P R O D U C T M A N U A L

©1998 - 2020 BOXX Technologies

Printed in the United States of America
10435 Burnet Road, Suite 120
Austin, TX 78758
1.877.877.BOXX | 512.835.0400
www.boxx.com

BOXX® Technologies, BOXX®, APEXX®, RAXX ®, GoBOXX, renderPRO, and renderBOXX® are
registered trademarks of BOXX Technologies, registered in the U.S. Patent and Trademark
Office. Other product and company names herein may be trademarks or registered
trademarks of their respective owners. This document is intended for development
purposes and is the sole property of BOXX Technologies. Unauthorized reproduction
is strictly prohibited where applicable by law. ©1998 - 2020 BOXX Technologies
PRODUCT SUPPORT & WARRANTY GUIDE
t a b l e o f c o n t e n t s

3 CONGRATULATIONS ON YOUR PURCHASE

Included in this Guide

4 IMPORTANT INFORMATION
Owner/System Administrator Tasks

5 SAFETY
Setting up Your Equipment
Using Your Equipment
Performing Maintenance

8 QUICK SETUP
Windows® GML/COA location

9 SYSTEM DIAGRAMS
13 CPU/MEMORY ACCESS
16 RACKMOUNT INSTRUCTIONS (APEXX 4 & 5)
18 HOW TO OBTAIN TECHNICAL SUPPORT
BOXX Technologies Legendary Technical Support

19 ABOUT BOXX TECHNOLOGIES

20 WARRANTY INFORMATION
Warranty Supersession
General Information
Limited Warranty Terms
Third-Party Peripherals
Third-Party Software
Limited Warranty Coverage: Year One
Limited Warranty Coverage: Years Two and Three
BOXX Exchange Policy
BOXX Exchanges and Advanced Replacement
General Provisions
Premium Support Hardware Warranty

30 NOTES
CONGRATULATIONS ON YOUR PURCHASE

Congratulations and thank you for your purchase! BOXX

Technologies is proud to have your support, and we look
forward to working with you in the future. Please read this
guide in full and follow its instructions as detailed.

INCLUDED IN THIS GUIDE

This document describes information pertinent to owning
and configuring your BOXX Technologies system. This
is also your reference for warranty, support and service-
related questions. This guide is intended for owners, system
administrators, and users of BOXX Technologies systems
and is written with the assumption that the reader has a
basic working knowledge of computer operations.

APEXX | BOXX Technologies

FOR HOME OR OFFICE USE
Assembled From
Tested Components
(Complete System Not Tested)

3
IMPORTANT INFORMATION

OWNER/SYSTEM ADMINISTRATOR TASKS

Your BOXX Technologies system includes a 3-year parts replacement
warranty and is considered customer-installable. BOXX Technical Support
may be contacted to assist with the setup and configuration of your
system. The following tasks are expected to be performed by the system
owner/system administrator:

Setup and connectivity of all peripherals in the system.

Configuration of applications and the operating system.

Administration of software applications and the operating system.

Removal and installation of system components (e.g., disk drives,

power supplies, DIMMs, etc.) if component failure should occur.

Installation and system integration of system upgrades such as

memory, operating system and storage.

4
 SAFETY

Every user should review the following safety information prior to setting up
equipment. This information should be followed to prevent damage to your
equipment, personal injury, or death. Please follow the guidelines below.

SETTING UP YOUR EQUIPMENT

Note the following safety guidelines:

Assemble your equipment in a clean area with ample space to unpack

and assemble it completely.

Equipment may weigh in excess of 40 pounds. Use caution when lifting

or moving equipment. Consider having an assistant help you.

Lift heavy objects with your legs bent while keeping your back straight.

Never assemble or work on your equipment with the power cord

connected. Always remove the power cord from both the wall outlet
and the back of your equipment when assembling, servicing, installing
or removing hardware.

Wear electrostatic wrist-bands or other electrostatic protection when

servicing your equipment to prevent damage to the electrical components.

5
SAFETY

USING YOUR EQUIPMENT

Note the following safety guidelines:

Never operate your equipment with panels or covers removed.

Make sure the voltage selection switch on your power supply

matches your AC power source:

115 volts (V)/60 Hertz (Hz) in most of North America, South

America, and some Far Eastern countries such as Japan, South
Korea, and Taiwan.

230V/50Hz in most of Europe, the Middle East, and the Far East.

Use properly grounded power cords with three-pronged outlets to

supply power to your equipment and peripherals.

For pluggable equipment, the socket-outlet must be installed near

the equipment and shall be easily accessible.

Protect your equipment from power surges with surge protectors or

Uninterrupted Power Supplies (UPS).

Do not use liquids around your equipment.

Place your equipment in a well-ventilated area where the vents are

free from obstruction.

Disconnect the power cable before removing protective panels,

performing hardware maintenance, installing hardware, or
configuring hardware components.

Using the product power switch does not guarantee that power is off
or that power is not supplied to the product.

The owner accepts all liability when operating, setting up, or

configuring the product described within this manual.

6
 SAFETY

PERFORMING MAINTENANCE
Preventative and scheduled maintenance can extend the life of your
equipment. However, performing maintenance can also create hazardous
conditions for you and your equipment.

Note the following safety guidelines when performing maintenance:

Always unplug the power cord from the wall outlet and the back of
your equipment before maintenance begins.

Wait 5 minutes after removing power from the system, allowing

components to cool before performing any hardware installation/
removal.

In order to prevent electrostatic damage, properly ground yourself

before performing system maintenance.

Always touch the equipment housing before touching any electronic

components.

Handle components and cards with care, remembering not to touch

the exposed contacts.

Turning the system power switch off does not guarantee that power
is not being supplied to the product.

Disconnect the power cable before removing protective panels,

performing hardware maintenance, installing hardware, or
configuring hardware components.

7
QUICK SETUP
WINDOWS® GML/COA LOCATION
This quick setup guide describes the steps involved in unpacking a system,
attaching peripherals, and loading the operating system.

1 Save all of the packing materials when unpacking the shipping box. If
the system is ever returned for service and is damaged in transit due
to improper packaging, the warranty may be voided.

2 If the system was ordered with Microsoft® Windows®, locate and

record the Product Key listed on the operating system’s sticker
located either behind the removable front grill or in the rear of the
chassis. Please record the key below for your records:

Note: Windows® 10 now comes with a digital product key.

The license information is stored in the system BIOS, and
a Genuine Microsoft Label (GML) is located on the
chassis instead of the traditional COA sticker.*

3 Attach all computer peripherals.

4 To power up the system, press the black power button on the front
of the system.

5 Complete the following step based on which operating system is

installed:
For Windows® products, there is no account or password set
by default. This is established during the initial setup of the
operating system on the first boot. If an account is set up prior
to the system leaving the factory, the account and password
information is as follows:
Username: BOXX
Password: default123!

6 Configure the server’s network settings according to the appropriate

local network specifications.

*More information and examples of Genuine Microsoft Labels and

COA stickers can be found at:

https://www.microsoft.com/en-us/howtotell/hardware-pc-purchase
8
 APEXX 1
SYSTEM DIAGRAM

Power Button

Power LED

Hard Drive LED

Reset Button

USB Type-A Ports

Speaker Jack

Microphone Jack

For illustrative purposes only. Front I/O ports may vary among models. 9
APEXX 3
SYSTEM DIAGRAM

Speaker Jack
Microphone Jack USB Type-A Ports
Power Button
USB Power LED
Type-C Port
Reset Button
Hard Drive LED

Removable Grill

10 For illustrative purposes only. Front I/O ports may vary among models.
 APEXX 4
SYSTEM DIAGRAM

5.25" Drive Bay

USB Type-A Ports

Microphone Jack
Speaker Jack

Power Button
Power LED
Hard Drive LED
Reset Button

Removable Grill

For illustrative purposes only. Front I/O ports may vary among models. 11
APEXX 5
SYSTEM DIAGRAM

5.25" Drive Bay

Power Button

Reset Button

Hard Drive LED

Power LED

Speaker Jack

Microphone Jack

USB Type-A Ports

Removable Grill

12 For illustrative purposes only. Front I/O ports may vary among models.
 APEXX 1
CPU/MEMORY ACCESS

1| Loosen thumb screws (2).

2| Slide panel backward.

3| Lift panel to remove.

Steps 1-3 are identical

for all chassis.
13
APEXX 1
CPU/MEMORY ACCESS

Lift up near front of chassis

4| to release locking pins on lower
bracket.

Remove opposite panel

to access hard drives.
14
 APEXX 3, 4, & 5
CPU/MEMORY ACCESS

1| Remove
screws (2).

2| Lift power
supply bay.

15
APEXX 4 & 5
RACKMOUNT INSTRUCTIONS

COMPONENTS
This kit secures the APEXX 4 chassis to 19” racks with 3/8" square holes
with a thickness of 0.090” to 0.126”. The kit contains extra hardware.

1. Left Front Bracket (1)

2. Right Front Bracket (1)
3. Rear Bracket (2)
4. Left Handle Assembly (1)
5. Right Handle Assembly (1)
6. #10 Shoulder Washer (10)
7. #8-32 Nut w/ Tooth Washer (5)
8. #10-32 Cage Nut (5)
9. #6-32 x .19 FH Machine Screw (6)
10. #10-32 PH Machine Screw (14)

16
 APEXX 4 & 5
RACKMOUNT INSTRUCTIONS

1. Attach handle assemblies to chassis.

2. Remove top plate and bottom feet from chassis

(if present).

3. Attach left handle assembly (item 4) using three

#6-32 PH machine screws (item 9).

4. Attach right handle assembly (item 5) to chassis

using two #6-32 PH machine screws (item 9).

17
HOW TO OBTAIN TECHNICAL SUPPORT

LEGENDARY BOXX TECHNICAL SUPPORT

For technical assistance, please call or e-mail BOXX Technical Support. If you
experience a problem with your BOXX system, please contact us immediately
and we will remedy the situation. Please have your system serial number
available when requesting service.

Email: support@boxx.com
Phone (Toll Free): 1-877-877-BOXX (2699)
Phone: 512-835-0400 (Outside North America)
7 a.m.–6 p.m.
CST Monday–Friday

ONLINE
Detailed information regarding the full portfolio of BOXX Technologies solutions
is available online at www.boxx.com.

18
 ABOUT BOXX TECHNOLOGIES

BOXX is committed to providing affordable, technically-advanced systems

that deliver outstanding performance and customer satisfaction. BOXX
systems are optimized for high performance and the company’s high
customer satisfaction rate is credited to its solid system technology,
comprehensive system warranties, and knowledgeable technical support
staff. BOXX’s Technical Support Staff is Microsoft® and Intel® certified with
extensive knowledge of Linux and Microsoft® Enterprise for support of
various system configurations.

DATA SCIENCE

BOXX MANUFACTURES HARDWARE FOR

MEDIA & ENTERTAINMENT

MANUFACTURING & PRODUCT DESIGN

GOVERNMENT, EDUCATION, & MEDICINE

ARCHITECTURE, ENGINEERING, & CONSTRUCTION

19
WARRANTY INFORMATION

WARRANTY SUPERSESSION
This warranty offer expressly supersedes any conflicting warranty
terms listed in purchase orders, verbal agreements, or other warranty
information set forth by BOXX Technologies, (BOXX). This warranty
constitutes an offer or counter-offer subject only to the terms and
conditions set forth herein. In addition, this warranty is conditional
upon the buyer’s agreement to the terms and conditions described
within this warranty whether in writing or by conduct. Conduct includes
product retention, use, acceptance of, or payment for BOXX products or
services and constitutes acceptance through conduct. If this warranty is
not acceptable to the buyer, the buyer should contact their BOXX sales
representative immediately.

GENERAL INFORMATION
BOXX offers Buyers of the APEXX, renderPRO, and renderBOXX a
three-year limited warranty and Buyers of the GoBOXX Series Mobile
Workstation a one-year limited warranty, each as described and limited
in this Agreement. The term “Buyer” includes individuals, businesses,
third-party vendors, or organizations that render payment for any
Product. This limited warranty offered by this Agreement extends only
to Buyer and is not transferable to anyone who subsequently purchases,
leases or otherwise obtains Product from Buyer. This limited warranty
does not cover software or non-BOXX branded products. During year
one, this limited warranty covers parts, Operating System telephone
support, and return shipment costs. During years two and three, this
limited warranty covers parts and Operating System telephone support
only. Buyer assumes shipment costs during years two and three. (BOXX
offers service contracts for additional technical support and support
services. Buyer should contact its BOXX sales representative for service
contract information and terms.) However, this limited warranty does not
include products manufactured by third-party vendors. Thus, this limited
warranty does not cover third-party peripherals offered with BOXX
Products. In the event of a third-party peripheral failure, Buyer should
contact the third-party peripheral manufacturer for warranty redemption.
Please see the third-party warranty information supplied with Buyer’s
order for more information.

20
 WARRANTY INFORMATION

LIMITED WARRANTY TERMS

This limited warranty does not cover and BOXX is not responsible for,
including but not limited to, the following: a) delivery or installation,
or labor charges for installation or setup of the Product, adjustment of
customer controls on the Product, and installation or repair of antenna
systems outside of the Product; b) damages caused by misuse, abuse,
accidents, fire, theft, natural disasters, disappearance, misplacement,
fluctuations and power surges, connections to improper voltage or
incorrect electrical line voltage, viruses, malware, reckless, willful, or
intentional conduct; c) damages caused by servicing not authorized
by BOXX; d) damages caused by usage that is not in accordance
with Product instructions or user manuals; e) damages caused
by failure to follow the Product instructions or user manuals or
failure to perform cleaning or preventive maintenance; f) damages
caused by the combination of BOXX branded Products with other
non-BOXX branded products, accessories, parts or components
or use of products, equipment, systems, utilities, services, parts
supplies, accessories, applications, installations, repairs, external
wiring or connectors not supplied or authorized by BOXX which
damage the Product or result in service problems; g) uninterrupted
or error-free operation of the Product; h) software, including the
operating system and software added to Product through our
factory-integration system, third-party software, or the reloading of
software; i) any equipment or components that were not included in
Product as originally sold to Buyer; j) normal wear and tear; k) minor
imperfections that meet design specifications; l) cosmetic damage or
exterior finish that does not affect functionality; m) Products where
the BOXX serial number is missing, altered or defaced; n) external
speakers, keyboards and mice; o) damage caused as a result of
improper transportation or packing/packaging when returning the
Product to BOXX or a BOXX authorized service provider; p) a Product
that requires modification or adaptation to enable it to operate
in any country other than the country for which it was designed,
manufactured, approved and/or authorized, or repair of Products
damaged by these modifications.

21
WARRANTY INFORMATION

THIRD PARTY PERIPHERALS

As stated previously, this limited warranty does not cover third-party peripherals
manufactured by third-party vendors. These peripherals include, but are not limited
by, the following categories.

Third-party peripheral devices such as monitors, keyboards, mice, and speakers

Third-party peripherals added to a BOXX Product by Buyer
Third-party peripherals added to a BOXX Product by any party other than an
authorized BOXX representative

While BOXX may supply third-party peripherals with BOXX Products, Buyer should
consult the third-party peripheral manufacturer for warranty claims related to third-party
peripherals. Consult the third-party peripheral manufacturer’s warranty information
supplied with Buyer’s order for more information.

THIRD PARTY SOFTWARE

Similar to the provisions of the third-party peripherals, this limited warranty does
not cover third-party software. While this limited warranty covers software designed
and implemented by BOXX, it does not cover problems resulting from third-party
software installed by either BOXX or Buyer. Buyer should consult the BOXX website for
more information related to BOXX Products and third-party software conflicts prior
to submitting warranty claims with third-party software manufacturers. In all other
circumstances, Buyer should forward warranty claims related to third-party software to
the appropriate software manufacturer.

LIMITED WARRANTY COVERAGE YEAR ONE

As stated previously, warranty coverage becomes effective on the invoice date. BOXX
will repair or replace Products returned to the BOXX facility covered under this limited
warranty. To request warranty service, Buyer must call BOXX Technical Support within the
warranty period to determine the appropriate actions. In the event that service is required,
BOXX Technical Support will issue Buyer a Return Material Authorization Number (RMA).
Buyer must ship the Products to BOXX in their original packing. If the original packaging
is unavailable, BOXX will supply Buyer with the appropriate shipping container upon
request for a nominal fee. In addition to the RMA number and shipping containers, Buyer
must prepay shipping charges and insure the shipment with an appropriate shipment
carrier or accept the risk of loss or damage during shipment.

22
 WARRANTY INFORMATION

NOTE: IT IS BUYER’S RESPONSIBILITY TO BACK UP THE CONTENTS OF BUYER’S

HARD DRIVE BEFORE SERVICES ARE PERFORMED AND TO REMOVE ANY
SENSITIVE, CONFIDENTIAL OR OTHER DATA FROM PARTS OR PRODUCTS
RETURNED TO BOXX, INCLUDING ANY DATA BUYER HAS STORED OR SOFTWARE
BUYER HAS INSTALLED ON THE HARD DRIVE.

It is possible that the contents of the hard drive will be lost or reformatted in the
course of service and BOXX will not be responsible for any damage to or loss of any
programs, data, or other information stored on any media or any part of any Product
serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD
DRIVE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, BOXX IS NOT
RESPONSIBLE FOR ANY LOSS OF DATA WHATSOEVER. BUYER’S PRODUCT WILL BE
RETURNED CONFIGURED TO THE ORIGINAL FACTORY CONFIGURATION (SUBJECT TO
AVAILABILITY OF SOFTWARE). Before shipping Buyer’s BOXX Product to BOXX, Buyer
should back up all data on the hard-disk drive(s) and storage device(s) used in the
Product. In addition, remove any portable media, such as diskettes, CDs, or PC Cards
before returning the Product to BOXX. BOXX does not accept liability for lost data or
software. Buyer accepts full responsibility for all software and data stored on Products
returned to BOXX. BOXX is not required to advise or remind Buyer of appropriate
backup procedures. Buyer should note that BOXX uses new and/or reconditioned parts
made by various manufacturers in performing warranty repairs and when building
replacement Products. In addition, Buyer should also note that BOXX owns all parts
removed from replacement or repaired Products. Replacement parts and repaired
Products do not extend the Limited Warranty Term described in this Agreement.

BOXX WARRANTY TERMS YEARS TWO AND THREE

During years two and three for APEXX, renderPRO and renderBOXX Products, BOXX
offers Buyer parts replacement as described in warranty terms of year one. However,
Buyer assumes all shipment and service costs. Buyer should contact its BOXX sales
representative for more information.

23
WARRANTY INFORMATION

BOXX EXCHANGE POLICY

In some instances, BOXX Technical Support may determine that a replacement part
will resolve the Product’s problem(s) and may opt to ship replacement parts to Buyer.
This exchange policy is at the discretion of BOXX and requires Buyer ship the defective
part to BOXX before replacement. In these instances, BOXX will provide Buyer with
pertinent shipping instructions. As with Product returns and warranty claims, Buyer
must ship the part in the original packaging, pay the appropriate shipping charges and
insure the shipment with an appropriate shipping carrier or accept the risk of loss or
damage during shipment. BOXX will provide an appropriate shipping container upon
request for a nominal fee.

Upon arrival, BOXX will verify the defective part and issue Buyer a replacement part
within twenty-four hours. The twenty-four hour replacement assumes that BOXX and
its suppliers carry the items in inventory and have them available in inventory. If BOXX
determines that the part is not defective, BOXX Technical Support will contact Buyer
with additional instructions. Buyer should note that BOXX provides replacement parts
made by various manufacturers when replacing parts and warranties these parts for
the remainder of the applicable Limited Warranty Term.

BOXX EXCHANGES AND ADVANCED REPLACEMENT

BOXX offers Buyer an Advanced Replacement Policy if the BOXX Technical Support
staff determines a replacement part will resolve the Product’s problem. This policy
allows BOXX to ship replacement parts before receiving the defective part from Buyer.
BOXX offers this policy to Buyer in good faith to remedy “mission-critical” situations.
This Advanced Replacement Policy is at the sole discretion of BOXX and includes
BOXX obtaining Buyer’s credit information or pre-authorization on Buyer’s credit card
before shipping the advanced replacement part. If, for any reason, BOXX issues Buyer
a replacement part and the defective part does not arrive at BOXX within ten business
days, BOXX will hold Buyer financially responsible for the replacement part, shipping
charges and other associated sums, including any collection costs expended in efforts
to collect such sums.

GENERAL PROVISIONS
This Limited Warranty Agreement is applicable to all Products, regardless of Buyer’s
location, and may be enforced in any country or region where BOXX or its authorized
service providers offer warranty service for the same Product model number subject to
the terms and conditions set forth in this Limited Warranty Agreement.

24
 WARRANTY INFORMATION
THIS LIMITED WARRANTY AGREEMENT GIVES BUYER SPECIFIC LEGAL RIGHTS THAT
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). BOXX’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN THIS AGREEMENT. ALL WARRANTIES FOR
THE PRODUCT ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH
ABOVE AND NO WARRANTIES WILL APPLY AFTER SUCH PERIOD. EXCEPT AS OTHERWISE
PROVIDED HEREIN OR UNDER APPLICABLE LAW, ALL PRODUCTS ARE PROVIDED “AS IS”
AND WITH ALL FAULTS, AND BOXX HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED
TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW TIME LIMITATIONS
ON WARRANTIES. THUS, THE PRECEDING LIMITATION MAY NOT APPLY TO BUYER.
HOWEVER, THE ABOVE LIMITATIONS SHALL BE ENFORCED, OR REFORMED IF NECESSARY,
TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW.

BOXX DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
AGREEMENT OR LIABILITY FOR INCIDENTAL, SPECIAL, PUNITIVE, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE, INTERRUPTION OF BUSINESS,
INTERRUPTION OF COMMUNICATION SERVICE, FOR LOST DATA, LOST SOFTWARE, LOST
PROFITS, OR LOSSES ARISING FROM EVENTS BEYOND BOXX’S CONTROL (SUCH AS
ACTS OF GOD, VIRUSES, PROPERTY DAMAGE BY BUYER OR THIRD-PARTY), OR OTHER
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, HOWSOEVER CAUSED, WHETHER
FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN
ANY CASE, BOXX’S LIABILITY TO BUYER WILL NOT EXCEED THE PRICE BUYER PAID FOR
PRODUCT.

SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION

OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO BUYER. HOWEVER, THE ABOVE LIMITATIONS SHALL
BE ENFORCED, OR REFORMED IF NECESSARY, TO THE MAXIMUM EXTENT ALLOWABLE
UNDER APPLICABLE LAW. IN ADDITION, IF THE GOVERNING JURISDICTION DOES NOT
ALLOW ANY LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, BUYER
AGREES THAT BOXX’S LIABILITY TO BUYER WILL NOT EXCEED THE PRICE BUYER PAID
FOR PRODUCT.
25
WARRANTY INFORMATION

If any provision contained in this Agreement is for any reason held invalid, illegal
or unenforceable in any respect, such invalidity, illegality or unenforceability will
not affect any other provision of this Agreement. This Agreement will be construed
as if such invalid, illegal or unenforceable provision had never been included,
unless the invalidity of any such provision substantially deprives either party of the
practical benefits intended to be conferred by this Agreement. Notwithstanding the
foregoing, any provision of this Agreement held invalid, illegal or unenforceable only
in part or degree will remain in full force and effect to the extent not held invalid or
unenforceable, and the determination that any provision of this Agreement is invalid,
illegal or unenforceable as applied to particular circumstances will not affect the
application of such provision to circumstances other than those as to which it is held
invalid, illegal or unenforceable.

Neither BOXX nor its affiliates assume any responsibility for inaccuracies, errors, or
omissions that may be contained herein. Neither BOXX nor its affiliates will be held
liable for direct, indirect, special, punitive, incidental, or consequential damages
resulting from document defects or information omission within this document,
even if advised of the possibility of such damages. BOXX reserves the right to make
improvements or changes to this document and the Products and services described
at any time without notice or obligation.

26
 WARRANTY INFORMATION

PREMIUM SUPPORT HARDWARE WARRANTY

BOXX Technologies is proud to offer our Premium Support Services for your recently
purchased computer hardware. Our Premium Support level provides you with one
year of 24x7 telephone support and Next Business Day Onsite service at no additional
charge. Years 2 and 3 of your warranty are the same as the information listed in this
manual.

Listed next is a summary of our services. Please distribute this information within your
organization to those who need and require warranty services information for your
computer hardware.

How to Contact BOXX Technologies Support

Address: BOXX Technologies Phone & Fax: Phone: 512-835-0400 (press 4)

10435 Burnet Road, Suite 120 e-Mail: support@boxx.com
Austin, TX 78758 website: www.boxx.com
USA

What to do when you need computer hardware warranty services:

Before calling the BOXX Technologies Help Desk Support Line, listed above, please
have the serial number from the failed computer available for our representative. We
use this number to verify the terms of coverage, as well as determine the component
parts within your computer. Your warranty purchase requires that you allow our Help
Desk to perform a minimum amount of troubleshooting / diagnostics to determine the
appropriate actions required to resolve the failure, and to identify which spare parts
may be required. Often, a field service engineer and parts will be dispatched to perform
onsite repairs.

The following details the procedure to follow when you have a service need. If at any
time you would like to upgrade your existing plans please feel free to contact us by
calling toll free: 1-877-877-BOXX (2699) (press 4) or e-mailing us at sales@boxx.com.

27
WARRANTY INFORMATION

WHAT TO DO WHEN YOU HAVE A SERVICE ISSUE

SERVICE CALL PROCESSING:

Contact BOXX Technologies to open a service call

Note: To insure immediate response for 24x7 service requests, call BOXX
Technologies at 512.835.0400 (press 4) Support requests sent via e-mail or
submitted on-line may only be monitored during normal business hours. The
BOXX Technologies’ Help Desk is staffed live 24/5 Monday through Friday.
Calls taking place ‘after hours’ will be answered by an answering service and
will prompt you to leave a message under “support.” One of our after hours
help desk technicians will telephone you back within one hour of your call to
begin diagnosis.

For all Service warranty calls, please be prepared to provide the site name,
address, telephone number, the site contact name, the model and serial
number(s) of the affected equipment and a brief description of the problem.
It is very important that you have the system serial number so our Help Desk
can immediately look up your information in our database for quicker and
more effective diagnosis of your problem. On-sites can not be scheduled
without the serial number of the impacted system.

A service call will be logged into our service call system, and a technical
service representative will call the site contact within one hour.

Our technical service representative will coordinate the dispatch of an on-site

service technician as appropriate for your service plan.

Your warranty purchase requires that the technician is provided contact information
and can access the faulty hardware.

Your designated contact will be informed regularly of the progress of open service
calls.

The BOXX Technologies Help Desk is available 24x7 for assistance in diagnosis of
problems with systems that have valid 24x7 onsite service contracts. This does not
include support for products that do not include valid 24x7 contracts, or assistance
with system administration or software setup / configuration. The Help Desk is
available for after-hours assistance in hardware troubleshooting and break / fix
resolution only.

24x7 Help Desk does not include assistance with data backup / recovery, RAID
configuration, LVM setup or administration, or OS installation.

28
 WARRANTY INFORMATION
24X7 SERVICES: 24/7 HELP DESK WITH NEXT BUSINESS DAY (NBD) RESPONSE:

Technical help desk support available around the clock, 24 hours /7 days/ week.

If call takes place after standard services hours (8PM Friday Evening to 8AM
Monday Morning Eastern Time), the call is answered via an automated attendant
which electronically notifies one of our 24X7 technical support staff. The call will be
returned within one hour (typically 15 minutes).

On-site hours of coverage of 8:00am to 5:00 pm customer’s site’s local time,

Monday through Friday – with Next Business Day Response.

Due to parts logistics capabilities, the diagnosis must be complete (parts needed
identified) by 3pm CST for next business day on-site to take place. If the diagnosis
is not complete by 3pm CST, next business day becomes the following business day.

Spare / replacement parts must have arrived on-site before BOXX Technologies will
dispatch the already acquired and prepared technician.

BOXX Technologies will respond to the end-user location as soon as possible and
no later than the next business day.
WARRANTY COVERAGE AND LIMITATIONS
THE BOXX TECHNOLOGIES WARRANTY SERVICE PLAN PURCHASED BY YOU DETERMINE THE SERVICES PROVIDED
AND THE PERIOD OF WARRANTY COVERAGE. THE WARRANTY SERVICE PLAN PROVIDES FOR THE REPLACEMENT
OF SERVER/WORKSTATION COMPONENTS THAT FAIL DUE TO MANUFACTURING DEFECTS IN MATERIALS
AND WORKMANSHIP. EXCLUDED FROM WARRANTY COVERAGE ARE ACTS OF NATURE, SUCH AS ELECTRICAL
STORMS, FLOODS, FIRE, ETC., ACTS OF WAR AND TERRORISM, CRIMINAL ACTS, AND CUSTOMER DAMAGE
AND NEGLIGENCE. UPON RECEIPT OF A SERVICE REQUEST FROM YOU, BOXX TECHNOLOGIES’ HELP DESK WILL
CONTACT YOU PROMPTLY TO BEGIN DIAGNOSIS AND ARRANGE A TIME FOR THE DELIVERY OF SERVICE. AFTER
DIAGNOSIS HAS BEEN PERFORMED, THE HELP DESK WILL THEN COORDINATE THE DISPATCH OF SERVICE PARTS
AND FIELD ENGINEERS TO YOUR SITE WITHIN THE TERMS OF YOUR WARRANTY SERVICE PLAN. UNDER THE
TERMS OF THE SERVICE PLAN, YOU ARE RESPONSIBLE FOR PROVIDING OUR FIELD SERVICE ENGINEERS WITH
ACCESS TO YOUR SERVER/WORKSTATION IN A SAFE ENVIRONMENT. IF SPARE PARTS HAVE BEEN SHIPPED TO
YOU, SHIPPING LABELS WILL HAVE BEEN INCLUDED FOR THE RETURN OF UNUSED AND DEFECTIVE PARTS AFTER
SERVICE IS COMPLETE. YOU AGREE TO PROPERLY PACKAGE PARTS FOR RETURN AND DELIVER THE PACKAGE(S)
TO THE SELECTED COURIER FOR RETURN TO THE APPROPRIATE ADDRESS ON THE RETURN SHIPPING LABEL.
PLEASE CONTACT BOXX TECHNOLOGIES AT 512-835-0400 (PRESS 4) IMMEDIATELY FOR ASSISTANCE WITH PARTS
RETURN ISSUES.
©1998-2020 BOXX® TECHNOLOGIES. ALL RIGHTS RESERVED. BOXX®, APEXX®, GOBOXX, RENDERPRO, AND
RENDERBOXX® ARE REGISTERED TRADEMARKS OF BOXX TECHNOLOGIES, REGISTERED IN THE U.S. PATENT AND
TRADEMARK OFFICE.

29
NOTES

4616 W HOWARD LN SUITE #105

AUSTIN TX I 78728
1.877.877.BOXX or 512.835.0400
FAX: 512.835.0434
EMAIL: sales@boxx.com
30
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WORKSTATIONS

STORAGE WORKSTATION
SOLUTIONS VIRTUALIZATION

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