To: Ethiotelecom
Postion: Contact Center Advisor
I am writing to express my interest in the Contact Center Advisor position at Ethiotelecom, as
advertised. With my strong background in customer service, excellent communication skills, and
a genuine passion for providing top-notch support, I am confident in my ability to contribute
effectively to your team.
Key skills that I bring to this role include:
Effective Communication: I excel at conveying information clearly and empathetically,
ensuring that customers feel heard and valued.
Problem-Solving Abilities: I am adept at analyzing customer issues, providing timely solutions,
and escalating matters when necessary to ensure a resolution.
Technical Proficiency: I am familiar with using CRM systems and other contact center
software, which allows me to efficiently track and manage customer interactions.
What excites me most about the opportunity at Ethiotelecom is your commitment to delivering
exceptional customer service and your reputation as a leader in the telecommunications industry.
I am eager to bring my skills and enthusiasm to your team and contribute to maintaining the high
standards of service that your customers expect.
I have attached my resume for your review and would welcome the opportunity to discuss how
my background, skills, and certifications align with the needs of your contact center. Thank you
for considering my application. I look forward to the possibility of contributing to the success of
Ethiotelecom.
Sincerely,
Mahider Abebayehu
Curriculum vitae /CV/
I. Personal information
Name: Mahider Abebayehu Tadesse
Mother name: Kelem Mulatu
Sex:- Female
Age: 27
Place of birth: Debresina
Date of birth: May 31/ 1997 G.C
Marital status: Single
Health condition: Normal
Nationality: Ethiopian
Address: Amhara, North Shewa
Tel: 0924574088/ 0967033480
E-mail: abebayehumahider@gmail.com
Date of Graduation: June 28, 2021 G.C
II. Personal skill
Language Speaking Writing Listening Reading
Amharic Excellent Excellent Excellent Excellent
English V.good Excellent Excellent Excellent
III. Educational background
Elementary: Debresina Abye Primary School (1997-2004E.C)
High School: Debresina Secondary School (2005-2008 E.C)
Preparatory: Debresina Preparatory School (2008-2009 E.C)
Higher Education : October, 2010 E.C - June,2013 E.C in Debre Berhan
University,
IV. Technical skill and competences
Category
Team work:-I am sociable, I have no problem to communicate
Social skill and
with anybody in position where communication is important and
competences
situations where team work essentials, i.e. I believe in group
working.
Intercultural skills: - I have experience working with students
from different regional ethnic group in the country.
Micro soft Word, Excel, Power point, Publisher and accessing
Software skill and
internet.
competences
VI. Hobby
Help other related to my knowledge and capacity
Reading Bible, magazine, newspaper and watching TV
Visiting historical places and visiting many web sites.
References
1. Debre Berhan University, College of Accounting and finance head
Yoseph Tadesse
Name: Mahider Abebayehu Tadesse
