Exit Process FAQs

Query: What is the difference between Resignation Acceptance Mail, Relieving Letter & Proof of
Employment letter?
 Resignation Acceptance Mail is a document which includes acceptance of employee’s
resignation. This is emailed before the last working day.
 Relieving Letter is a document which is issued after clearance of all checklists, full & final
settlement and this letter will have employee’s employment details.
 Proof of Employment letter will have your employment details. This letter is issued only on
request for specific purpose. Drop an email to India.HRSS.ESL@accenture.com post your last
working day.

Query: What all details will be mentioned in a Relieving latter?

 Relieving letter will include employee’s name, employee id, date of joining, resignation date, last
working day, management level, job family groups, job profile, reason for exit (mentioned as
‘resignation’).

Query: What is the designation that will reflect in the relieving letter if there is a change in designation
while serving the Notice Period?
 The designation in AST as on the last working day will reflect in the relieving letter.

Query: What date of joining will reflect in my RL (ZMS/Accenture Solutions/Sanchez etc)?

 Your original date of joining the Organization (ZMS/Accenture Solutions/Sanchez) will be
mentioned in the relieving letter.

Query: Can the Relieving letter be sent to an alternate mailing address outside India?
 Relieving letter is dispatched to alternate mailing address within India only.
Query: When will I receive my Relieving letter softcopy and hardcopy and where will this be sent?
 Relieving letter will be processed on 25th calendar day from the last working day, subject to
closure of all checklists, leased Car ownership transferred away from Accenture (if any) and if
there are no recoveries. The relieving letter softcopy will be emailed to the personal email id
updated in AST and the hardcopy will be dispatched to alternate mailing address as per AST.

Query: Can I get my Relieving letter to my permanent address?

 Relieving letter will be mailed only to alternate mailing address as updated in AST and not the
permanent address.

Query: Can the Relieving letter be collected by my colleagues directly from the exit team?
 The employee needs to send an email to India.HRSS.Exits@accenture.com authorizing the
colleague to collect the letter in person from the exit team. The colleague needs to then carry a
copy of the authorization email while collecting the letter from the exit team.

Query: I have moved to a different address and wants my Reliving letter to the new address. What is the
procedure to change the mailing address after my last working day?
 You can write to India.HRSS.Exits@accenture.com for changing your contact details after your
last working day and Exit letters will be sent to the updated address.
 Query: What is the process to get credence letter after relieving date?
  An email can be written to India.HRSS.ESL@accenture.com to request for credence letter after
last working day.

Finance & Recoveries**

Query: Who can be contacted for Provident Fund queries?

 Query related to PF transfer/withdrawal write to EB.SocialSecurity@accenture.com post the last
working day.

Query: How and by when will the Full & Final settlement be credited?
 The final settlement amount will be credited to the designated salary account with Accenture via
Wire Transfer. The Full & Final settlement is completed within 21 calendar days from the date
when all the checklists get approved on AST (approximately LWD+3WD)

Query: When will the Gratuity amount be credited?

 Gratuity is paid at the time of leaving the company for the employees who completes 4 years
and 240 days of continuous service in Accenture. Gratuity payment is made separately within 30
days of LWD. This does not come along with F&F.

Query: What is the formula for Gratuity calculation?

 - Last Drawn Monthly Basic x 15 ÷ 26 x Years completed
Query: Does LOA (Leave of Absence) impact the time-period considered for Gratuity calculation?
 Leave of Absence does not impact Gratuity calculation.
Query: How is the Leave encashment amount calculated?
Leave encashment is calculated on your Fixed annual pay. Formula given below: Excess leave amount =
Fixed Annual Pay /365 x No. of excess leave days

Query: How much time will it take for Provident Fund withdrawal/ Provident Fund Transfer?
- Time required for Provident Fund withdrawal/transfer depends on Government Provident Fund
Guidelines.

Query: What is the process to know the accumulated Provident Fund amount?
- This information can be checked online by visiting Employee Provident Fund site and login by your
UAN.

Query: What is the procedure to be followed to withdraw Provident Fund?

- The link for Provident Fund withdrawal forms along with instructions to fill the form would be sent by
the HRSS team along with Relieving Letter email.
To withdraw Provident fund, employee needs to attach a cancelled cheque of their bank account along
with provident fund withdrawal forms. This form needs to be submitted only after 60 days post the last
working day and it needs to be couriered to Accenture’s Mumbai office. The address will be available in
the mail sent by HRSS team along with relieving letter.
Query: How can Provident Fund transfer process be initiated?
- To initiate transfer of Provident Fund you should contact your new employer who will initiate the
process.

Query: When will I receive my Form 16?

- You will receive the Form 16 around May -June months of the financial year. If your last working day is
after that then you can connect with Finance team for the same.

Query: Is there any cutoff date to receive Variable pay?

- Employee needs to be active as on the date of disbursement in the system to receive the Variable pay.
It is not paid on pro-rata basis.

POC post LWD

Query: Whom do I reach out for queries regarding my exit after my last working day?
- Please write to India.HRSS.Exits@accenture.com

Query: What is the process to contact your exit Case manager for exit queries after your relieving date?

- You can contact your Case manager for exit related queries by writing to Exits.CM@accentrue.com
after your relieving date.

Query: What is the process to contact Finance team for any finance queries after relieving date?
- You can reach out to Finance team by writing to Payroll.Settlements@accenture.com from your
personal email id.

Query: Am I eligible for gratuity as I am retiring?

- IF you have completed 4 years and 240 days of continuous service with the organization then you are
eligible for gratuity.
General Queries

Query: For general queries you may also call Employee Connect Service (ECS) team?

- ECS team can be contacted at the below numbers for any queries post the relieving date.
Location Updated Numbers

+91 80 6758 1222

Bengaluru
+91 80 4338 1222

Chennai +91 44 4078 2222

+91 124 4520 222

Gurgaon
+91 124 6640 222

+91 40 66928222
Hyderabad
+91 40 30828222

Mumbai +91 22 6186 5112

Noida +91 120 666 4222

+91 20 423 24222

Pune
+91 20 619 24222

Kolkata +91 33 6637 8222

Below are some of the important email IDs to get your queries resolved.

Queries Types Email IDs/Links

Exit checklist status India.HRSS.Exits@accenture.com
Full and Final (F&F) calculations & payments, Income Tax,
Gratuity etc.,) Payroll.Settlements@accenture.com
Relieving letter India.HRSS.Exits@accenture.com
Time & Expense (Leave balance, Expense reimbursement) Eb.TE.Exit@accenture.com
Provident Fund EB.SocialSecurity@accenture.com
Continuity of Medical Insurance EB.SocialSecurity@accenture.com
Letters capturing Roles & Responsibilities (for Work Permit,
Green Card, Citizenship/Immigration and Higher
Education) purposes India.HRSS.ESL@accenture.com
Copy of Offer Letter HRSS.Pfilequeries@accenture.com
ESPP https://myHoldings.accenture.com
PF related Documents