TEACHER’S NOTES
WORKSHEETS, ACTIVITIE S & GA ME S Telephone Role-Plays
Activity Type Introduction
Speaking Activity: role- In this useful telephone role-play activity, students practice taking
plays, communicative and leaving messages, making and changing arrangements,
practice (pair work) and confirming information over the phone by role-playing four
telephone calls.
Focus Procedure
Telephone language
Divide the students into pairs (Student A and B).
Taking and leaving
telephone messages Give each student a set of corresponding A or B cards.
Making and changing Tell the students that they are going to practice telephone
arrangements language by role-playing four phone calls with their partner.
Confirming information Elicit telephone language for taking and leaving messages,
making and changing arrangements, and confirming information
and write it on the board:
Aim
Examples:
To practice taking and
leaving messages, Who's calling, please?
making and changing Could I take a message?
arrangements, and Can I confirm that back to you?
confirming information
over the phone by role- Have the students begin by reading the prompts on the 'Call 1'
playing four telephone cards.
calls.
The students then role-play making and receiving a phone call
according to the prompts on their cards.
Preparation
Make one copy of the When the students have finished the first role-play, have them
cards for each pair of move on to the second phone call.
students and cut as
indicated. This continues until all four calls have been completed.
Afterwards, have the students role-play their phone conversations
Level in front of the class and give feedback.
Intermediate (B1)
Time
25 minutes
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TELEPHONING
WORKSHEETS, ACTIVITIE S & GA ME S Telephone Role-Plays
Student A - Call 1 Student B - Call 1
• Call your boss, Mr Akiyama. •S
tudent A calls the office where you
work and asks to speak to your boss, Mr
• You are going to be late for work today. Akiyama.
• If your boss isn't there, leave a message •E
xplain that Mr Akiyama is in a meeting
explaining why you are going to be late and offer to take a message.
•L
isten and write down Student A's
• Ask Student B to read the message back message.
to you to check the information is correct.
• Confirm that the message is correct.
Student A - Call 2 Student B - Call 2
• You are Tony. Your friend Craig calls you. • You are Craig. Call your friend, Tony.
• You are busy tonight. Suggest meeting •A
sk him if he wants to go for a drink
tomorrow night instead. tonight.
• Arrange a time and place to meet for • If he's busy, arrange another time to meet.
tomorrow.
•C
onfirm the arrangement back to your
friend.
Student A - Call 3 Student B - Call 3
• Call your estate agent, Mrs Dudley. • You are Mrs Dudley, an estate agent.
• You need to change the time of tomorrow's •Y
ou are busy at 3 p.m. tomorrow, but you
house viewing from 2 p.m. to 3 p.m. can meet at 4 p.m.
• If she isn't available at that time, arrange
another time to meet. Also, find out the •G
ive the address of the house viewing: 10
address of the house and write it down. Regent Street, Clifton, Bristol.
• Read back the address to confirm it's • Confirm that the address is correct.
correct.
Student A - Call 4 Student B - Call 4
• Student B calls and asks to speak to your • Call your friend, Jessica.
flatmate, Jessica.
•Y
ou want to meet her at 4 o'clock
• Tell Student B that Jessica isn't there and tomorrow afternoon.
offer to take a message. • I f Jessica isn't there, leave a message for
her to call you back. Your phone number is
• Listen and write down Student B's 1440-141.
message.
•A
sk Student A to read the message back
• Confirm that the message is correct. to you to check the information is correct.
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