Telephoning
Adelaide Class
Answering the phone:
Good morning/Good afternoon/ Good evening/ Hello!
England PC Services. ( This is ) Sarah speaking.
How can/could/may I help you?
Asking for the caller’s name:
Who’s calling, please?
Could I take your name, please?
Hello, caller. Could/May I have your name, please?
Introducing yourself:
Hello! This is Kevin Jelf calling.
Hello, this is Kevin Jelf from Friend Tecnology Firm.
My name is Kevin Jelf from England PC Services.
Asking for someone or something:
Could/May/Can I speak to Charles Steven, please?
I’d like to speak to Charles Steven, please.
Could you put me through to Charles Steven , please?
Could I speak to someone who …
I am just calling to say…
Asking the person who is being called for the phone call:
If the person who is about to receive the call is available, you can ask;
Mr Steven? I’ve got a Mr Kevin Jelf on the line for you from Friend
Tecnology Firm. Will you take the call?”
And the person can reply your question like this;
The person’s answering for the phone call:
If the person who is about to receive the call is available, you can ask;
Yes, please put him though. / I’m not available right now.
Connecting someone:
One moment (Just a second or moment), please.
I’ll see if he is in or if Mr Steven is available.
Please hold on. I will get you through him.
Could you hold the line, please?
Please, hold the line.
Certainly, Mr KevinJelf. I’ll just put you through.
Of course, Mr Jelf. I’ll just see if he’s available.
Mr Jelf? Thank you for holding. I’m just putting you through to Mr
Steven.
I’ll put you through.
I’ll connect you.
I’m connecting you now
Explaining absence:
I’m afraid Mr Steven isn’t in at the moment.
I’m sorry, he’s in a meeting at the moment.
I’m afraid he’s on another line at the moment.
I’m sorry but Mr Steven is away on business until Thursday.
I am sorry you have dialed a wrong number.
He is not in office now.
Taking a message:
I am sorry, Mr Steven is out/ busy at the moment.
Can I ask who is calling?
Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I will let him know you called.
Is there anyone else you would like to speak to?
I’ll tell Mr Steven that you called.
I’ll ask him to call you as soon as possible.
If you’d like to give me your number, I’ll ask her to call you back.
Could you call again after 2 hours?.
Leaving a message with someone:
Yes, it is Kevin Jelf here. Could you ask him to call me when he is available.
My number is…
No, that is okay. I will call back later.
Could you tell her that her friend Kevin called?
No, that’s all, thank you.
Thank you very much, you’ve been very helpful.
Problems/Making special request:
I’m sorry, I don’t understand. Could you repeat that, please?
I’m sorry, I can’t hear you very well.
Could you speak up a little, please?
I’m afraid you’ve got the wrong number.
I’ve tried to get through several times but it’s always engaged.
Could you spell that, please?
Sorry, my English is not good. Could you speak a little slower?
Could I ask you to spell your surname for me, please?
I’m so sorry. The line is very bad this end.
Could I ask you to repeat your name, please?
Sorry, I didn’t quite catch that. Could you say your name again, please?
Confirming information:
Let me repeat that just to make sure.
Finishing a conversation:
Thanks for calling. Bye for now.
I need to hang up now.
I’ll talk to you soon. Bye.
Thank you for calling, Mr Steven. Good bye.
Thank you for calling Friend Tecnology Firm. Have a nice day!
Mr. Samways (Secretary): Hello, Valentinos, this is Patrick speaking. How may I help you?
Mr. Arnolds: Yes, this is Mr. John Arnolds calling. Could I speak to Mr. Daniels, please?
Mr. Samways: I'm afraid Mr. Daniels is out of the office at the moment. Would you like
me to take a message?
Mr. Arnolds: Uhm...actually, this call is rather urgent. We spoke yesterday about a
delivery problem that Mr. Daniels mentioned. Did he leave any information with you?
Mr. Samways: As a matter of fact, he did. He said that a representative from your
company might be calling. He also asked me to ask you a few questions...
Mr. Arnolds: Great, I'd love to see this problem resolved as quickly as possible.
Mr. Samways: Well, we still haven't received the shipment of chocolates that was
supposed to arrive last Monday.
Mr. Arnolds: Ah, yes, I'm so sorry about that. In the meantime, I've spoken with our
delivery department and they assured me that the chocolates will be delivered by
tomorrow afternoon.
Mr. Samways: Excellent, I'm sure Mr. Daniels will be pleased to hear that.
A: Good morning, Arthur Johnston Ltd. This is John speaking. What can I do for you?
B: Hello. Could I speak to Jeff Chan, please?
A: May I have your name, please?
B: This is Kelly Thompson.
A: I'm afraid Mr Chan isn't available at the moment, Ms Thompson. Could I ask him to call
you back later this afternoon?
B: Yes, could you?
A: Could I have your contact telephone number, please?
B: I'll give you my mobile number in case I'm out later. It's 094783784.
A: That's 094783784.
B: That's right.
A: Would you like to leave a message for Mr Chan?
B: Yes, could you tell him I've emailed him a quotation for the English course and
attached a proposed outline of the course.
A: So you've emailed Mr Chan a quotation for the English course and attached a
proposed outline of the course.
B: Yes, that's right.
A: Is your family name spelt T-O-M-P-S-O-N?
B: No, it's T-H-O-M-P-S-O-N?
A: OK, I've got it. With an 'h.'
B: Yes.
A: Thank you for your call, Ms Thompson. I'll see that Mr Chan gets your message as
soon as he gets in.
B: Thanks very much. Goodbye
A: You're welcome. Goodbye
Exercise
Make a telephone to invite a friend to dinner together.
1
Your friend make a telephone to make a restaurant reservation.
2
While having dinner both of you talking about signing up for a gym. So,
3 you call to make a registration for a gym membership.
