EGBA CALEB
AGRIC ECONS | CUSTOMER SERVICE | SALES OPERATIONS | MARKETING | ADMINISTRATION
Lagos Mainland, Lagos +234 706 735 5543 egbacaleb4@gmail.com
CAREER SUMMARY
❖ Detailed oriented, highly skilled HR professional with demonstrated record and knowledge of customer service,
business development, sales management, and marketing. Immense ability to prioritize allocated tasks, focusing on
meeting deadlines within a stipulated time frame. Strong ability to plan and organize daily activities and map out how
they can be achieved. Competent in delegating tasks that will help the organization accomplish its goals and objectives.
Eager to take up a new role where acquired knowledge can be put in use for prospects. Skilled in business acumen,
analytical, creativity, stress management, planning, organizing, prioritizing, and interpersonal communication.
Proficient in managing time while being creative and proactive with achieving projected goals.
ACADEMIC QUALIFICATION
Bachelor of Science (B.Sc). West African Examination Council
Agricultural Economics and Ext. Technology. Senior School Certificate Examination
Federal University of Technology Minna. Asco Staff Comprehensive Secondary school.
https://futminn.edu.ng Ajaokuta, Kogi State.
2019 2006
CORE KNOWLEDGE
❖ Agric Economics ❖ Relationship Mgt ❖ Sales Strategies
❖ Sales Operations ❖ Administration ❖ Marketing Strategies
❖ Sales and Marketing ❖ Customer Service ❖ Business Development
❖ Cold calling, Up selling ❖ Project Management ❖ Business Support Mgt
❖ Data Management ❖ Inventory Management ❖ Problem Resolution
WORK HISTORY
Telesales Executive Jan 2022 - Present
Prime Royal Hospitality Ltd, Isolo, Lagos state.
• Respond to emails, whatsapp messages and text messages of clients.
• Established more partnership with other businesses both local and international by 70% since joining the team.
• Contact customers via calls to identify their requirements and needs.
• Prepare and Present sales proposals to prospective clients, highlighting the hotel service features and qualities.
• Oversee the booking and reservation of space in a hotel and collaborating with other hotel staff to ensure clients have
a good stay at the hotel.
• Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both
parties.
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.
Telesales and Customer care Representative Dec 2020 – Aug 2021
VitalVida ltd, Lekki, Lagos State.
• Contacted potential and existing customers to inform them about a product or service using
script.
• Answered question about a product or the company.
Asked questions to understand customer’s requirements and close sales.
• Met sales quota of 80% at the end of the month.
• Enter and update customer information in the database.
• Took and processed data in an accurate Manner
• Handled grievances to preserve the company’s reputation.
• Keep record of calls and sales and note useful information.
Customer Service Representative Aug 2021 - Dec 2021
BeakMe Limited, Marina, Lagos State.
• Assisted customers with registration issues on the mobile application.
• Proactively increased and maintained customers’ satisfaction rate by 98%.
• Provided responses to customers’ inquiries and provided them professional advice.
• Demonstrated record of customer account and safeguarded the customer service inventory.
• Utilized communication skill, attention to-detail, problem-solving, and analytical.
PRIOR WORK EXEPERIENCE
Educator Nov 2019 – Nov 2020
Iresaadu High School.
Sales Representative Oct 2016 – Jan 2018
RS Good Health Ltd, Abuja
PROFICIENCY PROFFESSIONAL SKILLS ANALYSIS
✓ Flexibility Problem-Solving;
✓ Leadership Immense ability to utilize various methods in an orderly manner to find
✓ Motivation suitable solutions to solve difficulties for business functionality.
✓ Mentoring Decision Making;
✓ Productivity Exceptional competency in choosing among two or more alternative to
✓ Decision Making reach the most favorable outcome in the shortest time.
✓ Communication Time Management;
✓ Problem Solving Can plan and apply conscious control of time spent on explicit activities
✓ Critical Thinking significantly to enhance efficiency, effectiveness, and productivity.
✓ Attention to Detail Change Management;
✓ Change Management Can adapt to company goals transformation, processes, or technologies,
✓ Commercial Acumen devise approaches for effecting change, managing change, and helping
✓ Strategic Planning people adapt to change.
✓ Interpersonal, Organizational Business Acumen;
✓ Pro-activity and collaboration Applicable system knowledge on how a business reaches its goals and
✓ Accountability, Multi-tasking objectives. Ability to build and place a value proposition to customers
Drives, profitability and business productivity.
