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Match the names of the shops to the pictures. Then read the
description about some of them and write their names on the
line.

A shop where flowers are sold:

__________________________
1 greengrocer’s

2 shoe shop

A small shop selling clothes and other

3 grocery
articles of the latest fashion :
_____________________________
4 newsagent’s

5 chemist’s
A place that gathers people for buying
6 bookshop and selling goods:
_____________________________

7 café

8 fishmonger’s A form of electronic commerce which

allows customers to directly buy goods
from a seller over the Internet:
9 shopping mall
________________________________

10 supermarket

A shop where someone sells cosmetics,

11 florist’s toiletries etc:
_____________________________
12 boutique

13 candy shop
A shop where food in packets, tins or
bottles and general small household
14 market goods are sold:
_____________________________
15 toy shop

16 e-shop Street or covered area with rows of

shops, closed to traffic:
_____________________________

A small inexpensive restaurant serving

light meals and drinks:
_____________________________

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8 12

Match the names of the shops to the pictures. Then read the
description about some of them and write their names on the
7 10
line.

A shop where flowers are sold:

florist’s
1 greengrocer’s

2 14 2 shoe shop

A small shop selling clothes and other

3 grocery
articles of the latest fashion :
boutique
4 newsagent’s

15 11
5 chemist’s
A place that gathers people for buying

6 bookshop and selling goods: market

7 café

8 fishmonger’s A form of electronic commerce which

9 13 allows customers to directly buy goods
from a seller over the Internet: e-shop
9 shopping mall

10 supermarket
A shop where someone sells cosmetics,
11 florist’s toiletries etc: chemist’s
16 1

12 boutique

13 candy shop
A shop where food in packets, tins or
bottles and general small household
14 market goods are sold: grocery
6 5
15 toy shop

16 e-shop Street or covered area with rows of

shops, closed to traffic: shopping mall

3 4

A small inexpensive restaurant serving

light meals and drinks: café

iSLCollective.com
 Asking about shopping

While being in any shop, you use these following expressions:

*Asking for things

"Do you have any…?"

"I'm looking for…"

"I wonder if you could help me…?"

*What the shopkeeper says

"I'm sorry, we're out of stock."

"I'm sorry, that's the last one."

"I'm sorry, that's all we have left."

*What a sales person says

"Can I help you?"

"Are you looking for anything in particular?"

*Your reply

"I'm just looking, thank you."

"I'm just browsing, thank you."

*Asking about things

"Do you have this in another size?"

"Do you have this in another colour?"

"Is this made of leather / silk / plastic…?"

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"Does this come with a guarantee?"

"Is this fully refundable?"

"Can I bring this back if it's not the right size?"

"Can I bring this back if it doesn't fit?"

*Paying – what the shopkeeper says

"Do you have anything smaller?" (If you pay with a large denomination note)

*Paying – what you say

"I'm sorry, I don't have any small change."

"I don't have anything smaller."

"Would you have change for this?"

"Can I have the receipt, please?'

"Can I pay by credit card?"

"Can I pay in cash?"

"Is this on sale?"

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 Clothing Store Dialogue

Look at the following dialogue:

Sales Clerk: May I help you?

Customer: I’m just looking, thank you!

Sales Clerk: Are you looking for anything in particular?

Customer: Yes, I’m looking for a T-shirt.

Sales Clerk: What size are you looking for?

Customer: I’m looking for a large.

Sales Clerk: Well, here are our T-shirts. This is a red one in a large.

Customer: Do you have this in another colour?

Sales Clerk: Yes, of course! Here is a blue one in the same size.

Customer: Thanks! Could you tell me how much this T-shirt is?

Sales Clerk: Let me see… It’s a hundred pound.

Customer: Oh! It’s very expensive!

Sales Clerk: It’s made of cotton, and it’s from Turkey!

Customer: Okay! I’ll take it. May I try it on?

Sales Clerk: Sure! The fitting room is over there.

Customer: Thank you!

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Complete the following dialogue:

Sales Clerk: Are you looking for anything in particular?

Customer: Yes, ……………………………………………………………………………….

Sales Clerk: What size are you looking for?

Customer:………………………………………………………………………………………….

Sales Clerk: Well, here are our skirts. This is a grey one in a medium.

Customer: Do ………………………………………………………………………………?

Sales Clerk: Yes, of course! Here is a black one in the same size.

Customer: Thanks! ……………………………………………………………………………………………………?

Sales Clerk: …………………………… It’s two hundred pounds.

Customer: ……………………………………………………………………………………………………?

Sales Clerk: Yes! …………………………………………………………………………over there.

Customer: Thank you!

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 “Happiness is not in money, but in shopping.”
Marilyn Monroe (1926 – 1962), American actress

1. Shopping Discussion
1. Do you like shopping? Or is it torture?
2. What do you like shopping for?
3. What don't you enjoy shopping for?
4. What are your favourite shops? Why are they your favourite?
5. Do you prefer to shop in large retail chains or in local independent shops? What are the pros and
cons of each?
6. Does it make you feel happy when you buy something?
7. Have you ever bought something and then never really used it? What was it and why didn't you
use it?
8. Should people only ever buy what they need? Why or why not?
2. Shopping Vocabulary
• sale (noun) – a period of time in a shop when there are many discounted items.
• to haggle (verb) – to negotiate a better price (informal).
• to shop around (verb) – to compare the price and quality of something in various places before
making the purchase.
• shopaholic (noun) – someone who is addicted to shopping.
• to window shop (verb) – to browse items for sale without the intention of buying anything.
• bargain hunter (noun) – someone who searches for a product on sale at a cheaper price than usual.

Using the vocabulary words above, complete the following sentences (remember to use the
correct form of the word, e.g. verb conjugation or plural noun)
1. I'm just ; I'm not looking to buy anything today, thanks.
2. William found a new Samsung TV at half the usual price; he's a really good .
3. She has over a hundred pairs of shoes; I think she's a .
4. In the bazaars of Turkey, it's customary to to agree on a better price.
5. I do like this phone, but I'm going to to see if I can find a better price.
6. In the United States, most shops have a on Black Friday.

Shopping vocabulary comprehension questions

1. If there is a sale on, do you like to go to the shops? When is it traditional for the shops in your
country to have sales?
2. When you shop is it customary to haggle in your country? Are you any good at haggling?
3. If you are buying an expensive item, do you shop around?
4. Why do people become shopaholics?
5. Do you like window shopping?
6. Are you a bargain hunter?
3. Video: Real Life Shopaholic
You are going to watch a video by Only Human about an obsessive shopper.

Watch the video here: https://yourenglishpal.com/blog/esl-conversation-lesson-plan-shopping/

While you watch the video, answer the following questions:

Multiple choice
1. How many people in the UK have a compulsive buying disorder?
a) 8 thousand b) 80 thousand c) 8 million
2. How old is Dipna?
a) 20 b) 30 c) 40
3. How much dos Dipna earn per week?
a) £500 b) £600 c) £700
4. How does Dipna feel if she can’t go shopping?
a) angry b) happy c) depressed

Sentence completion
5. Dipna sees shopping as her best .
6. Dipna has more that she could possibly wear.
7. Dipna cannot say ‘no’ when she sees something in a shop that she really likes because
she is not in .
8. Dipna paid £ for an ugly pair of shoes.

Short answer
9. What does Dipna want to save up for?
10. Who does Dipna blame for her shopping addiction?
11. Dipna thinks she could overcome her shopping addiction by having what?
12. How does the presenter think Dipna is feeling?
4. Shopping Conversation Questions
1. Do men and women have different feelings about shopping?
2. What are some typical things men like shopping for? What are some typical things women like
shopping for?
3. Are you an impulsive shopper? Do you ever see something and think, “I’ve got to have that”?
4. What kind of pressure is there in society to buy new things?
5. How can we avoid becoming shopaholics?
6. How popular is online shopping in your country? Do you like shopping online? What do you buy
online? What would you never buy online?
7. What effect has online shopping had on traditional shops on the high street?
8. How will shopping be different in the future?

5. Shopping Writing Task

Write about something you bought but never used (or have rarely used). Try to use some of the
vocabulary you learned earlier in this class. In your answer, you could include some of the following
topics:
• What it is.
• Why you bought it.
• Why you haven't (or have rarely) used it.

Alternative exam essay question

These days, people buy too many things that they do not need or want. What are the reasons people buy
things that they will never use? What are the problems associated with this?
 TEACHER’S NOTES

WORKSHEETS, ACTIVITIE S & GAME S Shopping Conversation Questions

Activity Type Introduction

Speaking Activity: gap- In this shopping conversation questions activity, students complete
fill, asking and answering questions with shopping vocabulary and use the questions to
questions from prompts interview a partner.
(pair work)
Procedure
Focus Divide the students into pairs (Student A and B).
Shopping vocabulary and
Give each student a corresponding worksheet.
conversation questions
Working alone, students use the shopping vocabulary in the box to
complete the shopping conversation questions on the worksheet.
Aim
To complete shopping Students are allowed to use each word once.
conversation questions
with shopping vocabulary When the students have completed the questions, go through the
and to use the questions answers with the class.
to interview a partner.
Answer key

Preparation Student A Student B

Make one copy of the twp
1. broken 1. grocery
worksheets for each pair
2. credit card 2. fake
of students.
3. ecommerce 3. window
4. customer 4. shopping
Level 5. supermarkets 5. brand
6. bought 6. experience
Intermediate (B1) 7. prefer 7. sellers
8. spend 8. online
9. bargain 9. product
Time 10. mall 10. sales
30 minutes
Students then take it in turns to ask the shopping conversation
questions to their partner.

Students note down their partner's answers and ask follow-up

questions to gain more information.

When everyone has finished, ask the students to give feedback

to the class on their partner's shopping habits. Any interesting
findings can be discussed in more detail.

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 SHOPPING

WORKSHEETS, ACTIVITIE S & GAME S Shopping Conversation Questions

Student A

prefer ecommerce bargain mall supermarkets

bought spend broken customer credit card

1. Q: Have you ever taken anything back to a shop because it was ....................?

A: ...........................................................................................................................

2. Q: When you go shopping, do you usually pay by cash or ....................?

A: ...........................................................................................................................

3. Q: What is your favorite .................... website? Why?

A: ...........................................................................................................................

4. Q: How important is .................... service when you go shopping?

A: ...........................................................................................................................

5. Q: Can you name a few ....................? Which one do you like the best? Why?

A: ...........................................................................................................................

6. Q: What was the last thing you .................... for someone else? Why did you buy it?

A: ...........................................................................................................................

7. Q: Do you .................... going shopping alone or with other people?

A: ...........................................................................................................................

8. Q: How much money do you usually .................... on food each week?

A: ...........................................................................................................................

9. Q: Do you ever .................... over price? Do you enjoy it?

A: ...........................................................................................................................

10. Q: Which is your favourite .................... to visit? What makes it so good?

A: .........................................................................................................................

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 SHOPPING

WORKSHEETS, ACTIVITIE S & GAME S Shopping Conversation Questions

Student B

shopping sellers product experience online

sales window grocery brand fake

1. Q: Who does the .................... shopping in your household? How often do they do it?

A: ...........................................................................................................................

2. Q: Is it okay to buy .................... products instead of the real thing?

A: ...........................................................................................................................

3. Q: Do you ever go .................... shopping with your friends?

A: ...........................................................................................................................

4. Q: Where do you prefer to go ....................? Why?

A: ...........................................................................................................................

5. Q: Which .................... names do you like the most? Why?

A: ...........................................................................................................................

6. Q: What is the worst shopping .................... you've ever had?

A: ...........................................................................................................................

7. Q: If you are buying an expensive item, do you compare prices at different ....................?

A: ...........................................................................................................................

8. Q: Do you shop ....................? What kinds of things do you buy?

A: ...........................................................................................................................

9. Q: What is the best .................... you ever bought? Why was it so good?

A: ...........................................................................................................................

10. Q: How do you feel about .................... people following you and helping you when you
shop?

A: .........................................................................................................................

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Worksheet | Shopping is GREAT
Task 1

fold ………………………………………………………………………………………………….

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© British Council 2012
Worksheet | Shopping is GREAT
Task 2

Speaking

1. Take it in turns with your partner to talk about a shop that you visit regularly.
Give yourself two minutes to prepare your answer.

You should say:

• what you buy there

• how often you go there
• why it’s a good shop to visit

2. Discuss with your partner:

• The differences between shopping in large department stores and small independent shops.
• How people’s shopping habits have changed over the years.

Task 3
Vocabulary
1. Match the idioms using the word ‘shop’ to the definitions.

Idiom Definition

1. to shop around A. to discuss work issues in your free time

2. to shop until you drop B. to tell the police that someone has
committed a crime

3. to talk shop C. to be disorganised and confused

4. to go window shopping D. to rush around and knock things over

5. to shoplift E. to buy many things (often without thinking

too much about the cost)

6. to shop someone F. to look around the shops but buy nothing

7. to be all over the shop G. to go shopping until you are so tired you
can’t carry on

8. to be like a bull in a china shop H. to look for the best price

9. to go on a shopping spree I. to steal something from a shop

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© British Council 2012
Worksheet | Shopping is GREAT
2. Read the text below.

• Do you think the writer is male or female? How do you know?

• What are the differences between the way men and women shop?

When I was at university in London, I used to love to pop into town on a Saturday afternoon and
take a break from (1)discussing work with my classmates. Unfortunately, since I was a student and
I had to be careful with my money, I usually ended up (2) just looking. If, on the odd occasion, I did
need to buy something, I had to (3) search for the best price and went
(4) around in a panic to find the best deal.

I have my first job now and don’t live in London anymore. When I get the chance to go back, I
usually (5) buy lots of things and (6) carry on shopping until I am exhausted. It’s all very exciting
but I (7) rush around and knock things over as I try to find what I’m looking for.

3. Replace the underlined phrases in the above text with ‘shop’ idioms that you have just learnt.

4. Create one new sentence using the two idioms from Vocabulary Question 1 that you didn’t
use when you rewrote the text.

5. In pairs, write an interesting or funny story about someone who goes shopping.

• Your answer can be real or imaginary but try to include as many of the ‘shop’ idioms that
you have learnt.

• The winner is the pair who correctly uses the most ‘shop’ idioms in their story.

• For an even more interesting way to write with your partner, click here:

http://willyou.typewith.me/

6. Do you know any more idioms using with the words ‘shop’, ‘buy’ or ‘pay’?

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© British Council 2012
Worksheet | Shopping is GREAT

Task 4
Bingo

• Play bingo with London place names and shops. Your teacher will give you a bingo grid.

• Listen to your teacher call out names or watch the video called, ‘A guide to learning about
shopping areas in London’.

• Cross off the names as you hear or see them. When you have crossed off a complete line
of words, shout, ‘BINGO!’ Continue watching the video until someone crosses off all their
words and shouts ‘BINGO!’ again.

• You can watch the video here: http://www.youtube.com/watch?v=X3g8_XSTIig

Extension activities

Discussion

The video mentioned several types of shopping that you can do in London.

• Can you remember what types of shopping you can do in these different areas?

Area of London Type of shopping

Oxford Street

Knightsbridge

Camden Town

Borough Market

Portobello Road

• If you come to London, which shopping areas would you like to visit? Why?

Giving a talk

• Choose one area of London and use it to help you prepare a five-minute speech about
shopping in this area.

• To gather information, you could use links like http://www.visitlondon.com/ where you can
search for information in the section called ‘Shopping’.

• Present your talk to your class. Use pictures and maps to help you.

• Listen to your classmates talk and think of a question to ask each speaker.
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© British Council 2012