecked“. Name the
function and explain its
importance.
66 Mr Shantanu is a chief [6]
manager of a reputed
company that
manufactures
garments. He called the
production manager
and instructed him to
keep a constant and
continuous check on all
the activities related to
his department so that
everything goes as per
the set plan. He also
suggested him to keep
a track of the
performance of all the
 employees in the
organisation so that
targets are achieved
effectively and
efficiently.

1. Describe any
two features of
Controlling
highlighted in
the above
situation. (Goal
Oriented,
continuous and
pervasive - any
2).

2. Explain any four

points of
importance of
Controlling.

67 Explain the various [6]

steps involved in the
process of control.
68 Parasmani Ship [6]
Builders is a renowned
ship manufacturing
company. The company
is doing well but the
employees keep on
complaining as they
say there are no
standards to judge the
state of mind of the
employees, their
motivation and job
satisfaction levels. The
HR department is
trying to see to the
problems which have
recently occurred with
the employees. In other
areas however
company has set some
standards and is trying
to effect the control
mechanism but the
company finds all such
efforts expensive. All
this has not been so
easy. Employees in
other departments like
manufacturing,
purchase, marketing,
etc. have time and
again resisted to the
installation of
computer monitoring
systems and CCTVs.
They say that it is
against their freedom.
Despite all these great
efforts made by the
company it had to face
losses last year. Even
though all the control
mechanisms are in
place there is an entry
of competitors with
better technology. This
has given some bad
time to the company
despite its alertness in
putting proper
controlling in
execution.

1. Which concept
of management
has been
highlighted in
the above case?

2. Identify the
different types
of this concept
of management
highlighted
inthe above
case.
69 A critical point control [6]
(CPC) approach is
followed by
McDonald’s in the
cooking and handling
process so that any
food safety threat can
be prevented,
eliminated, or reduced
to an acceptable level.
Hence, continuous
monitoring of activities
is undertaken to
ensure that the process
is right at each critical
point control. The main
principle followed for
cooking at McDonald’s
is "less amount many
times" which can
ensure the high quality
and high fresh level of
the food. For instance,
if four hamburgers
have to be made, a
worker cannot cook all
four hamburgers at one
time. The time figured
out for making one
hamburger is one
hundred and forty -
five seconds. Moreover,
nearly all foods in the
McDonald have the
specific holdingtime,
the holding time for
hamburgers is ten
minutes and for french
fries is seven minutes.
If it is not sold within
that time it is thrown
away. Also, the
temperature of the
milk sent by the
supplier must be under
4°C, otherwise, it will
 be returned. In the
context of the above
case:

1. Name the steps

involved in the
controlling
process which is
being discussed
in the above
lines.

2. What do you
understand by
’critical point
control’?
Explain.

3. How does the

controlling
function of
management
help in
accomplishing
organizational
goals and
ensure efficient
use of
resources?

70 ’Taste Buds Ltd.’ is a [6]

company known for
manufacturing good
quality confectionery
products. The
automated system of
production ensures
uniformity in
production and quality
maintenance. The
quality assurance team
conducts stringent
checks at all stages,
records and analyses
the deviations and
takes the necessary
corrective actions right
 from the procurement
of raw material to its
processing, production,
and packaging. The
company has a well -
equipped in - house
quality inspection cell
where confectionery
products are tested on
various parameters of
quality by the team of
experienced qualified
staff. In the context of
the above case:

1. Identify and
explain the
function of
management
being
performed by
the quality
assurance team
of ’Taste Buds
Ltd.’

2. Explain the
statement,
"records and
analyses the
deviations and
takes the
necessary
corrective
actions".

71 Define Controlling. [6]

Explain the
relationship between
planning and
controlling functions of
management.
72 Explain any four points [6]
that highlight the
importance of
controlling.
73 Comparing the actual [6]
performance with laid
standard, finding out
deviations and taking
corrective action is an
important process of a
function of
management. Name
and explain the
process.
74 Planning and [6]
Controlling are
inseparable twins of
management.How?
75 Kapil & Co. is a large [6]
manufacturing unit.
Recently the company
had conducted time
and motion studies and
concluded that on an
average, a worker
could produce 300
units per day.
However, it has been
noticed that the
average daily
production per worker
is in the range of 200 -
225 units.

1. Name the
function of
management
and identify the
steps in the
process of this
function which
helped in
finding out that
the actual
production of a
worker is less
than the set
target.
2. To complete the
process of the
function
identified in (a)
and to ensure
the
performance as
per time and
motion studies,
explain what
further steps a
manager has to
take?