Sales Procedures
1. Receive RFQ from the customer.
2. Analyze and acknowledge the RFQ.
3. Check the item availability with inventory / warehouse, if it’s not available then pass it
to procurement.
4. Recheck and confirm the pricing details from inventory / warehouse or procurement
team.
5. Prepare company quotation and send it for approval. Once its approved send the
quotation to the customer.
6. Do follow up for the quotation we submitted.
7. Once received the PO from customer; recheck it with our quotation then acknowledge
its receipt and order acceptance.
8. Send PO information to warehouse / Procurement team so that they will release /
procure the item.
9. Once the item is received inspect it for physical damage, then check it with customer
requirement.
10. Once the item passed the quality check intimate logistics department for packing and
delivery.
11. Inform the customer regarding the delivery and arrange gate pass if necessary.
12. Receive the signed delivery note from Logistics and send that to Accounts for invoice.
Procurement Procedures:
1. Receive the RFQ from Sales department.
2. Analyze the RFQ and check for the item from trusted suppliers list else check outside.
3. Follow up with all enquiries we made until we receive quotations or proper response
regarding the item.
4. Compare all the quotations we received and choose best one based on price, condition,
warranty, and lead time. Then pass that quotation to sales team.
5. Once received order confirmation from Sales issue the PO for the supplier and request
approval for it.
6. Once approved, send the PO to the supplier and request for proforma invoice if there
are no payment terms with them.
7. Make sure the accounts also received the invoice and completed the payment. Send the
payment receipt to supplier and make sure they received and instruct them regarding
shipping.
8. Once supplier shipped request for AWB and monitor its movement.
9. Once received review the item for physical damage and when it passes handover it to
Sales team else contact supplier for replacement and repeat step 8 & 9.
