IT SERVICES

How to connect
Getting online at Sussex
wi-fi
The wi-fi at Sussex is called eduroam, short for
Eduroam is the wi-fi used
by students and staff but
there are others too:
wired
If you live on campus, use the
Conferences is used
education roaming. It’s used in universities all over by the University’s
wired connection for a faster
the world. To connect, you first have to register your conference and events and more stable connection.
computer or mobile device, then sign in with your service. See your event Bedrooms in the
username and password. organiser for details of residences have wired
which network to use and internet access and a
1 Register your device 2 Connect to eduroam how to connect. network cable. As with
wi-fi, you first have to
register, then connect.

1 Register your device to use the

wired connection
Connect your computer to
Connect to Press the button the wall socket with the
sussex.ac.uk-wifi-setup to Set up your cable then go to the web.
then go to the web. You connection You should be redirected
should be redirected to and follow the to the Sussex setup page.
the Sussex setup page. instructions
Log in with your username
Log in with your O2 Wifi is a free public and password, making
username and or just connect network for visitors, used sure the box to register
password, making sure to eduroam and in places all over the UK. your device is ticked and
the box to register your sign in with your that’s it - your device is
Connect on your device
device is ticked. That’s username@ registered.
and follow the instructions
all you need to do to sussex.ac.uk to sign up. You need to
register. and password. enter a mobile number 2 Connect to the network
to register but you can
You only have to Press the button to Set
still use the network
register the first time up your connection and
temporarily if you don’t get
you connect a device. Problems connecting? follow the instructions on
the invitation message.
After that, you can tell See our troubleshooting guide the screen.
it to Forget the setup on pages 4-5.
network.
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troubleshoot If you’re having problems connecting, here are some
tips that should help. But if you still can’t connect,
bring your laptop in to see us at Shawcross and we’ll
make sure you get online.

I have to register every I’ve registered but can’t The automatic setup I need to get online
time I use eduroam connect to eduroam doesn’t work urgently
If you see the login page every Check the details you’re using to The auto setup uses a program Even if you’re having trouble
time you connect, your device is authenticate. When you log in to called XpressConnect to get all connecting, there are other ways
probably connecting to the setup eduroam you must include the right settings in place but if it to get online. Use the O2 Wifi as a
network instead of eduroam. @sussex.ac.uk after your has problems, try setting up your temporary measure or go to one of
See if you can find the network username. The time and date connection manually using the the 24 hour computer rooms, like
settings on your device and must also be correct on your instructions on the right-hand side the one in York House, where you
Forget sussex.ac.uk-wifi-setup computer. of the page. can log in to a computer.

My laptop doesn’t have a Can I connect my games Can I connect my Kindle Can I use my wireless
socket for the cable console? or e-reader? printer?
Thin, modern laptops don’t always Most games consoles don’t Newer Kindles can connect to Home printers aren’t
have a network socket but you can support the logins needed for eduroam in the same way as compatible with university
use a USB-ethernet adapter. See eduroam and the wired network other devices. Other e-readers networks so if you have your
our website for more details. but you may be able to use the don’t usually support network own printer, use a cable to
sussex.ac.uk/its/connect O2 Wifi network to get online. logins but you may be able to use connect to it in your room.
the O2 Wifi network.

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 Mobile app

get started Make the most of the IT resources and services at

Get the SussexMobile
app for fast access to
information like your Sussex
email, timetable and campus
the University. maps. You can find a free
PC, top up your print credit
and get to other services
Help and info
quickly and easily.
If you’re having
trouble with IT, we’re For the iPhone or
here to help. See our Android app, search for
website for useful SussexMobile in the store
guides and answers or on Windows phones,
to hundreds of bookmark the web version:
questions. IT Service Desk See one of our
sussex.ac.uk/mobile
sussex.ac.uk/its Shawcross building advisors for help
Monday to Friday getting online
You can also contact Term 9am-7pm Free training courses File space
us by phone, email, Vacation 9am-5.30pm Pick up invaluable IT skills in Save your work securely on the
Twitter or Facebook, Microsoft Office, Photoshop, mind University systems and get access
or just pop into 8090 @itservices mapping and referencing. to it from anywhere
Shawcross. +44 1273 678090 sussex.ac.uk/its/training sussex.ac.uk/its/files

support@sussex.ac.uk facebook.com/
itssussex Your email account Software
Click the link at the top of Sussex Download Microsoft Office for free
Computers web pages or log in at plus other useful software.
There are over 800 computers for students, many available 24 hours a day. webmail.sussex.ac.uk sussex.ac.uk/its/software
sussex.ac.uk/its/computers

Library Shawcross Pevensey 1 JMS 1B1 Richmond Bramber 239 Jubilee G23 York House Northfield
222 19 125 15 125 26 110 20 25 36 12

24 24 24 24

Open 24 hours
24 hour access with keypad
with security office nearby
sussex.ac.uk/its/keycodes

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 IT at Sussex
See the companion booklet
for more information about
computing services and
resources

2016 2017