REPORTER:
DOCEL, ANNAROSE H.
SASABO, HYACINTH M.
WHAT IS
COACHING?
Objectives :
• Define what coaching is
• Define what a coaching session is
• Outline and describe the key steps
in the coaching cycle
• List the benefits of coaching
sessions
COACHING
• a development providing people with tools,
knowledge, and the opportunities they need
to fully develop and be effective.
• a “designed alliance” focused on developing
an individual to become their “best self” and
to contribute their ‘best fit” and talents.
• An ego-less process in which “coach-able
moments” are created to draw out
distinctions and promote shifts in thinking
and behavior.
• A professional discipline and skill set,
which enhances performance, action,
creativity, momentum and transformation.
COACHING SESSION
• It is a process that enables people’s
success, particularly in the BPO industry.
• In communicating positivity and in being
non-judgmental, a coaching session helps
to improve both a team and an individual’s
performance.
WHAT IS THE DIFFERENCE
BETWEEN MANAGING,
TRAINING AND
COACHING?
• Managing is making sure people do what they
know and are expected to do
• Training is teaching people to do what they
don't know how to do yet
• Coaching helps the people identify inherent
skills and capabilities, and enabling them to
use these to the best of their ability
The GROW model is a tried and tested Coaching approach:
Step 1: Establish the Goal
In this step, you need to make sure you define
a goal. A goal should be SMART:
• Specific
• Measurable
• Achievable
• Realistic
• Time-bound
Step 1: Establish the Goal
Guide questions to facilitate the first step in
establishing a goal:
• How will you know that you have achieved the
goal?
• How will you know the problem is solved?
Step 2: Examine Current Reality
Examine Current Reality focuses on
discussing the identified goal.
For instance, your current score on Technical
Knowledge is 78% ; By the end of the month,
you aim to hit the 85% mark.
Step 2: Examine Current Reality
Guide questions to facilitate coaching in
examining the current situation/reality:
• What is happening now?
• What, who, when, how often?
• What is the effect or result of that?
Step 3: Explore the Options
This step, Explore the Options, allows the
leader to let you to think of contingencies if
the first action item will not work.
This will allow you to come up with multiple
action items or a means to meet and even
exceed your goal.
Step 3: Explore the Options
Guide questions to facilitate the 3rd step in
establishing your options:
• What else could you do?
• What if this or that constraint were removed?
• What are the benefits and downsides of each
option?
• What factors will you use to weigh up the
options?
Step 3: Explore the Options
Guide questions to facilitate the 3rd step in
establishing your options:
• What else could you do?
• What if this or that constraint were removed?
• What are the benefits and downsides of each
option?
• What factors will you use to weigh up the
options?
Step 4: Establish the Will
The final step in the GROW model is to
Establish the Will.
Establish the will is about getting your
commitment
The will to achieve the specified goal.
Step 4: Establish the Will
The final step in the GROW model is to
Establish the Will.
Establish the will is about getting your
commitment
The will to achieve the specified goal.
Step 4: Establish the Will
Guide questions to help you establish the will:
• So what will you do now, and when?
• What could stop you moving forward?
• And how will you overcome it?
• Will this address your goal?
• How likely is this option to succeed?
• What else will you do?
Step 4: Establish the Will
Guide questions to help you establish the will:
• So what will you do now, and when?
• What could stop you moving forward?
• And how will you overcome it?
• Will this address your goal?
• How likely is this option to succeed?
• What else will you do?
Benefits: Coaching Session
Based on research and experience, Coaching
sessions are necessary because:
•It enables team members and employees to
perform better especially when coached
positively rather than constantly being evaluated
and rated
•It provides employees with a more positive
outlook, inspiring performance especially from
the more reserved or reluctant
Benefits: Coaching Session
Based on research and experience, Coaching
sessions are necessary because:
•It enables team members and employees to
perform better especially when coached
positively rather than constantly being evaluated
and rated
•It provides employees with a more positive
outlook, inspiring performance especially from
the more reserved or reluctant
Benefits: Coaching Session
•It promotes career self-reliance which
engages employees in continuous career
development
•It promotes creativity, performance, and
action across the organization
Summary
As a future leader in the industry, and a
recipient of this process, you are now armed
with fundamental concepts that will help you
prepare to become a good leader who
values and leverages Coaching and the
opportunities it provides.
