Chapter 1
1. Importance of Business Communication. (3 reasons)
Building better teams
Preventing misunderstandings and conflicts
Improving customer service
2. Why is communication important to a company • Communication is important in the workplace as it
often requires multiple people to collaborate together in order to make decisions and reach goals.
3. What makes business communication effective
Present information in a concise, efficient manner
Clarify expectations and responsibilities
Give facts rather than vague impressions
Offer compelling, persuasive arguments and recommendations
4. Identify 3 elements of professionalism
Striving to excel
Being a team player
Making ethical decisions
5. What do employers expect from their employers
Active listening skills because it enhances collaboration and understanding in the workplace
Digital Information Fluency because it enables them to effectively navigate and utilize digital tools and
resources in today's tech-driven workplace.
Communicating at all times because it builds trust and credibility within the organization and with
external stakeholders.
6. How has mobile communication (social media etc.) transform communication in the workplace.
Security and Privacy Concerns
Business specific applications
Greater Engagement with audience
Enhanced productivity and Collaboration
Accelerated Decision-making and Problem-solving
7. Tools used at IJC to enhance communication
Google meet/Google Teach
Zoom
Moodle
WhatsApp and Facebook
Email
Google Classroom
Abacus
8. Ethical vs Unethical communication
Ethical communication includes all relevant information, it is true in every sense and is not deceptive in
anyway.
Unethical communication is plagiarizing, omitting essential information, misrepresenting numbers and
failing to respect Privacy or security.
9. Legal Communication- it is laws and regulations govern like promotional communication, contracts,
employment communication and financial reporting.
Chapter 2
1. Conflict resolution
Refers to the process of addressing and resolving disagreements or disputes between individual or
groups within an organization.
2. Strategies for resolve conflict are
• Manage stress and stay calm
Control emotions and behavior (Emotional Intelligent)
Pay attention to feeling expressed (Nonverbal)
• Be aware of and respectful of differences
. The importance of teamwork 3
Improved efficiency
Increase productivity
Greater creativity
Problem solving
Building trust
