• Most employers are attracted by flexible working arrangements and many

employers nowadays provide flex-time system for staff. For employers, the
ability to turn credit hours into flexi-leave means that it is always to an
employees’ advantage to take their accrues time off each month that
would otherwise be lost if not used. Unfortunately, however, the majority
of these systems are expensive, although this sometimes depends on
the number of employees within an organisation and the type of
system purchased. The cost of purchasing flex-time computer system,
however, is likely to be offset by improvement to staff morale.
•
• Q1: Different flex-time system have different implication for organisation
•
•
• Q5: There is a broad of flexi-time system available on market
• Cell centres are chief method of handling customer
service complaints; however, this method is particularly resource-
intensive. Self-help facilities arse an alternative, but many people
oppose their introduction because of the danger of lost sales
opportunities. There is also concern over the fact that self-help
option has to be trialled for several months before their impact
ceases to be an unknown.
•
• Q1: The impact of self-option is unknown for over a month after
they are introduced
•
• Q2: Cell centres are too recourse-intensive to be profitable
•
• Q3: The impact of self-facilities can be accurately judged before
their introduction
• A major concern is that company relocation contributes to personal
distress, social disintegration and poverty by reducing the choice of
working families and decreasing employment opportunities. This is
because most single individual can relocate from one area to
another with relative ease, but those with children are far more
restricted in their ability to relocate due to the need to avoid
disrupting schooling. However, individuals working for
certain organisation may feel that, regardless of such disruption,
they have to make long-term organisational commitments because
of the financial implications of leaving an organisation, i.e. loss of
pension gratuity.

• Q3: Company relocation causes personal distress for most workers?

• It is thought that company leadership, company development and company direction are the
responsibility of all company managers and that combined responsibility is not abandoned in
situations where one individual is elected as company director. The promise of effective leadership,
development and direction is that the talent and knowledge of different people can be pooled
together to produce excellent company performance so that good working relationship are created
between managers. As those who have worked in successful organisation will know, the
consequences in term of individual satisfaction and sense of competence are enhanced
considerably, and the sense of being part of an effective, influential team is indeed a rewarding
one
•

•
• Q3: Combined responsibility for company direction precludes allocation the role of company
director to one person
•
• Q4: when one person is elected as company director, combined responsibility is negated
•
• Recent developments in occupational medicine have made stress-
related back pain a subject of intense interest. A new test has now
ben developed to assess predisposition to stress-related back pain
by measuring general stress levels. Respondent reporting high
stress levels experience more backache and muscular tension than
other people, but after stress counselling the frequency of these
complaints decreases and reported stress levels on the test also
decrease. People with lower stress levels are less likely to have
stress-related back pain, but are also less likely to respond to stress
counselling.
•
• Q1: Stress counselling reduces complaints of muscular tension from
those found to have high levels of stress on the test.
•
•
• Assessment can have a number of objectives. It can be informative,
aiming to enlighten the individual regarding his or her strength and
weaknesses (i.e in a personal development situation) and it can be
used to improve team working and leadership. However,
assessment is mainly used to measure the skills and abilities of job
applicants to screen them for qualities required for success in a
specific role. Lively debate usually accompanies the allocation of
expenditure to the annual recruitment budget. Critics argue that
certain costs associated with such recruitment campaigns could be
scaled down. And those programmes that are unproductive could
be axed
•
•
• Q2: The allocation of budgetary funds to recruitment tends to be
agreed quickly and easily without a high level of discussion
• Cleaner fuel policies in Europe, first introduces in the motor industry and leading
to a reduction in carbon dioxide exhaust emissions, were the result of several
government-funded studies. The studies confirmed thst fuel quality is important,
and environmental groups were rewarded with firm backing from the government.
This provided the support required to drive through fuel quality refinement
programmes in many engineering and manufacturing corporations, culminating in
the creation of the European Fuel Charter. This has been vital in obtaining
investment from fuel companies that had previously resisted the pressure to
develop cleaner fuel.
•
•
• Q2: The creation of the European Fuel Charter was the first step in the process of
engineering and manufacturing fuel quality refinement programme
•

•
• A recent report from an anti-doping agency that monitors sporting events argues
that sport bans should be imposed for drug test evasion as a key step in helping to
fight prohibited substance use and illegal performance enhancement. The agency
states that it is essential to counter illegal performance enhancement to beat illicit
sports- drug suppliers, and that most illegal performance enhancement involves
drug test evasion. Drug offences are currently excluded from sporting bans by
many amateur federations, and less scrupulous federation are unlikely to permit
bans for such offences
•
• Q1: Most drug test evasion involves illegal performance enhancement
•
• Q2: Nearly all amateur sport federation incorporate drug offences in their bans
•
• Q3: Some less scrupulous federation are likely to object to bans for drug offences
• Some cleaning fluid are now being packaged in child restaurant bottles in an
attempt to reduce the large number of young children who have to be treated in
hospital for chemical poisoning. Studies with children of viruses ages have shown
that the new design proves far more difficult to open, especially those under the
age of 6. Unfortunately, elderly people with degenerative diseases and disorders
such as osteoarthritis also have difficulty in opening the bottles. However, it is still
possible to purchase cleaning fluids in the original twisted top containers from
certain stores
•
• Q1: The large number of young children needing treatment for chemical poisoning
has resulted in cleaning fluids being packaged in child resistant bottles
•
• Q2: The new bottles will reduce the number of young children being treated in
hospital for chemical poisoning by at least half
•
• Q3: No cleaning fluid can now packaged in twist-top bottl
• Although the number of companies actively promoting customers feedback has
escalated in recent years, the introduction of customer feedback schemes has led
to a corresponding increase in complaints. However, data has demonstrated that
only one in fifteen unhappy customers bothers to complain to the organisation
concern. This inertia typically reflects the belief that no one is interested in
customers’ concern, regardless of how important their concern are, and to a lesser
extent uncertainty about the unhappy consumers are likely to discuss
their dissastidaction with their individuals. Companies are
now addressing thr issuie of communication channel in order to obtain the views
of a wide range of customers on how best to improve service
•
• Q1: Business is lost when customers share their negative views with others
•
• Q2: nowadays, almost all unhappy customers complain
•
• Q3: Customers tend only to contract organisations about the most serious
complaint
• A vast amount of money is spent each year on training, and the benefit
can be numerous. Training can be educational, aimed at imparting new
information to employees and developing their skills, it can be motivating
in that it can make employers feel more valued and increase their
commitment to the company, and it can also be persuasive by attempting
to promote the competitors. However, training expenditure is the focus of
criticism by some people, who state that training is not targeted at the
right employees at the right time, and therefore it is likely that half of this
expenditure is wasted
•
• Q1: Some people believe that the money spent on training is wasted
•
• Q2: The purpose of training is purely to educate
•
• Q3: Training cannot be educational or motivation