Contractors Management
Contractors Management
Version: 2.0 Issue Date: 01 August 2023 Effective Date: 01 November 2023
Document History
Version Date Amendment Initiated / Revised by:
V.0.0 20 Nov 2018 1. Creation of the standard in reference to Essam Zaghloul
OSHAD-SF - TG - Management of
Contractors v3.0
V.1.0 10 March 2019 1. Adding the requirement for Contractor Essam Zaghloul
Selection, Evaluation, and Guidelines for
Method Statement and Risk Assessment
V.2.0 17 May 2021 1. Incorporating ISO 45000 requirement Agerico Jose Y. Atienza
and Procurement Policy PP 1025
2. Revision of Contractor Pre-qualification
Questionnaire, Contractor Pre-qualification
HSE Evaluation Form, Daily Monitoring
Form, Contractor HSE Final Evaluation and
Risk Assessment Template.
3. Creation of Contractor Penalty System
4. Updating the References to align with
Agthia HSE Group Standard
5. Redefining the terminology.
Prepared by
Name Designation Signature
Agerico Jose Y. Atienza HSE Manager Agerico Jose Atienza
Approvals
Name Designation Signature
Theofilos Alevizos Director, HSE & Sustainability Theofilos Alevizos
1. OBJECTIVE
➢ This document establishes mandatory minimum requirements in managing the safety and health of
contractors who are hired to provide services for Agthia premises or for operational support. The
requirements are based on current best practices and were developed following cross-industry
benchmarking. If local legislation establishes stricter requirements and regulation, then the stricter rule
applies.
2. SCOPE
➢ This standard applies to all types of work carried out in all Agthia sites internal and external by a
contractor including its sub-contractors regardless of the type of services provided by them. Services can
be OEM Maintenance, Manpower Supply, Activity categorized as high hazard, and projects under CAPEX.
It does not apply to:
• Suppliers and its employees related to deliveries of raw and packaging, materials used in Agthia
operation.
• Work done by local authorities inside Agthia premises like power, water, telecommunication, and
scheduled material pickups as requested by Agthia.
In the case of sites and process improvements facilitated by a contractor under the supervision of the
Agthia Project Management Team, they must ensure that equivalent systems are in place and as agreed
with the Agthia HSE Department.
4. DEFINITIONS:
➢ Area Authority - a person with operational responsibility for the area in which the work is carried out.
Sometimes also known as “Area Manager” or “Area Owner”.
➢ Project/Activity Owner - a person who initiated the project or was appointed by Agthia to be responsible
for a certain project.
➢ Contractor – the outsourced service provider who was hired by Agthia to render services and/or support
operational requirements under certain contracts.
➢ Risk Assessment - the process of identifying hazards, identifying who could be harmed and how,
determining the potential severity and likelihood of harm, and control measures.
➢ Work Method Statement - documented safe work procedure (or a series of integrated safe work
procedures) for a project-related job.
➢ Workplace Visit - informal visit to a work area to observe the work and interact with the workers.
Typically, there is no checklist used, and there may be no record generated.
➢ Workplace Inspection - formal visit to a work area to check compliance to an agreed safe way of working.
Typically, a checklist is used, and a simple report is generated.
➢ OEM – Original Equipment Manufacturer traditionally is defined as a company whose goods are used as
components in the products of another company, which then sells the finished item to users.
➢ CAPEX – Capital Expenditures are a company's major, long-term expenses.
➢ High-Risk Activity – any activity that may cause any harm from medical treatment to fatality if not
controlled.
➢ AMC – Annual Maintenance Contract, an agreement between Agthia and a maintenance services
provider that they will provide regular maintenance for specific activity or equipment under the terms of
the contract.
➢ HSE Team/Representative – means any member of Agthia HSE Department
5. REFERENCES
➢ OSHAD Management System Element 03 Management of Contractors v3.0 July 2016
➢ EHS.P.01 EHS Risk Assessment Methodology Procedure
➢ EHS.P.03 Identification of EHS Legal & Other Requirements Procedure
➢ EHS.P.25 Permit to Work Procedure and Guidelines for Control of High-Risk Activities
➢ EHS.P.51 Waste and Energy Management procedures
➢ EHS.P.54 Corona Virus Contingency Plan V2
➢ QA 0014 Group Management of Change Procedure
➢ PP1025 Procurement Policy
➢ ISO 45001:2018 - Occupational health and safety management systems
6. PROCESS FLOW
➢ In the next sections, it will be focused on the details of the seven phases of work under contractor
services. The seven phases are as follows:
• Phase 1: Defining Scope of work
• Phase 2: AR / PR issuance
• Phase 3: Pre-qualification of contractor
• Phase 4: Preparing Vendor Document for Quotation
• Phase 5: Proposal Review, Negotiation, and Awarding
• Phase 6: Monitoring and Evaluation of Contractor
• Phase 7: Contractor Final Evaluation for Renewal/Approval to consider in the next project.
And each phase the HSE team/representative must be involved directly except for Phase number 5 where
solely responsible by Procurement and the Activity Owner. The implementation of this standard will be
applicable to all activities but primarily will focused as Phase 1 of implementation on high-hazard
activities and projects under CAPEX.
present on site or part of the process to that their workers will be exposed. This guarantees
that each worker exercises the right to be informed.
▪ The following documents such as the HSE Site Policy, and Contractor Penalty System (see
Figure 03, page 10) must be issued to the shortlisted contractor for their reference upon
signing the Non-Disclosure Agreement that guarantees the intellectual property rights and
confidentiality of Agthia processes.
▪ The HSE Team can start planning and defining the scope of the safety induction based on the
final scope of work, workers, and vehicle movement if the ingress and egress are within the
premises of the existing factory and internal risk assessment.
▪ For Risk Assessment details, please refer to EHS.P.01 EHS Risk Assessment Methodology
Procedure (See Figure 04, page 11).
▪ For the Contractor Penalty System, see below. This document can be revised as per site
requirements and alignment with local authority procedures.
• Phase 5: Proposal Review, Negotiation, and Awarding
▪ Involved personnel:
- Initiator: Procurement Representative
- Support: Activity Owner
▪ In this Phase, it is solely the Procurement Officer and the Activity Owner's responsibility to
make sure that the HSE requirements are imbedded in the contract proposal. The HSE Team
must be informed by the negotiating team on the outcome of the proposal review, awarding,
and the issuing of a Notice to Proceed.
▪ Once the contractor receives the Notice to Proceed, they can work out the detailed
Methodology Statement and Risk Assessment. The risk assessment must be reviewed by the
HSE Representative for site alignment.
▪ Contractor must share the project Gantt Chart or mobilization schedule with HSE Team to
anticipate the activity schedule during the duration of the project.
• Phase 6: Monitoring and Evaluation of Contractor
▪ Involved personnel:
- Initiator: HSE Team/Representative
- Support: Activity Owner
▪ The monitoring process takes place when the contractor starts to mobilize at the site.
Depending on the agreement and the scale of the project it is a must that there is an
agreement established between the Project Owner, Contractor Representative, and the HSE
Team who will do the HSE monitoring. In some cases, due to the criticality and duration, the
contractor may be allowed to hire HSE Personnel to monitor his activity.
▪ The HSE Team will have routine inspections on site activity accompanied the Contractor
Representative and/or Project Owner to check, verify, and coach on safety implementation.
▪ On each HSE Team visit, he must accomplish the HSE Contractor Monitoring Checklist (See
Figure 05, page 12). For any violation or non-compliance, it must be escalated directly to the
Project Owner copied Procurement Department for immediate appropriate action. The
Activity Owner is at his disposal, to discuss with the contractor representative for preventive
or corrective action.
▪ Any violation occurs; penalties must be imposed to the involved personnel up to the
contractor depending on the criticality. Refer to Contractor Penalty System.
▪ This HSE Contractor Monitoring Checklist must be properly filled and serves as an attachment
and reference for the final contractor performance report to be done by my HSE Team 2
months before the contracts expire. HSE Contractor Monitoring Checklist.
• Phase 7: Contractor Final Evaluation for Renewal/Approval to consider in the next project.
▪ Involved personnel:
- Initiator: HSE Team/Representative
- Support: Activity Owner and Procurement
▪ Two months prior coming on the final stage of the contract/project prior to expiration, the
HSE Team will prepare a final report on how the contractor performed, comply, and evaluate
its worker's behaviour on site relative on HSE aspects by using the form Agthia HSE Contractor
Final Evaluation (See Figure 06, page 13) The recommendation of the HSE team can be an
extension or re-hiring with or without additional measures, non-renewal of contract or total
ban in alignment with Procurement 1025. The banning and non-renewal will be deliberately
discussed and decided by the Project Owner, Procurement Department and the HSE Team.
▪ If any case, the deliberating team cannot arrive at a decisive agreement the concerns will be
escalated to upper management for their guidance and final decision.
7. OTHER REQUIREMENTS
➢ Welfare Facilities
• Facilities requirement depends on the scale of the project, the number of workforce and the location
of the project, it may require that the contractor must provide at his cost physical amenities for his
workers. Amenities may be as follows but not limited to;
▪ Toilets
▪ First Aid Rooms
▪ Washrooms
▪ Pantries
▪ Changing rooms
▪ Rest Area
➢ Workers Technical Staff/Team
• It is responsible of the contractor to assign enough number of technical staff or a team to monitor
and supervise the site activity. Also, if the contractor will provide HSE Personnel directly under them
then it is a must to be appropriate with the number of contractor workforce at site considering the
level of hazard as defined in the risk assessment.
➢ Workforce Daily Monitoring
• It is a must to monitor the number of workforces at the site. These numbers are very important in
case of emergency evacuation on site.
1. Please provide UAE Trade License including the sub-offices from other emirates?
5. Total manpower
6. HSE Department
Contact Details
Recordable Cases Last recordable Case Total Manhours from the last incident.
12. Please provide a Sample of Risk Assessment Documents approved by recent/current client
15. Legal Issues No, cases filed against the company Yes, on legal process.
Sub-offices Address Subcontractor are within the Away from the location of the Adjacent Emirates where the
Contact Number Emirates where the project project. project located.
located.
How many?
Admin Personnel
Total How many?
Technical Personnel 20 ~ 30 Total Personnel 30 ~ 50 Total Personnel 50 and above Total Personnel
manpower
How many?
Blue Collar
How many?
Safety Personnel
If any, please submit.
Organizational Chart No designated personnel to Established HSE Department
HSE
handle HSE, but supervised by to handle the company
Department If available?
Name of HSE Head the client HSE Team. activities.
If available?
Contact Details
Kindly review if submitted. Valid at least 3 months prior Valid at least 6 months prior
Workers Compensation Insurance Under Renewal
expiration. expiration.
How many?
Recordable Cases
Date
Recordable Last recordable Case
0 for the past 5 years and
Cases for the 0 for the past 1 year. 0 for the past 1 ~ 3 years.
above.
Date
last 3 years Investigation Report
Total Manhours from the How many?
last incident.
Kindly review if submitted.
Not reviewed nor updated for
HSE Safety Policy Not established.
the last 2 years.
Updated
Kindly review if submitted. Established and the minimum The Safety Manual was almost
HSE Safety Manual Not established. requirement are in placed aligned with Agthia HSE Group
based on company activity. Policy
Kindly review if submitted.
HSE Performance
Organizational Parameters 0 0%
HSE Performance 0 0%
Final Rating 0%
Requesting the HSE Team to conduct the Warning letter against the Warning letter address to Banning of the company at all
New employees working at site not having HSE induction Due to replacement / additional workforce.
induction at least 2 day in advance. project in charge Company Agthia Site for a year.
Ensure that PPE is part of the HSE Induction and
Not wearing prescribe PPE and/or Contractors uniform by captured in the risk assessment submitted and First Warning letter against the Final Warning letter against the Warning letter address to
the contractor employee for the assigned specific job. prepared by the contractor approved by the HSE project in charge project in charge Company
assigned at site.
The contractor failed to provide the
Ensure that PPE is part of the risk assessment
required PPE based on the approved Risk Warning letter against the Warning letter address to Banning of the company at all
PPE not available for its worker. submitted and prepared by the contractor
Assessment aligned with Methodology project in charge Company Agthia Site
approved by the HSE assigned at site.
Statement.
PTW can be applied 1 day in advance and be
Permit Issuer / Area Owner not available on Final Warning letter against the Banning of the company at all
Working with expired/not appropriate/no PTW. reviewed by the Contractor Supervisor before the Work Stoppage for 1 day
site. project in charge Agthia Site
activity commence.
Changing of strategy of work execution
Changing of methodology or work schedule without Proper communication with all stakeholders as Final Warning letter against the Banning of the company at all
(Forklift to Boom Lift, Manual excavation Work Stoppage for 1 day
informing HSE. the project/activity progresses. project in charge Agthia Site for 1 year
to Mechanical Excavation)
By-passing Security verification and Warning letter against the Warning letter address to
Not submitting himself or ignoring Security protocol. Ensure part of the HSE Induction. Involved person/s out of site
inspection. project in charge Company
Warning letter against the Warning letter address to Banning of the company at all
Failure to report an incident after it happened. Ensure part of the HSE Induction.
project in charge Company Agthia Site
Smoking/doing spark producing Warning letter address to Banning of the company at all
Ensure part of the HSE Induction. Involved person/s out of site
activity in unauthorized area Company Agthia Site for 1 year
Heated discussion using foul Warning letter against the Warning letter address to
Ensure part of the HSE Induction. Involved person/s out of site
language and/or Fighting at site project in charge Company
Warning letter against the Warning letter against the Warning letter address to
Serious Unsafe Act Horseplaying Ensure part of the HSE Induction.
employee involved project in charge Company
Performing task that he is not Warning letter against the Banning of the company at all
Ensure part of the HSE Induction. Involved person/s out of site
trained or authorized. project in charge Agthia Site for 1 year
Disposal of hazardous substance on Warning letter against the Warning letter address to Banning of the company at all
Ensure part of the HSE Induction.
drainage line. project in charge Company Agthia Site for 1 year
Reporting for work with Alcohol in
Involved person Out of site and Warning letter against the Warning letter address to
take or under influence of prohibited Ensure part of the HSE Induction.
banned to enter Agthia Site project in charge Company
drugs.
Leaving the work area untidy and Warning letter against the Warning letter address to Banning of the company at all
Ensure part of the HSE Induction.
unorganized. project in charge Company Agthia Site for 1 year
Serious Unsafe
Condition Leaving the hazardous work area
Warning letter against the Warning letter address to Banning of the company at all
unprotected or not barricaded Ensure part of the HSE Induction.
project in charge Company Agthia Site for 1 year
during and after work
Site LOGO
Agthia HSE Contractor Monitoring Checklist
Revision No.
Are the workers aware on the emergency protocol and The emergency prtocol must be in line with Site
Yes No N/A
contact numbers, in case of emergency? procedure and the contact numbers are posted.
Is there a designated rest area for the workers? Is it tidy As agreed in the HSE Site requirement and
Yes No N/A
and spacious for the number of workers? planning
Is there a designated area where they can eat and access As agreed in the HSE Site requirement and
Yes No N/A
Workers Welfare potable water for drinking? planning
Is there any designated washroom or rest room that they As agreed in the HSE Site requirement and
Yes No N/A
can clean themselves? planning
Is there any define schedule breaks for the workers? As per contractor schedule, OT's must be verified. Yes No N/A
Is the PTW valid during the specific duration? The HSE Representative must be famliar who are Yes No N/A
the PI's and AA's in the area.
Permit to Work System Are the signatories are the right person to issue the
Yes No N/A
permit?
Are the hazards are being captured and the risk is Site observation required comparing the PTW vs.
Yes No N/A
controlled and contained in a safe acceptable level? action being done to minimize or contain the risk.
Is the PPE's are appropriate based on the task performed? Yes No N/A
Is the workers familiar with the Assembly Point, just in HSE Team to make sute this is part of the Safety
Yes No N/A
case evacuation required? Induction.
All hand held and power tools are in good condition? Yes No N/A
Tools
Are the cable wires are properly harnessed? Yes No N/A
Inspection Performed by
Rating Matrix
Category Actual Rating Justification
1 3 5
1 ~ 2 Warning Letters 1 ~ 2 Warning Letters
No violations occurred
Penalty imposed within the project duration issued to Company for issued to Project In-charge
during the project duration
incident. for incident.
1 ~ 2 Warning Letters
Workers sent off site due Following the site
Workers Behavior issued to Project In-charge
to critical unsafe act. procedure and protocol.
for incident.
Scoring Parameter
25 and up Endorsed for automatic renewal
Total Score 0
Endorsed for renewal but need to update the control
15 to 24
measure and be part of the contract agreement.
Recommending to block the contractor for 1 year due to
6 to 14
unsafe facilitation of the project.
Activities involving any of the 7 types of high hazard e.g.: Preventive maintenance,
work defined by Agthia: i.e., work at height, hot machine installation or
work, cold work, confined space entry, critical dismantling, silo/ machine
High Hazard
electrical work, ground disturbance, critical lifting or cleaning services, construction
any other activity carrying similar level of hazard works
Management
Step Step Name Recommended actions for Contract Manager (&Site Contract) Approach
1 2 3
Phase 1 : Selection
1.1 Define Contracting Strategy Define contracting Strategy and categorise contract
1.2 Evaluate Contractor Capability Review basic legal compliance, eg company licences, insurance, certificates, etc
1.3 Issue request for Proposal (RFP) Issue RFP with relevant HSE documents
1.2 Evaluate Contractor capability Carry out simple HSE capability assessment, focused on specific scope of works
Carry out pre-qualification of HSE capability prior to tendering, including references &
1.2 Evaluate Contractor capability
site visit (if necessary)
Request Risk Assessment and work procedures/work method statements at RFP stage
1.3 Issue request for Proposal (RFP)
and use as input for selection decision
Phase 2 : Planning
Discuss proper ways of working with contractor, and confirm planning is adequate (no
2.1 Develop work plan
records required for Management Approach 1)
Ensure Contractor Performing Obtain name of Contractor Performing authority (PA) and clarify expectations of PA
2.2
Authority is appointed role
Request names of Contractor Workers and discuss their competencies with Contractor
2.3 Check for worker competency
(no records required for Management Approach 1)
2.3 Check for worker competency Request sample of original qualification (or training records) and validate
Phase 3 : Execution
Provide copy of HSE rules to all Contractor Workers before allowing them onsite, then
3.1 Provide induction discuss relevant points with contractor PA (no records required for Management
Approach 1)
Before authorising work ensure Contractor PA understands agreed safe way of working,
3.2 Authorise start of Work and carry out simple visual inspection of work equipment and work area (no records
required for Management Approach 1)
Ensure supervision, monitoring and Carry out daily visits to work area to check on safe working (no records required for
3.3
auditing of work Management Approach 1)
3.1 Provide induction Provide documented induction to all Contractor Workers before allowing them on site
Before authorising work, discuss procedure with Contractor PA, and check what is
3.2 Authorise start of Work understood. For non-routine jobs (where there is no SOP, instruction) , require
contractor PA to validate Risk Assessment before starting work.
Carry out regular documented inspections of the work site, using relevant checklist. For
Ensure supervision, monitoring and
3.3 non-routine jobs (where there is no SOP, instruction), review daily Risk Assessment
auditing of work
with Contractor PA
Before authorising work, discuss Risk Assessment with Contractor PA, and ensure work
3.2 Authorise start of Work equipment is inspected and/or tested, as per relevant protocol. Apply PTW process if
work involves high-hazard tasks
Hold regular meetings with Contractor Management to review performance, issues and
3.4 Review Contractor Performance
opportunities (if onsite>12 weeks)
----End---
Created: 2023-10-27
Status: Signed
Signer Agerico Jose (agerico.jose@agthia.com) entered name at signing as Agerico Jose Atienza
2023-10-27 - 8:06:36 AM GMT