Certificate

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 ACKNOWLEDGEMENT
With great pleasure I would like to extend my
sincere appreciation and gratitude to Prof Bhuvana
Venkataraman Head of the department of
Commerce Guru Ghasidas Vishwavidyalaya
Bilaspur for giving me the opportunity to do this
internship . I also thank Dr. Munshi Ram for his
Guidance and support for this project.
I would also like to express my sincere gratitude to
Mr Jitendra Singh for allowing me to internship at
his firm I would also like to thank all the staff of
NSG for their constant support

I thank you each and every one of you without

whom the completion of my internship would not
have been possible

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 DECLARATION

I Vaibhav Singh a student of IV semester of

b.com hons. Of Guru Ghasidas
Vishwavidyalaya, .hereby declares that this
internship report titled an internship in service
area has been completed only by me as part of
Summer Internship project. I have not submitted
this report in any other institution. I take all the
responsibility for all legal and ethical
requirements regarding this report.

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Executive Summary
 During my internship I gained practical knowledge on
how the security agency operates and coordinates its
activities to ensure smooth functioning of the organization
at all level by ensuring right number of people are
available at the working culture of the organisation and
observe how National Security Group handles its
employees with value and empowerment to ensure they
are motivated to give their best to the organisation.
The report stats with the detail information about the
organisation from which year it start it operation to the
leader of the organisation after that detail explanation of
my work their end with SWOT analysis and conclusion.

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INTRODUCTION

I have selected this topic of this summer internship

because I tried to integrate my theoretical knowledge and
combine it with practical examples as observed during my
 internship. I have tried to cover all major function of
security agency -recruitment, compensation, and benefits,
training and development. This report is based on the
experience I had during a month of internship in Service
Sector at National Security Agency. I have learned. I have
learned many new things and I have tried my best to
adjust with the new environment.
This internship was my first experience in service sector
and I have tried my best to learn and experience many
new things. II have attempted to highlight those
experiences.

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COMPANY PROFILE

Name of the company: NATIONAL SECURITY GROUP

Year of establishment: 2012
Location: Bilaspur Chhattisgarh
Type of sector area. : Service sector
Management. :Sole proprietorship
Head of the company: Mr Jitendra Singh

About Company
National Security Group was established in the year 2012
By Mr Jitendra Singh he is Sole Proprietor Company it is
located in the urban area Shankar nagar near rly. Fly over
bridge Hemu Nagar Bilaspur. This organistion is a
contract based organization which provides security
guards the company. The company has served more than
300 companies and more than 600 people work in the
organization.
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The firm also provides workers for construction work.
The firm has branch in other district of Chhattisgarh
in Raipur near samta colony, Korba near old bus Stand,
Surguja Dev hotel, Raigarh. The firm has recently got the
contract of 36mall Bilaspur. They also provide service to
Mosaji Group. The firm has major market share in
Surguja area. They provide security to ITI Surguja. The
firm earns approximately 20 to 25 lakh profit yearly. The
firm is planning to expand their business to other district
of Chhattisgarh to Ambikapur.
Organisation Vision
Client security is the major concern for them. They
establish everlasting relationship with their client. They
look at relationship with a client as an investment of the
time and excellence for a return of quality. They valued
their client.

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Organisation Mission
Their mission is to give the best security service. Their
corporate mission is to achieve their mission. They are
committed to their principals. They are committed to
listening and responding to the need of their employee
and supervisor.

Strategic Goals
 Establish the firm as the premier provider of security
and protection services to target market
  Recruit and retain the most qualified security
personnel in the industry
 Develop a service standard though which all industry
firms will be measured
 Developed state of the art operating and service
policies and procedures

 Expand into the roam of servicing and

implementation of security system

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The Values
 Client Focus
 Reliability
 Team work
 Respect for individual
 Quality
 Responsible Citizenship

Services Provide by National Security Group

 Providing Security Guards
  Providing Gunman
 Providing Bouncers

Strategic objectives Security Agency

 Obtain a quality work force
 Integrate technology tools
 Provide value services
 Offer specialized services

Customer Charter
National Security seek to build long term sustainable
beneficial relationship with all the clients based on the
services commitments and on their client the pursuit of
excellence and integrity in all their dealings.
 Primary concern is to understand and satisfy client
needs and expectations. Promise to use all means
open to establish and understand these needs which
are both mutually beneficial and respect the values
and principles in all aspect.
 Promise to deal quickly courteously and accurately
with all correspondence.
  Believe in openness, integrity, transparency and
accountability and provide high standard to the
valued client...

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Organisational Structure
 Top Management
Owner of the firm Managing Director

Middle level Management

Manager Accountant

Junior level Management

Field officer Trainee Assistance

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The firm has 10 main heads (Silent Partner)
3 Office Staff, 2 area manager, 4 field officer
Mr. Jitendra Singh (Owner)
Mr. Praveen Kumar Singh (HR)
Mr. Vivek Rai (Accountant & Marketing)
Mr. Sumit Kumar Panday (All branch
managers)
Mr. Vipin Singh (Bilaspur Site incharge)
Mr. Som Dev Sahu (Field officer)

Director of National Security Group

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Selection of Staff
Initial Screening
Application Form

Employee Test Conditional Job offer

Background Test

Permanent Job Offer

Sources of information

all the information incorporated in this report has been

collected from primary source as well as secondary source

Primary Source
interview with manager and HR in charge
discussion with senior field officer discussion with the guard

Secondary Source
National Security Group Annual report
Job description of each employee
Limitations

Limitation of employment personal

Lack of practices in human resource management
Confidentiality

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Week wise Experience

Week 1
13-5-2024 Day Monday first day of my work as an intern
in National Security Group. Mr Jitendra Singh guide
among the head of the firm guide me and my friend what
we are going do in this firm. He told me to maintain
record of new staff joining and salary paid to them and to
give reply to client mails, calls. He told me I will work
from 10am in the morning till 5pm in the evening and that
in will be working 5 days in a week, introduce me with
the office staff first day of work was a training day for
me. Mr. Praveen teaches me how to record all employee
salary based on the number days they have worked.
The second day my actual work I reach office 10am in
the morning. Mr Praveen provides me with the register of
the entire existing employee name on it. Later that day 2
man came for the interview there interview was
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taken by Mr Jitendra and they got selected

Mr Praveen told me to enter their name in the staff

register for security guard.
The third day they assign me with more task to do to
check the mails of the client and give answer to their
query after asking them I responded 3 client mails that
day they asked about the how much cost they to pay for
the extra security guard and about the renew of the
contract.
The fourth day they told me about their operation in
different cities in Chhattisgarh how they control all the
things from Bilaspur and other work to other than
providing security they told they provide workers for
work like construction worker and also send seasonal
worker from here to parts of Uttarpradesh .The fifth day
they provide me a list of seasonal worker who they have
send and asked me to register all the name in a workers
register after writing all the name I save all the name in
Microsoft excel .

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Week2
The first day of this week I reached office on the same
time Mr Praveen asked me to check all employee
(Guards) attendance to tally that the information they
have match the information provide to them by the client
of last two week of employee of Bilaspur branch as well
as other branch also. It took us hole day but I couldn’t
finish the work that day.
The second I continue with the same work after it take
hole day to finish that work and I also maintain record of
new employee joined and salary paid to employees .
The week passed by doing the same thing recording
things and giving response to client mail.

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Week3
The third week was not much to but the same work
recording in files then transfer to computer the entire
week was not much job to do so the accountant teach how
they record things in tally. How to record purchase item
sales bank entries how to create a new company add item
in make account of the item
He teaches us how use tally how to make new journal
record entries.
Week4
On reaching office I got to know that the firm has got the
deal of 36 mall security on 1 of June. For that Mr. Praveen
asked me to help him in re allocating the staff of Bilaspur
we work whole day in reallocating staff. He also told how
they recruit staff mainly they majorly recruited person is
from rural area they ask their working staff (Guards) if
any one they knew is interested in doing the job if so they
ask to come for the interview if they fit for the job they
secret him they
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mainly seek for young person for the job The week was
the same as other week but I worked more on tally and
learn new things

Week 5
The last week of internship which got finished little early
the owner of the firm give detail knowledge of the
security agency field its pros and cons customer relation
and if was planning to come in this field what are the
things I should keep in mind the internship got ended in
middle of the week because owner of the firm was going
to Ambikapur for site visit and office was closed.

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SWOT Analysis
Strength
 Sector offers good employment opportunity to a large
segment of school dropout and unemployment.
 A number of private institutes.

Weaknesses
 Highly unorganized sector dominated by small player
with limited use of training.
 Attrition among untrained guards 50%

Opportunities
  Considering the growth demand for security services
domestic firms are seeking capital to expand rapidly.

Threats
Growth of electronic system market may lead to reduction
in requirement of security guards.
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Learning Point
 Customer Relationship
 Communication
 Work-life in service sector
 Managing Staff
 Recording Things
 Practical world experience
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Recommendation
Significant proportion of the training should be
provided in house either on the job training. This
lead to varying standard of quality and efficiency
amongst players in the industry most guards get paid
only minimum wages which is not very high from
the untrained guards get paid this need to be change
so untrained guards get motivated and up lift their
skill
Most of the recruitment in the sector is under taken
through reference from already employed person
walk ins are the norms in the unorganised sector
takes the traditional marketing route for recruitment.
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Conclusion
My internship at National Security Agency was a transformative
experience I gained practical skill and professional confidence
that I know will serve me well in my future career
While working in NSG I always tried to know about the industry
how it operates key factor of the industry how to deal with client
and how to manage the human resource which is the most
important thing I found that this service sector is unorganised
and by time its demand is increasing in both private as well as
government
Moreover this internship gave me the opportunity to understand
not only service sector but also how the world operate in real life
it totally different from the world of book.
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