6/7/24, 4:07 PM Support - Spotify
Hi, you're through to the Spotify support bot. Please describe your issue to get started.
Spotify at 03:21 PM, Jun 7
my playlists went missing from today
You at 03:21 PM, Jun 7
We'll connect you to an advisor!
Spotify at 03:21 PM, Jun 7
To verify you’re the account owner, you may be asked to share a proof of payment (receipt or confirmation
email).
Note: Before sharing, hide any sensitive information, e.g. payment card or bank account numbers.
Spotify at 03:21 PM, Jun 7
An advisor is available. Would you like to chat now?
Spotify at 03:21 PM, Jun 7
Yes No
Yes
You at 03:21 PM, Jun 7
We appreciate your feedback! As part of our commitment to improving our service, you may receive a
survey at the end of this conversation. Please let us know how we did.
Spotify at 03:21 PM, Jun 7
Connecting you now. They can see these messages and will review your query.
Spotify at 03:21 PM, Jun 7
Varsha S is now connected and reviewing your question. They’ll message you shortly.
Hi! I hope that you're doing fine. I'll be assisting you today. Allow me a minute to check your message, and
I'll do my best to help.
Varsha S at 03:22 PM, Jun 7
my playlist is missingggggg
You at 03:25 PM, Jun 7
Would you allow me 2-3 minutes of your time while I look into this?
Varsha S at 03:25 PM, Jun 7
okk
You at 03:26 PM, Jun 7
Please stay connected
Varsha S at 03:26 PM, Jun 7
ok
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6/7/24, 4:07 PM Support - Spotify
You at 03:26 PM, Jun 7
Yes, please
Varsha S at 03:28 PM, Jun 7
my playlist is missing from today
You at 03:28 PM, Jun 7
I do understand, Please wait for a moment while I check this for you.
Varsha S at 03:29 PM, Jun 7
can u solve it or not pls i need my playlist
You at 03:35 PM, Jun 7
Let us do some troubleshooting steps, Can I know what all troubleshooting steps have you done it from your
end ?
Varsha S at 03:36 PM, Jun 7
wht can i do
You at 03:36 PM, Jun 7
can u tell what should i do
You at 03:37 PM, Jun 7
May I know what device are you using the Spotify on?
Varsha S at 03:37 PM, Jun 7
im using spotify web
You at 03:38 PM, Jun 7
pc
You at 03:38 PM, Jun 7
Thank you for letting me know.
Varsha S at 03:39 PM, Jun 7
Ok, can you please try using a different connection like if you're on WIFI can you turn on the cellular data
and try with it.
Varsha S at 03:41 PM, Jun 7
im using PC
You at 03:42 PM, Jun 7
only wifi can be used
You at 03:43 PM, Jun 7
Thank you for letting me know. Can you check on the other device and let me know if the issue is the same.
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6/7/24, 4:07 PM Support - Spotify
Varsha S at 03:43 PM, Jun 7
ok wait let me check
You at 03:44 PM, Jun 7
Sure, please take your time.
Varsha S at 03:46 PM, Jun 7
i checked on my phone and my laptop still my playlist is not htere
You at 03:51 PM, Jun 7
Thank you for letting me know
Varsha S at 03:53 PM, Jun 7
Capture.JPG
You at 03:56 PM, Jun 7
i cant recover my playlists
You at 03:57 PM, Jun 7
Please follow the below steps: > Open Spotify. In the app's settings (you can access them by going to Home
and then tapping the gear icon in the top right corner), tap Storage then Delete Cache. > Head to your
device's Settings, then tap General. > Tap iPhone/ipad Storage. > Select Spotify from the list of apps. > Tap
Offload the app and confirm. This will delete the app but its documents data will be kept. > Then tap Delete
App and confirm. This action should delete any leftover documents and data. > Once the app is deleted.
Varsha S at 03:57 PM, Jun 7
should i reinstall it after deleting
You at 03:59 PM, Jun 7
Yes, please try it and let me know
Varsha S at 04:00 PM, Jun 7
yes my playlisy came in my phone thanks a lot mam
You at 04:01 PM, Jun 7
Perfect, Glad to resolve this for you. Please let me know if you need help with anything else?
Varsha S at 04:02 PM, Jun 7
But it still didnt come in spotify web
You at 04:02 PM, Jun 7
ok Thanks it came after i logged out and logged in
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6/7/24, 4:07 PM Support - Spotify
You at 04:04 PM, Jun 7
Perfect, Glad to resolve this for you. Please let me know if you need help with anything else?
Varsha S at 04:04 PM, Jun 7
Nothing to help but thanks a lot
You at 04:05 PM, Jun 7
Spotify is pleased to have a customer like you, I'll be closing the conversation for now, but feel like a friend
is here to help you if you need any further help!😉🎵
Varsha S at 04:05 PM, Jun 7
We appreciate your feedback! As part of our commitment to improving our service, you may receive a
survey at the end of this conversation. Please let us know how we did.
Question 1 out of 4. Tell us what you think! Did we resolve your issue? Please select an option below:
Post Survey Bot at 04:05 PM, Jun 7
Yes No
Yes
You at 04:05 PM, Jun 7
Question 2 out of 4. Give your advisor a star rating:
Post Survey Bot at 04:05 PM, Jun 7
⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️ ⭐️⭐️ ⭐️
⭐️⭐️⭐️⭐️⭐️
You at 04:06 PM, Jun 7
Question 3 out of 4. Rate the overall quality of service and support you received:
Post Survey Bot at 04:06 PM, Jun 7
⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️ ⭐️⭐️ ⭐️
⭐️⭐️⭐️⭐️⭐️
You at 04:06 PM, Jun 7
Question 4 out of 4. Any other feedback?
Post Survey Bot at 04:06 PM, Jun 7
Nothing but spotify customer service is always better than other music apps
You at 04:06 PM, Jun 7
If you would like a transcript of this conversation, please provide your email.
Post Survey Bot at 04:06 PM, Jun 7
saivanumamalai2006@gmail.com
You at 04:07 PM, Jun 7
Thanks for finishing the survey! We appreciate your feedback.
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6/7/24, 4:07 PM Support - Spotify
Post Survey Bot at 04:07 PM, Jun 7
End of conversation. You can close the messaging window now.
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