Types KPIs (Key Success Factors)
Process KPIs
Input KPIs
Output KPIs
Leading KPI
Lagging KPI
Outcome KPI
Qualitative KPI
Quantitative KPI
Planning KPIs
Budget Creation Cycle Time
Project Charter Approval Time
Risk Analysis and Identification
Risk Management
Team Productivity
Scope Changes
Resource Allocation Efficiency
Resource Capacity
Resource Utilization Rate
Billable Utilization Rate
Planned Resource Cost vs Actual Resource Cost
Planned Resource Utilization vs Actual Resource Utilization
Planned Start Date vs Actual Start Date
Project Timeline Adherence
Change Request Turnaround Time
Number of cancelled projects
Missed milestones
Current task and project backlog
Actual Cost of Work Performed (ACWP)
Budgeted Cost of Work Performed (BCWP)
Planned hours of work vs actual situation
Group utilization
Task Completed percentage
Completion Estimation value
contingency plan
Scheduling KPIs
On-Time Completion
Cycle Time
FTE Days vs Calendar Days
Planned Finish Date vs Actual Finish Date
Schedule Performance Index
Schedule Variance
Issue Resolution Time
Milestones by timeline
Timeline
Lead Time
Resources Time
Payback period
Cost KPIs
Planned Value
Earned Value
Actual Value
Resource Capacity
Billable Utilization Rate
Profit Rate
Defect Rate
Resource variance
Budget Variance
Schedule Variance
Cost Performance Index
Schedule Performance Index
Net Income
Return on Investment/Project Profitability
Number of budget/ rate iterations
Net present value
Vendor/ Contractor KPIs
Vendor Performance
Client/ Stakeholder KPIs
Stakeholder Satisfaction
Stakeholder Engagement
Employee or Team Churn Rat
Issue Resolution Time
Team Mood
Team Turnover
Client Retention:
Quality KPIs
Number of Errors
Quality Control Rating
Customer Satisfaction
Quality Churn Rate
Net promotors score
Number of change request
Number of returns
Sales KPIs
Sales forecasts.
Inventory.
Procurement and suppliers.
Warehousing.
Transportation.
Sales Qualified lead
Sales Accepted lead
Management KPIs
Estimate to project completion
Number of unresolved issues
Current resource allocation
Labor costs spent (per month)
Current development backlog
Project schedule (Agile or Waterfall)
Issues found in code review
Issues found by QA
Issues found by customers
Financial KPIs
Net Profit
Net Profit Margin
Gross Profit Margin
Operating Profit Margin
EBITDA
Revenue Growth Rate
Total Shareholder Return (TSR)
Economic Value Added (EVA)
Return on Investment (ROI)
Return on Capital Employed (ROCE)
Return on Assets (ROA)
Return on Equity (ROE)
Debt-to-Equity (D/E) Ratio
Cash Conversion Cycle (CCC)
Working Capital Ratio
Operating Expense Ratio (OER)
CAPEX to Sales Ratio
Price Earnings Ratio (P/E Ratio)
Customer KPIs
Net Promoter Score (NPS)
Customer Retention Rate
Customer Satisfaction Index
Customer Profitability Score
Customer Lifetime Value
Customer Turnover Rate
Customer Engagement
Customer Complaints
Customer Acqusition Rate
Customer Lead to Ratio
Customer Support response time
Customer Churn Rate
Marketing KPIs
Market Growth Rate
Market Share
Brand Equity
Cost per Lead
Conversion Rate
Search Engine Rankings (by keyword) and click-through rate
Page Views and Bounce Rate
Customer Online Engagement Level
Online Share of Voice (OSOV)
Social Networking Footprint
Klout Score
Marketing Qualified lead
Operational Performance KPIs
Six Sigma Level
Capacity Utilization Rate (CUR)
Process Waste Level
Order Fulfilment Cycle Time
Delivery In Full, On Time (DIFOT) Rate
Inventory Shrinkage Rate (ISR)
Project Schedule Variance (PSV)
Project Cost Variance (PCV)
Earned Value (EV) Metric
Innovation Pipeline Strength (IPS)
Return on Innovation Investment (ROI2)
Time to Market
First Pass Yield (FPY)
Rework Level
Quality Index
Overall Equipment Effectiveness (OEE)
Process or Machine Downtime Level
First Contact Resolution (FCR)
Inventory turnover
Project velocity
Effectiveness KPIs
Percentage of canceled projects
On-time completion
Milestones completed on time
Billable utilization,
Project velocity
Six Sigma level
Process downtime
Conversion rate
Bounce rate
Click-through rate
Employees and Their Performance KPIs
Human Capital Value Added (HCVA)
Revenue Per Employee
Employee Satisfaction Index
Employee Engagement Level
Staff Advocacy Score
Employee Churn Rate
Average Employee Tenure
Absenteeism Bradford Factor
360-Degree Feedback Score
Salary Competitiveness Ratio (SCR)
Time to Hire
Training Return on Investment
Productivity
Environmental and Social Sustainability Performance
Carbon Footprint
Water Footprint
Energy Consumption
Saving Levels Due to Conservation and Improvement Efforts
Supply Chain Miles
Waste Reduction Rate
Waste Recycling Rate
Product Recycling Rate
Forecasts KPIs
Estimate At Completion
Estimate To Complete
Project Completion Forecast
To-Complete Performance Index
Variance At Completion:
Business KPIs
Cost-Benefit Ratio Estimate
Net Present Value
Payback Period
Project Return on Investment
Rate of Profitable Projects
Rate of Projects with Negative ROI
Deliverable Metrics KPIs
Compliance Rate
Customer Acceptance Rate
Error Rate
Number of Defects Identified
Number of Defects Resolved
Technical Performance Measures
Delivery
Batch Size
Cycle Time
Lead Time
Process Efficiency
Queue Size
Rate of Overdue Project Tasks
Rate of Projects On Time
Rate of Projects with High Risk Profile
Rate of Understaffed Projects
Resource Availability Rate
Total Deviation of Time in Projects
Work In Progress (WIP)
HR KPIs
Employee turnover index
Employee sactiesfication
Good KPI
Approved by all relevant parties,
Relevant to the project and teams working on it,
Aligned with both project and corporate goals and objectives,
Measured on a regular basis,
Rational and straightforward,
Specific to a particular project,
Defined by measurable metrics that can be analyzed across any division,
Compatible with the company’s vision of success, and
Considered a starting point for decision-making.
Presentation of KPIs
Presenting KPIs - Introduction
Charts and Graphs
Line, Bar, Hybrid & Scatter Charts
Waterfall & Pie Charts
Histogram, Tables and Gauges
Presenting Data - Key Points
Reviewing Examples - Charts and Graphs Presentation
Infographics - Introduction
Infographics - Evaluating Examples
Dashboards - Introduction
Dashboards - Evaluating Examples
