Activity Billing Devices Settings
Devices / Trade in device
George’s early upgrade
Account # 1009675517
We need to receive your old phone by May 23.
Order completed
Device shipped
Device under review
Device accepted
UPGRADED DEVICE DETAILS
Apple iPhone 13 mini, 128GB
IMEI # 35-237763-395516-2
Powers On? Yes
Free of damage? Yes
WHAT'S NEXT
Prep to send in your old Apple
iPhone 13 mini
Now that you upgraded to a new device, it’s time to
prepare to send in your old iPhone 13 mini. Make sure
you disable any security features and delete all personal
information before you send it in.
Remove your lock screen passcode,
pattern, or PIN
How do I unlock my phone?
Disable “Find My” on your iPhone
How do I disable it?
Clear your iPhone of personal data
How do I remove my personal data?
Mail us your Apple iPhone 13 mini
Now that your upgrade is prepped, it’s time to send it in.
Print your return label, package everything securely,
then drop it off at USPS.
Print your return label
Print Return Label
Print a mailing label for your old phone. If you
don’t have a printer, package your item
securely, bring it to USPS, and show the return
code from the Xfinity Mobile app.
Package your items securely
1. Include everything from your original
package — the box, device, SIM card, and all
accessories.
2. Affix the mailing label to the address side of
the parcel. Make sure there are no other
mailing labels on the box.
Drop off your items at USPS
1. Find USPS drop-off locations near you.
2. Remember, we need to receive your old
device in good working condition by May 23,
2024, or you may be charged the full remaining
balance on your device.
Xfinity Assistant
Get 24/7 help with any questions you have.
Ask Xfinity
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