HM13 Rooms kept under out of service are not

deducted from the hotel inventory. This is a

temporary blocking and reasons may be bulb
OD – OCCUPIED DIRTY fuse, TV remote not working, kettle not working
etc. These rooms are not assigned to the guest
Room is occupied and yet to be cleaned by the
once these small maintenance issues are fixed.
housekeeping.
LO – LOCK OUT
OC – OCCUPIED CLEAN
The room has been locked so that the guest
Room is occupied and cleaned by the
cannot re-enter until he/she is cleared by a hotel
housekeeping.
official.
VCI – VACANT, CLEANED AND INSPECTED
DNCO – DID NOT CHECK OUT
Room is vacant, cleaned, and inspected by the
The guest made arrangements to settle his or
Housekeeping Supervisor
her bills (and thus not a skipper), but has left
DL – DOUBLE LOCK without informing the front desk.

Guest has a double lock in the room. LC – LATE CHECK-OUT

CL – CHAIN LOCK The guest has requested and is being allowed to

check out later than the normal/standard
Guest has placed a chain lock in the room. departure time of the hotel.
HU – HOUSE USE EC – EARLY CHECK-IN
Room is used by the hotel staff or someone Guest has requested for an early check-in and is
staying from the management team. being allowed to check-in earlier than the
NCI – NEWLY CHECKED IN normal/standard check-in time of the hotel.

Room was checked in within the last one or two VC – VACANT CLEAN
hours. Room is vacant and cleaned by the housekeeper.
NS – NO SHOW VD – VACANT DIRTY
A guest who made a room reservation but did Room is vacant and dirty.
not register or check-in.
VR – VACANT READY
OCC – OCCUPIED
Room is vacant and ready for check-in
A guest is currently occupied in the room.
VC – VACANT READY
ON-QUEUE – Guest has arrived at the hotel, but
The room has been cleaned and inspected and is the room assigned is not yet ready. In such cases,
ready for an arriving guest. the room is put on Queue status in-order for the
OOO – OUT OF ORDER housekeeping staff to prioritize such rooms
first.
Rooms kept under out of order are not sellable
and these rooms are deducted from the hotel’s MUR – MAKE-UP ROOM
inventory. A room may be out-of-order for a TIME IN
variety of reasons, including the need for
maintenance, and refurbishing and extensive The time that you enter the room to begin
cleaning etc. cleaning.

OOS – OUT OF SERVICE ROOM ASSOCIATE WORKSHEET

This format is given to each room associate after careful track of all financial records and reports
morning briefing. Room associates can record to ensure that they are kept accurate.
the task done during their shift on this sheet and
- It also entails ensuring that all financial
also helps them to plan their work for the day.
accounting and inventory records are
created in accordance with policies and
procedures established by the company.
- Executive housekeepers are in charge of
keeping the chief financial officer, the
chief accountant, and anyone other than
the director of operations apprised of
inventory turns, supply costs, budget
allocations, and price changes.

Assistant Executive Housekeeper – Assume

the responsibility of Executive Housekeeper on
AMENITY REPORT his absence.
After each room is serviced the room attendant - Ensure that staffs follow housekeeping
list down the time they have entered in the room policies and safety and sanitation
for service, time out after completion, room standards.
status before service, time out after completion, - Recommend cost reduction initiatives
room status before service, room status after while maintaining quality and
service, no. of extra bed or cot placed and also consistency in work.
the number of linens replaced on the room to - Assist Executive Housekeeper in
the room attendant maid’s daily assignment financial forecast, budget preparation
maids’ sheet. and expense management activities.
TIME OUT
The time that you leave the room when you are Floor Supervisor – Training housekeepers on
finished cleaning. cleaning and maintenance tasks.
- Overseeing staff performance on a daily
Housekeeping Organizational Structure basis.
- Checking rooms and common areas,
including stairways and lounge areas, for
cleanliness.
- Establish and educate staff on
cleanliness, tidiness and hygiene
standards.
- Respond to customer complaints and
special requests.

Public Area Supervisor – Prepares a checklist

of cleaning tasks for Public Area Attendants to
use while cleaning and maintaining all hotel
public areas.

Executive Housekeeper/Housekeeping - Demonstrates to all Public Area

Manager – His/her role involves keeping Attendants how to perform each task in
 job description according to resort
service standard.
- Supervises the work of public area
attendants and assists when necessary.
Linen Supervisor – Manage overall daily
operations of the linen room.
- Ensure quality controls are in place for
all linen processes rejecting any
exceptions.
- Responsible for maintaining cleanliness
of the linen area.
- Assist Laundry Manager on his day-to-
day duties.

Laundry Supervisor – Work safely, following

proper procedures when using chemical agents
and ensure that housekeeping staff follow these
procedures and are trained accordingly.
- Routinely perform daily laundry and/or
dry-cleaning duties.
- Operate and maintain washing
machines, extractors, mangles, and
presses.