Correlations
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 TOTAL_X1
X1.1 Pearson Correlation 1 .188 .528** .139 .011 .284 .566** .344* .646**
Sig. (2-tailed) .244 .000 .391 .947 .076 .000 .030 .000
N 40 40 40 40 40 40 40 40 40
X1.2 Pearson Correlation .188 1 .251 .150 .049 -.300 .202 .332* .482**
Sig. (2-tailed) .244 .119 .357 .763 .060 .211 .037 .002
N 40 40 40 40 40 40 40 40 40
X1.3 Pearson Correlation .528** .251 1 .288 .393* -.174 .496** .643** .677**
Sig. (2-tailed) .000 .119 .072 .012 .282 .001 .000 .000
N 40 40 40 40 40 40 40 40 40
X1.4 Pearson Correlation .139 .150 .288 1 .386* -.104 .133 .411** .540**
Sig. (2-tailed) .391 .357 .072 .014 .524 .413 .008 .000
N 40 40 40 40 40 40 40 40 40
X1.5 Pearson Correlation .011 .049 .393* .386* 1 -.168 .447** .376* .493**
Sig. (2-tailed) .947 .763 .012 .014 .299 .004 .017 .001
N 40 40 40 40 40 40 40 40 40
X1.6 Pearson Correlation .284 -.300 -.174 -.104 -.168 1 .196 -.134 .213
Sig. (2-tailed) .076 .060 .282 .524 .299 .225 .410 .187
N 40 40 40 40 40 40 40 40 40
X1.7 Pearson Correlation .566** .202 .496** .133 .447** .196 1 .436** .738**
Sig. (2-tailed) .000 .211 .001 .413 .004 .225 .005 .000
N 40 40 40 40 40 40 40 40 40
X1.8 Pearson Correlation .344* .332* .643** .411** .376* -.134 .436** 1 .697**
Sig. (2-tailed) .030 .037 .000 .008 .017 .410 .005 .000
N 40 40 40 40 40 40 40 40 40
TOTAL_X1 Pearson Correlation .646** .482** .677** .540** .493** .213 .738** .697** 1
Sig. (2-tailed) .000 .002 .000 .000 .001 .187 .000 .000
N 40 40 40 40 40 40 40 40 40
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Correlations
X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 TOTAL_X2
X2.1 Pearson Correlation 1 .245 -.457** -.130 -.341* .137 .159
Sig. (2-tailed) .128 .003 .423 .031 .399 .326
N 40 40 40 40 40 40 40
X2.2 Pearson Correlation .245 1 .106 .000 .104 .386* .641**
Sig. (2-tailed) .128 .514 1.000 .523 .014 .000
N 40 40 40 40 40 40 40
X2.3 Pearson Correlation -.457** .106 1 .642** .367* .092 .643**
Sig. (2-tailed) .003 .514 .000 .020 .572 .000
N 40 40 40 40 40 40 40
X2.4 Pearson Correlation -.130 .000 .642** 1 -.269 -.105 .472**
Sig. (2-tailed) .423 1.000 .000 .093 .519 .002
N 40 40 40 40 40 40 40
X2.5 Pearson Correlation -.341* .104 .367* -.269 1 .240 .368*
Sig. (2-tailed) .031 .523 .020 .093 .136 .020
N 40 40 40 40 40 40 40
X2.6 Pearson Correlation .137 .386* .092 -.105 .240 1 .533**
Sig. (2-tailed) .399 .014 .572 .519 .136 .000
N 40 40 40 40 40 40 40
TOTAL_X2 Pearson Correlation .159 .641** .643** .472** .368* .533** 1
Sig. (2-tailed) .326 .000 .000 .002 .020 .000
N 40 40 40 40 40 40 40
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Correlations
Y1 Y2 Y3 Y4 Y5 TOTAL_Y
Y1 Pearson Correlation 1 .288 .393* .237 .496** .661**
Sig. (2-tailed) .072 .012 .142 .001 .000
N 40 40 40 40 40 40
Y2 Pearson Correlation .288 1 .386* .174 .133 .603**
Sig. (2-tailed) .072 .014 .284 .413 .000
N 40 40 40 40 40 40
Y3 Pearson Correlation .393* .386* 1 .366* .447** .720**
Sig. (2-tailed) .012 .014 .020 .004 .000
N 40 40 40 40 40 40
Y4 Pearson Correlation .237 .174 .366* 1 .547** .713**
Sig. (2-tailed) .142 .284 .020 .000 .000
N 40 40 40 40 40 40
Y5 Pearson Correlation .496** .133 .447** .547** 1 .743**
Sig. (2-tailed) .001 .413 .004 .000 .000
N 40 40 40 40 40 40
TOTAL_Y Pearson Correlation .661** .603** .720** .713** .743** 1
Sig. (2-tailed) .000 .000 .000 .000 .000
N 40 40 40 40 40 40
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's
Alpha N of Items
.845 17
Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) -3.322 2.221 -1.496 .143
KUALITAS LAYANAN .494 .088 .615 5.632 .000
KEPERCAYAAN KONSUMEN .359 .120 .326 2.984 .005
a. Dependent Variable: LOYALITAS KONSUMEN
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 227.779 2 113.890 54.729 .000b
Residual 76.996 37 2.081
Total 304.775 39
a. Dependent Variable: LOYALITAS KONSUMEN
b. Predictors: (Constant), KEPERCAYAAN KONSUMEN, KUALITAS LAYANAN
Ttabel= T (α/2 ; n-k-1)
=0,025 ; 37
=2,024
No Variabel Thitung Ttabel Signifikan keterangan
1 Kualitas layanan (X1) 5.632 2,024 .000 berpengaruh
2 Kepercayaan 2.984 2,024 .005 Tidak berpengaruh
Konsumen (X2)
Ftabel = F(k;n-k)
=(2;38)
= 3.245
No Variabel Thitung Ttabel Signifikan keterangan
1 Loyalitas konsumen 54.729 3.245 0.000 berpengaruh
Model Summaryb
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 .865a .747 .734 1.44255
a. Predictors: (Constant), KEPERCAYAAN KONSUMEN, KUALITAS
LAYANAN
b. Dependent Variable: LOYALITAS KONSUMEN
