Look at the advertisement below and write a letter to apply for the vacant position.
AccorHotel
Front Office Agent
Company Description
Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi
Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central
district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome
business as well as leisure travelers to explore the charm of the capital city of Vietnam,
indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel
has a distinguished French style architecture which was preserved, while the décor of
the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone
accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of
place.
Job Description
Understand thoroughly and adhere to the Hotel’s policies and procedure, which
include credit policies and cash handling responsibility.
Be responsible for all issue funds, foreign currencies and all collections; in short, for
all monies which are handled by a cashier during the shift of a day.
Check, receive and handover the accuracy of the cash float, guest VAT invoice,
miscellaneous vouchers…. To sign for it in the control book and fully responsible for
it during the shift.
Help in the efforts to avoid late charges and skippers and to inform the Front Office
Manager/ Assistant Front Office Manager if they are discovered
Register guests promptly ensuring that they are provided with all the necessary
information.
Extend a personal service to the guests, and assist them in all their requirements.
Receive and hold in safe custody all cash payments made by guests till the account
is rendered
Exchange foreign currency for in-house guests, while safeguarding against
counterfeit money. To guard against any fraudulent exchange of currency
Maintain complete knowledge of all food & beverage services, outlets and hotel
services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Diploma in Tourism/Hospitality Management
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language. Fluently
Vietnamese
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Must be well-presented and professionally groomed at all times
Additional Information
Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our
Corporate Social Responsibility activities
LETTER OF APPLICATION
Definition
Format
Tips/ Notes
Structures
Samples
LETTER OF APPLICATION
When we write a letter of application, we are trying to sell ourselves. Each of us has
many different talents and qualities. In a letter of application, you must decide which
qualities are relevant for this position, and then emphasize them in your application.
Read the advertisement carefully to ensure that you fully understand what the
employer is looking for, and then try to project that image. If you cannot do this
without being dishonest, the job is probably not a suitable one for you! Look at the
following example:
Example:
Sofitel Plaza Hotel, Hanoi, requires a Senior Receptionist. Good working conditions
and prospects. Good English essential. Japanese an advantage. Write to Personnel
Manager, stating qualifications, experience, salary desired, etc.
Before writing, ask yourself a question:
How many main parts are there in an application letter?
Match the following requirements with the letter of application underneath to get the
answer.
1. Your address
Date
Title and address of person you are writing to
2. Correct greeting
3. Refer to advertisement or conversation
4. Emphasize relevant parts of your C.V.
5. Be direct but not too boastful
6. Give a fairly detailed description of relevant work experience
7. State reasons for wanting to change jobs and why you would be an excellent
person for this job
8. Answer all points in the advertisement
9. Refer to enclosed documents (copies)
10. Show you are willing to be flexible
11. Finish with a strong final statement and correct close
12. Signature and list enclosures
23, Doi Can, Hanoi
July 17, 2018
Personnel Manager
Sofitel Plaza Hotel, Hanoi
Dear Sir/ Madam,
I am writing in response to your advertisement for a Senior Receptionist (Vietnam
News, 16 July).
I am a single, 28-year-old Vietnamese female. I was educated at Ba Dinh High
School, Hanoi (2005-2008), where I completed my year 12 studies. I obtained first
class grades in English and Vietnamese.
Since then, I attended 4 years at Hanoi Open University, Faculty of Tourism,
graduating in 2012 with an Honour degree in Business Administration, Hospitality
Management. I have also been taking extra courses in Japanese at a private school. I
think I can claim fluent English. My Japanese is still basic, but I can communicate at
a fairly simple level with Japanese guests and it is continuing to improve as I study
more.
On graduating from university, I started work at the Princess Hotel, a 50 bed 3-star
hotel. I have now been here for two years and am at present deputy senior
receptionist. I have worked in the office and at the front desk and have wide
experience in dealing with guests and their problems, as well as preparing duty
schedules, overseeing booking procedures and handling tour groups.
I have enjoyed working at the Princess Hotel a great deal, but I feel that it is time for
me to further develop professionally. I feel ready to experience new challenges and
responsibilities. I have developed excellent customer service and problem-solving
skills during these past two years. Sofitel Hotels have such a good reputation that it
would be an honor to work for them.
At present I earn $500 per month and would naturally hope for an increased salary
for increased responsibility.
I enclose a photo, my curriculum vitae, copies of my certificates and a testimonial
from the Head of English from my university. Mr. James Lim, formerly Personnel
Manager of the Princess Hotel, now at the Royal Hotel, has agreed to act as a
referee if a reference is required.
My shifts change regularly, but I am sure I can make arrangements to attend an
interview at your convenience. I would very much like to expand on this application
in a personal interview for I feel I have much to offer your hotel.
I am looking forward to an interview and hopefully, I am the kind of person you are
looking for.
Yours truly,
Nguyen Ha Thuy
Enc. Photo, C.V., 2 certificates and testimonial
