Justine Mwebi Moywaywa

• ICT Specialist • System Admin • IT Support • Customer Service • Administration Specialist

Nairobi, Kenya • Mobile: +254724959297 • mwebimr@gmail.com
PROFESSIONAL SUMMARY
I am a degree holder in Bachelor of Business Information Technology and a Diploma in Business Information Technology with 7+
years of progressive experience in system administration, Installation and troubleshooting, disaster Recovery planning, Information
Management, developing and implementing interactive websites and systems, software administration and data communication. As an
IT Specialist, I bring experience and expertise to any leadership role. My strong problem-solving abilities and dedication to excellence
enable me to manage and oversee complex tasks and projects effectively.
PROFESSIONAL EXPERIENCE
2021-2024 SHELTA REALTORS LIMITED
IT Manager
• Developed and executed a comprehensive IT strategy that supported the company's growth plan and resulted in a
35% increase in ROI
• Established IT policies and procedures, reducing IT-related risks by 25%
• Spearheaded the company-wide migration from on-premises servers to cloud-based infrastructure, resulting in a 30%
decrease in IT maintenance costs
• Implemented an IT service management system optimizing incident management leading to a 20% increase in
operational efficiency
• Reshaped the IT department's strategic plans that boosted system performance and reliability by 25%
• Designed and implemented end-to-end network solutions for two satellite offices, improving network performance
by 15%
• Upgraded network security infrastructure leading to a 20% decrease in security breaches
• Restructured and led a team of three ICT professionals, resulting in improved team effectiveness by 20%

2016-2021 FORTCOM HOLDINGS LIMITED

IT Manager & Operations Manager (2018-2021)
• Developed a training program for new hires and reduced recurring issues by 30%
• Optimized network configuration resulting in a 10% increase in data transfer speeds
• Collaborated to upgrade and implement a new Voice Over IP system, improving overall call quality by 50%
• Implemented network upgrades that improved performance by 15%
• Developed a disaster recovery plan, reducing potential business losses by 60% in the event of data loss
• Implemented a cloud-based data storage system yielding a 20% cost saving in storage expenses
• Spearheaded the implementation of Agile methodologies within a team of four IT professionals, accelerating project
delivery timelines by 40% while enhancing cross-functional collaboration and overall team engagement.
• Assisted in coordinating company-wide training programs, leading to a 5% increase in employee performance
benchmarks.
• Drove a cost reduction campaign, identifying inefficiencies and implementing Lean strategies that saved the
company Kes300,000 annually.
• Established a continuous improvement culture, conducting workshops that increased employee engagement in
process optimization by 50%.
• Launched a customer feedback loop that increased service quality scores by 30%, directly impacting client retention
and acquisition.

System Administrator (2017-2018)

• Enhanced system security protocols, reducing the risk of cyber-attacks by 25% within the first year by implementing
advanced threat detection systems.
• Automated server deployment saving the team an average of 15 hours per month in manual configuration tasks.
• Designed and implemented a comprehensive disaster recovery plan that decreased potential downtime scenarios by
40%.
• Directed a team of four to manage the network infrastructure, increasing overall system uptime to 99.99%.
• Conducted comprehensive system audits that identified and rectified 150+ discrepancies, bolstering system integrity.
• Collaborated with cross-functional teams to streamline data backup procedures, slashing recovery time by 60% in
disaster scenarios.
• Enhanced script automation for user account management, reducing processing time from 10 minutes to 2 minutes
per account.
• Deployed a centralized antivirus solution, increasing network protection against malware by 95%.
 Field Supervisor (2016-2017)
• Spearheaded a team initiative that increased property listings by 50% year-over-year through targeted community
engagement and local market data analysis
• Initiated a customer relationship management overhaul, adopting new software that tracked client interactions and
identified follow-up opportunities, raising client retention by 20%
• Successfully expanded the rental property portfolio by 40%, securing exclusive contracts with property owners based
on a trusted advisory relationship
• Implemented a data-driven marketing strategy that focused on emerging neighbourhoods, leading to a 40% increase
in market share for the company in these areas.
• Instrumental in launching a new tech platform for virtual showings, which increased customer engagement by 50%
during periods of restricted travel
• Executed a rebranding initiative for the agency's property portfolio that resulted in a 25% increase in brand
recognition in a saturated market
• Launched over 30 virtual property tours monthly, attracting a 40% higher viewing rate than traditional listings and
shortening the rental and sales cycle

2015-2015 POSTAL CORPORATION OF KENYA

IT Support Analyst
• Achieved a 98% success rate in resolving user complaints within agreed SLAs.
• Maintained up-to-date documentation of software applications to streamline IT support tasks.
• Handled and resolved over 1,000+ tech support tickets in four months.
• Increased customer satisfaction by 25% by implementing a more efficient ticketing strategy.
• Successfully achieved a 90% first-call resolution rate for IT support across all departments.
• Implemented effective troubleshooting techniques that reduced system downtime by 30%.
• Boosted productivity by 20% by conducting regular hardware and software maintenance sessions.
• Coordinated with the network team to enhance IT security systems, reducing security incidents by 70%
• Streamlined the IT ticket handling process, leading to a 20% reduction in resolution time.
• Implemented ITIL best practices and improved information flow between IT support and other departments by 30%.
• Reduced system downtime by 35% by implementing diligent maintenance practices.
• Improved problem-solving efficiency by developing a knowledge base for common issues.

EDUCATION
2019-2022 JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
Bachelor of Business Information Technology

2014-2015 JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY

Diploma in Business Information Technology

2011-2011 KAHOYA SECONDARY SCHOOL

Kenya Certificate of Secondary School

2007-2010 GOSETA BOYS HIGH SCHOOL

Kenya Certificate of Secondary School

1999-2006 CHEMATICH PRIMARY SCHOOL

Kenya Certificate of Primary School

SKILLS
• Software & Tools: Active Directory (Expert), ServiceNow (Advanced), Office 365 (Expert), VMware (Expert)
• Troubleshooting: Hardware Diagnostics, Software Issue Resolution, Security Patching, Network Performance
Tuning
• Operating Systems: Windows (Expert), macOS (Expert), Linux (Expert), Unix (Intermediate)
• Networking: TCP/IP, VPNs (Advanced), Remote Desktop Services, DNS, DHCP, VoIP (Intermediate)
• Security: Network Security, Endpoint Security, Identity Management, Encryption.
• Operations Management: Inventory Management, Process Improvement, Quality Control, Workflow Optimization,
Logistics Coordination
 • Software Proficiencies: MS Office Suite (Advanced), SAP ERP (Intermediate), CRM Software (Salesforce,
Intermediate), Project Management (Trello, Basecamp)
• Data Analysis: Data Entry, Database Management, Excel (Pivot Tables, VLOOKUP, Macros), Google Analytics,
Inventory Tracking Systems
• Communication: Technical Writing, Report Generation, Presentation Skills, Stakeholder Communication,
Negotiation, Vendor Management
• Improved problem-solving efficiency by developing a knowledge base for common issues.

REFEREE
MR. BENSON CHIRCHIR
General Manager
Shelta Realtors Limited
Mobile 0723220714
Email: bchirchir@sheltarealtors.co.ke

MR. PAUL KARIUKI

Human Resource Manager
Fortcom Holdings Limited
Mobile 0714792562
Email: hr@fortcomholding.co.ke

DR. DANIEL MUENDO

Lecturer - ICT Department
JKUAT Nairobi Campus
Mobile 0722612444
Email: Daniel.muendo@jkuat.ac.ke