Test

Q1. Which of the following is true for a report

A.It has to be presented in a standardised format
B.It is individual's presentation
C. it has no formal structure
D.none of these
Ans. A
Q2. Feedback to the communication sent can be
a.Only Oral
b.Only Written
c.Can be oral, written or silence.
d.Can be oral or written
Ans. C
Q3. The circulars are supposed to be
a.Detailed
b.Brief, persuasive ,and precise
c. detailed and persuasive
d.none of these
Ans. B
Q4. Rita is talking to Sheela but Sheela is not actively listening Rita probably feels
a.Relaxed
b.Frustrated
c.Cheerful
d.Ashamed
Ans.B
Q5. In social media posts one must
a.use slangs/jargons
b.use flowery language
c.avoid slangs and technical jargons
d.none of these
Ans.C
Q6. Effective professional correspondence uses an appropriate style, clear and concise language, and
a.The passive voice
b.The active voice
c.Open punctuation
d.Mixed punctuation
Ans.B
Q7. When employees are encouraged to voice their opinion and share their views it is called:
a.Upward Communication
b.Downward Communication
c.Horizontal Communication
d.Lateral Communication
Ans.A
Q8. Positive signals are body signals that make you look
a.Arrogant
b. Relaxed
c.Nervous
d.Hurtful
Ans.B
Q9. Which of these does not come under reports?
a.News items
b.Memorandums
c.Notice
d.Report cards
Ans. C
Q10. Which of these is not a parameter of a formal report?
a.Presentation
b.Complaint
c.Information
d.Request
Ans.B
Q11. Which of these is not an advantage of a virtual team?
a.Team members can be recruited for their specific skills or experience.
b.No overhead costs associated with physical buildings
c.Conflict can be resolved easily using face-to-face meetings
d.Low transport or commuting costs
Ans.C
Q12. Which step in the listening process involves focusing on a particular sound or message
a.Remembering
Assignment part 2
1) A well drafted professional resume can
Make a good impression on recruiters and HR professional.
2) A job application is a
One page application for job along with resume
3) Conflict is
An unavoidable fact of life, sometimes constructive, a destructive force if continually
avoided. (All of the above)
4) Which of these details are not mentioned in minutes?
Age of chairman
5) To contrast text on a presentation slide for better viewing it is preferable to use
Dark text on a light background ()
6) While addressing the job application one should always mention
Name, designation, company name and address of the addressee
7) In the group discussion, it is most important to
Improve your argument.
8) The inter personal behavior traits of a candidate surfaces best when he/she is with …
Peers
9) Transactions in Transactional Analysis means
Interpersonal interactions between ego states of parent, adult and child
10) All of the following are ways of improving Cross-cultural relationsexcept - Focus on
groups
11) To be able to give a good presentation, a full rehearsal is – necessary
12) To whom should a presentation be aimed – the etire audience
13) During the group discussion, the candidate is observed on the following parameters – al
of the above
14) The negotiation process has three stages. Which one of the following is NOT a stage –
Strategy confirmation
(Stages- Action, setting on details, preparation)
 15) Members of a society who value ____________are more concerned with their careers
than with the good of the firm – individualism.
16) To make a presentation effective, you should use – a simple & active form of sentence.
17) This is the best approach in negotiation – A win win approach
18) Assuming that you wanted to start a good working relationship with a person from a
high-context culture, which of the following would be an effective strategy?
Use nonverbal communication channels to get your message across and use body
language extensively to communicate
19) Which of the following is not a characteristic of conict?
Independent parties
20) A presentation is a form of oral communication in which a person shares factual
information with an audience – specific.
21) A Good Resume prominently shows – all of the above
22) How a Recruiter can quickly get to know the purpose of mail / letter that you have send –
through subject line
23) A cross training cultural training program might include which of the following – all of
the above (Business etiquette, negotiation style, communication style)
24) In business communication, it is useful to have – all ( Meeting, discussion, seminars)
25) The participants of a board meeting are… - members and directors
26) Which of following isnotone of the suggested techniques for overcoming cross-
cultural communication barriers?
Use commonly accepted business jargons
27) In win-win approach, it is ___________ Vs ___________ that brings the two sides to a
healthy dialogue
We, problem
28) Which of the below options is the rst to be mentioned in a notice? – name of the
organization?
29) Which of the following is/are suggested way(s) of improving cross-cultural relations –
all ( Focus on individual, develop cultural sentivity, participate in diversity training)
30) The behaviours, thoughts and feelings copied from parents or parent figure are know as
Parent ego state (??)