LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
PRACTICUM PORTFOLIO
Practicum 1: Seminar and Workshop
In Partial Fulfilment of the Requirements for the Course
<Bachelor of Science in International Hospitality Management>
SUBMITTED TO:
Ms. Jholina Ordiz
Internship Program Coordinator
SUBMITTED BY:
Grace Ann C. Tamayo
2019-1-02148
CAKN21H
July 2022
TABLE OF CONTENTS
I. PRELIMINARY DOCUMENT
Official Enrolment Assessment Form
II. REFLECTIVE LEARNING REPORTS
A. Leadership Foundations
B. English for Tourism Professionals
C. Personal Branding & Professional Networking Skills
D. Seminar on Job Interview Skills
E. Digital Tools for Job Seekers
APPENDICES
Certificate of Completion in Lobster Ink: Leadership Foundations
Certificate of Completion in e- TESDA: English for Tourism Professionals
REFERENCES
LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
NAME: Grace Ann C. Tamayo SUBJECT: Practicum 1
SECTION: CAKN21H DATE: June 12, 2022
REFLECTIVE LEARNING REPORT: LEADERSHIP FOUNDATIONS
(based on Gibbs Reflective Cycle)
Description: Learning Acquired
In this Course, most of the employers are looking for students who can demonstrate
excellent communication, teamwork, and interpersonal skills as well as resilience;
these skills are rated the most desirable skills for graduates entering the workforce.
This program is designed to help you develop these essential leadership and
professional skills and to be able to apply them in a range of different contexts and
Learn about the individual approach to leadership, the steps of welcoming and
training new team members, the orientation process, how to access team members’
skills sets and how to give positive and negative feedback. Know how to inspire and
motivate your team with this leadership course.
Emotional Reflection: What were you thinking and feeling?
It is difficult for me to define leadership, especially in one sentence, but I agree that
leadership is the action of leading others or an organization. I believe it is when
someone takes a risk and ventures into the unknown. It is also critical to note that it is
never just one person. I agree that certain characteristics and skills are required to be
a successful leader. A leader must be able to simply lead they must direct and guide
others to achieve common goals. Another important skill is communication. To create
a positive work environment and culture that will accept change and innovation in the
company, a leader must be able to clearly communicate, build relationships, motivate
and inspire others, and be a role model. Leaders must also demonstrate proper
behavior by being honest, showing appreciation, and working toward a bright future.
Evaluation:
After taking this course the leadership foundations, something came up in my mind
the pros and cons about being a leader mostly in the hospitality industry and being a
leader can be super fulfilling but also mentally and physically draining. People will
depend on you for their overall success. Do well and you are a hero but do poorly and
people think you didn't do your best but at the end do your best keep the positive
attitude just do your tasks
Analysis:
The contents of the courses are very helpful especially to me because my course field
is related in this content it helps me a lot. This program taught me how to be a team
player and how to handle proper attitude in the guests or customers negative and
positive scenarios that can't be avoided.
Conclusion:
In conclusion Lobster Ink is very helpful especially in this pandemic and most of the
students taking online classes in their houses, there's a lot of challenges. We are very
thankful because lobster ink appear in our course and the content in this program is
knowledgeable. It would be best if to take note of the key points of the lessons.
Action Plan:
My recommendations in this program is to enhance their server in our country since I
have encounter a lot of technical problems, I hope they can give the students
permission to create an account or can change the password. Sometimes we need to
communicate ICT in our school to unlock or edit our accounts which is hassle for us
students it takes a lot of time, we need to wait like 24hrs or more.
LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
NAME: Grace Ann C. Tamayo SUBJECT: Practicum 1
SECTION: CAKN21H DATE: JUNE 12, 2022
REFLECTIVE LEARNING REPORT: ENGLISH FOR TOURISM PROFESIONALS
(based on Gibbs Reflective Cycle)
Description: Learning Acquired
In this course, English for Tourism Professionals is for us students to help to
improve our English skills and professional skills. We will learn about the
principles, how to use the proper grammar and vocabulary, and also to build
our confidence in speaking and listening skills.
Emotional Reflection: What were you thinking and feeling?
Communications skills are important to every one of us most likely in hospitality
industry. In the future we met a different foreign guest, that is why good English
communication is important to us. Communication is one of the important tools to
connect with people on different countries whether you are a student or a working
professionally in the industry you must have a good communication skill that will
connect you far ahead. A proper communication can help each of us to solve a
number of problems that what we are facing for. This is the reason that everyone is
individually must know how to communicate well. These skills cannot take away from
us this is essential to be developed that we are able to interact with people.
Evaluation: State good experiences and bad experiences or challenges encountered
In my opinion in this program is there's no have a challenge because this program
gives benefits for every student that's why we have Technical Education and Skills
Development Authority in our country that we can more enhance our skills,
knowledge and having a national certificate enables to apply for jobs and give more
opportunities and self confidence
Analysis: What sense can you make of the learning situation and platform, and the
learning content or program?
The contents of the courses are very helpful especially to me because my course field
is related in this content it helps me a lot. This course program taught me how to
communicate and it gives me a level of confidence
Conclusion: What else could you have done?
The main purpose of tesda is to Approve skills standards and tests to Develop an
accreditation system for institutions involved in middle-level manpower development,
Fund programs and projects for technical education and skills development; and.
Assist trainers training programs.
Action Plan: Recommendations to improve learning and the program
needs Innovation brings new ideas, new solutions, and new opportunities we can use
to address rapid transformational changes brought by different technological,
economical, and even environmental factors1
LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
NAME: Grace Ann C. Tamayo SUBJECT: Practicum 1
SECTION: CAKN21H DATE: June 28, 2022
REFLECTIVE LEARNING REPORT: PARTAGER LUMIERE: AN AVENUE FOR
EXPERTS AND FUTURE HOTELIERS
Description: Learning Acquired
I learned many things in this seminar because the event would not have been
possible without the presenters who shared their personal stories with us all.
When working in the hospitality industry, participants taught us not to be
personal.
Emotional Reflection: What were you thinking and feeling?
In the hospitality industry, service is everything. The key to success in any hospitality
business is providing excellent service. Trying to make your customers feel special is
an art form that only dedicated, well-trained employees can master. Customers who
receive good service will return, and their positive feedback will attract new ones.
Evaluation: State good experiences and bad experiences or challenges encountered
It was all good, the webinar was done properly from the start until the end, the hosts
and the guests are very delightful and fun. I’m amazed actually I won in the game; I
got the prize worth 200 pesos. The topic is beneficial to us students. They did very
well, and there were a lot of prizes.
Analysis: What sense can you make of the learning situation and platform, and the
learning content or program?
This webinar is useful, I knew how to manage well with others and build confidence in
tough and daily situations involving guests or clients through this webinar.
Conclusion: What else could you have done?
I therefore conclude that all the guest speakers go through to the beginning they also
started struggling until they reached what they are right now. They did they’re best
and continue. Besides it was very motivational for us students who will experience
things like that and not to give up easily.
Action Plan: Recommendations to improve learning and the program.
For me, it was all good I don’t have any recommendations in this webinar as I am
surprised then impressed of the result and flow of the webinar specially, I won the
game and it’s not boring for a webinar.
LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
NAME: Grace Ann C. Tamayo SUBJECT: Practicum 1
SECTION: CAKN21H DATE: June 28, 2022
REFLECTIVE LEARNING REPORT: Leadership Action Program: Benchmarking
the Leadership in Hospitality and MICE Industry in Pandemic Forum
Description: Learning Acquired
I learned many things in this seminar because the event would not have been
possible without the presenters who shared their personal stories with us all.
When working in the hospitality industry, participants taught us not to be
personal.
Emotional Reflection: What were you thinking and feeling?
In the hospitality industry, service is everything. The key to success in any hospitality
business is providing excellent service. Trying to make your customers feel special is
an art form that only dedicated, well-trained employees can master. Customers who
receive good service will return, and their positive feedback will attract new ones.
Evaluation: State good experiences and bad experiences or challenges encountered
It was all good, the webinar was done properly from the start until the end, the hosts
and the guests are very delightful and fun. I’m amazed actually I won in the game; I
got the prize worth 200 pesos. The topic is beneficial to us students. They did very
well, and there were a lot of prizes.
Analysis: What sense can you make of the learning situation and platform, and the
learning content or program?
This webinar is useful, I knew how to manage well with others and build confidence in
tough and daily situations involving guests or clients through this webinar.
Conclusion: What else could you have done?
I therefore conclude that all the guest speakers go through to the beginning they also
started struggling until they reached what they are right now. They did they’re best
and continue. Besides it was very motivational for us students who will experience
things like that and not to give up easily.
Action Plan: Recommendations to improve learning and the program.
For me, it was all good I don’t have any recommendations in this webinar as I am
surprised then impressed of the result and flow of the webinar specially, I won the
game and it’s not boring for a webinar.
LYCEUM OF THE PHILIPPINES UNIVERSITY-MANILA
Center for Career Services and Industry Relations
NAME: Grace Ann C. Tamayo SUBJECT: Practicum 1
SECTION: CAKN21H DATE: June 28, 2022
REFLECTIVE LEARNING REPORT: “A journey to the Next Level: Hospitality
Career Opportunities for Fresh Graduates”
Description: Learning Acquired
I learned many things in this seminar because the event would not have been
possible without the presenters who shared their personal stories with us all.
When working in the hospitality industry, participants taught us not to be
personal.
Emotional Reflection: What were you thinking and feeling?
In the hospitality industry, service is everything. The key to success in any hospitality
business is providing excellent service. Trying to make your customers feel special is
an art form that only dedicated, well-trained employees can master. Customers who
receive good service will return, and their positive feedback will attract new ones.
Evaluation: State good experiences and bad experiences or challenges encountered
It was all good, the webinar was done properly from the start until the end, the hosts
and the guests are very delightful and fun. I’m amazed actually I won in the game; I
got the prize worth 200 pesos. The topic is beneficial to us students. They did very
well, and there were a lot of prizes.
Analysis: What sense can you make of the learning situation and platform, and the
learning content or program?
This webinar is useful, I knew how to manage well with others and build confidence in
tough and daily situations involving guests or clients through this webinar.
Conclusion: What else could you have done?
I therefore conclude that all the guest speakers go through to the beginning they also
started struggling until they reached what they are right now. They did they’re best
and continue. Besides it was very motivational for us students who will experience
things like that and not to give up easily.
Resume
Grace Ann C. Tamayo
22A Sampaguita St. Veterans Village Pasong Tamo, Q.C
0905 672 6697
graceanne.tamayo@gmail.com
OBJECTIVE:
To secure a responsible career opportunity, where I can fully utilize my
knowledge and skills, while making a significant contribution to the success of the
company.
______________________________________________________________________
SKILLS:
Capacity to use basic knife techniques
Knowledge kneading the dough
Customer skills service
Ability to multitask
Speed and accuracy
Creative
Teamwork and collaboration
Critical thinking and problem solving
________________________________________________________________
EDUCATION:
2013-2017 High School – Grade 7-10
New Era University Integrated School – 9 Central Ave, New Era, Quezon City, 1107
Metro Manila
2017-2018 Senior High School – Science, Technology, Engineering and Math
New Era University Integrated School – 9 Central Ave, New Era, Quezon City, 1107
Metro Manila
Bachelor of Science in International Hospitality Management with Specialization
in Culinary Arts and Kitchen Operations
Lyceum of the Philippines University August 2019 – Present Muralla St. Intramuros
1002 Manila, Philippines
_____________________________________________________________________
EXPERIENCE:
Student Chef
Les Jeunes Chef – Lyceum of the Philippines University-Manila
Commis Chef
Isha’s Italian Pizzeria – Aguinaldo Street Pasong Tamo Q.C
Milk tea and café shop barista
Jali Tea Milk tea and café shop – Jali Tea Pasong Tamo Q.C
OJT Internship – Animation Assistant Editor (IT Department)
PHOENIX BOOK PUBLSHING CORP
Lydia’s Lechon – Encoder
Block 4 Lot 4 - Carol Street, San Miguel Subdivision, Tandang Sora, Quezon City,
Metro Manila
TRAININGS AND SEMINARS:
Hotel Immersion, The Bay leaf Hotel, Cavite, December 2019
Certificate Course on “Managing Diversity in a Multicultural Workplace”
American Hospitality Academy - with honors October 2020
Certificate Course on “Hospitality Professional Certificate (HPC)” American
Hospitality Academy – July 2021
Certificate of Completion on “Event Operations” Lobster Ink- November 2021
Certificate of Completion on “Housekeeping Professional” Lobster Ink- December
2021
Certificate of Completion on “Housekeeping Proficient” Lobster Ink- December
2021
Certificate of Completion on “Front Office Professional” Lobster Ink – December
2021
Certificate of Completion on “Front Office Proficient” Lobster Ink- December 2021
Certificate of Completion on “English for Tourism Professional” TESDA Online
Program – April 2022
Certificate of Completion on “Leadership Foundations” Lobster Ink – April 2022
Certificate of Completion on “Your career: Sailing Through Hospitality Industry.” –
May 2022
Certificate of Completion on “Leadership Action Program: Benchmarking the
leadership in Hospitality and MICE Industry in Pandemic Forum” – May 2022
______________________________________________________________________
MEMBERSHIP AND AFFILIATIONS:
Les Jeunes Chef Organization (2022- Present)
Video Resume
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