COURSE SYLLABUS

COURSE NAME Operations Management

CREDIT
COURSE NUMBER DCSN 200 3
HOURS
OFFICE
INSTRUCTOR Elie Majdalani 363
NO
OFFICE Everyday 1:00 PM –
EMAIL em12@aub.edu.lb
HOURS 2:00PM
LOCATIO OSB
SECTION 1,2 TIME
N 206
Textbook: Jay Heizer, Barry Render and Chuck Munson,
REQUIRED
Operations Management, Pearson, Global edition, 13th edition,
MATERIAL 2017.
Summer | 2022-2023

Prerequisite(s)
No prerequisites. It is recommended to take MATH 204 and CMPS 208 before or at the same
time as this course.

Course Description
The course is an introduction to contemporary operational management issues and techniques.
The focus of the course is on the tradeoffs in various decision areas and how operational
strategies are aligned to the organization strategy. A strong emphasis is placed on the
development and use of the quantitative models to assist decision making.

By the end of the course, students will have a solid understanding of the key role Operations
Management plays in competitive advantage. Students should expect to become familiar with
various operations processes and systems. Further, they will acquire some of the skills
necessary to critically analyze a firm’s performance from an operation point of view.

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Relationship to Other Coursework
Operations Management is a prerequisite for Managerial Decision Making and is an
introduction to other courses, such as, Price Revenue Management, Logistics and Supply
Chain Management. The concepts and techniques studied in the course have a wide range of
applications not only in operations, but also in other business areas, such as finance and
marketing.

General Learning Goals (LGs)

The key BBA program goals addressed through this course are:

B-LG1 - Business professional knowledge and competence – Students will be able to apply
models that allow a managerial decision maker to make informed decisions in a variety of
business situations. In formulating and applying these models, students will use concepts,
principles, and theories from core business professional knowledge. Problems will be
examined from various functional areas of management, including finance, marketing,
operations, and human resources. Performance will be assessed by problem solving
assignments and lab-based exams.

B-LG2 - Decision making – Students will understand how business decisions are reached,
what trade-offs are made, and how outcomes depend on the underlying data. Students will
gain understanding of the concepts and application of key analytical-quantitative modelling
tools: linear programming, decision trees, Monte Carlo simulation, and queuing and service
models. Through examples and application exercises, students will recognize, describe, and
apply analytical-quantitative approaches to business and managerial decision making
situations. They will also demonstrate competency in the application of these analytical-
quantitative approaches. Students will demonstrate familiarity with modelling, linear solving,
decision trees, and simulation software tools. Performance will be assessed by problem
solving assignments and lab-based exams.

Learning Objectives (LOs)

Specific Learning Objectives (SLOs)

The Specific Learning Objectives (SLOs) for this course that map to the BBA Program
Learning Goals mentioned above are as follows:

B-LG1 - Business professional knowledge and competence

1. Define Operations Management functions and strategy and how OM can lead to a
competitive advantage.
2. Apply a decision-theoretic approach to business decision making. Describe the
rationale for building analytical-quantitative models for business decision making.

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 3. Recognize and apply the most appropriate modelling methodology, of those covered
in the course, for a set of diverse business situations. Describe the relative difficulty
of solving models.
4. Define quality and Total Quality Management (TQM) and its required tools.

B-LG2 - Decision making

5. Apply some of the techniques used in process analysis and design, including multi-
factor productivity, crossover chart, flowchart, time-function mapping, process charts,
value-stream mapping and service blueprinting.
6. Apply analysis techniques in OM, including decision trees, Expected Monetary Value
(EMV), crossover charts, and break-even analysis.
7. Build and solve a linear programming model of a managerial problem using a
computer tool, and employ sensitivity analysis. Be able to solve a two-variable model
graphically.
8. Apply inventory management models including Economic Order Quantity (EOQ),
Production Order Quantity (POQ), quantity discount, and simple safety stock
calculation models.
9. Apply project management models including PERT and CPM techniques, calculating
slack time and identifying the critical path, cost-time trade-offs and project crashing.
10. Apply queuing models including M/M/s models, M/M/s with finite queue length,
M/M/s model with finite population, M/G/1 model and M/D/1 model.
11. Understand and apply Statistical Process Control and determine process capability.
Apply control charts (x-chart, R-chart, p-chart, c-chart) and process capability (CP and
CPK).

Instructional Methodology
Lectures | labs | class discussions | cases and business articles analysis | videos assignments
and exams

Performance Evaluation and Grading

Exam1 30%
Exam 11 – Common Lab Exam 25%
Final exam 30%
Assignments and Quizzes 10%
Participation and attendance 5%

Total 100%

Topical Coverage
SLO Sessions % of Time
Introduction to Operations Strategy (Chap 1) 1 3 11%
Process Strategy and Process Flow (Chap 7) 1,5,6 3 11%
Capacity Planning/Bottleneck Analysis (Chap 7S) 3,5,7 3 11%
Linear Programming/Sensitivity Analysis 3,7 6 22%
(Module B)

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 Project Management (Chap 3) 3,9 3 11%
Queuing Models (Module D) 3,10 3 11%
Inventory Management (Chap 12) 3,7,8 6 22%

Total Hours 27 sessions 100%

(based on 13 weeks per semester @ 2.5 hours per 31 hours
week for 3 credit hours)

Students with Special Needs or Disabilities

The Accessible Education Office (AEO) coordinates academic
accommodations and services for all eligible AUB students with
disabilities (such as ADHD, learning difficulties, mental health
conditions, chronic or temporary medical conditions, and others). If
you have a disability for which you wish to request accommodations
at the department, faculty or university level, please contact AEO as
soon as possible. Once you register with AEO, they will assist you in
receiving appropriate accommodations and will liaise with your
instructors and any related entity to best support your needs. AEO is
located in West Hall room 314 and can be reached by phone at 1-
350000 ext. 3246 or by email: accessibility@aub.edu.lb. Information about
AEO services can be found at: https://www.aub.edu.lb/SAO/Pages/Accessible-
Education.aspx

Use of Technology
Students will be expected to use software tools such as Microsoft Excel and Excel Solver
Add-in for completing their assignments. Moodle is used as described below.

Academic Honesty
Academic honor, trust and integrity are fundamental to The Olayan
School of Business community. They contribute directly to the
quality of your education and reach far beyond the campus to your
overall standing within the business community. Students are
expected to complete all work with the highest standard of integrity
in line with AUB’s Student Code of Conduct and OSB’s Honor Code.
Plagiarism, forgery, cheating or any form of academic misconduct
will not be tolerated. Any of the above may cause a student’s final
course grade to be lowered significantly or the student may receive
a failing grade, depending on the severity of the offence. Plagiarism
is the presentation of the work of another as one’s own work.

Course Policies
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Attendance:
Attendance is essential to understanding of topics covered in class. Students are personally
responsible and accountable for learning the content of any class they miss. Students missing
more than 20% of sessions before the last day for withdrawal may be dropped from the
course without notice.

Deadlines and Due Dates:

Due dates will be strictly enforced. Missing work will be assigned a grade of zero.

Exams: Exams will test your knowledge of the major concepts

covered in the course. Students are urged to take exams as
scheduled. Students who miss an exam or a quiz will receive a zero
on that test with no shift of weight allowed to any other grading
component. Only extreme valid cases will be considered for a make-
up exam and if approved, a makeup will be scheduled.

Students who miss the midterm exam must provide to the

instructor, within 72 hours of the missed exam, all relevant/official
documentation for missing the exam. For medical reasons, only
approved medical report signed by an ER or a University Health
Services (UHS) doctor at AUB Medical Center (AUBMC), and/or
qualified professional opinions issued by an AUB employee will be
consideration. If the excuse is approved, the instructor will notify
the student with the makeup exam date and time. Students who do
not sit for the scheduled makeup exam will receive a zero on the
exam.

A student who misses a final exam must file an online petition for
an incomplete to the OSB UG Curriculum & Student Affairs
Committee and present a valid excuse as stated above within 72
hours from the missed final exam time. If approved, the student
must be prepared to sit for the exam during the current semester’s
final exam period. This period may be extended by a maximum of 4
days only beyond the last exam date. The Instructor and the
Committee may schedule the makeup exam within one month of the
start of the next regular term. The decision made by the OSB’s UG
Curriculum & Student Affairs Committee is final.

Additional Notes
Insert text

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Non-Discrimination – Title IX – AUB
In line with its commitment to the principle of equal opportunity in
education and employment, AUB policies protect you from
discrimination on the basis of protected characteristics, including
discriminatory harassment and sexual harassment. Protected
characteristics include: race, color, religion, age, national or ethnic
identity, sex, gender or gender identity, sexual orientation,
pregnancy, marital status, disability, genetic predisposition or
carrier status, alienage or citizenship status, and political
affiliation.

The policies are applicable to all the AUB Community including:

officers, faculty, staff, academic appointees, students (including
medical interns and residents), visiting students, alumni, trainees,
visitors, contractors, subcontractors, suppliers, located on campus
and at AUB Medical Center, Advancing Research Enabling
Communities Center (AREC), or any other facility or program
affiliated with the University. The “AUB community” also includes
the dependents and domestic employees of faculty and staff
dwelling on campus and at AREC.

If you think you have experienced discrimination, discriminatory

harassment, or sexual harassment, we encourage you to inform the
Equity/Title IX Coordinator, Mitra Tauk at 01-350000 ext.
2514, titleix@aub.edu.lb, report to a Title IX deputy at your faculty
or at any other faculty (www.aub.edu.lb/titleix), or report online
(www.aub.ethicspoint.com). Reports may be submitted
anonymously or not. Please know that the University will maintain
the confidentiality of the complaint and privacy of the persons
involved to the greatest extent possible, consistent with its goal of
conducting a thorough and complete investigation and to the extent
permitted by law.

You need to also know that the University has designated academic
and administrative department/unit heads, managerial level staff,
academic advisors, protection officers, and residence hall
staff/monitors, as responsible employees or “mandatory reporters”,
and may designate others at its discretion. These individuals are
obligated to report actual or suspected discrimination or
discriminatory harassing conduct to the Equity/Title IX Coordinator,
unless they are a “confidential” resource. The following have been

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designated as confidential resources: on campus counselors in the
Counseling Center of the Office of Student Affairs and AUB Medical
Center counselors, and healthcare providers at the University
Health Services (UHS) and at the AUB Medical Center. Confidential
resources are not required to report actual or suspected
discrimination or harassment to appropriate university officials,
except in cases of suspected abuse of a minor, in the event of an
external investigation or prosecution, or in the event of imminent
danger to the reporting party or others.

Covered Chapters from the book

Chapter 1 – Operations and Productivity Pages 36 - 40
Pages 45 – 51

Chapter 3 – Project Management Pages 97 – 117

Chapter 7 – Process Strategy Pages 312 – 326

Pages 330 – 331

Chapter 7S – Capacity and Constraint Pages 340 – 354

Management
Chapter 12 – Inventory Management Pages 520 – 545

Module B – Linear Programming Pages 738 – 751

Module D – Waiting-Line Models Pages 784 – 796

Page 798

Covered Materials scheduled

June 10 and June 11 Chapter 1 – Operations and Productivity
June 12 and June 13 Chapter 7 – Process Strategy
June 20, June 24, June 25, June 26, June Chapter 7S – Capacity and Constraint Management
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June 28 (Friday) EXAM 1
July 2, July 3, July 4, July 9, July 10 Module B - Linear Programming and Sensitivity
Analysis
July 11 Module B - Linear Programming and Sensitivity
Analysis
July 12 (Friday) EXAM II
July 15, July 16, July 18, July 22, July 23 Chapter 12 – Inventory Management
July 24, July 25, July 29 Chapter 3 – Project Management
July 30, July 31, August 1 Module D – Waiting-Line Models

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