B Praveen Kumar
With more than 4 years of experience in enhancing and maximize
customer satisfaction by strategically managing calls and
implementing process improvements. Offering top-notch abilities
in program management, interpersonal communication, and
administrative oversight. Successful at training and mentoring
employees to promote culture of collaboration and continuous
improvement.
Skills: WORK HISTORY:
Examity India On-Line Proctoring Sept 2021 to Present
Support Analyst
• Customer service • Strong multitasking, time management as working on the
• Organization tools like Sales force and Ring central simultaneously.
• Project organization • Handling the work pressure in ways three i.e., Chats, calls,
• Communications Emails.
• Team management • Interacting with the worldwide top universities to resolve
• Operational improvement the technical issue while creating the profiles with Examity.
• Microsoft applications proficiency • Providing solutions to the query raised at real time basis.
• Provide efficient customer service to the students, clients by
• MS office
using the business provided customer support
• Business operations
• The services include chat and email support. The responses
• Supervision should be under the business agreed
Education: Vsoft Technologies, Hyderabad Jan 2019 to May 2021
Customer Service Associate
• Graduation: PGRRCDE, Osmania
University (2017) • Interacting with customers and understanding their
• Inter: New Era Junior College queries.
• School: JBMS • Providing solutions to the query raised at quick TAT.
• Coordinating with the processing department for
Personal Details: updates on a client’s product status.
• Age: 25 Years • Troubleshooting, diagnosing, and identifying solutions
• DOB: 31/05/1996 to resolve system issues.
• Marital Status: Single
• Nationality: Indian Intelenet Global Services, Hyderabad Feb 2018 to Jan 2019
• Hobbies : Outdoor sports, Cooking, Customer Service Associate
Photography • Converting lead stage to sale stage.
• Languages: English, Hindi, Telugu.
• Meeting day to day as well as monthly targets on time.
• Meet personal targets and work towards meeting team
targets.
• Strong multitasking, time management, and target
achieving skills.
