Schedule of Charges (SOC)

All charges mentioned herein are applicable to Merchants availing our POS Terminal/Payment Gateway Services.

Type of Charges Amount/% Applicable

Credit Card, Debit Card and As per terms of Agreement Per transaction/per Terminal
Prepaid Card pricing
 Terminal Installation Charges/Rentals
 Annual Membership Fee
 Payment Gateway Transaction Fee
 One-Time Setup Fee
 eCom/Commerce Connect Transaction
Fee/Integration Fee
 MSF Transaction Charges

System Utilization and System Services Fee Rs.1/- Per transaction

Late Settlement Fee 0.5% or Rs.450, whichever is higher, For all transactions settled after 48 hours
for all transactions settled after
48 hours

Cancellation Fee Rs.399/- for GPRS and For cancellation within 36 months of setup
APOS Terminal

Terminal Repair Fee GPRS/Android Terminal/PSTN/Mini In the event of Terminal breakdown requiring
GPRS: Rs.499/- or actual cost of parts/Terminal replacement
repair (whichever is higher)

POS Terminal: Rs.499/-

Mobile POS Terminal: Flat Rs.4,500/-

for replacement

Annual Maintenance Charges Rs.1199/-

Terminal Recovery Charges: For Nil transactions on the Terminal for a

For each item of Supplied Equipment that I/We fail to return to ICICI Merchant continuous period of more than 45 days
Services, ICICI Merchant Services in accordance with the above terms, I/We must pay
ICICI Merchant Services the greater of Rs.3,000 for PSTN Terminal/ Rs.4,000 for GPRS
Terminal/ Rs.10,000 for APOS(A910/ X990)/ for A50: Rs.8,000 or the fair market value
of such item of Supplied Equipment had it been returned to ICICI Merchant Services in
appropriate condition, as determined by ICICI Merchant Services in its sole discretion.
Alternatively, ICICI Merchant Services may retrieve the Equipment from me/us and I/
We authorize ICICI Merchant Services to access my/our premises for that purpose.

Low Output Management Fees Per Terminal

1. Business less than Rs.1,000: Rs.499/-
2. Business from Rs.1,001 – Rs.25,000: Rs.249/-
3. Business from Rs.25,001 – Rs.100,000: NIL

Low Output Management Fees (eCom) Rs.500/- Monthly charge if monthly business is
< Rs.2,00,000/-

Maintenance Fee Rs.75/- per month per Terminal Levied monthly

Application Processing Fee (Non-refundable) Rs.1,000/- Per Application

1) For domestic Debit Card transactions: For transaction value of <= Rs.2,000, 0% transaction value shall apply, and for > Rs.2,000,
standard transaction value of 0.40 % or 0.90 % shall apply, depending on sales turnover of less than or greater than Rs.20 lakhs.
2) Wherever only international value is given, there would be no further Card type bifurcation applicable and above transaction values
shall apply.

Most Important Terms and Conditions

The Most Important Terms and Conditions (MITCs) mentioned hereinbelow are to be read and understood in conjunction with the Merchant
Processing Application Form as executed by Merchant/You (“You”) in favour of ICICI Bank Limited (“ICICI”) and ICICI Merchant Services
Private Limited. (“ICICI Merchant Services”) (“ICICI” and “ICICI Merchant Services” together also referred to as “Us” or “We”) (“Application”)
and the Transaction Documents, which is comprised of the Application, the Privacy Statement and Consent, the General Terms (which includes
the E-Com Terms and the Other Payment Method (OPM) Terms) and the Operating Guide (“Transaction Documents”) for receiving payment
processing facilities and services (“Services”).

The General Terms including the Privacy Statement and Consent and the Operating Guide are given on the link [merchants.fiserv.com/
content/dam/firstdata/in/en/documents/TandC.pdf]. In the event of a conflict between any of these MITCs and the Transaction Documents, the
Transaction Documents shall prevail.
Terms used in capital letters but not defined herein shall have the same meaning as given to them in the GeneralTerms and/or otherTransaction Documents.

1. Transaction Procedures: You must follow all procedures and requirements 9. Financial and Other Information: Upon request, You will provide Us with
relating to Card transactions set out in the regulations framed by the Reserve Bank such copies of financial accounts and other such documentation or information
of India from time to time and the Transaction Documents, including complying concerning Your business as We request to assist Us with Our continuing
with the Operating Guide and applicable Card Scheme Rules, as amended from evaluation of Your financial and credit status. Further, You must advise Us
time to time. immediately of any change in circumstances affecting Your business including
any Insolvency Event, Change in Control or change in business name, business
2. Transaction Records: You must immediately provide ICICI Merchant Services address, legal status or other business details.
with Your records unless otherwise specified, and all information and assistance
that ICICI Merchant Services may reasonably require, relating to any Card 10. Your Information: (a) You authorise Us to obtain from third parties financial
transactions when ICICI Merchant Services requests them. and credit information relating to You, Your directors, officers and principals, as
may be applicable, in connection with Our determination whether to accept the
3. Compliance of Data Security Standards: You shall comply with the provisions Transaction Documents and our continuing evaluation of the financial and credit
contained in Payment Card Industry - Data Security Standards (“PCI-DSS”), PA worthiness of You, Your directors, officer and principals, as may be applicable. (b)
DSS and PCI PED, as published on paymentcardindustry.com. As part of PCI DSS We will handle any information We collect about You, Your directors, officers and
obligations among other things, You shall not store card authentication information principals, as may be applicable, in accordance with Privacy Laws, our privacy
(Track 2, CVV, PIN and PIN Block) and shall also not store valid Card information collection statements and privacy policies. For Your reference, Fiserv Inc.’s privacy
(Name, Expiry date) in electronic or paper form. Further, You will ensure that no policy is available on the link https://www.fiserv.com/en/about-fiserv/privacy-
Card account number or actual Card data is stored at any time in any form or notice.html?_ga=2.254162317.481094576.1607068234-253031391.1584500055
manner whatsoever. In addition, You shall carry out quarterly vulnerability scans or visit www.fiserv.com and click on “Privacy Notice”. We will implement all data
as prescribed by PCI Security Standards Council (“PCI SSC”) in Approved Scan security measures required by such laws and policies. (c) You, Your directors,
Vendor scan procedures, and send scan reports to ICICI/ ICICI Merchant Services. officers and principals, as may be applicable, acknowledge and unconditionally
As per regulations issued by Visa/ MasterCard/ Amex/ Discover/ JCB, the ‘High agree that information that is collected about You, Your directors, officers and
Risk Merchants’ and ‘Merchants’ carrying on transactions above the limits, principals, including any information/data relating to the Services provided to You
decided by PCI SSC will have to get their controls validated through an external (as may be applicable) or held by Us may be shared between ICICI Merchant
audit by a ‘Qualified Security Assessor’. Services and ICICI (and our respective related bodies corporate//affiliates which
4. Fees: You must pay ICICI Merchant Services the fees along with applicable may be located inside or outside India) in connection with the terms of the
indirect taxes including goods and services tax for the Services as set out in the Transaction Documents and in accordance with our privacy collection statements
Application, as well as any additional fees or pricing set out in the Transaction and privacy policies, and You consent to such sharing of information. We shall at
Documents. Those fees are payable when the Services are provided. However, all times comply with applicable laws in relation to data collected and shared. (d)
ICICI will, at the direction of ICICI Merchant Services deduct those amounts from You authorise Us to share Your information from Your Application (including but
the amounts payable to You under the Transaction Documents and You provide not limited to KYC details, transaction details, bank account details etc by and
Your express consent and authorisation to ICICI to honour such directions given between ICICI and ICICI Merchant Services and Our respective related entities,
by ICICI Merchant Services to ICICI. You agree that the fees for Services may service providers, persons under a duty of confidentiality to Us, and also with
be adjusted by ICICI Merchant Services upon 30 (thirty) days’ notice, provided third party/s, Affiliates and Associations (which may be located overseas) as
that in case of revision to fees pursuant to regulatory or Card Scheme changes relevant to the transaction. (e) You authorise Us to share any information about
or impositions any such fee revision shall be effective forthwith upon notice. Fees You, Your directors, officers and principals, as may be applicable, with any court,
and other amounts paid by You to ICICI Merchant Services for Services provided tribunal, regulatory, supervisory, governmental or quasi-governmental authority
by ICICI Merchant Services, will be paid along with applicable indirect taxes which has jurisdiction over Us or our related entities (which may be located inside
including goods and services tax and this arrangement will be independent of or outside of India). (f) You irrevocably authorise Us to discharge and/or release to
ICICI. Any communication received by You from ICICI Merchant Services related the relevant Card Schemes all or any of the documents (including but not limited
to pricing or any change thereto on account of any reason such as, introduction of to the form and the content of the Transaction Documents), figures, codes, data
new features and Value Added Services or any other reason, is hereby expressly and information of whatsoever nature which from time to time or at any time
agreeable to You and shall be binding on You. In the event You do not want You disclose or release to Us and/or We may have access to under or by virtue
to continue with any of the additional Value Added Services/new features, You of Your participation in the Card Schemes, any transaction contemplated in these
shall inform the same to Us in writing. ICICI Merchant Services hereby assures Transaction Documents and/or in relation to or in connection with the Transaction
that no new features or services will be introduced without apprising You about Documents; and/or which any Card Schemes may lawfully require Us to provide
the risks, benefits and liabilities and Your rights, obligations and responsibilities to it from time to time or at any time. (g) You consent that ICICI Merchant
associated thereto. Services and/or ICICI may contact You to market their own or third party partner
product/services. Further, You also agree to receive promotions and special offers
5. Chargebacks and Other Liabilities: You must compensate and indemnify Us, on mobile/statement by email. Further, You hereby authorise Us to share Your
that is, ICICI or ICICI Merchant Services jointly and/or severally for any actions, information (including but not limited to KYC details, transaction details, bank
claims, costs, loss, damages expenses or liability made against or suffered or account details etc) if required with third parties for them to offer their products
incurred by any one or more of Us either directly or indirectly arising out of: (i) a and/or services to You. In case You wish to unsubscribe or revoke Your consent
Card transaction between You and any Cardholder; (ii) all Card transactions You from such authorisation at any time in future, You can send Us an email or contact
submit that are charged back; (iii) Your failure to produce a clear, legible and valid Our customer service. (h) You agree that ICICI Merchant Services and/or ICICI
Card transaction record requested by Us within the applicable time limits; (iv) may use transaction data obtained from providing the Services to You to fulfil
You or any of Your employees processing a transaction with wrong transaction performance obligations under these Transaction Documents and investigate
information; (v) any error, negligence, wilful misconduct or fraud by You or Your fraud, or suspected fraud, related to Your transactions. ICICI Merchant Services
personnel; (vi) any dispute over goods or services between You and a Cardholder; and/or ICICI may also use transaction data obtained from providing the Services
(vii) any warranty or representation whatsoever in relation to any goods or services under Transaction Documents in aggregated and anonymised form (as required by
supplied by You; (viii) Your failure to comply with any of Your obligations under the applicable Laws) for research and development, or to provide services generally.
terms of the Transaction Documents; (ix) Any fines or penalties imposed by the
Card Schemes in connection with Your use of the Services; and (x) any losses 11. Return of Equipment: Upon termination/expiration of the arrangement
suffered by either of Us as a result of that one of Us indemnifying the other for Your pursuant to the Transaction Documents, You are obligated to return the terminal/
failures to meet Your obligations under the terms of the Transaction Documents. Supplied Equipment to ICICI Merchant Services. For each item of Supplied
ICICI/ ICICI Merchant Services and its Affiliates shall have the paramount right of Equipment that You fail to return to ICICI Merchant Services in accordance
combination and set-off and lien irrespective of any other lien or charge present with the terms of the Transaction Documents, You agree that ICICI Merchant
as well as future on the deposits of any kind and nature (including fixed deposits) Services shall be entitled to debit Terminal Recovery Charges as mentioned in the
held/ balances lying in any account that You hold with ICICI whether in a single Transaction Documents. You also agree that ICICI Merchant Services may retrieve
name or joint name(s) and on any monies, securities, bonds and all other assets, the Supplied Equipment from You and You authorise ICICI Merchant Services to
documents and properties held by/under the control of ICICI and/or its Affiliate access your premises for that purpose.
(whether by way of security or otherwise pursuant to any contract entered/ to 12. No Transaction Charges to be Levied on Cardholders: Pursuant to circular
be entered into by You in any capacity towards the satisfaction of Your liability No: CEPD.CO.PRS.NO.3732/13.01.001/2017-18 from the Reserve Bank of India,
under the terms of the Transaction Documents. ICICI/ICICI Merchant Services are ‘On the extra charges levied by merchants on customers making payments
entitled without any notice to You to settle any indebtedness whatsoever owed through Debit Cards’, You agree that You will not levy any transaction charges on
by You to ICICI/ ICICI Merchant Services and/or its Affiliates, (whether actual Debit Card transactions done by Cardholders at POS terminals. In this regard,
or contingent, or whether primary or collateral, or whether joint and/or several) You also agree that You will display appropriate stickers/signage stating “No extra
hereunder or under any other document relating to the Services, by adjusting, charges levied on Debit Card usage at POS”.
setting-off any deposit(s) and/or transferring monies lying to the balance of any
account(s) held by You with ICICI and/or its Affiliates. 13. Governing Law and Jurisdiction: The terms under this Application/the
Transaction Documents are governed by the laws in India. You irrevocably and
6. Debits and Set Off: To the extent permitted by law, ICICI shall itself or at the unconditionally submit to the exclusive jurisdiction of the courts in Mumbai; as
instruction of ICICI Merchant Services as relevant may reserve the right to: (a) regard to any claim, dispute or suit arising under or in relation to the Application/
debit your Settlement Account and/or (b) deduct and set off from settlement funds Transaction Documents.
due to You; and/or (c) invoice/raise a debit note to recover from You separately, for
any amounts then due from You to Us, arising out of or in relation to the terms of 14. Card or Other Payment Method (OPM): Card for the purposes of this
the Transaction Documents. Application/Transaction Documents is defined as a Credit Card or Debit Card or
Other Payment Method as specified on the Application and as amended from time
7. Interest: ICICI shall also charge interest at the rate, which is 18 percent per to time and an Other Payment Method (or OPM) means the services offered by
annum or such other charges as notified to You on amounts outstanding to Us ICICI Merchant Services to provide Merchant with the ability to accept payments
from You and where there were insufficient funds in Your account to satisfy the through other and newer form factors/payment methods such as prepaid, net
above amounts. banking, UPI, QR code, wallet or similar account, and so on.
8. Security: ICICI Merchant Services and /or ICICI may from time to time request 15. Assignment: ICICI Merchant Services or ICICI separately or both of Us jointly
security from You or a guarantor to secure the performance of Your obligations may novate, assign, transfer or subcontract Our respective rights and obligations
under the Transaction Documents. Notwithstanding anything to the contrary under the terms of the Transaction Documents upon written notice to You and any
contained herein, ICICI Merchant Services and/or ICICI reserve the right to such novation, assignment, transfer or subcontract shall be binding on You.
withhold Your settlement funds at its/their own discretion depending upon the risk
exposure on Your account and their monitoring, and such withheld amount shall
constitute as the security under the Transaction Documents. Further, You agree to
do all things necessary to put in place enforceable security as requested by ICICI Merchant Signature _____________________________________________________
Merchant Services and/or ICICI.

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service marks and trade names referenced in this material are the property of their respective owners. 2081885 08/23