Juvae' Carmichael
87741 Territorial Rd Veneta Oregon 97487
underonehatcustoms@gmail.com
Mobile number: (541) 237-8496
OBJECTIVE
CAREER OBJECTIVE: I am a Talented IT Professional with 17 years of Diverse Experience. seeking a position in
“any” industry with a company that can appreciate a candidate with a “can-do” attitude and has a strong desire
and interest in a Multi-Tasked and Talented Professional who is Solution-Oriented, Challenge-Driven, Team-
Spirited, and able to work alone as well as with a team, with the ability to learn new tasks at an accelerated pace.
I am in search of an organization where I can utilize my experience helping evolve a young company or maintain
a mature organization. With ever-changing technologies and a constant fluctuating market where success
depends on skill, discernment, and leadership, I am sure to be an asset to any organization.
HAVE KNOWLEDGE OF DATA ENTRY
TRAINED IN MAC OSX ITUNES SOFTWARE
HARDWARE WITH HAND ON EXPERIENCE WITH
APPLE IPHONE AND MAC
TRAIN IN CELLULAR TECHNOLOGY AND CUSTOMER SERVICE
TIER ONE APPLE IPHONE
TRAINED IN APPLE IPHONE AND OS 10.3,10.4,10.5
SKILLS
• Ability to work in and contribute to a highly collaborative environment
• Appropriate written communication skills with quality deliverables
• Resolute and able to work without close supervision
• Highly polished/professional
• General network knowledge and ability to troubleshoot connectivity of TCP/IP networking
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Knowledge on active directory, domain controllers etc
• Familiar with basic network concepts (i.e., TCP/IP, Windows Networking, Ethernet). Analyzing data and
drawing appropriate conclusion, and recommending changes
• Ability and willingness to work any shift in a 24x7x365, call center environment, and extended hours or
modified schedule to support planned activities or emergency situations
• Able to work assigned hours in a 24x7 fast paced environment
Certifications:
CompTIA A+ certified
Loxone certification for at home automation silver partner
Game knowledge: Atari 2600 Nintendo Sega Genesis Sega Saturn PS X-Box PS one
PS 2 PS3 Xbox 360. Software and Hardware PC gaming and building
EDUCATION:
• My Computer Career Collage still studying there getting additional certifications
• Asher collage PC specialist gpa 3.31
• WEST MEMPHIS COMMUNITY COLLEGE. TRACTOR TRAILER DRIVING West Memphis, AR February 2002 OBTAINED TRUCKING CDL
• PERSON COUNTY H.S., May 1997
EMPLOYMENT
Adecco staffing Still the active there
• Doing temporary work data entry
• Word processing and working on people claims for the unemployment office
Peak Internet
12/20 through 3/21
Job duties consist of
• Answering phones directing people right departments
• Appointment setting
• Troubleshooting issues and resolving customers.
• Resolving customers issues amplified performing excellent customer service to our clients
• Diagnosing issues with peoples Internet.
• Documents had issues with people Internet issues and making tickets
• Some troubleshooting on people’s computers and hardware
Source point
09/19 through 09/20
customer service in the mortgage field industry
Job duties consist of
• Answering phones directing people right departments
• Appointment setting
• Troubleshooting issues and resolving customers.
• Resolving customers issues amplified performing excellent customer service to our clients
Under One Hat Customs Owner Loxone one Sliver 4/2008 still there
Find and remove viruses and spyware from your computer. Troubleshooting software errors Setup email accounts,
printers, and other peripherals for you. Can do most repairs from accessing your computer from internet. Specializing in
smart home automation and customized homes
- Smart home automation
- Game Console Repairs
- Custom Joysticks
- Custom Joystick Artwork Layouts
- Artwork Layouts
- PC Repairs
- PC Builds
- Tech Support
-
Convergys 11/2014 to 5/2015
Tier 1 tech support in bill for xbox and tech support for Microsoft Surface
Provided end-to-end troubleshooting and issue resolution for internal and front-end users on Windows
and Mac operating systems
Performed all aspects of desktop support, including network installation, configuration and
connectivity troubleshooting
Averaged 15-20 technical support calls a day in demanding environment
Increased overall issue resolution rate 20%
ACS Tier one Tech support 4/2008 -1/2009
Tier one for Boost Mobile and customer service. Quickly promoted to apple
iPhone Tier one Tech support Performing preventative maintenance, including checking and
cleaning of workstations, printers, and peripherals
Provide Tier I contact and incident resolution to customers with hardware, software, and application
problems
Working knowledge of windows server and network technologies
Providing technical guidance and support of subordinate positions
Provide polite and friendly customer service
Participate in organizations change management process
Assisting users in IT problem recognition, research, isolation and resolution
Idle Air 4/2006 – 7/2006
Cold sales and training new salespeople
Covenant Transport 7/2005 – 7/2006
Over the road driving
Adecco & People Inc 11/ 2003 – 11/2004
Doing contact position work on light any heavy industrial, forklift driver, and shipping / receiving
Long distance driver 1/2003 – 1/2004
Contact Positions for CR. England, Prime, and Swift
Petro Travel Center 5/2001 to 8/ 2001
Cashier and maintenance
J.R. TOBACCO 3/2001 – 5/2001
Seasonal Sales position
