Staci Spencer
Summerville, SC 29485
stacispencer83_omr@indeedemail.com
+1 678 741 0622
To obtain a position with a progressive company that offers opportunity for growth and professional
advancement where I can utilize my skills obtained for the betterment of the company.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Nucor Warehouse Solutions - Monroe, GA
February 2022 to Present
Nucor Warehouse Systems manufactures steel beams and racking for Walmart, Lowes, and Publix stores
across the country. As a Customer Service Representative, I assisted in the management of each of these
accounts at the corporate and store level. Daily tasks include reporting order acknowledgements and
shipping notifications to Walmart Project Managers daily to keep an acceptable score for on time and
in full orders
Shipping an average of 200 orders per day - totaling 15 million pounds of steel in 2021
Assisting retail customers with day to day requests - from giving quotes on building drawings to shipment
tracking requests and coordinating shipment logistics
Receiving Quality Inspector
Anthony's International - Conyers, GA
June 2016 to February 2022
• using calipers
• comparator
• fluke meter
• understanding dimensions based on drawings.
• Inspection incoming materials to deem fit for production to use.
• coordinating with management and purchasing team to ensure we have what is needed to run
smoothly.
• cycle counts and discrepancies.
• using both sit down and stand-up forklift when needed.
• work the drill press machine.
• Assist with the warehouse workers with unloading trucks.
• forklift certified.
• Assist with shipping department with orders that are ready to be shipped.
• operate saw.
• Lisec operator putting glass together that goes in refrigerators.
• WMS
• AS400 proficient
• Proficient with Oracle
• lean and 6s
• Data entry
• Develop health and safety observations.
• Develop training manuals and training guides.
• Routine safety observations.
• Coordinate with engineering to ensure the safety of all products.
CSR - Customer Service Representative
AT&T - Atlanta, GA
October 2016 to November 2021
• Handle wireless local number portability (WLNP), relocations,
combined bill support, after hours inquiries and pre-paid service.
• Troubleshoot and resolve customer voice & data issues across
networks and interdependent network elements while
considering network conditions, connectivity, devices,
applications, provisioning and billing.
• Assist customers with products and services such as but not
limited to laptop connect services including air cards, USB
devices, initial set-up, configuration of software & applications.
• Proactively engage T3 support (network and IT) to address &
resolve issues.
• Remain proficient in all billing, rate plan and feature matters.
Store- Manager
Subway
November 2013 to May 2016
-Perform all tasks and responsibilities of a shift manager
-Supervises food preparation to ensure that food safety and operations standards are maintained
-Coordinates and supervises staff so that standards of cleanliness are maintained
-Manages a staff of approximately 4 to 12; assigns, oversees and evaluates work
-Recommends promotion, transfer, or termination of employees
-May conduct written and verbal staff evaluations
-Assists with planning of special events and promotions
-Works to ensure that all sales, budget and profit goals are met
Assistant Manager
Chicago Nancy's Pizzeria
September 2011 to February 2013
-Supervising Staff
-Ordering supplies and food products
-Customer relations
-Staffing
-Cash handling/auditing
-Administrative duties
Assistant Manager
Popeye's Chicken and Biscuits
October 2005 to September 2011
-Driving sales by providing outstanding product and service
-Coaching and motivation
-Recruiting and interviewing employees
-Inventory control
-Record keeping
-Manage cash control
-Make bank deposits
-Maintain accurate restaurant change fund
-Training and developing employees
-Attends special meetings as scheduled by the Area Manager
Education
High School Diploma
Berkmar High School - Lilburn, GA
August 2003 to May 2007
Skills
• CLIENTS (2 years)
• CUSTOMER SERVICE (10+ years)
• ENERGETIC (10+ years)
• EXCEL (3 years)
• EXCELLENT CUSTOMER SERVICE SKILLS (10+ years)
• Fabrication (4 years)
• Sheet Metal
• Assistant Manager Experience (10+ years)
• Food Safety (10+ years)
• Store Management Experience (10+ years)
• Calipers (2 years)
• Quality Inspection (4 years)
• Assembly (4 years)
• Quality Control (3 years)
• Manufacturing (4 years)
• Microsoft Excel (2 years)
• Microsoft Word (5 years)
• Blueprint Reading
• Micrometer
• Time management (10+ years)
• English
• Microsoft Office (3 years)
• Precision Measuring Instruments (2 years)
• Electrical Experience (5 years)
• Forklift
• Customer service
• Go port (1 year)
• Navusoft (2 years)
• Warehouse management system (4 years)
Certifications and Licenses
Forklift Certified
Additional Information
Office Skills
• Microsoft Word
• Microsoft Office
• Excel
• Spreadsheet
• Filing
• Faxing
• Great Communication Skills
• Effective Oral Communication Skills
• Typing Speed of 50-60wpm
Communication & Organization Skills
• Nine plus years of excellent customer service skills including solving customer problems and
servicing customer requests on a managerial level.
• Energetic and willing to learn new procedures.
• Assist customers/clients of all ages.
• Maintain a positive attitude in a stressful work environment.
REFERENCES UPON REQUEST
