Management preparation for COC level 4

Matching
1. Customer satisfaction = quality of product/service
2. EFI diagnosis = scan tool
3. Diagnosis means = analyzing and finding
4. Implementation work plan = covers the budget
5. Communication may be include = hand sign
6. Labor cost = payment of the employee
7. Check up = regard inspection
8. Clean up = prepare for the next job
9. Operational manual = set of time
10. Operational plan = set of time frames
11. Methods of assessments = observation written test and interview in easy modification of brake
12. Objective should be = attainable, realistic
13. Work ethics = loyalty/honesty
14. An internalized material = working drawing
15. Quantity of material = bom bill of material
16. Implementation of work plan = covers of budget
17. Covers long term operation = strategic plan
18. Models of product/project = prototype
19. New technology = upgrade technology
20. Plan and schedule = time management
21. Mechanical = transmission gear and shift
22. Electrical= power train through the code cable
23. Resource = power and energy
24. Power fluid = liquid and gas
25. Effective of work right = work attitude protect practical
26. Implementation work plan = finished the job project together
27. Check accuracy and instrument = calibration
28. Feels of maintenance flow fluid = hydraulic control unit
29. List parts of material working screw = job order
30. Servicing and repair procedure or specification = trouble shouting procedures
31. Mechanical theory = mechanical, hydraulic and pneumatic
32. Work value and ethics = code of conduct
33. Modification = adopt the part with better appearance
34. Electrical theory = volts, resistance, current and induction
35. Pneumatic = air compressor
36. Customer service cash flow = to identify cost central and monitor
37. Risk management skill method strategy for identified risk = to analyze identifies and develops mitigation
38. Analysis and interpretation skill financial calculate = ability to perform complex financial calculations
39. Not resources = customer
40. Scan tool = OBD2
41. Air suspension = adjust it self
42. No mechanical maintenance = electrical
43. Electrical automatic transmission does not include = synchronizer
44. Monitor system = information listening inspection
45. Management process = planning, organizing, evaluating
46. An atomized of materials = working drawing/part catalogue.
47. Comparing of work performance = feedback for performance
48. Electrical = transmission cable
49. Work right effective = work method practice
50. System to increase the brake efficiency = drum to disc
51. Which of the following is not categorized as resource staff all of our decision making process except = ignore the others
52. What do you do if the brake fluid in the brake line is leaking = void leakage and bleed
53. Which of the following is not factor affecting project failure = poor management
54. Working oxygen sensor tip has a = blue gray color
55. The following are mechanical modification except = electrician
56. How do you determine the Burien resource requirement of your company = assess the personal performance
57. Decision = involves the predetermining f the course action to finish the job
58. Deciding = can be defined as an act involving mental process in project
59. All are modification requirement of steering system except = mechanical to hydraulic
60. one of the following does not include the one requirement = planning activities
61. Major electronic components that control the fail and vehicle EFI system = ECU/ECM
62. Electronic the vic of volt, ohms, meter, sensor and AC
63. Hydraulic pump = hydraulic system mechanism
64. Communication skill = goon the trust and confidence of the college
65. Engine management = monotonic
66. Customer service = negotiation communication technique that may be significant commercial value
67. Avoiding back tracking work flow interpretation or wastage = to identify cost center and monitoring cash flow
68. Feedback = survey, questionnaire, interview and meeting
69. Quality check = require inspection
70. Plan and schedule work activity = resource are allocated/requirement activity
71. Implement work plan = work method and practice
72. Develop effective work habit = time management strategy
 Competencies covered
1. Manage automotive servicing / workshop operation
2. Determine scope of service work
3. Prepare job estimating and costing
4. Manage /maintain small/medium business operation
5. Manage continuous improvement system
Project 1
Task 1- number of staff and technical workers
Task 2- prepare organizational chart
Task 3- supplies and materials (consumable for 3 months medium operation).
Task 4-list of equipment, facilities, and tools.
Task 5- electricity and water consumption estimates per month
Anew company is formed. You are hired as manager of body repair and painting division, it is anew automotive servicing company,
the higher management wanted you to prepare action plan and financial plan in your division as this will form part of the company’s
strategic plan to mark in the market share. The target opening date is two months from now. The f/g are the condition in your
division.
-designated workshop for body repairs can accommodate 8 light duty vehicles at the same time.
-electricity and lighting fixtures in placed
-water facilities in placed
-office, locker toilet and store rooms are prepared with the table
Project information
Given the necessary tools, equipment, and information
Answer
Project 1 answer
T -1 The staff members
No Name of position Number of staff
1 Manager 1
2 Assistant manager 1
3 Forman 4
4 Technical assistance 10
5 Secretary 2
6 Shop keeper 2
7 Guard 2
8 Quality 2
Total 24

T -2 organizational chart

T- 3 develop a work and financial plan

 No Description Quantity Unit Financial requirement
Unit cost Total cost(birr)
1 Masking tape 50 rolls 30 birr 1500
2 Epoxy primer pint 6 lts 550 3300
3 Body filler gallon 2 gallon 1200 2400
4 Sand paper #60 5 meter 80 400
5 Sand paper #120 20 meter 18 360
6 Automotive paint white colour 10 lts 1400 14000
7 Paint hardner 4 ltrs 600 240
8 Sheet metal 3 pieces 500 1500
9 All purpose thinner 3 gallon 600 1800
10 Putty 3 gallon 600 1800
11 Rag 10 Kg 10 100
12 Liquid soap 6 Lts 40 240
13 Old news paper 5 kg 10 50

T -4 list of tools needed

No Description Unit Quantity Financial requirement
Unit cost Total cost bir
1 Dolly Set 6
2 Ball pin hammer Pcs 11
3 Socket wrench Set 4
4 Pliers Pcs 4
5 Open end wrench pair 20
6 Scraper Pcs 5
7 Cutter Pcs 5
8 Spray gun Pcs 5 500 2500
9 Combination wrench pcs 4
Grand total sum

List of equipment, machines

No unit Quantity Financial
requirement
Unit cost Total cost
1 Grinding machine Pcs 1 5000
2 Welding machine Pcs 1 8000
3 Air compressor Pcs 1 30000
total 43000

T -5 estimating electricity and water consumption per month

No electrical consumption consumption per month

1 Cutter 200
2 Arc welding 1000
3 Grindig 500
Total =1700

No Water consumption consumption per month

1 Clean damaged parts 200 birr
1900
Project two
 prepare action plan on the given situation
 Plan and organize work activities
At the start of your days’ work two cars are already accepted by the pre inspection section and inline for engine servicing section ,
you are to personally check the engine and prepare job order and then assign the mechanics you have four mechanics mechanics
W,X,Y,andZ. One engine is still in overhauling work in progress carried out by mechanic W
-another engine is ready for your final checks and release the delivery already on your table for your sign to.
You also one concern one disassembled engine is still on work bench
Action plan for 30 days
N Activiti D 2 3 4 5 6 7 8 9 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3
o es 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0
1
1 Washin ^
g VB ^

2 Disasse ^ ^
mble
Body
Parts
3 Remov ^ ^ ^
e paint

4 cleanin ^
g panal

5 Filling ^ ^ ^
the
joint on
low
6 Perform ^ ^ ^ ^
panal
repairs
7 Weldin ^ ^
g by ox
acetelen
e
8 Repaire ^ ^
the
panal
by body
filler
9 Prepare ^
body
panal
for
painting
1 Body ^ ^
0 surfaces
by
maskin
g
1 Prepare ^
1 paint
for
spray
 1 Apply ^ ^ ^
2 acrylic
paint
refinish
ing
paint
1 Dry ^ ^
3 paint

1 Deliver ^
4 y to
custom
er

Project 3
 Manage and establish quality customer service situation. The car previously is not equipped with power window system.
But the customer wants to have power window on his car. Demonstrate the technical staff and advice customer.
Answer
1. The technical guide advice /tell the technician about safety about power window system
2. Give information about the advantage and dis advantage of power window system to the customer .
3. Give technical guidance to the technician
4. Train the technician about power window systm
5. Give full information to the technician on the workshop computer on soft and hard copy
6. Internet must available in the workshop
7. Check material availability in the work shop
8. Discuss with the technician about power window system
9. Estimate cost
10. Tell the total to the customer
Project 4
 using the scan tool /OBD II identify the problem of the vehicle
1. Connect the scan tool with faulty setting socket
2. Select vehicle specification from the catalog if the scan tool is OBD II or OBD III
3. Selector identify fault from the catalog
4. The scan tool analyze and load the exact problem
Caution- before connecting or disconnecting the sensor or actuator we must turn of the IG switch to protect electrical shock
5. After removing the sensor check the sensor by using
 multimeter, resistance, current, voltage
6. Compare the finding with the vehicle service manual
7. If it is defective, replace, repairs, or clean
8. Reinstall the sensor after diagnosing the problem
Caution- IG must be switch off
9. Run the engine
10. If the check engine remain on
 Select, reset. Clean, from the scan tool.

PRACTICAL ASSESMENT

Project one
Plan operational work flow process
TASK 1
Plan and organize work shop operation work flow lay out from receiving the vehicle up to complete deliver to customer
TASK 2 prepare job estimate and cost for service works
Broken wind shield
Damage both side mirror
Dent bumper
Damage both head light &turn signal
Project 2
Diagnosis electrical control
TASK 1 assume the engine is running engine check light remains on in the dash board (instrumental panel) by using scan tool
perform the ff
1 diagnosis the trouble
2 determine the possible cause
3 remedies
TASK 2 oil pressure indicator light is on after engine started
1 diagnosis the trouble
2 determine the possible cause
3 remedies
Project 3
Manage service (repair work and establish quality customer service)
TASK 1 assume the car previously is not equipped with air condition system but the customer wants to have this system on his car
demonstrate the technical guidance to technical staff advice customer
Other
PROJECT 1
Task -1

Task 2
Material cost
Total taxable cost =1824
Vat 15%=1824 x15/100=273.6
Profit 20% =1824x20/100 =364.8

Consumable material cost

Total taxabl =90

Vat 15 % =90x15/100 =13.5
Profit 20 % =90x 20/100 =18
Service cost

Total service cost =1100

Labor cost

Total labor cost =1050

Total vat =mat cost vat +ma cost profit vat + cu ma cost vat + cu ma cost profit vat
273.6+54.6+13.5+2.7 =344.4
Total company profit = ma cost net profit + cu ma cost net profit + Service cost - labor cost =310.08+15.3+1100-1050 =375.38
Project 2
Step of using scan tool
1st start to engine warm until normal temperature
2nd turn of the engine
3rd connect scan tool to the engine by data link connecter
4th Adjust scan tool if there is store data it must be eras
5th Start to engine and read trouble and record data

No Trouble Possible cause remedies

1 Low pressure
2 Circuit connection

Project 3
First receive customer and identify the type of air condition system if the air condition system is gear type is not mount but the air
condition system is belt type is possible to mount
Then tell the advantage and dies advantage of air condition system
Example advantage comfort to driver and passenger
Dies advantage extra load or un balance for engine
Discus with the staff member

Engine servicing procedure

1. Information - inspection - list problem - maintenance
2. Clean - inspection - overhaul - engine mounting - testing
OBJECT THREE
Provide technical evidence
Task one the customer it have a car, the car there is no air conditioner but the customer needs to install the air conditioner as your
guidance what is your advice.
Answer first during come the customer in our garage, I advice about the air conditioner advantage and disadvantage.

Advantage
It is comfortable for passengers and driver for heating and cooling, if the condition is hot the air conditioner become operate to
supply cold air for the compartment the reverse also by blower motor keep health for passengers and driver in both condition.
Disadvantage
 About the cost , Fuel consumption , Space , Load on engine
So that if the advantage is greater than the disadvantage, I suggest necessary to install air conditioner in your car.
Task one assume a customer comes for repairing a car, it have several damage parts
1. Broken wind shield
2. Broken bumper
3. Broken two side mirrors
4. Broken head light and turn signal
Total material cost
Total labor cost
Total
Total over head cost
Task two

Work shop layout work flow

First we would like to thank for the entire layout indicates the process of holding and accepting your customer.
First when the customer come to our garage to maintain his vehicle he/she will get in through the entrance door with checking
everything by the guard then he/she will station his vehicle on the road and get in to the administration staff in order to talk about
the vehicle with the manager of the garage. The after they get agreed the manager will set him in to the inspection area. More over
the inspector will inspect the vehicle and figure out the problem. Then he/she will send him to work order in order to talk work order
paper then get back to the inspector. The inspector will also send the customer to the maintenance area to maintain the vehicle. Then
the mechanics will maintain the vehicle and send the vehicle to the checking area to be checked. The inspector by him/her self will
the vehicle for more maintenance. If it is not maintained as well he/she will let the vehicle get back to maintenance area but if it is
maintained well he/she will send it in to the testing area. The test man will test the vehicle then to register to be registered and then
to finance to pay for the maintenance.
At last the customer will talk with head and leave the garage through the exit door.
 Worksheet -1
Example: Estimate the cost of the following damaged body parts of a vehicle.
i. Right Fender

Total Cost of Raw materials = 5500

 
Total Labor cost per day = 1400
2. Workshop overhead expenses

Total Workshop overhead expenses per day = 128

3. Vat =15%=7028 x .15= 1054.2
4. Profit = 10%=7028 x .10=702.8
verhead expenses + profit + Vat
Total Cost = 5500+1400+128 +702.8+1054.2 = 8785
Work sheet -2
Illustration
If a client needs to install AC system in his/her car, how do we compute the job estimation?
Labor cost
 Material cost

Value added tax (VAT) = Total price × 15%

= 1750× 15%
= 262.50
Total cost = Total price + VAT
= 1750+262.50
=2012.50
Company profit = Total cost × profit percent
Company profit = 2012.50 × 0.20
= 402.52
Total cost= material cost + labor cost
= 1750+2415
= 4165
Worksheet-3
Exercise
The vehicle had gotten an accident. Due to this accident, the front bumper, both headlight and tail lights, clearance lights and both
side mirror out of used. So that, estimating the required cost?
Project 1
Diagnosis common rail injector at electronic vehicle
Project 2 .
 Diagnosis electrical and electronic safety drive assist
 Diagnosis electrical component
Project 3
 Diagnosis faults under chassis
 Electronic power management system
 Air conditioning
 Air bag system
 ABS
Project 4
 Manage automotive workshop /servicing operation
 LEVEL COC 4 computer question
1. automatic transmission included except
A. N – Neutral B. P – Parking C. A – Automatic D. Driving position
2. Operation manager role
A. Planner B. Plan implementer C. Staff working D. None
3. Not a part of automatic transmission
A. Axle and shaft B. Synchronizer C. 4WD,hub D. Use ATF
4. The correct order of diagnostic vehicle
A. Information – inspection – list problem – write the solution
B. Inspection– list problem– write the solution – Information
C. list problem – write the solution – Information – Inspection
D. write the solution – Inspection– Inspection - list problem
5. The following determine the concept of new technology except
A. Adapt mechanical parts B. Modify electrical part C. Adapt to different operation D. Adapt electrical parts
6. Team work advantage
A. Open communication B. One way communication C. One line communication D. Closed communication
7. Air bag system is used as
A. Safety system B. Drive train system C. Information system D. Navigation system
8. Electronic control of automatic gear selection is depending on except
A. Engine torque B. Throttle valve or air mass C. Vehicle road speed D. None
9. Sensor used to detect electronic operated transmission inputs are “exclude”
A. Input and output speed B. Load and engine speed C. Selector lever setting D. Position of kick-down switch E. None
10. Computer function on a vehicle, except
A. Receiving input B. Processing information C. Storing data and interpreting the data D. Process output E. None
11. Immobilizer is designed to prevent vehicle theft by disabling the engine , most found on
A. ABS B. Key C. Dash board D. Sensor
12. The main function of anti-lock brake system is
A. Preventing skidding B. Prevent spinning of wheels C. Preventing traction D. Control vehicle speed
13. The following is not engine control sensor
A. Knock sensor B. Steering sensor C. Air flow sensor D. Coolants temperature sensor
14. The following are actuator, except
A. Idle control valve B. Injector C. Ignition coil D. Air flow meter
15. The following is the most impact in any work place activity to create a good atmospheric area than the other
A. Skill B. Knowledge C. Attitude D. Communication
16. The following is not anti theft system
A. Alarm B. Door locking C. Crucial system D. Immobilizer system
17. Which of the following is not engine system
A. Fuel system B. Cooling system C. Charging system D. Brake system
18. Literacy person perform the following exclude
A. Developing implemented plan B. Understand the other ideas C. Prepare confused plan D. Use technology easily
19. Which is not drive management information system?
A. Navigation B. Parking C. Door locking D. ABS

Answer

1.C 2. B 3. B 4. A 5. B 6. A 7. A 8.D 9. C 10.E

11.B 12.A 13.B 14.D 15.D 16.C 17. D 18. C 19. C
1. ....................can be defined as an act involves mental process at a conscious level in choosing the course of desired result:
A. Organizing B. Directing C. Deciding D. Stuff
2. One of the following is not purpose of hydraulic gun.
A. Create vacuum.
B. Convert hydraulic to mechanical.
C. Develop hydraulic pressure.
D. Convert Me. E to hydro. En
3. Working oxygen sensor tip has a............................... color.
A. Whit B. Black C. Red D. Light gray
4. One of the following does not include the OHS requirement
A. Use of hand tools and equipment
B. Work place and safety
C. Work place and safety planning of activities.
D. Protective clothing and equipment
5. All are the modification requirement of steering system except
A. Proper steering effort.
B. Reduce transmission of shock from the road surface.
C. Smooth recovery
D. Excellent maneuverability
6. The following modification increase vehicle speed except
A. Increase the number of gear shift
B. Modified large rotor head diameter.
C. Modified large piston diameter.
D. Modified large wheel diameter
7. The following are functions of management except
A. Decision making B. Planning. C. Organizing. D. Advertising
8. How do you determine the human resources involves for your project
A. Assess the skill and the number of employees needed for the work
B. Feedback from the department
C. Asking a colleague
D. Interest of the manager
9. Which of the following is not categorized as resource
A. Stuff. B. Equipment. C. Organizing D. Sales target
10. In electronics the use of volts, ohms, meter/voltage/ is
A. To test the fuel pump out put
B. To test the sensors/actuators/
C. To test the battery charge
D. To test the carburetor discharge
11. Which one of the following is not an engine system?
A. Charging system. B. Brake system. C. Cooling system. D. Fuel system
12. Which component of engine management system is not a sensor?
A. Transmission fluid sensor
B. Knock sensor
C. Crank shaft position sensor
D. Hot air flow sensor
13. Why we use ECU computer and software on vehicle?
A. To write and to read document we store
B. To assessing and working maintenance
C. Settings targets and interpreting financial documents and reports
D. To record and manage data and to produce reports
14. Resource exclude
A. Staff B. Money. C. Equipment. C. Customer
15. In automatic transmission the shifting range is according to except:
A. P - parking positions. B. R - reverse position. C. N - neutral D. A - automatic
16. Mechanical modification may not include
A. Adapts or modifies the mechanical system(s)
B. Adapts vehicle mechanical systems for different work
C. Adapts existing mechanical systems to new technology
D. Adapting or modifying electro-mechanical systems
17. Team communication and cooperation exclude.
A. Manual concern
B. Leader ship decision
C. Open communication
D. Sharing information
18. When we say literacy skills
A. To interpret legal requirements, company policies, and procedures in day-to-day demands
B. Assessing the work out comes
C. Identifying appropriate, resources and monitor work
D. For performance information, setting targets and interpreting financial documents and reports
19. Planning skills
A. To organize required resources and equipment
B. To provide supports to colleagues
C. To organize information, assess information
D. To conduct small group training sessions
20. Which of the following is not features of air suspension system
A. Self-damping
B. Improves ride comfort, and greater safety of load
C. Constant vehicle height regardless of the load
D. Progressive spring characteristics
21. Which one of the following is not antitheft system on vehicle?
A. Central locking system
B. Vehicle immobilizer system
C. Alarm system
D. Adaptive cruise control
22. From this the given systematic malfunction diagnosis methods. Which one is not fault in?
A. Asking personal manager
B. Visual check and noise level testing
C. Fault memory read out
D. Customer information
23. Which one is not included in driver assistance system?
A. Cruise control system
B. Navigation system
C. Parking assistance system
D. Air bag system
24. Which is not feature the data bus transmission in motor vehicle?
A. Transmit information using information (bits)
B. Less space required for wire harnesses
C. At least two lines required for each pieces of information
D. Extended electronic dynamics capability of actuator
25. Which one indicates the right order?
A. Planning - organizing - evaluating - controlling
B. Controlling - organizing - evaluating - planning
C. Planning - organizing - controlling - evaluating
D. Planning - evaluating - controlling - organizing
26. Electronic drive management system does not include
A. Electronic controls of automatic transmission
B. Electronic components of drive line control system
C. 4WD applications such as automatic freewheeling hubs, differential and axle
D. Electronic controlled steering system
27. The following are the responsibility of the operation manager except
A. Steering measurable objectives
B. Planning work activities
C. Implementing the plan
D. Work as a technical staff
28. Electronically constructed transmission and power train management system include except:
A. Automatic transmission
B. Differential and axle lock
C. Trans mission synchronizer
D. Automatic freewheel hub
29. Preparing for diagnosis of automotive vehicle procedures are:
A. Listening problems - inspection - information gathering - selecting probable cause
B. Inspection - information gathering - listening problems - selecting probable cause
C. Information gathering - inspection - listening problems - selecting probable cause
D. Information gathering - listening problems - selecting probable cause - inspection
30. The following are list of customer except:
A. Internal and external customer. B. Competitor. C. Board member. D. Supervisor
31. The importance of tagging and making decisions of components is
A. To write the part number of the component
B. To raise time of tracking their prior position
C. To install back to their original position
D. To put parts randomly
32. To loosen cylinder head and crank shaft main journal bolts you start
A. At the center and loose out wards to the end
B. At any point and loose cross wise
C. At left end and move to the right in parallel
D. From outside and loosen in wards to the center
33. What happens the engine oil is no changed on its planned service time?
A. Increase the life span of an engine
C. Increase engine part wear
D. Reduce maintenance cost
34. Crank pin taperness can be obtained to:
A. Measuring crank pin diameter at two engine and taking the difference
B. Measuring crank pin diameter at center along two axis abs taking the difference
C. Measuring crank pin diameter and cornering and diameter center and taking the difference
D. Measuring crank pin diameter at one end strong two axis and taking the difference
35. The importance of leakage tester is
A. To measure the mechanical resistance open engine
B. To know the amount of carbon deposit in an engine combustion chamber
C. To identify and pin point the problem area
D. To know the compression pressure of the engine cylinder
36. Black exhaust gas released from the diesel engine
A. Lean mixture. B. Oil inter in the combustion chamber. C. Reach mixture. D. Worn piston ring
37. In four cylinders. Four stroke engines having firing order 1-3-4-2 and cylinder no 2 is at the end of compression. What would
be the condition of the intake valve of the third cylinder?
A. About to lose. B. Fully open. C. Start of open. D. Totally closed.
38. Which one of the following is not resources?
A. Power. B. Energy. C. Customer. D. All

COC IV
1 which one of the FF is not an engine system
A CHARGING SYSTEM B brake system C. cooling system D fuel system
2 which component of engine mgmt. system is not a sensor
A Transmission fluid sensor C. crank shaft position sensor
B, knock sensor D, hot air flow sensor
3. The way we use ECU computer and software on vehicle?
A, to write and read document we store B, to assessing and working maintenance
C, setting target and interpreting financial document and report D, to record and manage data and produce report
4, when we say literacy skills
A, to interpret legal requirement, company police and producer and intermediate, day- to-day demands
B, assessing work and outcome
C, identifying appropriate people resources and to monitor work
D, for performance information, setting target and interpreting financial document and report
5. Planning skills
A, to organize required resource and equipment B, to provide support to colleagues
C, to organize information access information for D, to conduct small group training session
6, which of the FF is not features of air suspension system
A, self-damping B, improve ride comfort and greater safety of the load
C, constant vehicle height regardless of the load D, progressive spring characteristic
7, which of the FF is not anti-theft system on vehicle
A, central locking system B, vehicle immobilizer C, alarm system D, adaptive cruise control
8, from the given systematic malfunction diagnosis method which one is not fault indicator
A ,asking personal manager B ,visual check and noise level testing C , fault memory read out D, customer information
9 which one is not included in driver assistance system
A, Cruise control system B, navigation system C, parking assistance system D, air bag system
10 which is not feature the data bus transmission in motor vehicle?
A, transmit information using information (bits) B, less space required for wire harness
C at least two lines required for each pieces of information D, extended electronic dynamic capability of actuator
11, which one is indicate the right order
A, planning ---organizing –evaluating –controlling B, controlling—organizing--- evaluating—planning
C, planning--- organizing--- controlling— evaluating D, planning--- controlling— organizing--- evaluating
12. Electronic drive mgt system does not include
A. electronic controls of automatic transmission B. electronic component of drive line control system
C. 4wD application such as automatic freewheeling hubs, differential and axle locks D. electronic controlled steering system
13, the ff are the responsibility of operation manager except
A, setting measureable objective B, planning work activities C, implementing the plan D, work as a technical staff
14 electronically constructed transmission and power train mgt system include except
A, automatic transmission B, differential and axle lock C, transmission synchronizer D, automatic free wheel hub
15 conducting air suspension system balance adjustment primarily deals with
A, compressor output increment B, unbalanced air suspension is identify
C, decreasing air bag pressure D adjusting air regulator control valve
16 preparing for diagnosis of automotive vehicle procedures are
A, listing problem, inspection, information gather, selecting probable cause
B, inspection, information gather, listing problem, selecting probable cause
C, information, inspection, listing problem, selecting probable cause
D, information, listing problem, selecting probable cause, inspection
17 the ff are list of customers except
A, internal & external customer B, competitor C, board member D, supervisor
18 resources exclude
A, staff B, money C, equipment D, customer
19 the automatic transmission the shifting range is according to the shift lever position except
A, P-Parking position B , R-reveres C , N-N neutral D , A-Automatic
20, mechanical modification may not include
A. adapts or modifies the mechanical system(s) B. adapts vehicle mechanical systems for different working conditions
C. adapts existing mechanical systems to new technology D. adapting or modifying electro –mechanical systems
21 team communication and cooperation exclude
A, manual concern B, leadership decision C, open communication D, sharing information
Choosing answer
1. B 2. A 3. D 4. A 5. A 6. A 7. D 8. A 9. D 10. D 11. C
12. C 13. D 14. C 15. D 16. C 17.B 18. D 19. D 20. D 21. B

Matching 1
Colomn A Colomn B
1 model of the product a hand sign
2 customer satisfaction B Liquid& gas
3 plan &schedule work activity C time mgt strategy
4 implement work plan D quality, product &service
5 clean up E power transmission through cable
6 diagnosis of automotive vehicle F Require inspection
7 new technology G power/ electric
8 feedback H upgrade technology skill
9 quality check I survey, questioner, interview & meeting
10 resource J transmission
11 develop effective work habit K power transmission through shaft etc
12 electrical L scan tool
13 mechanical M work station is ready for the next job
14 fluid power N Prototype
15 communication includes O work method & practices
P Resources are allocated and requirement activity
Q cover the bad jet year of operation
R plan
M 1 answer
1. N 2.D 3.C 4.P 5.M 6.L 7.H 8.I 9.F 10.Q 11.O 12.E 13.K 14.B 15. A
Choose
1. For overhead cam shaft engine, which type of timing drive is applicable?
A. Gear drive B. Toothed belt drive C. Chain drive D. Sprocket drive E. Except ‘A’ correct
2. Where is the position of the piston ring during measuring its end gap?
A. Bottom of the cylinder bore B. Top of the cylinder bore
C. Out of the cylinder bore D. On the piston ring land E. Only ‘B’ and ‘C’ are answer
3. Which of the following is the reason for excessive engine vibration?
A. Malfunction of vibration dumper B. Improper torque C. Bent crank shaft D. All are answer E. None
4. One of the following components is not most important critical with fuel injection is/are;--
A. The instant of fuel injection B. The duration of fuel injection
C. The cleaning of injection pump D. The quantity of fuel injected pre degree crank angle E. All
5. One of the following EFI components is different from the other
A. Air flow meter B. Intake air temperature sensor C. water temperature sensor D. injector E. None
6. “ Mechanic A says that “ arrangements of piston ring starts compression ring then oil ring will continue next “ Mechanic B says
that“ arrangements of piston ring starts oil ring at the top then compression ring will continue next “ Which mechanic is correct?
A. Mechanic A only B. Mechanic B only C. Neither A nor B D. Only ‘B’ is answer E. All
7. When tightening the cylinder head you should to use;-
A. Torque wrench B. Socket wrench C. Open end wrench D. Box end wrench E. ‘B’ and ‘C’ are answer
8. The correct sequence of signal transfer in EFI engine is ;-
A. Sensor --- ECU --- actuator B. ECU ---sensor --- actuator C. Actuator --- sensor –ECU D. Actuator -- ECU sensor E. None
9. ----- is used for measuring oil clearance of crank shaft journal
A. Torque wrench B. Micrometer C. Feeler gauge D. plastic gauge E. ‘A’ and C are answer
10. a place where air fuel mixture is mixed before entering the combustion chamber is
A. Injection pump B. Carburetor C. Injector nozzle D. Fuel pump E. All

11. This diagram in EFI shown on the dashboard represents

A. Coolant temperature B. Engine malfunction C. Intake air temperature D,. Engine speed sensor E. ‘A’ and ‘B’ are answer
12. ------- is a group of people who are working together for a specific purpose
A. Colleague B. Client C. Customer D. Team D. None
13. A way of communication which proceed through memos notes etc. ;--
A. verbal communication B. informal communication C. written communication D. oral communication E. Audio
14.—is the machine used for converting chemical energy into mechanical energy
A. alternator B. starter motor C. injection pump D. engine E. distributor
15. One of the following is appropriate for preventing leakage of exhaust gas to the atmosphere;-
A. Gasket B. Gasket maker C. Bearing D. Seal E. ‘B’ is answer
16. Why the numbers of intake valve are increased than the number of exhaust valve?
A. for increasing thermal efficiency of intake valve B. for decreasing fuel consumption
C. for increasing the power of the engine D. for decreasing indicated power E. All
17. To develop power in four stroke engine crankshaft must rotates
A. 360 B. 180 C. 540 D. 720 E. None
18. One of the following component is not found in overhead cam shaft type
A. valve B. pushrod C. camshaft D tappet E. all
19. One of the following components is not the purpose of top rings of the piston inside of the cylinder
A. Prevents leakage of power from the combustion chamber B. Heat transfer to the cylinder
C. Prevent oil entering D. Sealing E. ALL
20. The term uses for fuel pump of gasoline engine when the fuel bowl is full the pump is –
A. Discharge B. Charging C. Idling D. Suction E. Injection
21. One of system uses one injector for each cylinder
A. unit injector system B. multi-port injector C. common rail injector D. fuel system E. All
22. A plan of where a business waits to go in the future short and long term how it plans to achieve them
A. maintains plan B. business plan C. service schedule D. preventive maintenance E. None
23. Mechanic A says that “ the air flow meter is used with D—type EFI for sensing the intake air volume “ Mechanic B says that “
intake manifold pressure sensor is used L-type EFI for sensing pressure variation of the intake manifold” which mechanic is
correct ?
A. Mechanic A only B. mechanic B only C. Neither Mechanic A nor Mechanic B D. ‘A’ and ‘C’ are answer E. All
24. The MAP signal used by the computer to determine;-
A. Air flow meter B. Intake manifold pressure C. Power inductance D. ‘A’ and ‘C’ are answers E. All
25 The cam sensor provides information to the (engine computer) in order to;
A. determine the crank shaft position information for injector and spark timing
B. Confirm that an ignition event has taken place C. determine the engine RPM signal D. ‘A’ and ‘B’ are answer E. All
26. Which one of the following is correct about harmful gases for living things ?
A.CO B.HC C. NOX D. ALL E. none
27. The measure fuel ability to resist knock or ping in gasoline fuel is
A. Octane rating B. Cetane rating C. Stock metering D. Lean fuel mixture E. None
28. If ECU receive faulty signal, the ------------ function of the ECU either relies on the data stored in memory to allow the engine
control system to continue operating or stop the engine if hazard is indicated
A. Diagnostic function B. fail safe function C. back up function D. check engine E. ESA function
29---is a method of finding out the troubles with in an engine by visual examination ; by the sound produced ; by the smoke of the
exhaust and or with the help of instrument
A. Tune-up B. Diagnosis C. performance testing D. engine overhauling E. A’ and ‘C’ are answer
30. Mechanic A says that “cam shaft speed half of crank shaft speed in 4 stroke engine”
Mechanic B says that “cam shaft speed equal to crank shaft speed (in a 2- stroke engines)”
Then which Mechanics is correct
A. Mechanic A only B. Mechanic B only C. Neither Mechanic A nor B D. A and B are answer E. All
31. ------Is considered as the foundation block of the engine
A. Cylinder head B. cylinder block C. Crank shaft D. oil pump E. Crankcase
32. The time at w/c the valves open and close are called -----------?
A. ignition timing B. fuel injection timing C. valve timing D. ‘A’ and ‘B’ are answer E. All
33. The statement are correct about non–verbal communication EXEPT one?
A. the team communication B. Facial expression C. Body movement and gestures D. Eye contact E. ‘C’ and 'D' are answer
34. The statement are correct about procedure of effective problem solving process
A. Problem identification, definition & analysis B. Definition, problem identification & analysis
C. Problem identification, analysis &definition D. ALL E. None
35. Which statement is correct about small team?
A. In a group of people working together to achieve a common goal
B. A group has a shared understanding of that purpose.
C. Can achieve more together than individual in it could by working separately
D. ‘A’ and 'B' are answer E. All
36. Which statement is correct about stages of team development?
A. storming (conflict) stage is more risky as personal issues are opened upand the team becomes more inward looking.
B. norming (co-operation) stage is confidence and trust begin to emerge, together
C. forming (awareness) stage, feelings, weaknesses and mistakes are covered up D. All E. None
37. The mixture will self-ignite with out the need of a spark plug or other external igniter is called ?
A. Self-ignition B. detonation C. spark ignition D. 'B' and 'C' are answer E. All
38. A smoke black exhaust gas may cause due to
A. an excessive rich mixture B. stuck chock valve C. an excessive Lean mixture D. All E. None
39. Mechanic A says that "the load sensing timer was created to retard the injection timing as load decrease at certain speed"
Mechanic B says that "the high-altitude compensator automatically reduce fuel injection volume in accordance with vehicle ,s
present altitude” which mechanic is correct
A. Mechanic A Only B. Mechanics B Only C. Neither A nor D. A & B E. All
40. Why does the diesel engine need a governer
A. To control engine speed within limits during various load condition
B. Governor is built in to the upper part of the VE type pump
C. A governor is advice that senses the engine speed and load D. All E. None
41. Mechanic A says that “regulating valve regulates fuel pressure inside the combustion chamber improperiation to engine
RPM”. Mechanic B says that” regulating valve regulates fuel pressure inside the Injection pump in proportion to engine RPM
.W/C Mechanics correct?
A. Mechanics A Only B. Mechanics B Only C. Neither A nor B D. C is the correct answer E. All
42. What is the main function of waste Gate valve?
A. Open boost pressure inside the intake manifold normally
B. When the boost pressure reaches high ,the west gate valve is opened
C. To prevent the boost pressure from rising excessively D. A & B E. B & C
43. what is necessity of turbo charger and super charger
A. Increase the resistance of the intake system B. To increase power output
C. Efficiency can be more than 100% D. All E. None
44. Which statement is correct about effects of pre-ignition?
A. low fuel volatility B. Increase the tendency of detonation in the engine
C. Increase heat transfer to cylinder walls D. A and B are answer E. All
45. The period B/N the start of fuel injection into the start of combustion is called----------?
A. flame propagation B. Ignition delay C.Direct combustion D. ALL E. None
Answer
1. E 2. A 3.D 4. C 5.D 6.A 7.A 8.A 9.D 10.B 11.B 12.D 13. C 14. D 15.A
16.C 17.D 18.B 19.C 20.C 21.A 22.B 23.B 24.B 25.E 26.D 27.A 28. B 29. B 30. A
31.B 32.C 33.A 34.A 35.D 36.D 37.A 38.A 39.D 40.D 41.B 42.E 43.D 44.E 45. B

Matching 2
A B
1. Model of product A. transmission gear, shifting
2. Customer satisfaction B. time management strategy
3.Type of communication C.Interview,question, and meeting
4. Diagnostic automatic electronics D. prototype
5. Feed back E. liquid and gas
6. Electrical F. prepare work shop for the next
7. Mechanical G. plan
8. Quality check H. new technology
9. Fluid energy I. quality product and service
10. Clean up J. scan tool
K. hand sign
L. hydro- electric power generation
ANSWER M2 1.D 2.I 3.C 4.J 5.B 6. L 7.A 8.K 9.E 10.F
Matching 3
“A” “B”
11. Plan of daily work activity A. pleasing personality
12. Quality service B. quality product service
13. Tangible product C. power transmission through cable
14.resource D. vehicle
15. Develop effective work activity E. power energy
16. Sales man
17. Feed back F. upgrades technology skill
18. Electrical G. transmission
19.Mechanical H. power transmission through shaft
20 . Fluid power I. work station ready
21. Clean up J. planetary gear
22. Model of product K. work method practical
23.Customer satisfaction L. fitness to purpose
24. Diagnostic automatic electronics M. plan
25. New technology N. service questioner, interview and meeting
O. Liquid and gas
P. Time management strategy
Q. Resource are allocated required
R. scan tool
ANSWER M 3 11. Q 12.L 13.- 14.A 15.M 16.- 17.N 18.E 19.J 20.O 21.I 22.D 23.B 24.R 25.F