4 Unit? Take off pilot waiter tourguide resortrep flight attendant chef touristinformationofficer porter travel agent hotel manager receptionist airline check-in clerk 11 What jobs do the people in the pictures do? Choose from the lst. 2 Putthe other jobs into categories, for example, travel Jobs, hotel jobs. 3. How many different categories are there? Can you thinkof other tourism jobs for each ofthe categories? ‘fyou don't know the name, describe or mime what the person does. 4 Whatis the best job in tourismin your opinion? biggest industry the world’s best jobs ~yVocabulary Adjectives for job skills With a partner, look at the adjectives for describing peuple. 1 Find six pairs of opposite adjectives. calm friendly flexible extrovert nervous lazy smart shy disorganized creative confident hardworking scruffy practical organized unfriendly 2. Choose one of the jobs in Take off. Say which three ‘qualities are the most important Speaking Careers questionnaire 11 Whats your working style? Look at the questionnaire and tick (/) the qualities and skills which describe you. PPro tet rs QUALITIES: lam Smart (extrovert hardworking flexible G organized. practical creative O create OM confident 0 SKILLS Lenjoy meetingnew people. {enjoy workingas part ofa tearm Ilike working independent. fam good at explaining things. fam good at dealing with people can make people relax. Jam able todo mare than one thingat thesametime. Hike working under pressure, Henow how to use computersand technology Ligel confident about dealing with money am willing to work longhours am good at languages. Socgncggoo0000 2, Discuss your answers with a partner. 3. Which three skills are most important fora careerin tourism? What is tourism? 5 el Inthis unit jobs in tourism ‘© describing job skills © describing job routines ‘@ thetourism industry today © Language spot Describing job skills, Lookat the sentences for describing obskllsand abilities. infinitive ++-ing ornoun Icanmake people elax. enjoy meetingnew people. {like working independently. Iknow how touse computers. lamwilling toworklong hours. ‘am good at languages. lamabletodomorethan feel confident about cone thingat the same time. dealing with money, 1. Complete the paragraph. Choose from the words in the list be/being understand / understanding smile / smiling use / using speak/ speaking work/ working So you want to work In to ‘What do you have to do? What do you need to know? Inmosttourismjobsyou different languagesand_ have toenjoy + cultures,and youneedt ‘with people-notjustthe confident about. ‘customers but your the languages that} colleaguesaswell Youhave Sometimes, tobeableto___?as.__workinan: partofateam.Youhaveto knowhow knowhowto____*, computer evenifyou'ehavingabad _tobeflex day.lt’salsoimportanttobe haveto! ableto. ‘dlearlyon thephone.Inmanyjobsyou ho need tobe good at * people with 2 Look backat the jobs in Take off What skills: abilities doyou think they need? EXAMPLE A flight attendant has to be willing to > Go to Grammarseferencep:1196 Unit It’s my job Andrew Sharpe Read about Andrew Sharpe from Jamaica pee Sapte 1 Whendid Andrew start workingintourism? ae 2. What jobs hashe done in tourism? Born in the Parish of Manchester, Jamaica 3. Whatdoeshedonow? =e 4. What does he thinkis important when you workin Tourism experience tourism? Startedin tourism at the ageof 5. What does he want todoin the future? twelve an assistant na restaurant Tainedon he Cayman'slands—ore- What deyouleabout tour? What doyoudotorela? esr werkeipe sence a alk “You get to experience different ‘Asa Caribbean, part of ourlifeis Other tourism jobs:hotel front desk, cultures.coming toEuropetosee _enjayment~having fun, our music, car rental supervisor night manager how they operate andlive, what they food, culture it's natural ofasmallhotelcheckinclerkfora xe... Europe yousee something fous. play cricket. love cricket, with charterairine done difterentiywhichcan helpyou friends,onthe beach, and football. Present job with the same procedure backhome, What's the future for you? ieee ion taco pany lookingatitfromadifferentangle. wy ecals hopefully to become (Authenticcaribbean Holdaysita:) Eventravellinginter‘sland visting yy! er cincorim estar of Pomc uence various islands,then you see "OK, this " ; Tourism, that’ my main goal You have programme (adventure travel) Cer tao COT tohaves rounded knowledge ofthe Attends trade fairs industry from groundleveltothe top’ Runs in-school programmes for Jamaican students to teach tourism development, sustainability and ‘community tourism (Offers internships and work experience for university students “There's so much todoiin tourism. ‘There are many aspects: hotels, water sports tour operation travel agents” ‘What do youneed to succeed in tourism? “Working in tourismisabout love love forthe industry. fyou don't love it-forgetit. t's people industry. it's providing service. t's people enjoying and experiencing your culture That's crucial. lfyou don't have that love doesn't make sense. ifyou workin ‘the industry,you've got tolove it” oo eeListening Three jobs 1 Kelly 2 John 3 Suzanna 1 @ Ustentothree people talking about theirjobs 1 Which obdo they each have? Choose from thelist in Take of. 2. Whichofthem a enjoys working with people? » gets one day offa week? ¢ works shifts? 4 works mainiy in the backofice? «only works part ofthe year? 2G Listen again and complete the extracts. Extract |___arrivals,hiand out 2, process ‘enquiries and 3,that kind of thing, work which can bea drag.|__Sstart at sixin the morning, which is OK because I get off nice andearly,butthen. $\dothe late tum and I don't finish tllafter midnight this week the ate shi, Extract2 |__*irectly with the publicat the desk. Ona typical day, 'm on the phone and the. ’ most ofthe time. | + the day by checking my and that Mtheagenda for the frst part ofthe morning at least. have to talk ‘to local businesses, hotels, tour companies, to check that____™the service they want, that we'e stocking their brochures and soon. |also_ presentations, and | get invited toa lot of social events ‘tonetwork and talk about tourist information services Inthecity. |___*ona big presentation for some talian clients at the moment. > Goto Grammar reference p.119 What istourism? 7 Extract3 We work ery. *, especially on changeover days,We take the. " who are going home to: the airport at sixin the morning, and bring back the new group We then haveto get them settled, sort out any__*-and there alwaysare problems! — and do the paperwork.Sol__* until ‘midnight on changeover day. e Language spot Describing job routines Kelly: Tusually startat six in the morning... but this week rm doing the late shift” ‘Which ofthe verbs describes a habitual action and ‘Which describes temporary activity or arrangement? Underline other examples of the tenses in Listening2. 3 Complete these sentences with the correct form ofthe verbin brackets. 1 Tusually (finish) at five, but today (work) until eight. 2 We ____(not have) many guests outside the summer season, buta big conference (take place) this weekend, so we're very busy. 3. Someoftherooms___ {not have) private bathrooms. Which room. (stay)in.madam? 4 1___(wait) fora call from the manager. She (want) me to show some ‘mportant clients our detuxe suites. They. (think) of holding business meeting there. a1 (orork woth computersalot ln fact _—_—(do)aspectaltraining courseatthemoment. 1______go}to college every Tuesday evening8 unit? Whats tourism? Thisis the stuff that changed the ward. Along Tourism isthe temporary short-term movement witha handful pfatherthings—television, sex, ‘of peopleto destinations outside the places where and the computertheablity totravel the world ‘theynormally iwandwarkandthe'ractwvities freely sets those who live inthe late 2oth century during the stay at these destinations. land early 2st century) apart from those who Tourism Society lived beforeit. uK,1991 ichael Eliot 1991,The Pleasure Principle’ The Economist Landon Speaking Pronunciation Job skills 1. @ Usten to these words How many syllables do they ‘have? Tick (/) the right column. Numberofsyliables Strongest. Word 128 agent f ist ; attendant me be manage 1 What questions would youask to find out this PANU ot el tS is! kU information about the two people? guide _ : Nationality Wheredoes he /she come from? porter age tourism Jo! se si Qualities and skills plete wii a Working hours attractions ‘Typical daily tasks a Thingshe /she enjoysabout the job a Beene cath 2 @ listen to the words with two or three syllables. Ownholidays Which syllable is strongest? 2. Workin pairs. Student A locket p.108. Student B.lock say eacn word, Let your partner check your at p.118, Askabout each other's person. pronumeiation: Vocabulary ~ Industry sectors 1 Thetravel and tourism industry has different sectors, Lookat the diagram and match the descriptions a-f below with the six sectors a peopleor companies that organize and assemble | ‘the different parts of holiday or tour places tostay, such as hotels, and the food and services that are provided there 7 ¢ places that tourists wantto visit 4 ways oftravelling between different places,such as trainsand airplanes € government organizations that promote and develop tourism 2 Thinkofalocal example for each of the sectors from £ people orcompanies that sellthehotidayortourto your city or country, forexample, the name of alocal ‘thecustomer ‘travel agent,tourism /tuaezan/ Noun [U] the business of providing and arranging holidays and servies for people who are visiting place Customer care ‘The customers always right’ Doyouagree that the customeris always right”? ‘Look at this definition Think of your own good ‘experiences asa customer. Tell your partner about them. Tourism is about customer care: It's about people, not just places. It’s about always smiling, Itabout always listening It’sabout delighting the customer, not just serving thecustomer. Its about loving your job, natyust doing ie. Find out Find se | FART SHEET facts and statisticson Whatistourism? 9 Name of country / region: Sources for information and statistics: tourism in your country? What are th ofthe Mebate arethenamesofthe maintourismeompaniesin | |_ National tourism board or office) your country?Find their Regional /local tourism office (TIC) ‘websitesandnote down Other useful websites informationon whatthey do, when they were founded, what jobs they Sector Example | Website | Location | Otherinformation provide-and anythingelse ‘company (eg.size,no. of visitors, thatyou find interesting branches,etc) ‘ Tourismattractions Writing Country fact sheet Complete this fact sheet crane pore foryour country (or region) ‘Accommodation and eatering Tour operators Travel agents10 Unit challenge(a}something _ecanomy(n) the operation security (r)thestateof ew and difficult that forces of acountry’smoneysupply, feeling safeand being free youtomakealetofeffort —commerciatactvitie. and fromwory currency (nthe system and industry typeof money that a exible (ad that canbe patticularcountiyuses _changedeasily Reading Tourism: the biggest business in the world 1 Discuss these statements witha partner. WriteT (true) Inrecent years we have seen the growth ofthe internet and globalization, making the world seem asmaller but very oa ae fascinating place. The tourism 1 Onein‘ifty of all workers are employed in tourism dick pone ior related industries. each year.In 1950, there were 25 milion international tourist 2. The number of international tourism arrivals will more than double between 2004 and 2020. iC 1 arrivals. ln 2004, the figure was. 3. Tourlsts often worry about international security. 760 milion, and by 2020 is 4 Tourism has only had @ good influence on the lal PERS URE. modern world But whet are the challenges Tourism is one.fthe biggest today? The tourism industry is 2 Read the article to check your answers. businesses in the world, There are affected by many different nearly 800 milion international things: international events, (ive Days Trip othe West ot niand tourist arivais every year. It ‘economic change, changes in Sc employs directly or indirectly, fasion, New concerns and CHARMING | EXCURSION. ‘one in fifteen of all workers worries appear every year, for wordwide, from AtoZ.from example as people become more :LOUCESTER, airport cleaners tozockeepers, worried about security and EL, sodineudenbar safer nero erra ore EXETER & PLYMOUTE, attendants tour guides.and value oftheir currency changes racort rape It isahiion part ofthe Rut naw dastinations and new ‘economy of many countries in sources of tourists also seem to countries such as the Bahamas, emerge every year ‘over 60% of the economy is based on tourism, FUESDAY, JUNE 18, 1850, SPECIAL TRAINS ‘Tourism survives. tis powerful and sometimes dangerous force Tourism is fast-growing in the moder world. Tourism business. When Thomas Cook creates many good jobs and ‘organized his fist excursion from careers, butt also produces Leicester to Loughboroughin many poor and badly paid jobs. 1841, ne probably didn’t know Tourism can help to protect, what he was starting. Key environments and animal life, but developments in the last 150 _itcan also damage them, years or sohaveled tothe rise of Tourism can save cultures and ‘mass tourism. There have been the local way of life, but can technological developmentsin also destroy them. Tourism can ‘transport in particular the ‘change countries - and people ~ appearance of air travel and forthe better, but itcan also charter flights, There have been change them for the worse, changes in working practices, with workers getting paid holiday time ‘and working shorter and more flexible hours. Tourism is one ofthe biggest Industries in the word, Is perhaps also the most important.What istourism? 11 eee 3 Inpaits,answerand discuss these questions. 1 What do these numbers in paragraphs 2 and 3 refer to? a 1841 b 25million ¢ 760 million 4 16 billion ‘What are the four positive and four negativeeffects of tourism mentioned in the article? How many jobsin tourism can youthink of? EXAMPLES. Aisforairiine check-in clerk Bisfor baggage handler. Cisfor Which of the key developments in tourism do you think were the most important? Canyouthinkof some recent international events ‘that have affected the tourism industry? Doyou think tourism is a positive ora negative influence in the world? Vocabulary Personal Learning Dictionaries (PLD) 1 Look backat the dictionary entry for the word tourism onp.9. How many different pieces of information does the dictionary give you? 2. Which ofthe pieces of information in this list is not in the dictionary? ‘The word (eg. tourism) Its translation in yourlanguage ‘The phonetic transcription (eg. /'tuarvam/) ‘The part of speech (¢g.noun) Any relevant grammar orlanguage features (eg uncountable) Use in an example sentence (eg. Tourism isthe world's biggest industry and employs millions of ‘people throughout the world) Related words (eg. tourist) ‘Any other important information 3 Select the most important words from this unit. For ‘each word, prepare an entry for your Personal Leaming Dictionary. Checklist ‘Assess your progress in this unit. Tick (/) the statements which are true. Ican understand articles describing the tourism industry {can understand people talking about their jobs in tourism I can describeJob / work routines and skills Ian ask questions about the personal profiles of tourism employees ia Key words Jobs check-in clerk chef fightattendant pilot porter receptionist resortrep tourguide tour operator tourist information officer travel agent. waiter Nouns ‘catering charter light destination excursion publicsector retail shift tourist attraction Adjectives cline worldwide (eceaa Next stop ‘1. Which countries have you visited asa taurict? Which countries would you lke to visit2 Why? 2 What famous attractions haveyouseen? 3. Which was your favourite,and why?