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Customer Returns

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saikiran Gummadi
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0% found this document useful (0 votes)
84 views20 pages

Customer Returns

Uploaded by

saikiran Gummadi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Created a sale order with delivery type -OR

Tcode-vao1
To do outbound delivery

Tcode:vl01n
Before doing outbound delivery check the stock in mmbe
To go outbound delivery order /n/scwm/prdo

Go to outbound delivery order -follow on functions-warehouse task


Click on create+save
Confirm the warehouse task
Go to monitor -click on outbound delivery -click on warehouse task-enter warehouse task number-click
on execute

Confirm the warehouse task background


Now the status is ‘c’

Click on goods issue


Now check the stock in mmbe once the goods issue has been completed

Now customer said the material is not in good quality

To do customer returns we need to get billing document

Tcode:VF04

Click on Display billist


Click on individual billing document

Click on save button


By saving a new document no will be generated and the status is will be check mark

Now a create sale document with reference to billing doc

Here mandatory is order type should be RE(Returns delivery)

Here order reason need to be given and check the item category-ELN
Returns order will be saved

Now create outbound delivery with returns delivery

Check the delivery gets distributed


Returns delivery number gernerated and distribute successfully
Check the stock for the material in mmbe before returns
In ewm system check the doc type erp mapped to different attribute

Spro-img-scm ewm-ewm-interface-delivery processing-define document type erp with different


attribute

Take these delivery number go to inbound delivery /n/scwm/prdi


Check the doc type and doc delivery at header level

Check the warehouse process type ,item category and item type at item level
Go to inbound delivery order -follow on functions-warehouse task

Click on creative+save
Confirm the warehouse order
Go to monitor check the stock

Check the mmbe

Before customer returns the stock is 1 and now once the customer returns done the stock is updated to
11

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