1.
Opening Script
Hello, Sir/Ma'am
Good Morning / Good Afternoon / Good Evening,
I am _________ calling you from Dial ERP which provides CRM and HRM software
for businesses.
a. Lead Registered with Business Name
Sir/Mam, “As I see you are registered with the Company Name as <Company
Name> on Dial ERP
May I know whom am I speaking to?
Or “Am I speaking to Mr/Mrs._______”
Or “Am I speaking to the owner of the business?”
Name confirmed: Thank you for confirming Mr/Mrs. (Customer Last Name)
b. Lead is registered with the Person Name
Am I speaking to Mr./Ms. <Customer’s Last Name>?
If Yes: Thank you for confirming Mr/Ms <Customer’s Last Name>
**If it is not the Concerned Person
May I talk to Mr/Ms <Customer’s Last Name>?
If he/she not available:
“Could I have the contact details for Mr/Ms. <Customer’s Last Name>, please?”
Thank you for sharing the details Sir/Ma'am.
c. If and only if any disturbance from the customer end
Is this the Good/Right time to speak to you?
If Yes - Thank you.
If No - May I know what would be a feasible time to call you?
Thank you for confirming the date and time to call you back Sir/Ma’am. Surely I
will connect with you at the time as mentioned.
a. Interactive Probing
● May I know what kind of business do you have?
● How many users or employees do you have in your company
● Who makes the important decisions for your business?
b. Software Related Probing
● Currently, how do you manage your Lead mangement or Hr management
● How is your experience with current software?
● Are there any features that you think your current CRM or HRM should
have?
● As I see that you have Enquired on facebook,justdial,indiamart,whatsapp is
there any particular feature you are looking for or you are looking for an
overall CRM or HRM solution?
2. Call Transfer
With your permission, I would like to transfer your call to my Senior so that he can
assist you with …….. (Circumstances)?
(Eg: Closing, Query resolution, Pricing, Server Related Concerns etc.)
3. Objection Handling
a. How is CRM trail better as compared to other CRM softwares?
○ Easy integration with the ads sources just like fakebook, India Mart, magic
bricks, IVR, and Google ads.
○ Whatsapp api integration whenever your customer message on your
whatsapp api it will registered in the CRM automatically with name and
when he will send the requirement on whatsapp it will get auto updated in
the our crm
○ Dialer function where you will be able to integrate your VoIp (which are
used on internet protocal) or you can directly call the lead with sim only
and proper report will be shown of the caller.
○ It can be used on the web as well as in iphone and android according to
your need
b. Cloudbase solution data security
○ In Dial ERP, your data is 100% secure
○ ISO Certified and your data is saved on Microsoft Azure Server Cloud
○ OTP-based login, highly secure
○ Only you have access to your data via OTP
c. Pricing Issues
○ Offers a cloud-based solution
○ Multiple platforms to use software like iOS, Android, Web
