CURRICULUM VITAE
Ms. KANCHAN Khuntey
Total Professional Experience 8+ Years in Customer Service & Call Centre Operations.
Email :- kanchandagar89@gmail.com
Mobile: - +91-8800896315
House No:- Q1/89 - South city 2 Gurgaon Sector 48 Gurgaon, Haryana.
Objective
To work in an environment that provides a challenging and rewarding career and ensuring a high-level of job satisfaction. In the
process apart from benefiting my employer, I also expect to learn for my overall development.
Professional Synopsis
Working for Frankfinn aviation,hospitality,travel as Tel-Counselor for 2year 7 month .
Worked for Frankfinn,aviation,hospitality as Assistant-Team Leader Operations for 9 months.
Worked for Frankfinn ,aviation,hospitality as Team Leader from may 2021 present .
Worked For F.I.S Globle Business PVT as Customer Care executive for 1 Year.
Worked for Cleave Globle E-service as Customer Care executive for 2 year 5 month.
Career Achievements
Team Management
Proven track record of success with consistent delivery of profit
Directly accountable for managing team up &productivity improvements
to 25 CSA. Successful team building and leadership skills, Maintained a good
Interacting with Support functions for rapport with the team members
staffing & scheduling requirements,
performance reporting etc Received numerous letters of recommendation, and appreciation
from clients and management
Managing & monitoring the performance of
team, maintaining Shift Statistics to ensure Expertise in developing and executing strategic business plans
efficiency in process operations and that produce at the most effective performance levels
meeting of individual & group targets.
Resolved operational and customer issues through in-depth
Determining training needs of employees; coordination with cross functional/ cross divisional team
conducting suitable training programs to
enhance their operational efficiency leading
to increase productivity.
Career Highlights
Team Leader (Frankfinn) Work Period: May’’2023 present .
Job Profile:
Looked after Sales for Frankfinn with a team of 25 associates.(May’’2023-Present)
Working in close environment with the Manager & Support Team (Quality & Training).
Accountable Walk-ins
Facilitate agent skills assessments with Quality and Training department.
Responsible for productivity, Escalation, driving the team to achieve targets & maintaining a documented
track of their performance.
Interaction with team to implement and ensure adherence to performance, between operations and support
functions such as Quality, Work-force Management, Assets.
Monitoring internal quality, agent productivity, absenteeism, and regular reporting to Operations
Tele-counslore (Frankfinn ) Work Period: April ’2019 ~Nov’2021.
Making Outbond Calls to Students.
Checking Eligibility and convenience students attend the seminar.
Was also responsible for Call Quality Company Norms.
Provided detailed details to Students for attending the free career counseling seminar to productivity
.
Customer Service Associate (F.I.S Globle P.V.T) .
Resolving Customer Query over the chat.
Solved customers complaint, Query and provide resolution onetime.
Was also responsible for sales record of various products .
Provided detailed details to customers for products to sale.
Customer Service Associate (Cleave Globle ) .
Taking IB calls for customers and generating leads .
Solved customers complaint, Query and provide resolution onetime.
Provided detailed details to customers for products to sale.
Qualification:
Examination BOARD / UNIVERSITY YEAR OF PASSING
CLASS X M.P BOARD 2005
CLASS XII M.P BOARD 2008
B.sc (Bio) BARKATULLAH 2012
UNIVERSITY
ACHIEVEMENTS :
· Got promoted at Frankfinn in 2017 as Ass Team leader.
· Get permoted as Team Leader within 6 month.
· Get 8 time best team leader certificate
Hobbies:
Interacting with people
· Listening music
· Travelling
· Partying
Personal Details:
Father’s Name :- B.R khuntey
DOB :- 19-Aug-1989
Sex :- Female
Nationality :- Indian
Religion :- Hindu
Marital Status :- Married
Phone :- +91-8800896315
Email :-kanchandagar89@gmail.com
DECLARATION :-
I, hereby declare that information mentioned above is correct up to my knowledge and I bear the responsibility for the
correctness of the above-mentioned particulars.
(Kanchan Khuntey)
