Baum Et Al - 2018 - Communication
Baum Et Al - 2018 - Communication
To cite this article: Katherine T. Baum, Christian von Thomsen, Megan Elam, Christel Murphy,
Melissa Gerstle, Cynthia A. Austin & Dean W. Beebe (2018) Communication is key: the utility of
a revised neuropsychological report format, The Clinical Neuropsychologist, 32:3, 345-367, DOI:
10.1080/13854046.2017.1413208
Neuropsychological evaluations are an important part of clinical care for individuals with
diseases and medical treatments that affect the brain. Arguably the most valuable aspect
of such evaluations is the communication of a case formulation and pragmatic recommen-
dations, rather than test scores and specific cognitive data (Postal & Armstrong, 2013; Postal
et al., 2017). In pediatrics, the written report has been rated by parents as the most useful
part of their child’s evaluation (Farmer & Brazeal, 1998). The report often becomes part of
the patient’s permanent medical record and serves as the primary means of communication
between the neuropsychologist and other care providers. The written report can augment
verbal interactions with the patient and his/her family. In some cases (e.g. when the patient
or family is unable or unwilling to meet for feedback), the report serves as the primary source
for information and treatment recommendations.
Method
The initiative was undertaken purely for clinical reasons; thus, post hoc approval was obtained
by the Institutional Review Board at Cincinnati Children’s Hospital Medical Center prior to
evaluation of the reports.
country and internationally. The service focuses on children and adolescents with diagnosed
neurological conditions and/or other medical conditions in which either the primary medical
issue or its treatment carries neuropsychological risk. Developmental disabilities and psy-
chological concerns are common in such populations, and children with these concerns are
seen if they also have a plausibly contributing medical/neurological diagnosis. Those without
a medical/neurological diagnosis but with suspected Attention-Deficit Hyperactivity Disorder
or other psychiatric conditions or those with primary concerns for profound intellectual
disabilities or moderate to severe autism spectrum disorder are generally seen through other
specialty hospital services.
    The overall clinical initiative involved both inpatient and outpatient services and applied
to all reports regardless of the child or family’s spoken language. However, to promote a
focused study, the current paper examines reports from ‘traditional’ outpatient neuropsy-
chological assessment with English-speaking patients/families, which comprised the large
majority of referrals fielded by the service over the study period. Evaluations were generally
conducted over 2–3 sessions; in most cases, the child attended only 1 session (testing and
child interview) while parents attended all sessions including an initial interview and
post-testing feedback session. As described below, the timing of subsequent report com-
pletion varied but usually followed the final parent session. Only one primary report was
generated per evaluation, except in rare cases in which clinical necessity warranted separate
versions of reports. This report was then provided to the family/guardians and, with consent,
to relevant care team members (e.g. referring physician, primary care physician, therapist,
school intervention coordinator who acts as a liaison between the hospital and school).
Given our setting, school psychologists and teachers were considered an important read-
ership, though how the report was given to the school varied (e.g. routed through the family,
mailed directly, via a school intervention coordinator).
    Core principles, concerns, and targets for the clinical initiative are outlined in Table 1.
These were based upon converging input from published guidance available at the planning
phase of the initiative (2012) and qualitative expert input. Specifically, we culled information
from: (1) the small professional literature at the time on neuropsychological report writing
(Axelrod, 2000; Donders, 1999, 2001); (2) written guidance on how to design patient-friendly
written materials to improve health literacy (e.g. Kaphingst et al., 2012; National Institutes
of Health, n.d.; Weiss, 2007); (3) the broader professional literature on how to write in ‘plain
English’ or ‘plain language’ (e.g. Center for Disease Control, 2009; Cutts, 2010; Stephens, 2010);
(4) a 1-hour group problem-solving session led by several hospital-based school intervention
coordinators; and (5) 30–45-minute semi-structured interviews with key stakeholders, includ-
ing referral sources (e.g. physicians, nurse practitioners), school intervention coordinators,
and a psychologist outside of the neuropsychology service whose child had been assessed.
The semi-structured interviews were founded on three pairs of reports of children with
varying conditions, each pair comprised of a ‘long’ version (the de-identified version of a
typical report) and a version of the same report that had been shortened and/or reformatted
using differing strategies (e.g. editing or omitting sections, different heading/labeling con-
ventions, omitting or differing embedded tables). Given the context within the clinical ini-
tiative, data were gathered in a narrative fashion rather than a highly structured format;
however, there was strong agreement across sources on the information contained in
Table 1. A disguised version of a ‘new format’ report is also provided in Appendix B to offer
the reader a concrete example.
Table 1. Revised format rationale, stakeholder sample quotes, and targets/goals.
Domain                                           Concern                                       Stakeholder quote                                        New format target
Literacy/Reading Level   Writing style too difficult for many readers        ‘I understand it because I’ve worked with you, but I’d   • Reduce or eliminate jargon
                                                                                have to explain it to my ex-husband if it was about   • Use short, declarative sentences
                                                                                our child’                                            • Use active (not passive) verbs
                                                                                                                                      • Speak directly to the reader
                                                                                                                                      • Choose common and brief expressions over
                                                                                                                                         low-frequency or long words
Paragraph structure      The most important information can be lost due to   ‘If a paragraph is longer than 2 inches, I skip it or    • Focus on main points, omitting less important
                           fatigue                                              skim it’                                                 detail
                                                                                                                                      • Summarize common information within categories
                                                                                                                                         (e.g. all scores are ‘normal’ in single domain of
                                                                                                                                         functioning)
                                                                                                                                      • Use brief bullet points to focus both you and the
                                                                                                                                         reader on key takeaway points.
                                                                                                                                      • In recommendations, lead with the requested
                                                                                                                                         action. If you need to elaborate, do so afterwards
Layout/labeling          Too difficult for readers to find key information   ‘While I’d love to have stuff for me come first, this    • Leverage the structure offered through intentional
                                                                               goes to different readers, so I’d be happy if you         use of headings + sub-headings, using only a
                                                                               made it clear where things are’                           limited number of levels. For example, put major
                                                                             ‘People need help finding the good stuff’                   headings in bold caps, followed by minor labels in
                                                                                                                                         bold (e.g. ‘RELEVANT HISTORY’ followed by
                                                                                                                                         ‘Medical’, ‘Educational’ etc.)
                                                                                                                                      • Limit use of bold, underline, or italics to critical
                                                                                                                                         points. If you are tempted to use it more, consider
                                                                                                                                         if you’ve written too much
                                                                                                                                      • Use a clear and consistent format and labels across
                                                                                                                                         clinicians
                                                                                                                                      • Use audience-specific labels for recommendations
                                                                                                                                         (e.g. ‘For Health Care’, ‘For Schools’, ‘For Family’)
                                                                                                                                                                                  (Continued)
                                                                                                                                                                                                 THE CLINICAL NEUROPSYCHOLOGIST 
                                                                                                                                                                                                 349
Table 1. (Continued).
                                                                                                                                                                                                 350
Document organization   Most important parts can get ‘buried’ by less       ‘I’ve seen reports with page after page of numbers I       • Make sections proportional to their importance
                         important parts                                       don’t care about, and then there are hardly any of      • Summary/Impressions and Recommendations are
                                                                               what I want: answers and recommendations’                  most valued by readers; the space allotted to them
                                                                                                                                          should reflect such
                                                                                                                                       • Consider shifting test scores to small print in an
                                                                                                                                          appendix, as very few readers can interpret these
                                                                                                                                          data. At our site, we uniformly adopted score
                                                                                                                                          placement in such an appendix
                                                                                                                                       • Aim for ~1 page of relevant history, ¼–½ page
                                                                                                                                          behavioral observations, 1 page of test results,
                                                                                                                                          ½–3/4 page summary/impressions, and 1–2 pages
                                                                                                                                          recommendations
                                                      THE CLINICAL NEUROPSYCHOLOGIST       351
   The new revised format rolled out in several steps. Initially, all attending neuropsycholo-
gists and postdoctoral fellows in the program were involved in didactic sessions that intro-
duced the need to re-examine report formatting. These didactic sessions were followed by
data gathering via readings, a didactic session with school intervention coordinators, and
semi-structured interviews with key stakeholders. Those interviews were all conducted by
the last author, with other neuropsychologists joining when their schedules allowed to max-
imize engagement. During that process, which took place in early 2012, clinicians were also
encouraged to ‘try out’ report writing styles and formats that they thought might improve
communication. In mid-2012, the last author then collated and summarized findings in a
formal presentation to the program and proposed concrete guidelines that were then refined
via group discussion. All clinicians agreed to undertake the change in format immediately,
which was then reinforced through periodic record review and feedback by the final author
as well as several one-hour ‘workshops’ that involved practice with rewording and reformat-
ting old-style (de-identified) reports.
Report sampling
Archival medical record review was used to evaluate the potential impact of this clinical
initiative. Neuropsychological evaluation reports were systematically collected from the two
years before, after, and during the clinical practice change. Two-year spans were chosen over
shorter spans to account for the fact that behavior change is gradual and to maximize our
ability to match the reports from each time span on diagnosis, sex, and age. Such matching
was deemed important to eliminate these variables as potential confounding factors since
referral patterns can shift over time.
    Roughly, 1200–1400 unique assessments/reports were completed by our service during
each of the three time periods of interest: 2010–2011 (‘old format’), 2012–2013 (‘transition
years’), and 2014–2015 (‘new format’). Cases were then screened for the following inclusion
criteria: (1) traditional outpatient neuropsychological evaluation, rather than inpatient or
brief targeted evaluation; (2) final report was available in the electronic medical record; (3)
child was 6–17 years of age at the time of the evaluation; (4) test results were deemed valid
by the assessing clinician (routinely noted in reports); and (5) each child was represented
only once (in the event of re-evaluation, only the first evaluation that met other selection
criteria was included).
    We then undertook stratified random sampling of eligible reports to obtain a sample of
240 reports, 80 within each of the three time periods. There were three sampling strata within
each time period. Each time period included 20 reports from each of 4 (primary) diagnostic
groups: traumatic brain injury, epilepsy, oncology (brain tumor or leukemia), or cerebral
palsy. These diagnostic groups were selected because they are commonly seen by our service
and have diverse clinical presentations and needs. Within the resulting diagnosis-by-time
period groups, stratification was then based on sex and age: within each of the 4 diagnostic
groups for each of the three time periods, the goal was to have equal numbers of elementary
school boys aged 6–11 years, girls in that same age range, adolescent boys aged 12–17 years,
and girls in that same age range. However, for a few of the strata, we lacked one or two
adolescents; in those cases, the oldest elementary school patients were selected. Although
we did not stratify further, via chart review each case was coded on race/ethnicity and
insurance coverage at the time of chart review (private insurance vs. Medicaid).
352      K. T. BAUM ET AL.
Measures
The body of each report, excluding any data tables, was then extracted from the medical
record, converted into a Microsoft Word document, and stripped of Protected Health
Information (e.g. names, dates, medical record numbers) prior to storage and analyses. Two
sets of measures were then extracted: one using objective metrics and the other using
qualitative metrics. Primary objective metrics included report length (as measured by word
count), reading level of report (per the Flesch-Kincaid readability metric as generated by
Microsoft Word), and the percentage of the report’s length dedicated to an integrative sum-
mary and impressions section and specific recommendations (since the diagnostic summary
section and recommendations are the most commonly read sections of reports and arguably
the most valuable to referral sources; Postal et al., 2017). These objective metrics were cal-
culated excluding all data tables or appendices to avoid distorting contrasts between report
formats (e.g. text length) that might result from changes in table contents or placement.
    Secondarily, chart review allowed for objective examination of concurrent changes in
billing and case flow since, at least in theory, shorter reports might reduce billing and report
generation time. Although a number of factors play into both of these outcomes including
changes in institutional expectations and increased use of technological tools to minimize
non-clinical activities, we explored the differences in total hours billed for each evaluation,
and time delay from completion of testing to finalization of report (i.e. report turnaround
time).
    To complement these objective metrics, a subset of reports was evaluated for quality
based upon the expert review of two hospital-employed school intervention coordina-
tors. Those raters, who are third and fourth authors on this paper, both have graduate
level education (master’s or doctoral degrees) with training and education in special
education law as well as extensive experience working with schools, families, and pedi-
atric patients. Each rater evaluated 16 de-identified reports, 8 from the ‘old’ report format,
and 8 from the ‘new’ report format, with 1 report from each of the four diagnostic, age,
and sex groups in each time period. Reports from the ‘transition years’ were omitted from
this quality assessment because the goal was to compare perceptions of reports that
typified the old and new formats. Full reports, including any data tables or appendices,
underwent these quality reviews. Raters were blinded to the time period from which
reports were derived, though the clear shift in format may have made it impossible to
maintain that blinding. Five reports were reviewed by both raters to allow for interrater
reliability analyses.
    Quality ratings were recorded on a questionnaire designed for this study to assess impres-
sions regarding communication of findings and recommendations. Because no comparable
measure has been previously published, we developed a 20-item form (see Appendix A)
that uses a Likert-type rating scale with responses ranging from 1 (strongly disagree) to 5
(strongly agree). Items were designed to assess report elements that educators deemed
most relevant to determining the effectiveness of the neuropsychological report. A com-
posite score based on the full 20-item scale showed strong internal consistency within each
of the two raters (.80 and .94); however, the intraclass correlation coefficient (ICC) was weaker
(.55) due to an outlier. We then extracted a subset of 10 items that focused on quality inde-
pendent of specific targets of the clinical initiative (i.e. report length, format, and readability).
These 10 items included assessment of overall understanding (e.g. ‘I understand the content’)
                                                          THE CLINICAL NEUROPSYCHOLOGIST        353
and utility and applicability for the school intervention audience (e.g. ‘The recommendations
fit with the child’s needs; It would help me to advocate for the patient’s needs’). This 10-item
subscale had an internal consistency of .72 for one rater and .93 for the other; the ICC was
strong (.86).
Statistical approach
Preliminary analyses compared the samples for the three time periods on age, gender, race,
insurance, and primary medical diagnosis using one-way analyses of variance (ANOVA) and
Pearson chi-square tests. One-way ANOVA evaluated change in the objective metrics, using
post hoc Fisher’s least significant difference tests to follow up on significant ANOVAs. Finally,
‘old format’ versus ‘new format’ reports were compared on the full 20-item and abbreviated
10-item report quality metrics using independent-samples t-tests.
Results
As shown in Table 2, there were no differences in demographic variables (i.e. sex, age, race,
ethnicity, and percent with public insurance) between the three time periods.
Objective metrics
Consistent with the goal of the clinical initiative, primary objective metrics differed across
the three time periods. Specifically, differences were seen in the total word count of reports
(F(2, 237) = 61.01, p < .001), readability of reports (F(2, 237) = 79.01, p < .001), and the per-
centage of the report dedicated to the impressions and recommendations sections (F(2,
237) = 7.02, p < .001). Compared to the ‘old’ report format (2010–2011), both the ‘transition’
years format (2012–2013) and the ‘new’ report format (2014–2015) had fewer total words
and a lower reading level (p < .001; see Figures 1 and 2). Length changed quickly, while
readability improved in a stepwise fashion across the three time periods. The percentage of
report dedicated to impressions and recommendations increased between the first time
period (2010–2011) and the third time period (2014–2015) and between the second and
third time periods (see Figure 3). The first two time periods did not significantly differ (p = .10).
To ensure that results could not be explained by staffing changes over time, we also explored
whether these effects were evident for the three providers who generated reports across all
three time periods; findings mirrored those for the complete data-set.
   Although not direct targets of the initiative, secondary analyses also indicated that fewer
hours were billed over time for the testing portion of the evaluation (F(2, 237) = 4.27, p < .05)
and for the total evaluation including interviews and feedback (F(2, 237) = 12.34, p < .001).
Figure 4 depicts these data. As shown in Figure 5, the time from test date to report (i.e. report
turnaround) also significantly decreased across the three time periods (F(2, 237) = 4.10, p = .05).
Quality metrics
Given the 5-point Likert scale, possible scores were 20–100 for the 20-item report quality
measure and 10–50 for the 10-item subscale. There was a clear preference for the ‘new’ report
format (M = 83.50, SD = 9.74) over the ‘old’ format (M = 71.81, SD = 6.25) based on the overall
20-item score on the measure (t(30) = −4.04, p < .001) and using the 10-item subscale that
omitted areas directly targeted by the clinical initiative (‘old format’ M = 36.06, SD = 3.49;
‘new format’ M = 41.44, SD = 4.90; t(30) = −3.57, p < .01).
Discussion
This archival study was the first to systematically document the feasibility of generating
outpatient reports in a hospital-based, multi-clinician pediatric neuropsychological practice
that are shorter, more readable, and more heavily focused on the components of the report
most valuable to readers: the impressions and recommendation sections (Donders, 1999;
Farmer & Brazeal, 1998; Postal & Armstrong, 2013; Postal et al., 2017). This change was done
without sacrificing quality; indeed, the reformatted report was preferred by an important
audience, school intervention coordinators.
   There is little debate that patients and most readers of neuropsychological reports would
be best served by minimizing complex medical terminology and jargon while maximizing
readability (Baron, 2004; Baron et al., 1995; Donders, 1999, 2016). Poor readability is a per-
vasive issue in health care given the wide gap between the literacy levels of most adults
and the written health information they are routinely provided (Zorn et al., 2004). In several
federal reports, including the National Adult Literacy Survey, it was noted that nearly half
of all American adults have limited ability to read, understand, and use information from
text, charts, and tables (Kirsch, Jungeblut, Jenkins, & Kolstad, 1993), scoring at ‘basic’ or
‘below basic’ levels of literacy. Further, the stress and anxiety associated with managing
one’s own or a family member’s health care needs can make deciphering text-heavy doc-
uments even more daunting. Yet, data show that our ‘old report’ format was consistently
written at a college level, far exceeding many audiences – a phenomenon that seems to
be persistent in the field of neuropsychology. Results from this initiative suggest that pedi-
atric neuropsychologists can certainly write more readable reports without compromising
quality of information, offering a powerful case for other sites to consider similar
initiatives.
    Time is another constraint on the readership of neuropsychological reports (Dugdale,
Epstein, & Pantilat, 1999), and both a report’s length and the format or structure can impede
a reader’s ability to access relevant information. Physicians – the primary referral source for
neuropsychology (Kanauss et al., 2005) – often have limited time to dedicate to reviewing
evaluation results. Time constraints pose barriers in educational and home settings as well.
Classroom teachers and other school professionals increasingly feel the pressure and
demands of standardized testing, teacher performance evaluations, and the burden of indi-
vidualizing educational programming. These educational pressures translate into reduced
availability for reading lengthy reports for single learners. Other readers, such as parents
and the patients themselves, operate in a busy, fast-paced world where efficient consumption
of information has become the norm. When information is dense, jargon-filled, or lengthy,
readers’ attention lapses (Liu, 2005; Postal et al., 2017). While some populations may require
reports with different emphases (e.g. greater emphasis on history and symptom presentation
for an autism spectrum disorder), it is worthwhile for clinicians to reflect on their practices
and whether or not they best serve the patient, family, and professionals working with them.
Certainly, in a medically oriented setting, current findings clearly point to the feasibility of
writing shorter reports that use structured formatting to emphasize portions of the report
that are most important: the summary/impressions and recommendations (Postal et al.,
2017).
    Although the main focus of this clinical initiative was to improve the length, readability,
and structure of reports, decreased billing and faster report turnaround were also achieved
over the time frame of the study. Billing changes were primarily driven by fewer hours
                                                         THE CLINICAL NEUROPSYCHOLOGIST       357
charged for the testing portion of the evaluation, which included time spent on the clinical
integration of information. It is important to acknowledge that both clinical billing time
and report turnaround time are affected by many factors. However, our experience has
been that, after an initial adjustment period in which efficiency is temporarily disrupted,
clinicians can be taught to write shorter, more concise reports, and spend less time doing
so. Development of briefer reports translates into improved cost-effectiveness (due to
decreased billing) and improved clinical effectiveness (quicker reports lead to quicker
interventions) – both key targets in a changing health care system. In managed health
care environments that follow capitation models, these efficiencies can also result in less
unbillable clinician effort (c.f. Sweet et al., 2003) and quicker patient access to care. From
a clinician’s perspective, quicker turnaround improved ability to integrate data from mul-
tiple appointments into a single document. However, we share Donders (1999) caution
that efficiency should not be sought at the cost of individualization. For example, while
the use of templates or boilerplate report sections may aid in reducing clinician time spent
on reports, these can inadvertently lengthen reports by forcing in information that is irrel-
evant for a given case and yield nonspecific conceptualizations and recommendations
that are of limited utility for individual children, families, schools, and health care
providers.
   It is perhaps even more important to demonstrate that changing report length and read-
ability results in clinical care that is as good as or better than the prior practice. Fortunately,
one key audience indicated a clear preference for the revised report format. As with other
major pediatric medical centers, school intervention coordinators in our institution are
uniquely responsible for guiding families and schools around educational intervention plan-
ning, a sizeable proportion of which is guided by neuropsychological evaluation reports.
Our study showed these liaisons can more easily understand and readily identify appropriate
content of reports when the reports are shorter, written in a more reader-friendly language,
and are structured to maximize communication of the clinician’s impressions and recom-
mendations to specific audiences. Armed with this information, the liaisons may be more
effectively able to advocate for a child’s needs and feel confident the school staff and parents
know what next steps to take. Although not systematically evaluated, we have received
similar feedback from referral sources, school staff, and parents who experienced reports
written in different formats at different time points.
    Importantly, the described report format may not work for all clinicians or settings and
was designed in our program with our outpatient medical population in mind. Stylistic dif-
ferences have evolved in the field, in part, due to varying demands. The purpose or intended
audience of the evaluation and report may warrant greater emphasis on some elements of
a report and diminished emphasis on others. Our initiative and subsequent study is not
intended to be prescriptive, but rather to shed light on the important topic of intentional
and flexible communication in neuropsychological reports, and to encourage each clinician
and group to re-examine their report-writing format and process. Clinicians can and should
take a step back to analyze the needs of their populations and specific audiences and, in
cooperation with them, develop more focused and more readable reports, minimizing jargon
and wordiness. In our case, we had the luxury of invested referral sources and school inter-
vention coordinators to assist. In other settings, other stakeholders may be more important
and/or available (e.g. educational lawyers).
    The sample of reports used for assessing quality was relatively small due to pragmatic
constraints. To minimize deleterious effects of this limitation, the cases studied were drawn
at random from each stratum within the ‘old’ and ‘new’ formats, increasing confidence that
findings are generalizable. Further, while the small sample might bias findings toward the
null due to diminished statistical power, effect sizes were nonetheless large enough to reach
statistical significance. The quality ratings were also based upon a scale developed for this
study, as no similar measure previously existed in the literature. Of note, the school inter-
vention coordinators who rated individual reports were also involved in initially developing
the rating scale, which may have introduced bias. However, as school intervention coordi-
nators and consumers of our reports, these raters seemed best suited to characterize the
value components of pediatric neuropsychological reports. Psychometric analyses were
promising, and it was reassuring that findings remained robust when eliminating items that
were overtly linked to the targets of our clinical initiative. However, it will be important to
further assess the psychometrics of the report quality scale and to replicate these findings
in larger samples. Additionally, future studies should include the changes in clinician time
needed to generate reports; we hypothesize that there will be an initial learning curve that
may result in more time needed to implement the new format, but that this will level off and
give way to greater efficiency after a short adjustment period. This remains to be studied in
more detail, however.
    Finally, these rating data show the shorter, more readable, and more focused reports are
more understandable and usable to school intervention coordinators. This is an important
audience, as they are responsible for integrating neuropsychological reports with informa-
tion from school meetings and parents’ reports, and advocating for interventions in the
school system. Future work should evaluate the report preferences of other audiences, such
as patients, school personnel, and referring clinicians. Parents are also an important stake-
holder group that should be more heavily considered in future work. We were concerned
about family burden and inadvertent breaches of confidentiality (e.g. social networks can
develop around families dealing with medical conditions, so even a de-identified report
might include enough contextual information as to ‘out’ a child), though there may be ways
of balancing such concerns with the need to gain this input (e.g. focus groups with fictional
or heavily disguised exemplar reports).
                                                              THE CLINICAL NEUROPSYCHOLOGIST           359
Conclusions
There likely is not a single report style, length, or format that will be well-suited to the needs
of all readers or to all settings. However, in a medical outpatient pediatric neuropsychology
program, it is feasible to write reports that are more focused, written in a way that minimizes
jargon and complex terminology, and are not overly wordy or long. Preliminary evidence
further suggests that doing so optimizes the utility of the report for the reader and, we
believe, benefits the child. While our revised report format was optimized to a specific (med-
ical) setting, we assert that clinicians in other settings can and should re-examine their
reports. If our experience holds true, in doing so one can simultaneously maximize quality
of care while reducing clinician burden.
Disclosure statement
No potential conflict of interest was reported by the authors.
ORCID
Katherine T. Baum     http://orcid.org/0000-0003-4754-5852
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                                                                     THE CLINICAL NEUROPSYCHOLOGIST          361
John Doe is a 16-year, XX-month-old right-handed male with a reported history of multiple concus-
sions. He was previously seen through our service in Month 20XX. He was referred by Thomas Smith,
MD, for re-evaluation of his neurocognitive functioning to update his intervention plan. This report
is based on a review of available medical records and information gathered on the following dates:
XX/XX, XX/XX, and XX/XX/20XX. Intervention planning was discussed with John and his mother on
the last of these dates.
362      K. T. BAUM ET AL.
RELEVANT HISTORY
Developmental/Medical: John was born full-term following an uncomplicated pregnancy, labor, and
delivery. He was a healthy child until Month 20XX when he sustained his first concussion. He had addi-
tional concussions in Month 20XX and Month 20XX. All three were sports-related and involved brief
alterations in consciousness, followed by headache and concentration problems that resolved within a
week. In Month 20XX he sustained his latest concussion after hitting his head on a table. He did not lose
consciousness, but he experienced increased headaches/migraines and nausea/vomiting. He missed
the entire second quarter of school but was eventually able to return for half-days. He continued to
struggle to attend school and missed at least 1 day weekly due to migraine.
His medical history also includes attention problems, which were longstanding but first treated after
his 20XX concussion. He now takes Concerta. However, his mother reported ongoing difficulties with
focus/concentration and forgetfulness. She said he struggles to remember tasks he needs to do and
forgets to complete and turn in homework. She also reported that it has been difficult to get John to
take his medications if she is not there to remind him. He has told her that he would like to stop taking
all medication. Previous medication includes Ritalin (stopped because of low appetite). There are no cur-
rent concerns with hearing, vision, sleep, appetite or growth. He also denies current headaches or pain.
Academics: John recently completed 11th grade at Local High School. He earned C’s, D’s, and F’s in
his classes. He is now taking English (online course) in summer school. His mother reported that he is
frustrated with his grades, as he has been an A/B student in the past. She said that he has trouble with
daily work as well as quizzes/tests. His teachers have reported poor participation in class.
Behavioral/Emotional/Social: John’s mother reported that he has struggled with depression over the
years. He was especially upset at no longer being allowed to play sports after his previous concussions.
She noted that his mood has been better and he has not been as withdrawn since increasing his dose
of Effexor XR. She denied concerns about him harming himself or others. She expressed concern about
his coping skills. She also said that he has always tended to want things a certain way, in a certain order.
However, this has not caused problems in daily life. She denied any other anxiety.
John has many friends. He enjoys pick-up basketball and watching basketball games. His mother
reported that he recently got his driver’s license and is looking for a job.
Family: John lives with his parents, grandmother, and older brother and sister in City, State. Both par-
ents graduated high school. Recent stressors include a family member’s illness. Family mental health
history includes depression.
Prior Testing: John had a previous neuropsychological evaluation (Month 20XX), shortly following
his 20XX concussion. Results at that time indicated age-appropriate intelligence, but weaknesses in
attention, executive skills, memory, fine motor speed, and word-finding. Of note, on the day of that
prior testing he had not taken stimulant medication and reported continuous headache.
Testing: John had taken his prescribed medications the day of testing. He transitioned appropriately
to begin testing. He was quiet and reserved but pleasant. He seemed tired and had somewhat reserved
affect. He denied headache but reported a mildly upset stomach. He spoke little outside of responding
to test items, but his speech was typical for his age. His language expression and comprehension were
age-appropriate. He was cooperative with testing and seemed motivated to do well. He put forth good
effort (as supported by formal effort measures). He had good attention to tasks and persisted even on
challenging items. For paper-and-pencil tests, he used his right hand with good pencil control. Test
results are believed to be a valid reflection of his functioning.
                                                             THE CLINICAL NEUROPSYCHOLOGIST           363
Child Interview: John described a great deal of forgetfulness. He said that he forgets a lot of aca-
demic material, no matter how much he studies. He also reported forgetting tasks he needs to do,
conversations, and recent events. He denied difficulties remembering past experiences (e.g. vacations),
people’s names, or faces. He noted that memory cues help sometimes. He reported not noticing much
difference on medication but that he does focus better. He said he is a little slow to process information.
He described poor time management skills.
John said that he has to re-take several classes from last year because of missing all of 2nd quarter. He
described English as his weakest subject and math as his strongest. He said that he forgets what he has
read so he struggles with reading comprehension. He took the ACT in Month 20XX, and reading was
his hardest section. He plans to re-take the ACT at the beginning of the school year. He said he plans
to take community college classes before applying to Local College. He expressed interest in design.
TEST RESULTS (see also appended test data page for test list and select test scores)
Intelligence: Overall intellectual skills were average. Most index scores were average to high average,
with a slight strength in visual reasoning. Processing speed was slightly weaker but broadly normal
(low-average).
Academic Skills: John’s academic skills were at or above age-expected levels. Math calculation skills
and reading comprehension were average. Single-word reading and spelling skills were high-average.
Visual Perception/Construction: Scores were again average to high average here, without a clear
pattern of strengths or weaknesses.
Of note, attention and executive functioning deficits may not show up on tests or in a structured testing
office and yet be evident in real-world settings. This seems to be the case for John, as parent ratings
indicated significant attention problems, even with medication. Both parent ratings and John’s own
ratings of his executive skills indicated difficulties with working memory and planning/organization.
Parent ratings also indicated mild concerns for self-monitoring.
Memory: Learning and recall of rote verbal information (word list) was average overall, and John
showed a nice learning curve. Recall of the list after a brief delay was high average, while recall after a
longer delay was superior. Recall of more complex verbal information (short stories) was average for
both immediate and delayed recall. Yes-no and multiple-choice questions did not substantively alter
his performance. Recall of complex visual material (abstract design) was average for immediate and
delayed recall. Recognition of design parts was average.
Fine Motor: Fine motor speed and dexterity were average for both John’s dominant right hand and
his left hand. Pencil control was average.
John is a 16-year-old right-handed male with a history of multiple concussions. He also has a history
of ADHD (treated with Concerta) and mood difficulties.
Key findings:
      • Average to above average cognitive skills (consistent with 20XX test results).
      • Continued relative weakness in processing speed, but this was mild and inconsistent.
      • Ongoing difficulties with attention and executive skills in real-world settings.
John has numerous cognitive and academic strengths and did as well as (or better than) most people
his age on testing. Aside from longstanding attention and executive problems in daily life, he does
not display clear impairments in his thinking. He reports resolution of headaches and, in general,
appears to be recovering well from his latest concussion. He continues to show a relative weakness in
processing speed, which is an area known to be vulnerable to the effect of concussion. However, it is
unclear whether this mild relative weakness was present prior to his concussions. Importantly, if John
sustains another concussion, he could experience an even slower recovery and a longer period of difficulties.
Although John has well-developed cognitive skills, he is struggling to use these in real-world settings.
He earned C’s, D’s, and F’s in his classes when he had been an A/B student in the past. He reported
now struggling with reading comprehension, despite age-appropriate skills in this area on testing.
He described significant forgetfulness, often a sign of reduced attention, especially in light of solid
memory skills.
There are probably multiple factors contributing to his current difficulties and underachievement
at school. He and his mother described ongoing attention problems even on medication. They also
reported trouble with executive skills (e.g. planning/organization, time management), which commonly
co-occur with attention problems. It is not clear how well he is using compensatory strategies for these,
and he has been inconsistent in taking medications. Also, his extended absence from school set him
back quite a bit, making it very hard to catch up. Given his general tendency to like things a certain
way, he may have taken his disruption in school and sports especially hard. Finally, John has a history
of mood difficulties and related treatments. It is important for each of these factors to be addressed
to provide John the best opportunities for success.
RECOMMENDATIONS
       1. Consider whether there may be structured physical activities or sports for which he could be
           cleared. These should involve minimal risk of head injury and be enjoyable for John.
       2. Consider psychological therapy to address difficulties with mood and to work with him around
           attention/executive functioning coaching. If John and his parents are interested in treatment,
           they can call the Department’s Intake coordinators directly (xxx-xxx-xxxx) or this provider would
           be happy to make a referral.
       3. Continue to follow-up with his doctor for medication management. Consider an updated
           medication evaluation to determine if his current regimen best meets his needs (he has incom-
           plete symptoms control right now). Also, to help improve his adherence to medication, he is
           encouraged to use external supports. A few apps that might help are:
            a. <list of apps omitted to avoid commercial endorsement in this publication>
       4. 
          In general, take a rehabilitative approach to subsequent medical issues, with the goal of staying
          in school or returning to school as quickly as possible (with supports, if needed).
                                                            THE CLINICAL NEUROPSYCHOLOGIST            365
   1. School Plan. Consider providing school supports under a 504 Plan or Service Learning Plan,
       given John’s history of multiple concussions and longstanding diagnosis of ADHD. His parents
       are encouraged to share a copy of this report with his school to develop such a plan.
   2. Attention.
       a. Allow him to take tests in a quiet location, separate from classmates, to minimize distractions.
       b. Provide preferential seating (i.e. close to the teacher and board, away from talkative/dis-
            ruptive students or open doors/windows).
       c. Have him focus on one task at a time. Repeat and/or clarify directions as needed.
       d. Check in with him periodically to make sure he is on-task and knows what he is supposed
            to do.
       e. Provide reminders for work completion.
       f. Prompt him to use his homework agenda/planner to record assignments and due dates.
   3. Organization/Study Skills. Consider offering a supervised study hall that has an explicit focus
      on building his use of organization and study skills. Use his actual classwork as material, initially
      making sure he understands key organization and study skills (e.g. use of an agenda, breaking
      down assignments), then prompting him to use them, fading the prompts over time. Author
      and Author’s book ‘Book Title Omitted to Avoid Commercial Endorsement’ offers a nicely coher-
      ent and practical approach. Also reinforce the concepts recommended in the next section.
          • If you have time left when you are finished, look over your test. Make sure that you have
             answered all the questions. Watch out for careless mistakes, and proofread your essay and/
             or short-answer questions.
      5. When considering colleges, speak to the Student Support Services and/or the Disability Office
          about possible academic accommodations and services.
Follow-up is not recommended at this time unless John sustains an additional head injury or further
concerns arise.
Thank you for the opportunity to work with John and his family. Please contact me (xxx-xxx-xxxx) with
any questions or concerns.
                                                                    THE CLINICAL NEUROPSYCHOLOGIST            367
Note: Only scores that are commonly used by clinical, counseling, and school psychologists are listed here,
though the full list of tests follows. These scores are included as an appendix to a full evaluation report
that integrates all findings, including clinical observations, interviews, and record review. Interpretation
by anyone other than a licensed psychologist with relevant training may be misleading.