EMPOWERING COMMUNITIES: A COMPREHENSIVE INFORMATION

MANAGEMENT SYSTEM FOR BARANGAY ADMINISTRATION AND

CITIZEN ENGAGEMENT

A Capstone Project Presented to the Faculty of the

College of Information and Communications Technology

Bulacan State University

City of Malolos, Bulacan

In Partial Fulfillment of the Requirements for the Degree

Bachelor of Science in Information Technology

By:

Jun Adriann V. Bulaon

Riodelle Cassandra E. Cruz

Jerome R. Esteban

Ethan Luke P. Magsakay

Joanne Rose R. Nueva`

November 2024
 TABLE OF CONTENTS
Page
TITLE PAGE ………………………………………………………………………....... i
TABLE OF CONTENTS ……………………………………………………………… ii
LIST OF TABLES ……………………………………………………………………...iii
LIST OF FIGURES ………………………………………………………………….… v
CHAPTER I....................................................................................................................... 1
INTRODUCTION................................................................................................... 1
Project Context.............................................................................................1
Purpose and Description.............................................................................. 6
General Objective........................................................................................ 7
Specific Objectives...................................................................................... 7
Scope and Limitations..................................................................................8

CHAPTER II....................................................................................................................12
REVIEW OF RELATED LITERATURE/SYSTEMS...........................................12
Local Related Literature............................................................................ 12
Foreign Related Literature......................................................................... 16
Local Related Systems...............................................................................19
Foreign Related Systems............................................................................21

CHAPTER III.................................................................................................................. 25
TECHNICAL BACKGROUND............................................................................25
Research Methodology.............................................................................. 25
Software Development Methodology........................................................ 26
Design of Software, Systems, Product, and/or Processes..........................34
System Flowchart.......................................................................................39
Visual Table of Contents............................................................................ 62
Development and Testing.......................................................................... 65
Description of the Prototype...................................................................... 67

REFERENCES...............................................................................................................102
 LIST OF TABLES

Product Backlogs............................................................................................................... 29
Hardware and Software Requirements for End Users....................................................... 32
Hardware Requirements for Developers............................................................................33
Software Requirements for Developers............................................................................. 34

LIST OF FIGURES

Scrum Project Management Methodology........................................................................ 27

Monday (Agile Project Management Tool)....................................................................... 28
Context Diagram................................................................................................................35
Data Flow Diagram Level 1...............................................................................................35
Use Case Diagram..............................................................................................................37
Entity Relationship Diagram..............................................................................................38
Flowchart Symbols............................................................................................................ 39
Resident Main Page System Flowchart............................................................................. 40
Resident Service Request System Flowchart.....................................................................41
Resident News and Announcements Page System Flowchart...........................................42
Login Page System Flowchart........................................................................................... 43
Officials Main Page System Flowchart............................................................................. 44
Officials Notification System Flowchart........................................................................... 45
Display Registry System Flowchart...................................................................................46
Officials Document Request System Flowchart................................................................ 47
Officials News and Updates System Flowchart.................................................................48
Reports System Flowchart................................................................................................. 49
Recent Activities System Flowchart..................................................................................50
Account Information System Flowchart............................................................................51
Manage Registry System Flowchart.................................................................................. 52
Add Business Records System Flowchart......................................................................... 53
Edit Business Records System Flowchart..........................................................................54
Incidence Page System Flowchart.................................................................................... 55
Manage Requests Page System Flowchart........................................................................ 56
Admin Main Page System Flowchart................................................................................ 57
System Data Page System Flowchart................................................................................ 58
Officials Accounts System Fow.........................................................................................59
Reports System Flowchart................................................................................................. 60
Reports System Flowchart................................................................................................. 61
Backup System Flowchart................................................................................................. 61
Resident’s View Visual Table of Contents.........................................................................62
Admin and Barangay Officials View Visual Table of Contents........................................ 64
Resident Landing Page (Part 1) of the System.................................................................. 67
Resident Landing Page (Part 2) of the System.................................................................. 68
News and Updates Page of the System..............................................................................69
Services Page of the System.............................................................................................. 70
Indigency Request Form Page of the System................................................................... 71
Indigency Request Form Page 2 of the System................................................................. 71
Inquiry Form Page of the System...................................................................................... 72
SMS and Email Confirmation Form Page of the System.................................................. 72
Submission Confirmation Form Page of the System.........................................................73
Executive Orders Page of the System................................................................................73
Barangay Resolutions Page of the System.........................................................................74
Barangay Ordinances Page of the System......................................................................... 74
Policies Page of the System (Detailed)..............................................................................75
About Page of the System..................................................................................................75
About - Gallery Page of the System.................................................................................. 77
Login Page of the System.................................................................................................. 78
Dashboard Page of the System.......................................................................................... 79
Notification Page of the System........................................................................................ 79
Barangay Details Page of the System................................................................................ 80
Edit Barangay Details Page of the System........................................................................ 80
Barangay Details Page of the System................................................................................ 81
Account Confirmation Form Page of the System.............................................................. 81
Permissions Page of the System........................................................................................ 82
Account Creation Form Page of the System......................................................................83
Creation Confirmation Form Page of the System..............................................................83
Resident Records Page of the System................................................................................84
Resident Profile Page of the System..................................................................................84
Edit Resident Profile Page of the System.......................................................................... 85
Resident Transactions Page of the System........................................................................ 86
Add Resident Form Page of the System............................................................................ 86
Add Resident Form Page 2 of the System......................................................................... 87
Add Resident Form Page 3 of the System......................................................................... 87
Business Records Page of the System............................................................................... 88
Incidents Reports Page of the System................................................................................88
Incident Reporter Information Page of the System............................................................89
Incident Details Page of the System.................................................................................. 89
Incident Parties Involved Page of the System....................................................................90
Incident Ledger Page of the System.................................................................................. 90
Add Incident Report Page of the System...........................................................................91
Add Incident Report Page 2 of the System........................................................................91
Add Incident Report Page 3 of the System........................................................................92
Add Incident Report Page 4 of the System........................................................................92
Request Main Page of the System..................................................................................... 93
Pending Requests Page of the System............................................................................... 93
Document Request Form of the System............................................................................ 94
Records Page of the System...............................................................................................94
Filtered Records Page of the System................................................................................. 95
News and Updates Page of the System..............................................................................95
Post News and Updates Form Page of the System............................................................ 96
Forms Page of the System..................................................................................................97
Figures and Reports Page of the System............................................................................97
Activity History Page of the System..................................................................................98
Backup Page of the System................................................................................................99
Edit Profile Page of the System....................................................................................... 100
Profile Settings Page of the System................................................................................. 100
 1

CHAPTER I

INTRODUCTION

The chapter discusses the project context as it is established through an

exploration of the study's background, the client's background, and the proposed solution.

The objectives of the study are outlined, listing of the system's proposed features. The

chapter concludes by addressing the study's scope and limitations, showing the extent of

its coverage and the constraints that guide the research.

Project Context

The Philippine Government is in the midst of intractable issues as time unfolds

with new challenges (Saldaen et al., 2021). As public management challenges

encompass the citizens’ pressing needs and concerns, a single governing body would face

hurdles in regards to dealing with problems in a local setting. Hence, The Philippine

government is divided into levels of national and local. Currently, at the local government

level, the country has Local Government Units (LGUs) in the following levels: provinces,

cities, municipalities, and the village-level barangays (UP sa Halalan, 2019). As such,

Barangays, although considered as the smallest administrative unit, play a crucial role in

local governance and community development (Maribao et al., 2024).

Over the years, the management of Barangay administrative tasks has faced

challenges related to efficiency, accessibility, and integration of information. The need for

a streamlined and technologically advanced system to manage these administrative

processes is evident, as many barangays still rely on manual processes in their daily

operations, including the management of records and information. This traditional

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approach is time-consuming and error-prone, resulting in inefficiencies in delivering

services and addressing community needs (Maribao et al., 2024). The Barangay

Information Management System (BIMS) addresses common problems associated with

traditional manual processes in barangay operations, including lengthy procedures in

accessing records, inefficiency, and inaccuracy (Villones, 2021). By leveraging

technology, BIMS aims to streamline operations, improve service delivery, and enhance

the overall management of barangay transactions and services, aligning with modern

approaches to governance in the Philippines.

Implementing the BIMS in the Philippines offers several advantages contributing

to the efficiency of managing barangay transactions and services. The BIMS efficiently

manages barangay operations by providing a comprehensive system for officials and

citizens, enabling tasks such as posting news, managing complaints, and facilitating

transactions, and the deployment and management of forms. Additionally, it enhances

service delivery by reducing client waiting times, improving document control, and

enabling quick record lookup, ultimately aiming to reduce paper dependency and

promote transparency and accountability through effective monitoring and enhanced

security features (Intud, 2021). It is a technology used to improve record retrieval and

enhance the management of barangay operations in the Philippines.

In a study titled "Barangay Constituents Information and Services Management

System" the development of a system to automate the issuance of barangay certificates,

business permits, and summon letters was proposed to improve record retrieval in the

barangay (Villones, 2021). Additionally, in another study, the BIMS was discussed as a

technology aimed at addressing difficulties occurring in a barangay by efficiently

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recording and managing information needed for the barangay (Olalia, 2018). These

examples demonstrate the integration of technology to streamline processes and improve

services within barangays, contributing to more efficient and accurate record

management and service delivery.

An article by Rapisora (2023), reports that an online Barangay Information

System called the eBarangayPH system was born during the onset of the pandemic. Said

system can maximize the use of websites to manage records such as residential data,

blotters, settlements, certificates, and permits in the barangay level. Through partnering

with local government groups, a number of Barangays such as Barangay Allen, Northern

Samar, Barangay Jaen, Nueva Ecija, Barangay Tabucan, Iloilo, Barangay Sampaloc 2 in

Sariaya, Quezon, and Barangay San Andres 1 in Dasmarinas, Cavite are already

empowered by the system. It is reported that positive feedback also overwhelmed the said

system. Although there isn’t available information regarding the percentage of barangays

that utilize Information Management Systems, the said examples show that barangays are

slowly adapting to it.

The gap identified in the Barangay Management System revolves around the

absence of an efficient and automated management system within Barangay, leading to

challenges in processes, data accuracy, and communication (Maribao et al., 2024). Intud

(2021) claims that a hybrid barangay information management system will hasten the

transactions performed and documents provided by the barangays. This is supported in a

study by Imus et al. (2018), which emphasizes the importance of digitizing information in

barangays. The study suggests the implementation of a proper management system, along

with the use of IT equipment, to hasten administrative processes.

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Traditionally, barangays rely heavily on manual documentation and paper-based

transactions, which present several limitations. With the initiative of the Department of

Information and Communications Technology, Luzon Cluster 1 (DICT, LC1), the

Barangay Records Automation and Management System (BRAMS) was introduced as

part of the Philippine government's Digital Government program that uses a web-based

application DICT-LC1, (2021). However, it imposes several limitations regarding the

digital divide–as per offline functionalities to offer, customization of interfaces, and

implementation of user-centric design. Whereas, this fragmented approach creates

compatibility issues and hinders data sharing between different barangays and

government agencies.

The importance of this study lies in its potential to bridge the existing gaps in the

management of Barangay affairs. An example of similar solutions could be found in a

study by Altura et al. (2023), which explored web-based systems, emphasizing the

significance of technology in managing health information. This provides a user-friendly

platform that disseminates the barangay’s programs and activities, promoting community

engagement and a more streamlined method for disseminating information. Moreover,

Lim (2022) states that barangays can greatly benefit by using the developed BIMS as it

also serves as a fast and reliable tool for the barangay office in terms of easy and

automatic processing of transactions. Furthermore, Jamis et al. (2022) proposed a

different web-based system for barangay management. The said system was deemed to be

successful in rapidly advancing the status of both the barangay and its constituents. These

claims further establish the importance of having a Barangay Information Management

System.
 5

By delving into the possibility of creating a general solution, this study aims to

create a generic barangay information management system that offers a cost-effective,

single system that caters to the core functionalities of barangays. In addition, a

standardized system can verify the implementation of training and support materials that

can be readily shared across different barangays; likewise fostering data compatibility by

utilizing a common format. In particular, the findings, creation, and implementation of

this study can empower the administrative task of barangay officials and the convenience

of their constituents.

Libunao (2020) states that the Department of Information Technology (DICT), the

IT and Business Process Association of the Philippines, and Leechiu Estate Properties are

collaborating on a project called “Digital Cities 2025” that intends to establish digital

hubs in rural areas. According to DICT (2020), the City of Malolos is well suited for

becoming a city meeting all the criteria for the said project. With the City of Malolos on

route to becoming a digital city, it is necessary for barangays of Malolos to switch to

digital management of record as well as needing to adapt to the coming improvements.

Purpose and Description

The main purpose of this study is to address the existing gaps in managing

Barangay affairs. This study endeavors to innovative solutions to enhance the

effectiveness, efficiency, and transparency of the Barangay Administration. The

researchers' primary objective can be summarized as developing an intricate and

comprehensive information management system, focusing on the Barangays in Malolos

City, Bulacan.
 6

The developed system will incorporate essential administrative tools tailored for

Barangay officials, facilitating efficient management of responsibilities. The application

will feature additional functionalities – make document requests, and engage in seamless

communication with the Barangay. Moreover, emphasis will be placed on designing a

user-friendly interface accessible across both web and mobile platforms to guarantee a

seamless experience for all users.

The beneficiaries consist of:

Residents of the Barangay. Residents within the barangay benefit from the

system's accessibility. With the utilization of streamlined communication channels and

the implementation of document requisition protocols, community members can actively

engage in the barangay.

Non-residents of the Barangay. Those who reside in different barangay will be

catered by the barangay Officials to create incident reports. This will help ensure

individuals can help maintain safety within the community. Additionally, non-residents

who will visit or are interested in the barangay can find relevant information in the

system.

Barangay Officials. The system will enable the barangay officials to optimize

governance procedures. In providing an effective and reliable system for managing

barangay affairs, the administrators can address the needs and concerns within the

barangay.

Municipal Administration. The system will assist municipal administrators in

managing records and reports from the barangay. Facilitating enhanced coordination
 7

between the barangay and the municipality. With this, smoother governance processes

will be achieved.

Researchers in the field of Information Technology. This study provides

valuable insights and strategies for researchers in the information technology field who

wish to develop similar frameworks. By applying the development and approach outlined

in this study, future IT researchers can accelerate the development and implementation of

innovative solutions for local governance and participation.

General Objective

The main objective of the study is to design and develop a generic Barangay

Information Management System (BIMS) for barangays that will digitally organize and

manage information related to barangay administrative processes and facilitate resident

access to essential services.

Specific Objectives

Specifically, the researchers aim to consider the following objectives:

1. To develop a generic barangay information management system that will

integrate the following features:

1.1. Resident and Business Profiling;

1.2. User Accounts and Permissions;

1.3. Document Request Management;

1.4. Barangay Blotter Management;

1.5. Record Management and Reports;

 8

1.6. Announcements and Resident Communication;

1.7. Resident Assistance and Feedback Submission; and

1.8. Barangay Website Customization

2.. To enable residents to securely access the barangay website for services,

requests, and communication with the barangay.

3. To determine the acceptability of the system using the ISO/IEC

25010:2023 software quality evaluation criteria as perceived by the

respondents on the following:

3.1. Functional Sustainability;

3.2. Performance Efficiency;

3.3. Compatibility;

3.4. Interaction Capability;

3.5. Reliability;

3.6. Security;

3.7. Maintainability;

3.8. Flexibility; and

3.9. Safety.

Scope and Limitations

This study is focused on designing and developing a generic

web-and-mobile-based barangay information management system for barangays in the

Philippines. The system is utilized by barangay officials and their residents. The system

caters to three levels of users: administrator, officials, and resident. The administrator

oversees the system, has the highest level of access and has the privilege to create
 9

modifications in the system configurations and settings. Officials are barangay personnel

assigned to perform specific activities and have designated functionalities in the system

based on their assigned roles. Residents can access features relevant to online system

engagements.

The system allows residents to fill up the forms upon interacting with the

barangay management system, utilizing either web or mobile service to gain access to the

barangay online services. It enables residents to send an electronic request of

barangay-related documents with attached personal information of the subject and

purpose for requesting. The system, in addition, permits the submission of complaints

with incidence details concerning the barangay. Features accessible for resident profiles

are available only for viewing on the website online. Requests may not have editing

capabilities and sensitive information including document application restrictions is

governed by the barangay authorities. Response time to complaints may vary and might

cause delays depending on the workload and staffing of the barangay. Residents can view

the website for information about the barangay information, services, events, and

announcements.

The system prompts admin- and officials-level users to login. Although

functionalities available differ in relevance to the user role, system features are available

upon proceeding to the landing page with a dashboard as part of the reports and records.

The system permits the administrator and officials to manage the resident profiling. It

enables search functions in resident record retrieval, creating accounts, updating existing

records for constituents, and deleting/archiving resident records. Information stored in the

system contains the personal information of the constituents, family census, and other
 10

relevant documents. Barangay clearance and certificate issuance features enable the

system to accept uploaded formats of the documents and modify them based on the

needed details of the receiver. For online issuance, granting a permit requires

authorization to respond to resident requests–residents may receive notification on their

mobile devices for the request update. Incidence details reported to the barangay

authorities will be stored in the system database containing the date, time, nature of the

incident, and parties involved for the barangay blotter management. The feature grants

view, add, and update blotter reports or search for past blotter entries utilizing the search

function. The announcement and communication feature help to disseminate

announcements, activities, and projects of the barangay to its constituents through web

and mobile applications. Securing the data of the BIMS, application of data backup and

restore will be implemented with regular data of backups as well as the application of the

audit trail to track the activities and changes within the system.

Although the system encompasses the capabilities of the application, an extent of

unique barangay services may not be part of the current project iteration due to resource

constraints, however, will cover the core functionalities. In relation, common features of

a barangay information management system are incorporated into the system. Data

privacy and security implements industry-standard encryption algorithms to protect

resident information at rest and in transit. It inclines to the establishment of an access

control system with multi-factor authentication for user logins and authorization based on

user roles and access needs. The system will still be accessible within the local network

of the barangay hall and without reliance on an external network. Further limitations

might be encountered with human interactions with the system: digital divide and
 11

accessibility–residents without internet access and/or digital devices might be excluded

from the full experience of utilizing online BIMS features, technical expertise of users,

reliability of data entry, and system maintenance. In addition, the initial implementation

of the system might not integrate with government systems and databases.
 12

CHAPTER II

REVIEW OF RELATED LITERATURE/SYSTEMS

This chapter showcases the literature, studies, and systems that are deemed

relevant to the proposed system. The gathered information serves as a guide as to how the

proponents could successfully accomplish the objectives, as well as give glimpses on the

challenges they might face regarding the proposed system.

Local Related Literature

Accessible e-Government Systems for Communities

Studies have explored the implementation and impact of the e-government system

in the Philippines. Capistrano (2020) emphasizes the significance of reliability, and data

quality as a building block for e-Government confidence. However, these systems face

many challenges. One of the main issues is the development of technological

infrastructure and its lack of relevant information that is being offered. Additionally, the

difficulty of having up-to-date information and the necessary resources has hindered the

ability of the government units to deliver their services to the community.

Lacasandile (2018) emphasized the importance of citizen’s willingness to use

these systems. In the digital age where the use of the Internet is inevitable, members of

the community are prepared and eager to utilize digital platforms. In promoting seamless

integration and communication it significantly enhances the efficiency and efficacy. The

development of accessible e-Government to the community plays a significant role. As it

enhances public service delivery and good urban governance.

 13

Data Security and Privacy in Local Barangays

An article by Ibañez (2019) reports on a councilor of Palawan, Roy Ventura. The

said councilor emphasizes the need for proper security in regards to the legal documents

being handled and processed by the 66 barangays in Puerto Princesa. Ventura said there is

an urgent need to protect the authenticity of each document from the barangays. He

highlights the necessity for security features that aim to avoid falsification to protect the

“integrity and credibility” of the barangays.

According to Lacasandile and Labanan (2020), security was one of the main

concerns of their system, the Barangay Resident Information System and Services

(BRISS). They state that proper security is a necessity as sensitive information is being

dealt with by the system. In addition, a study by Maribao et al. (2024) indicates a similar

notion. A component labeled “Authentication and Security” was a part of the

improvements they have suggested for barangay management systems. A login portal

was utilized in order to restrict access only to authorized users for data security and

confidentiality.

Technology Adoption in Local Government Units

Raboy and Cimene (2019) studied the digital divide among urban barangays with

inadequate capabilities in terms of Information and Communication Technology (ICT)

that registers in conclusive governance. The study found that most barangay offices are in

the elementary stage of ICT adaptation and tools and equipment are at the bare minimum.

In the study of skills and constraints by Santiago et al. (2021), it was found that several

barangay officials possessing personal computers (PCs) and smartphones have a higher
 14

probability of being advanced and proficient in computer usage in their workspace.

However, constraints in the internet bandwidth were present for their home-based work

setup, hindering ICT usage.

House Bill 150: An Act Mandating the Establishment of Barangay Management

Information System and for Other Purposes

In an interview conducted by Calipay (2022), Fernando Cabredo, the Albay 3rd

District Representative, shed light on the significant strides towards efficient governance

through the proposed Barangay Management Information System (BaMIS). House Bill

150 aims to establish a centralized system that will serve as a comprehensive repository

of essential barangay information. This system will encompass vital data ranging from

resident demographics to budget allocations and even disaster response capabilities. The

BaMIS, as envisioned by Albay 3rd District Representative, promises to revolutionize

decision-making processes at the grassroots level, empowering barangay leaders to

forecast and address the needs of their constituents with unprecedented accuracy and

timeliness.

Moreover, Albay 3rd District Representative underscores the paramount

importance of utilizing cloud technology in storing and accessing this wealth of

information securely. By harnessing the capabilities of cloud storage, authorized

barangay officials can retrieve essential data promptly and efficiently, even in times of

crisis. His emphasis on data security reflects a keen awareness of the potential risks

inherent in digitizing sensitive information. To mitigate these risks, Albay 3rd District

Representative advocates for stringent security measures, including end-to-end

 15

encryption and the expertise of information technology professionals. By prioritizing

thorough planning and robust security protocols, he envisions a BaMIS that not only

streamlines data retrieval but also ensures the confidentiality and integrity of barangay

information, thereby setting a new standard for efficient governance in the digital age.

Adopting Suitable Digital Technology Strategies

According to David et al (2023) studies that have explored PRISMA Review

shows that several municipal government operations make use of digital technologies.

Appropriate digital technology initiatives could improve the efficacy, accountability, and

efficiency of services. However, there is also no denying the difficulties municipal

governments face in embracing new technologies. Capacity is one of the main issues, as

is the ignorance of how to strike a balance between the strategies that must be put into

practice and the resources available to the local government.

An article by Llorito (2020) states that a report released by The World Bank and

the National Economic and Development Authority (NEDA) highlights the increasing

use of digital tools like digital payments, e-commerce, telemedicine, and online education

during the pandemic. However, it also acknowledges that digital adoption in the

Philippines still lags behind regional neighbors due to factors like limited internet

connectivity, slow download speeds, and restrictions on telecommunications investment.

To address these challenges, the report suggests measures such as enhancing digital

infrastructure, encouraging wider adoption of digital payments, and fostering innovation.

According to Ahmad, et al (2023) reports acknowledge the increasing use of

digital tools such as digital payments, e-commerce, telemedicine, and online education

during the pandemic in the Philippines. However, it notes that the country's digital
 16

adoption lags behind regional neighbors due to factors like limited internet connectivity,

slow download speeds, and restrictions on telecommunications investment. To tackle

these challenges, the report suggests measures like enhancing digital infrastructure,

promoting wider adoption of digital payments, and fostering innovation. It also

recommends future research to explore barriers to digitalization implementation among

different groups of quantity surveyors and to conduct qualitative evaluations to

complement quantitative findings.

Foreign Related Literature

Community Information Management Systems (CIMS): Challenges, and Potential

Various studies have explored the development and implementation of

Community Information Management Systems (CIMS). Results from these studies

showed promising advancements in terms of management. Developments in CIMS, Cai

(2020), and Yu (2021) focused on incorporating the Internet of Things and edge

computing.

The implementation of CIMS has challenges and implications. Omrany (2022)

has provided a comprehensive review of City Information Modelling (CIM).

Furthermore, the identified issues pertain to data quality, interoperability, and

cybersecurity. Addressing the following challenges ensures the effective implementation

of CIMS. Collectively, the studies highlight the transformative impact of CIMS. This

enhances community management, efficiency, and promotion of community engagement.

Development of Information Management for Rural and Urban Villages

Deliverance of optimum services is a clear exhibition of building good

 17

governance (Takdir, M. et al., 2023). Hence, addressing the challenges of rural villages

promotes quality of well-being through the development of the Smart Villages concept of

a system. In the study conducted by Aziiza, A. A. and Susanto, T. D. (2020), utilizing

technology that produces e-services that encompasses the ease of information access and

promotes energy efficiently and effectively. Government services with the inclusion of

local administrations in villages have been undertaken and transitioned towards digital

services driven by ICT (Prabawati et al., 2023). Whereas, the development of village data

profiling, E-Monografi Desa, aided villager identification, sectoral development, and

analysis of reports. Web-based information systems enable government, private

institutions, and locals to promptly access and process information (Supiyandi et al.,

2022).

ICT in Government Sectors

Universal Group of Institutions (2023) states that the World Bank Defines

Governance as “the manner in which the power is exercised in the administration and

management of a country’s economic and social resources for growth and Development”.

As the changing times highlight the need for good governance, one of the proposed

solutions for this is the integration of ICT in government sectors. ICT plays a

fundamental role in modern communication, data management, and overall technological

infrastructure. This enables various sectors such as education, business, healthcare, and

others to connect and operate more efficiently.

Universal Group of Institutions (2023) claims that the digitization of information

and processes plays a pivotal role in modern governance by providing transparency and
 18

responsiveness to the citizens. An example of this is the “Aadhaar - Unique Identification

Authority of India'' which serves as a digital identity. Said process streamlines a citizen’s

access to government services and benefits. It has also been integrated into various public

welfare and government departments, ensuring rapid responses and delivery of services.

Digitalization of Villages Managements of Informations

An article by Kristiyanti (2024) states that a Community Engagement activity was

initiated in Serdang Tirta Kencana Village-Owned Enterprises (BUMDes) in Tangerang,

Indonesia, aiming to enhance the digital presence and visibility of Micro, Small, and

Medium Enterprises (MSMEs). The initiative focused on educating MSME actors about

the importance of digitalization and implementing tools such as profile websites,

financial management applications, and logos to boost product promotion and sales.

Based on the Community-Based Participatory Research Program (CBPR), the activity

included location surveys, website and logo creation, socialization, and evaluation stages.

In a study by Meirinaldi (2023) the Digital Village program aims to transform

rural areas by providing internet access and empowering communities with information

technology facilities. Initiated by the government, this program aligns with the broader

e-government initiatives outlined in Presidential Instruction Number 3 of 2003. The

quality and competitiveness of village development are emphasized, with a focus on

enhancing user satisfaction and achieving organizational objectives. The management of

Nyatnyono Tourism Village has embraced digital media to promote tourism effectively.

Utilizing interactive websites and social media platforms, they provide information about

tourist attractions and tour packages, engaging directly with tourists and facilitating
 19

online bookings. The success of digitalization in Nyatnyono Tourism Village underscores

its effectiveness in enhancing accessibility and promoting community-based tourism

initiatives.

Local Related Systems

Santisima Trinidad Cloud-based Barangay Information System: A Local

e-Governance Innovation

During the pandemic, the move to digital administration became significant. The

Sangguniang Barangay Santisima Trinidad in Malolos, Bulacan has modernized their

methods. By implementing a cloud-based Barangay Information System, the barangay

was able to provide more efficient, contactless transactions while decreasing the need for

physical encounters. Offering barangay services to their residents that improved

accessibility and interactivity.

The research found that digital solutions can overcome the limitations of

stand-alone systems. The system's evaluation was rated highly on the foundation of

ISO/IEC 25010 principles and was fit for usage. In conclusion, the Sangguniang

Barangay Santisima Trinidad's digital transformation can be used as an example by other

local governments (Java et al., n.d.).

Barangay Management Information System for Barangay San Jose, Hagonoy,

Bulacan

Araojo et al. (2018) states that the Barangay of San Jose, Hagonoy, Bulacan

would greatly benefit from the introduction of a Barangay Information Management

 20

System. The mode of data-keeping and management prior to the introduction of the

system was paper-based, which the proponents of the system deemed to be time

consuming and lacking in security. The goal of the system was not only to reduce the

redundancy of the work of barangay officials, but also to feature early flood warning and

threat mapping for the safety of the barangay’s residents.

With the new developing system, it will facilitate the barangay management by

enabling the client barangay to maintain their resident records as complete and up-to-date

as possible and as easily accessible for verification and monitoring based on the available

residents' census data kept by the client barangay (Araojo et al., 2018).

Docu-Go: A Web-Based Barangay Document Requesting System

Barangay that depend on manual document requests faced numerous challenges.

Stated issues are the struggles in organizing files and records, including security without

a protected storage system, and generating barangay documents without delay. Docu-Go,

a web-based barangay document requesting system in Cabanatuan City, Nueva Ecija.

This study aims to revolutionize the process and request of barangay documents by

implementing a modernized and streamlined approach.

Taruc et al. (2023) highlight that the developed system has significantly benefited

its users, showing an indication of the system’s effectiveness. Additionally, a user-centric

design approach is recommended, prioritizing the understanding of the needs and

preferences of users. In conclusion, the integration of the barangay document process and

request to a digital platform offers an efficient streamlined process for both the barangay
 21

and the community. Moreover, it is significant to prioritize usability for users, ensuring

that it is user-friendly with streamlined navigation.

Barangay Management System for Barangay Malumot, Paombong, Bulacan

In the study by Palacio et al. (2019), frequent barangays rely on manual

record-keeping systems–resulting in difficulty in efficiently managing the workload. The

BMS acts as a central platform to streamline various barangay-related tasks–reducing

workload for officials, saving time, and ensuring organized record storage for residents

and other data.

Windows-Based Information Management System With Project Monitoring for

Barangay

According to Balilia et al. (2021), this system was created to address the

challenges faced by barangay officials in documenting transactions and delivering

services effectively. Through a user-friendly interface, BIMS enhances the productivity of

barangay officials by providing reliable documentation and facilitating efficient barangay

service delivery. BIMS meets the requirements of barangay officials, offering flexibility

and usability for recording resident details, projects, sessions, and generating legal

documents and certificates. Moreover, the system is anticipated to benefit various levels

of governance, from the barangay to the national level, by facilitating efficient

record-keeping and service delivery.

Barangay Constituents Information Information and Services Management System

Villones (2021) states that as the global environment ages, the emerging trend for

Information Technology has risen above the development initiatives' surface. The
 22

Barangay currently uses a manual process in issuing Barangay Certificates, Business

Permit, Summon Letter, etc. This caused a lengthy procedure in accessing the records and

files, which sometimes caused record redundancy.

According to Villones (2021), IT experts rated the developed software very

highly, for they had seen the features of the software that were capable of handling and

securely managing the barangay records, the information was readily available for

barangay, and the software contributed to the efficiency of services to the barangay

residents. The software was easy to use Villonesand reliable in handling barangay records

as it revealed the importance of the system usability and efficiency to speed up

transactions in the barangay.

Foreign Related Systems

Village Management System

Pradeep et al. (2021) proposed the Village Management System in order to help

Indian villagers survive in the developing world. As the program “Digital India” is

continuously pushed by the government, with the aim of transforming India into a

digitally empowered society - the need for rural villages to adapt becomes more apparent.

The Village Management System is a web-based application that aims to streamline

transaction processes for the villagers, as well as managing their workload efficiently.

The web application consists of features such as residence and water tax payment, as well

as work-scheme management.

According to Pradeep et al. (2021), the assigned tasks, attendance, and worker

wages are all to be managed online, providing more security on worker records. On the
 23

other hand, the previous system of tax payment for villagers involved them having to go

to the tax office and queue through long lines or for the village officers to collect them on

a house-to-house basis. The proposed system would provide a way to electronically pay

their taxes, eliminating the time-consuming process for both the villagers and officers. A

barangay management system would be similar to this as one of its main goals is to

streamline the processes and transactions involving the citizens of a barangay, as well as

recording said transactions in a more secure manner.

Community Management System Database

Research on community management databases for SQL has provided valuable

insights into the planning and implementation of information management systems. Guo

et al. (2022) focused on the design and implementation of databases. Guo (2022) has

developed a database design that can effectively store and manage community data.

Additionally, Liu (2022) discussed the management of data technology for community

safety.

In conclusion, insights from the research on management databases can benefit

the Barangay Management System. With the implementation of the principles of database

design and practicing data security, the barangay can effectively manage its data assets.

This ensures that sensitive information is protected from unauthorized access.

Knowledge Management System in the Village Service Unit

Technological development is advancing rapidly, but its implementation in rural

areas remains suboptimal (Yananda et al., 2023), and was regarded as imperative to

address this gap. The research concludes assisting the delivery of government services
 24

and information in underdeveloped villages through online web and mobile portals

refined workload.

Web-Based Urban Village Information System Development

According to Khozaimi, Negara, and Syakur (2021), the continuous evolution of

technology has led to the demand for accessible, precise, up-to-date, and accurate

information retrieval systems. This necessity has spurred the development of systems that

facilitate information access anytime and anywhere. One critical domain witnessing such

advancements is population management. Effective recording of population data

necessitates robust data management practices. However, traditional administrative

methods persist in this arena, leading to various challenges. Hence, there arises a pressing

need to develop integrated systems for population administration.

Asset Management System Design Of Village Based On Geographic Information

System

Suhendar (2022) emphasizes the importance of a well-designed asset management

system for village governments, with Suhendar specifically focusing on the use of GIS

technology. The study underscores the potential of GIS-based asset management systems

in improving the efficiency and effectiveness of village governance.

According to Harfizar (2021) along with the advancement of information

technology in the modern era, government services to the public must adapt to the
 25

demands of the times. Creativity and innovation as a form of service to the community

are absolute and very necessary and one of them is by providing information

technology-based services.
 26

CHAPTER III

TECHNICAL BACKGROUND

This chapter showcases the research and software development methodology,

requirements analysis and documentation, testing processes, evaluation, and the

description of the system prototype.

Research Methodology

The method employed in the study is the mixed method. The researchers opted to

utilize descriptive research combined with the use of the Agile Scrum methodology for

development. According to Singh (2023), "Descriptive research is a methodological

approach that seeks to depict the characteristics of a phenomenon or subject under

investigation. Moreover, it serves as a foundational tool for researchers aiming to

observe, record, and analyze the intricate details of a particular topic.” The method was

chosen as it would provide a detailed account of the quality of the proposed system. In

addition, insight regarding the gaps with existing systems could be garnered, and then

used to further improve the proposed system. This would be done via the administration

of survey and review forms to the chosen sample of barangay constituents. By

incorporating both qualitative and quantitative data collection methods, the aim is to

capture not only the detailed characteristics of the proposed system but also gather

numerical data on user satisfaction, preferences, and potential improvements. In terms of

development, the Agile Scrum methodology ensured that the research kept in line with

the established objectives. The iterative nature of the method, which divides the schedule

into sprints for specific objectives, allowed for an organized development process.
 27

Software Development Methodology

Houssain (2023) states that the Software Development Life Cycle (SDLC) is a

framework for planning, analyzing, designing, developing, testing, and deploying

software. Employing the correct SDLC methodology would provide the researchers with

a structured framework for managing and controlling the development process.

The goal of the system is to provide barangays with a system that would cater to

their needs regarding management, transactions, and documentation. As the development

occurs, the requirements of the system would be given further context and adjusted based

on the client’s needs and feedback. As such, an iterative SDLC methodology is necessary.

The Agile Scrum methodology was utilized by the researchers. According to

Houssain (2023), Agile development is based on iterative and incremental progress.

Rather than trying to deliver the entire software product at once, it divides the project into

smaller, manageable iterations or sprints. Each iteration results in a potentially shippable

product increment. Utilizing this method would provide the researchers opportunities to

cater to the client’s changing demands, as well as roll back on previous changes. In

addition, Houssain (2023) also claims that Scrum is a subset of the Agile methodology

that introduces additional structure through roles, ceremonies, and artifacts. Scrum

employs a framework that includes product backlogs, sprint planning, daily stand-up

meetings, sprint reviews, and retrospectives. The key feature of Scrum is its emphasis on

short, time-boxed iterations, called sprints. Thus, the method was chosen to provide the

researchers ample time to adjust to the client’s requests and suggestions. Moreover,

dividing the tasks into sprints would allow the team to simultaneously work on specific
 28

aspects of the proposed system and minimize the risk of introducing new bugs on already

working parts of the system.

Figure 1 shows the Scrum Methodology and its phases, as well as the contents of

each sprint.

Figure 1
Scrum Project Management Methodology

Initiation. In this phase, the researchers established the reasons as to why the

proposed system is necessary, as well as its goals and limitations. The researchers were

assigned to specific roles while the clients and users were finalized. Backlogs have been

created based on the requirements that the barangay would provide, as well as on the

suggestions of their constituents which in the form of product epics.

The researchers utilized the project management tool, Monday (as shown in

Figure 2). The said tool allows for streamlined recording and assignment of tasks. It
 29

helped in keeping the team on track by emphasizing deadlines, as well as keeping track of

each member and their contributions towards the completion of a sprint.

Figure 2
Monday (Agile Project Management Tool)

Planning and Assessment. This phase required direct involvement from the

planned users of the system. Interviews have been conducted with the client which

provided the researchers with “user stories”. Donato (2023) states that user stories break

the product epic into lightweight tasks to make them more manageable. Breaking down

tasks into specific subsets would allow the researchers to accurately prioritize each task.

The researchers created an initial list of product backlogs that were further enhanced after

interviews with the client were conducted.

 30

Table 1
Product Backlogs

ID As a... I want to... So that... Priority

Barangay officials will

Create new accounts for
1 Administrator have access to the Must Have
Barangay officials.
system.

Barangay Have an account using my

2 I could access the system. Must Have
Official credentials.

View the announcements and I will be up to date on the

3 Resident upcoming events of the latest news regarding the Must Have
Barangay barangay
Be able to make
The Barangay would
Barangay announcements for the
4 disseminate significant Must Have
Official community and Barangay
announcements.
Officials.

Barangay Customize my account's I will have a tailored user Should

5
Official information. experience. Have

I could efficiently
manage and provide
Barangay Create resident records for a
6 various services to Must Have
Official registry.
residents. And easily
access their records

Be able to request documents It will be convenient and

7 Resident Must Have
online. efficient.

The information in the

Barangay Update the records of a resident
8 residents profile will be Must Have
Official if needed.
up to date.
Review and approve the
resident's document request. I could check if the
Barangay
9 (Barangay Clearance, Barangay request is valid and Must Have
Official
Indigency, Business Permit, should be approved.
etc.)
Receive notifications about the
I will be updated with my Should
10 Resident status of my document request.
document request. Have
(Email and SMS)
 31

ID As a... I want to... So that... Priority

Record incidents that happened The Barangay will be

Barangay
11 within the jurisdiction of the able to document Must Have
Official
Barangay. incidents.

Control access over sensitive

12 To maintain security and
Administrator information. (Ex. Blotter, Must Have
confidentiality.
Complaints, Etc.)

To search and filter specific

Barangay We will be efficient in
13 information inside the data Must Have
Official doing our work.
charts.

Submit my inquiries and I could easily

Should
14 Resident suggestions to the barangay communicate my
Have
officials online. requests and comments

It will serve as a vital

Barangay Receive notifications, Should
15 communication tool
Official announcements and updates. Have
within the Barangay.

Have an organized view of all I could have an enhanced

Barangay Should
16 records which allows for process of data
Official Have
searching management.

I could accurately
Barangay Generate reports on resident
17 manage the pending Must Have
Official profiles and document requests
requests of the residents

I could make informed

Barangay To generate and access relevant Should
18 decisions regarding
Official reports within the Barangay. Have
barangay affairs
Transactions would have
Record transactions for
Barangay sufficient records for
19 requested documents and Must Have
Official both the barangay and the
permits
client.
Sensitive information
Be able to backup and restore
20 Administrator will be securely stored Must Have
all data.
and retrievable.

Ensure secure authentication I could ensure data

21 Administrator and authorization within the privacy and avoid data Must Have
system. threats.
There would be a
To have document template
Barangay standardized format of
22 integration when receiving Must Have
Official received data for various
details from residents.
documents.
 32

ID As a... I want to... So that... Priority

Have a main dashboard that I could streamline

Barangay
23 would easily display relevant barangay management Must Have
Official
data tasks

Have a way to record different It would be easy to track

Should
24 Administrator activities of the users of the possible forms of
Have
system. malpractice.

Integration and Implementation. This phase consists of the team carrying out

and implementing the various tasks that were assigned based on the gathered information

from the previous phases. The team regularly conducted meetings wherein the

requirements are determined to have been accomplished.

Sprint Review. At the end of each sprint, the project was evaluated. This review

involves verifying features and outputs indicated in the sprint. Any inconsistencies were

identified and addressed by the researchers. This process ensured that the study remained

aligned with the client's expectations. When the client and adviser decided to add to the

existing set of user scenarios, the researchers updated the backlogs and will proceed to

the next sprint at hand. The client has the final say whether the requirements are met or a

new sprint should be added.

Retrospect. During this phase, the researchers did a thorough analysis of their

performance. Strengths and weaknesses were identified with the aim of improvement. In

examining, the goal was to enhance the overall efficiency, collaboration, and

effectiveness for the following sprints.

Release. This phase is the conclusive step of this methodology. The project is

released to the client as the overall requirements are met. This is additionally
 33

accompanied by documentation and training on system utilization will be provided to the

client.

Requirements Analysis and Documentation

This section discusses the system requirements for both the end user and the

developer. Both the hardware and software requirements were analyzed to provide the

baseline minimum requirements in order to run the proposed system without

compromises to its quality. Moreover, the recommended requirements provided would

allow the system to run to its full extent and ensure that the users and developers would

be able to smoothly operate the system.

Table 2 contains the system requirements for end users in order to run the

proposed system. The minimum requirements take into account the web-based nature of

the system.

Table 2
Hardware and Software Requirements for End Users

Category Minimum Recommended

Operating System Windows 7 Windows 10

Dual-core processor (e.g., Intel Quad-core processor (e.g., Intel

Processor
Core i3) Core i5) or higher

Graphics Integrated graphics Dedicated graphics card

RAM 4 GB RAM 8 GB RAM or higher

Screen Resolution 1280x720 or higher 1920x1080 or higher

 34

Category Minimum Recommended

Stable broadband or 4G/5G Stable broadband or 4G/5G

Internet Connection
connection connection

Latest version of Google Chrome Latest version of Google

Web Browser
or Microsoft Edge Chrome or Microsoft Edge

Table 3 and Table 4 lists the hardware of software requirements for developers

respectively. These requirements are higher than that of the end user, as to easily deploy

tests and ensure that development of the system would proceed smoothly. The team

utilized Firebase as the database management system due to its robust features and

reliability in handling large volumes of data. Additionally, React JS was chosen as the

frontend framework for its ability to create dynamic and interactive user interfaces

efficiently. These choices are made to ensure scalability, performance, and a seamless

user experience throughout the system.

Table 3
Hardware Requirements for Developers

Category Minimum Recommended

Processor Intel Core i5 or equivalent Intel Core i7 or equivalent

RAM 8GB 16GB

Storage 128GB HDD / SSD 256GB SSD

High-speed Broadband
Network Broadband Internet
Internet
 35

Table 4
Software Requirements for Developers

Category Minimum Recommended

Operating System Windows 7 Windows 11

Latest Version of Chrome, Firefox Latest Version of Chrome,

Browser
or Edge Firefox or Edge

Database Firebase Firebase

Frontend React JS React JS

Design of Software, Systems, Product, and/or Processes

Figures 3 to 6 present the diagrams used within the study. These diagrams were

developed during the design phase of the software development methodology. The

diagrams included and used in this study are context diagram (level 0 data flow diagram),

level 1 data flow diagram, enhanced entity-relationship diagram, system flowcharts,

visual table of contents, use case, and prototype.

Figure 3 depicts the interaction between external entities and the system. The

context diagram serves the purpose of presenting a simplified graphical representation

data flow of the system, involving the entities with its input and output. The diagram

adheres to the principles of the Gane and Sarson notation, a structured systems analysis

and design methodology. External entities are represented as squares, the system is

positioned at the center as a process, and arrows indicate the flow of data or information

between the system and external entities.

 36

Figure 3
Context Diagram

Figure 4, the level 1 data flow diagram provides a breakdown of the particular

processes enacted within the system.

Figure 4

Data Flow Diagram Level 1

 37

Figure 5, the use case diagram represents the interaction between users and the

system. It visualizes various system functionalities that users engage in. The users

(resident, official, admin, and superadmin) are represented by stick figures or the actors

in the diagram. The functionalities are represented by ovals, with arrows indicating the

relationships between the users and the functionalities.

 38

Figure 5
Use Case Diagram

The diagram depicted in Figure 6 is a graphical presentation of various system

entities. The Entity Relationship Diagram below showcases the connections between the

residents, barangay, and the barangay officials within the system. This facilitates a clear

understanding of the workflows and their relations between these significant entities.
 39

Figure 6
Entity Relationship Diagram
 40

System Flowchart

Figure 7 - N are flowcharts that depict the necessary steps involved in the

barangay information management system. The figures serve as aids in clarifying the

system’s workflow through step-by-step documentation of its processes.

Figure 7 shows the symbols used in the flowchart and their corresponding use.

Figure 7

Flowchart Symbols

In Figure 7, a resident would be able to select various options to navigate to, such
 41

as Services, Announcements, Policies, and the About section.

Figure 7

Resident Main Page System Flowchart

In Figure 8, a resident would be able to make a request for the different services

offered by the barangay. Creating a requires the user to provide an email address which

would be utilized to receive a one-time pin (OTP) to confirm that they are real

individuals.
 42

Figure 8

Resident Service Request System Flowchart

In Figure 9, a resident would be able to view the news and announcements made

by barangay officials. A gallery of images and posts could be viewed, as well as

text-based announcements.
 43

Figure 9
Resident News and Announcements Page System Flowchart

In Figure 10, the user must input their credentials in order to access the system.

Upon logging in, the user would be checked whether they are an admin, or a barangay

official.
 44

Figure 10

Login Page System Flowchart

 45

Figure 11 depicts the main landing page for the officials side of the system.

Barangay officials would be able to select various options to navigate to, such as

Notifications, Registry, Request, News and Updates, Recent Activities, and Account

Information.

Figure 11

Official Main Page System Flowchart

 46

Figure 12 shows how the user could view notifications from incoming requests.

They could then choose between reading said requests, getting redirected to the request

page, or browsing through other relevant notifications from upcoming events.

Figure 12
 47

Officials Notification System Flowchart

Figure 13 depicts how the official could browse the registry and choose which

records would be checked. The choices would include the records divided into: residents,

businesses, and incidences.

Figure 13
 48

Display Registry System Flowchart

In Figure 14, the officials would be able to access the requests of residents for
 49

specific documents, as well as choose to browse individual records.

Figure 14
 50

Officials Document Request System Flowchart

Figure 15 depicts the news and announcements page for the barangay officials.
 51

They would be able to add new posts, as well as view, edit, and archive existing ones.

Figure 15

Officials News and Updates System Flowchart

Figure 16 depicts the process for displaying and generating reports in the system.

In order to generate reports, a report type must be chosen together with specific filters

needed for said report.

 52

Figure 16

Reports System Flowchart

Figure 17 depicts the tracked recent activities of the barangay officials that they

have previously done in the system. This could be viewed and categorized using filters.
 53

Figure 17

Recent Activities System Flowchart

Figure 18 depicts the account information page which allows the barangay

officials to view and edit information of the accounts in the system.

 54

Figure 18

Account Information System Flowchart

In Figure 19, barangay officials would have access to the registry of resident

profiles. Officials can display the records and use data filters to find specific information.

New resident profiles could be added to the registry by filling out a form.
 55

Figure 19

Manage Registry System Flowchart

 56

Figure 20 depicts the records of business profiles. Officials can display the

records and use data filters to find specific information. New business profiles could be

added to the registry with a verification process to check whether a business is legitimate.

Figure 20

Add Business Records System Flowchart

 57

Figure 21 depicts the process of editing business records.

Figure 21

Edit Business Records System Flowchart

In Figure 22, incidence records from the submitted blotter forms would be

displayed. The officials would be able to manage said incidence record by adding,

editing or discarding it.

 58

Figure 22

Incidence Page System Flowchart

In Figure 23, new requests from the residents would be displayed. The officials

would be able to manage said requests by selecting the nature of said request then filling

out the necessary details before issuing the requested document.

 59

Figure 23

Manage Requests Page System Flowchart

In Figure 24, once logged in, the admin is able to choose between multiple actions

such as viewing officials or data records, customizing the system, and viewing reports.

Figure 24

Admin Main Page System Flowchart

60
 61

Figure 25 depicts the page wherein the admin could manage system data. The

overall data of the system can be backed up or restored to a previous state.

Figure 25

System Data Page System Flowchart

Figure 26 depicts the page which contains the account details of the registered

barangay officials. The admin could add new, and edit official accounts.
 62

Figure 26

Official Accounts System Fow

In Figure 27, the system could be customized to cater to the specific barangay that

would use it. The admin could replace the following: description and details; images and

logos; and the header of the system.

 63

Figure 27

Reports System Flowchart

In Figure 28, system reports could be viewed and generated by the admin.
 64

Figure 28

Reports System Flowchart

Figure 29 depicts the process of creating a backup and restoring from said backup.

Figure 29

Backup System Flowchart

 65

Figure 30 depicts the process of checking the Log History of the users of the

system.

Figure 30

Backup System Flowchart

 66

Visual Table of Contents

Illustrated in Figures 30 to 31 is an overview of the content and structure of the

system. Within the figures of Visual Table of Contents, this will serve as a roadmaps

showing different components of the system.

Figure 30 represents the content when the residents have accessed the website,

while Figure 31 depicts the content when the Barangay Officials have accessed the

website.

Figure 30

Resident’s View Visual Table of Contents

67
 68

Figure 31
Admin and Barangay Officials View Visual Table of Contents
 69

Development and Testing

This section explains the kinds of testing to be utilized by the researchers. These

would be done to ensure the proposed system’s quality and accuracy in performing its

designated tasks.

Black-box Testing. Upon the completion of the proposed system, the researchers

decided on utilizing Black-box testing. This type of testing was chosen primarily for the

end-users of the system - the barangay officials and residents. The approach focuses on

manually testing the functionalities and user interface of the system while disregarding its

internal structure. Testers will interact with the system as regular users would in order to

verify that the system works as intended white also user-friendly. This would be

incorporated alongside usability testing in order to evaluate the system’s ease of use,

navigation, and its overall user experience.

White-box Testing. This type of testing was chosen primarily for the developers

working on the BIMS. It will be employed once the proposed system is near the end of

each sprint in order to ensure code quality and readability, as well as the system’s

performance. The assigned developers will write and execute unit tests to verify each

individual component and functions within the system. This would be incorporated

alongside regression testing to ensure that code changes done during each sprint would

not introduce new bugs.

Unit Testing. This type of testing would be employed in order to verify the

individual components or units of code. It would be under the planned white-box testing

wherein test cases would be written in order to validate that each unit of the system
 70

performs its specified task. It was chosen as a testing method since doing so testing

would allow the researchers to identify and fix bugs early on in the development process.

Integration Testing. Once the individual units pass unit testing, they would be

combined or integrated to test the interactions between them. The main goal of this

testing would be to validate the interactions of each module of the system, ensuring that

they work seamlessly. This is in order to avoid any issues caused by data corruption and

communication issues that would prevent the system from working as a whole.

System Testing. This type of testing would be employed by researchers in order

to evaluate the complete system’s functionalities as a whole. Doing said testing would

ensure that the system meets all the specified requirements, performs as expected, and

accomplishes its intended functionalities.

Acceptance Testing. Once the system is in working condition with most of its

features in place, this type of testing would occur. The barangay officials and system

administrator would be the first testers as they would be the ones to handle most of the

system’s functionality (admin side). On the other hand, the regular barangay residents

would test the processes regarding requests. Feedback and insights from the users would

be used to identify issues, gaps and further areas for improvement.

System Evaluation

The researchers decided for the system evaluation to be done based on the

ISO/IEC 25010:2023 criteria. Obrenović (2023), defines it as a standard that provides

guidelines and recommendations for evaluating software product quality and is a set of

international standards for software engineering. This standard outlines a set of

 71

characteristics and sub-characteristics which aims to represent the quality of the system.

This would be combined with metrics and evaluation criteria that could be used to

determine the system’s quality. Evaluation would be conducted using a 5-point likert

scale as the research instrument to be distributed to the planned respondents. The results

would then be used to measure the rating of how the system meets or misses the

established criteria.

Research Instrument

The researchers used ISO/IEC 25010:2023 as a model to evaluate their system.

The respondents used the Likert Scale on each criterion of the ISO/IEC 25010:2023

model to collect data responses and evaluated the system using Google Form(s) as the

research instrument.

Data Gathering Procedure

The information required to appraise the system's performance was gathered by

the researchers with the ISO/IEC 25010:2023 as their criterion basis. Google form(s)

served as the medium to disseminate the questionnaire and collect data responses.

Population and Sample of the Study

The population involved in the sampling of the system's performance includes Six

(6) IT Professionals, Four (4) Barangay Personnel, and Twenty (20) Barangay

Respondents.

Statistical Treatment

The researchers employed Likert Scale to measure collected responses evaluating

 72

the system. The ratings, feedback and responses would be used to analyze the computed

mean of each criterion based on the respondent's evaluation of the system. The table

below shows the weighted score and its descriptive evaluations.

Description of the Prototype

The following Figures depict the prototype that the researchers will develop. In

designing the system's layout, careful consideration is given in terms of the user's

experience, functionality, and scalability. This will ensure a seamless interaction and

intuitive navigation for the end-users.

Figure 32 shows the Landing Page of the System when accessed. This is intended

for the Residents to view any information regarding their Barangay. Additionally, the

Residents can navigate to explore various services offered.

Figure 32

Resident Landing Page (Part 1) of the System

Figure 33
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Resident Landing Page (Part 2) of the System

 74

Figure 33 displays the News and Updates Page. Wherein the residents can be

updated with the upcoming events, news, and announcements within the community.

Figure 34

News and Updates Page of the System

 75

Figure 35 to 40 shows the various services offered by the Barangay. Each

Resident is presented with the option to create a request online or by downloading a

specific form to submit to the Barangay Officials onsite. Additionally, security measures

will be implemented to safeguard inputted data, which is the utilization of one-time

passwords (OTPs) sent to the resident's email.

Figure 35

Services Page of the System

 76

Figure 36

Indigency Request Form Page of the System

Figure 37

Indigency Request Form Page 2 of the System

 77

Figure 38

Inquiry Form Page of the System

Figure 39

SMS and Email Confirmation Form Page of the System

 78

Figure 40

Submission Confirmation Form Page of the System

Figures 41 to 44 displays the Policies Page, which serves as a repository of

significant rules and regulations governing various aspects of the community. It

shows policies such as the Executive Order, Barangay Resolution, and Barangay

Ordinance.

Figure 41
Executive Orders Page of the System
 79

Figure 42

Barangay Resolutions Page of the System

Figure 43

Barangay Ordinances Page of the System

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Figure 44

Policies Page of the System (Detailed)

Figure 45 to 46 shows the About Page of the system. Indicated here is the

overview of the website, as well as some information regarding the elected barangay

officials.

Figure 45

About Page of the System

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 82

Figure 46

About - Gallery Page of the System

 83

The next Figures are exclusively for the Barangay Officials and the Admin. These

prototypes are designed and tailored to the workflows that the Barangay handles.

Moreover, these offer advanced functionalities to streamline administrative tasks.

Figure 47 shows the LogIn Page, where the Barangay Officials will be able to

sign in using their credentials. In addition to this functionality, the Forgot Password

feature is included. This section is optimized to facilitate prompt and efficient access for

the Barangay.

Figure 47

Login Page of the System

Figure 48 displays the Dashboard for the Barangay Officials. This will serve as a

centralized platform for the users to ensure quick access to different functionalities. This

feature will boost productivity by optimizing task efficiency.

 84

Figure 48

Dashboard Page of the System

Figure 49, illustrates the notifications for the end-user. This guarantees up-to-date

updates, and alerts within the system.

Figure 49

Notification Page of the System

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Figures 50 to 53 depict the Barangay Information Page which shows details of the

barangay as well as its officials. The user would be able to edit the information presented.

Figure 50

Barangay Details Page of the System

Figure 51

Edit Barangay Details Page of the System

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Figure 52

Barangay Officials Page of the System

Figure 53

Account Confirmation Form Page of the System

 87

Figure 54 displays the Permissions Section, a significant component of the

system. Which grants selective access to various records and functionalities based on the

user's roles. This feature will be exclusively available to the admin and the higher-ranking

individuals in the Barangay.

Figure 54

Permissions Page of the System

Figures 55 to 56 depict the account creation form for barangay officials. This is

only accessed by the system administrator.

 88

Figure 55

Account Creation Form Page of the System

Figure 56

Creation Confirmation Form Page of the System

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Figures 57 to 73 depicts the Registry Section. This serves as a repository of the

essential data gathered and imported. The end-user can encompass various records within

the Registry Page. It includes sections for the Residents' Records, Business Records, and

Incident Records. This enables management, retrieval, and updating of vital pieces of

information.

Figure 57

Resident Records Page of the System

Figure 58

Resident Profile Page of the System

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Figure 59

Edit Resident Profile Page of the System

 91

Figure 60

Resident Transactions Page of the System

Figure 61

Add Resident Form Page of the System

 92

Figure 62

Add Resident Form Page 2 of the System

Figure 63

Add Resident Form Page 3 of the System

 93

Figure 64

Business Records Page of the System

Figure 65

Incidents Reports Page of the System

 94

Figure 66

Incident Reporter Information Page of the System

Figure 67

Incident Details Page of the System

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Figure 68

Incident Parties Involved Page of the System

Figure 69

Incident Ledger Page of the System

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Figure 70

Add Incident Report Page of the System

Figure 71

Add Incident Report Page 2 of the System

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Figure 72

Add Incident Report Page 3 of the System

Figure 73

Add Incident Report Page 4 of the System

Figure 74 to 76 depicts the Request Section. The Barangay Officials will be

shown a list of pending requests submitted by the residents. Each request will be
 98

evaluated depending on the request's validity before approval. This will simplify the

validation process, enabling the officials to manage incoming requests.

Figure 74

Request Main Page of the System

Figure 75

Pending Requests Page of the System

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Figure 76

Document Request Form of the System

Figures 77 to 78 shows the Records Section. In this section, the submitted

document requests by the residents are managed. The end-user will be able to facilitate

efficient tracking and management of the residents' requests.

Figure 77

Records Page of the System

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Figure 78

Filtered Records Page of the System

Figures 79 to 80, the News and Updates Section, is dedicated solely to the

Barangay Officials. This serves as a platform for receiving and posting information on

upcoming events and announcements. The officials can stay informed and guarantee

communication and coordination within the barangay.

Figure 79

News and Updates Page of the System

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Figure 80

Post News and Updates Form Page of the System

Figure 81 displays the Forms Page, wherein the available forms for the Residents

can be edited (Online Application) and uploaded (Personal Application). Flexibility is

offered to the end-users, allowing efficient updates to ensure the accuracy and relevance

of the forms. This will maintain compliance with the changing requirements of

documents.
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Figure 81

Forms Page of the System

Figure 82 illustrates the Figures and Reports Page. The page displays visual

representations of the data collected within the system. The end-user can access graphs

and charts to make comparisons effectively.

Figure 82

Figures and Reports Page of the System

gx
 103

Figure 83 displays the activity history of the user. This provides a detailed log of

the user's actions within the system. Hence, ensuring transparency and accountability in

the system.

Figure 83
Activity History Page of the System

Figure 84 depicts the Import Records Page, wherein users are allowed to upload

data from external sources. This can be used for the integration and transitioning of

different systems.
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Figure 84
Import Records Page of the System

Figure 85 shows the Backup Page which shows a list of previously done backups.

Backing up the data can be done both manually and automatically on schedule.

Figure 85
Backup Page of the System
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Figures 86 to 87 show the settings. The users can customize their profiles and

system preferences according to their selections.

Figure 86

Edit Profile Page of the System

Figure 88

Profile Settings Page of the System

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CHAPTER IV

RESULTS AND DISCUSSION

This chapter focuses on discussing the results of the development process and

providing a systematic analysis of the objectives in Chapter 1. Moreover, respondent

feedback is evaluated based on the satisfaction levels related to the developed barangay

management system. Providing valuable information regarding user perception and

potential improvements to be implemented.

Significant Features of the System

The developed barangay information management system consists of features that

aim to streamline barangay administrative processes, as well as to promote seamless

communication between the residents and the barangay proper. These selected features

address the needs of the barangay and its residents. The following section expounds on

the impact of said features on the community.

1.1. Resident and Business Profiling. Figures 89 - N, the Resident and Business

Profiling feature is essential for efficient barangay management and service delivery. By

centralizing data for both residents and businesses, the system ensures easy access to

accurate information, enabling barangay officials to make informed decisions based on

community demographics and business trends in the barangay. Subsequently, barangay

personnel such as Mother Leaders and Secretaries would have an easier time recording

data which measure in thousands. These improvements are accomplished with the use of

appropriate display and filtering formats such as tables, as well as fields with input

validation, lessening human-errors. This streamlined system reduces redundancy,

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prevents data inconsistencies, and simplifies the process of managing records and

interactions with both residents and local businesses.

Figure N

Resident and Business Registry Page of the System

Figure N

Add to Registry Page of the System

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1.2. User Roles and Permissions. Figures N - N Depict the User Roles and

Permissions feature. This functionality is essential for secure system access management,

allowing barangay administrators to control access to various system modules based on

roles. By assigning specific permissions to barangay officials and personnel, the system

ensures that each user only has access to the relevant functions to their role. This

improves security, reduces the risk of unauthorized access, and creates a tailored

experience that would be deemed user-friendly as it omits system features unrelated to

their assigned tasks.

Figure N

Add User Account Page of the System

Figure N

Manage Permissions Page of the System

1.3. Document Request Management. Figures N - N showcases the Document

Request Management functionality involving both resident requests, and official

responses. Said functionality simplifies access to vital documents, making it easier for

residents to request official records like certificates, permits, or clearances online. This

module is crucial as it promotes an efficient and transparent documentation process.

Uploaded form templates would be used as a basis and fields would be autofilled based

on the request values received from the residents. This results in minimized manual

paperwork and significantly reduced wait times. Subsequently, this ensures that barangay

personnel can handle requests more efficiently, which in turn, enhances community
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satisfaction.

Figure N

Admin Forms Page of the System

Figure N

Selected Form Page of the System

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1.4. Barangay Blotter Management. Figures N - N, This feature plays a crucial

role in upholding peace and order within the community. By recording incidents and

complaints digitally, it ensures that cases are documented, monitored, and addressed more

efficiently. This organized system allows barangay officials to maintain clear and

accurate records of all incidents. Moreover, the secure method of keeping the sensitive

files would also protect said files from being tampered with. Thus promoting

accountability and transparency in resolving cases and building community trust.

Figure N

Admin Forms Page of the System

Figure N

Selected Form Page of the System

1.5. Record Management and Reports. Figures N - N displays the Record

Management and Reports functionality. Said part of the system is essential for effective

governance and strategic planning. This module provides barangay personnel a

streamlined way of creating, updating, and accessing records, effectively increasing their

productivity. Moreover, the produced reports allow officials to gain insights that guide in

better decision-making, allowing them to track trends, monitor services, and identify

areas for improvement.

Figure N
 111

Records Page of the System

Figure N

Reports Page of the System

1.6. Announcements and Resident Communication. Figures N - N. Said

function is key to building a well-informed and connected community. It allows barangay

 112

officials to disseminate critical updates, event notifications, and emergency alerts directly

to residents and fellow barangay personnel. This is essential for fostering resident

engagement and trust by providing an avenue for residents to comment on posted

announcements. Said comments could also be moderated, ensuring a safe space for

barangay residents who use the site.

Figure N

Announcement Management Page of the System

Figure N
 113

Announcements Page of the System

1.7. Resident Assistance and Feedback Submission. Figures N - N illustrates

how residents would be provided easy access to sending inquiries, feedback, and

contacting barangay personnel. This is done through the use of feedback forms and

Facebook Messenger integration. This would empower residents to find answers to their

questions and help resolve issues in the community. . This feature is critical as it reduces

the burden on barangay staff and provides residents with a means to gain answers to their

questions.
 114

Figure N

Resident Feedback Form Page of the System

Figure N

Facebook Messenger Integration Page of the System

1.8. Barangay Website Customization. Figures N - N discusses the Barangay

Website Customization feature. Website customization is important for maintaining a

relevant and approachable online presence. By allowing barangays to customize their

website content, the system helps each barangay create a personalized digital space that

reflects its identity and community values. The system, being generic in nature, places

great importance in customization as it allows a number of different barangays to utilize

it. Moreover, it allows existing barangays to keep the displayed information up-to-date,

especially once the barangay officials’ terms end.

Figure N

Barangay Information Customization Page of the System

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Resident Website Access

Figures N - N illustrates the Resident Website, serving as the platform where

residents can easily access services, receive announcements, and interact with their

barangay. This functionality is vital as it promotes accessibility and community

engagement, ensuring residents can stay up-to-date on barangay events, as well as access

relevant information online. The website also contains essential resources which depict

various hotlines and maps that highlight the importance of safety. In addition, it also

provides residents a streamlined way of availing specific barangay services through

online requests.

Figure N

Resident Landing Page of the System

Figure N
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 117

Barangay Safety Page of the System

Evaluation Result Based on ISO/IEC 25010:2023 Software Standards

The system was evaluated based on the instruments below.

1. Functional Suitability

As seen in Table N, the BIMS scored 4.80 in functional suitability, reflecting a

high level of user agreement that the system effectively meets their functional

requirements. This score indicates that the core features, such as resident and business

profiling, document and record management, and the resident website, provide valuable

benefits and meet the specific needs of the barangay and community.

Table N
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Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Functional Suitability

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Functional Suitability
Functional Completeness - The system
provides a set of functions that covers
all the specified tasks and intended
users’ objectives.(e.g., Barangay Record
26 6 0 0 0 4.84 Excellent
Management, User Account
Management, Website Customization,
Resident Form and Feedback
Submission)
Functional Correctness - The system
provides accurate results when used by
24 8 0 0 0 4.74 Excellent
intended users. (e.g., Retrieved and
Submitted data are accurate)
Functional Appropriateness - The
system provides functions that facilitate
the accomplishment of specified tasks 25 7 0 1 0 4.81 Excellent
and objectives. (e.g., Prompts based
on user actions and errors)
Weighted Mean 4.80 Excellent

2. Performance Efficiency

Table N depicts that the system demonstrates excellent performance efficiency,

scoring a weighted mean of 4.70. Users report that the system consistently meets

expectations for time behavior, with acceptable system loading times. Additionally, the

system maintains efficient resource utilization operating within resource limits while

managing necessary functions. In terms of capacity, the system appears to support

multiple records and could handle simultaneous requests. Overall, these scores indicate

that the system reliably meets performance requirements.

Table N
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Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Functional Suitability

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Performance Efficiency
Time Behavior - The system performs
its specified function under specified
conditions so that the response time and
throughput rates meet the 25 7 0 0 0 4.78 Excellent
requirements. (e.g., Pages load quickly,
reports generate in an appropriate
speed)
Resource Utilization - The system uses
no more than the specified amount
23 8 1 0 0 4.69 Excellent
of resources to perform its function
under specified conditions.
Capacity - The system meets
requirements for the maximum limits of
a product parameter. (e.g., Supports 22 8 2 0 0 4.63 Excellent
multiple records, handles multiple
requests)
Weighted Mean 4.70 Excellent

3. Compatibility

Table N. With a weighted mean score of 4.48, the system is shown to

appropriately display the characteristics of being a compatible application. Users seem to

find that the system could smoothly operate together with other application software,

allowing for simultaneous use with other necessary programs deemed important in

barangay administrative processes .

Table N
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Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Compatibility

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Compatibility
Co-existence - The system performs its
required functions efficiently while
sharing a common environment and
resources with other products, without
detrimental impact on any other 15 15 2 0 0 4.41 Very Good
product. (e.g., Operates smoothly
alongside
other software, doesn’t interfere with
local network applications)
Interoperability - The system can
exchange information with other
products
and mutually use the information that 20 10 2 0 0 4.56 Very Good
has been exchanged. (e.g., Disqus
comments and Messenger integration,
Exporting to PDFs)
Weighted Mean 4.48 Very Good

4. Usability

Table N. Receiving a score of 4.70 in usability indicates that the users are overall

satisfied with the ease-of-use of the system. The high rating implies that users found the

system easy to navigate and operate. Therefore allowing users who have low digital

literacy to still pick up and understand the system’s functionalities when used.

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Interaction Capability

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Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Interaction Capability
Appropriateness Recognizability -
The system can be recognized by users
as appropriate for their needs. (e.g.,
24 8 0 0 0 4.75 Excellent
Features align with barangay
administrative tasks and resident
services)
Learnability - The system can have
specified users learn to use specified
24 6 2 0 0 4.69 Excellent
product functions within a specified
amount of time.
Operability - The system has functions
and attributes that make it easy to
operate and control. (e.g., Clear 25 7 0 0 0 4.78 Excellent
navigation, Accessible settings, Proper
form layouts, Clean table format)
User Error Protection - The system
can prevent operation errors. (e.g., 22 7 3 0 0 4.59 Very Good
Validates data entries)
User Engagement - The system
presents functions and information in an
inviting and motivating manner
22 9 1 0 0 4.66 Excellent
encouraging continued interaction (e.g.,
Concise layout, Clear choices and
options)
Inclusivity - The system can be utilized
by people of various backgrounds.
23 9 0 0 0 4.72 Excellent
(e.g., System is easily understood by
users: from residents to experts)
User Assistance - The system can be
used by people with the widest range
of characteristics and capabilities to
24 6 2 0 0 4.69 Excellent
achieve specified goals in a specified
context of use. (e.g., Includes clear
instructions and labels)
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Self-Descriptiveness - The system can

present appropriate information,
where needed by the user, to make its
capabilities and use immediately
24 8 0 0 0 4.75 Excellent
obvious to the user without excessive
interactions with a product or other
resources. (e.g., Labels and prompts
clarify functions)

Weighted Mean 4.70 Excellent

5. Reliability

Table N illustrates that with an overall reliability score of 4.55, the system is rated

as highly dependable and consistent in performance. Users find it trustworthy, as it

effectively manages tasks with minimal errors and interruptions, supporting reliable

operation for barangay administration needs. In case errors occur, the system employs

appropriate error logging as a countermeasure, ensuring easier recovery.

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Reliability

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Reliability
Faultlessness - The system performs
specified functions without fault under
19 10 3 0 0 4.50 Very Good
normal operation. (e.g., Features
function as intended without errors)
Availability - The system is operational
and accessible when required for
20 11 1 0 0 4.59 Very Good
use. (e.g., 99.9% uptime, Accessible
during business hours)
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Fault Tolerance - The system operates

as intended despite the presence of
hardware or software faults. (e.g.,
20 8 4 0 0 4.50 Very Good
Continues functioning with minor
issues,
redundant systems in place)
Recoverability - The system can
recover the data directly affected and
reestablish the desired state of the
21 9 2 0 0 4.59 Very Good
system. (e.g., Data backup processes
restore lost information, Quick recovery
after failures)
Weighted Mean 4.55 Very Good

6. Security

In Table N, it is depicted that the system received an overall security score of

4.67, the score reflects strong confidence in the system’s protective features. This high

rating suggests users feel assured that their data is protected against unauthorized access

and modifications, reinforcing trust in the system's ability to securely handle sensitive

information within the barangay

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Security

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Security
Confidentiality - The system ensures
that data are accessible only to those
24 5 3 0 0 4.66 Excellent
authorized to have access. (e.g.,
Role-based access controls)
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Integrity - The system ensures that its

state and data are protected from
unauthorized modification or deletion
24 7 1 0 0 4.72 Excellent
either by malicious action or computer
error. (e.g., Data validation checks,
Logs of data changes)
Non-repudiation - The system can be
proven to have taken place so that
the events or actions cannot be
21 10 1 0 0 4.63 Excellent
repudiated later. (e.g., Audit trails of
user
actions)
Accountability - The system enables
the actions of an entity to be traced
23 7 2 0 0 4.66 Excellent
uniquely to the entity. (e.g., User
activity logs, identifiable user sessions)
Authenticity - The system can prove
that the identity of a subject or
27 3 2 0 0 4.78 Excellent
resource is the one claimed. (e.g., SMS
and email authentication)
Resistance - The system sustains
operations while under attack from a 20 10 2 0 0 4.56 Very Good
malicious actor
Weighted Mean 4.67 Excellent

7. Maintainability

As shown in Table N, the BIMS received an overall maintainability score of 4.73,

indicating that users find it highly manageable and adaptable. This high score indicates

that the system can be efficiently updated and maintained, ensuring that changes and

improvements are implemented smoothly. Moreover, the generic nature of the system

highlights its reusability, as components could be used in similar systems.

Table N
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Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Maintainability

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Maintainability
Modularity - The system can limit
changes to one component from
affecting 23 8 1 0 0 4.69 Excellent
other components. (e.g., Resident
profiles and Announcements)
Reusability - The system can be used
as assets in more than one system,
or in building other assets. (Modules 24 7 1 0 0 4.72 Excellent
such as barangay record management
can be used in other systems
Analyzability - The system can be
effectively and efficiently assessed
regarding the impact of an intended
change to one or more of its parts, to 25 6 1 0 0 4.75 Excellent
diagnose it for deficiencies or causes of
failures, or to identify parts to be
modified.
Modifiability - The system can be
effectively and efficiently modified
without 24 6 2 0 0 4.69 Excellent
introducing defects or degrading
existing product quality.
Testability - The system can enable an
objective and feasible test to be
26 6 0 0 0 4.81 Excellent
designed and performed to determine
whether a requirement is met.
Weighted Mean 4.73 Excellent

8. Flexibility

Table N assesses that the system scored an excellent overall rating of 4.65 for

flexibility. This rating highlights that the system is well-suited for various environments,

adaptable to different workloads, and capable of easy setup. These factors contribute to
 126

its reliability in diverse settings, enhancing user confidence in the system's adaptability.

However one respondent deemed the system only “fair” when it comes to system

replaceability, implying that a better system may be in the market.

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Flexibility

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Flexibility

Adaptability - The system can be

effectively and efficiently adapted for or
transferred to different hardware,
23 7 2 0 0 4.66 Excellent
software, or other operational or usage
environments. (e.g., Desktop and
Mobile compatibility)

Scalability - The system can handle

growing or shrinking workloads or
21 9 2 0 0 4.59 Very Good
adapt
its capacity to handle variability
Installability - The system can be
effectively and efficiently installed
successfully and/or uninstalled in a 23 7 2 0 0 4.66 Excellent
specified environment.(e.g., Web-based
access)
Replaceability - The system can
replace another specified product for the
same purpose in the same environment. 24 7 0 1 0 4.69 Excellent
(e.g., Generic functionality allows
for use in different barangays)
Weighted Mean 4.65 Excellent

9. Safety
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Table N depicts how the BIMS scored a very good overall rating of 4.59 in safety,

reflecting strong user confidence in its safe operational parameters. This score indicates

that the system effectively identifies and manages operational risks, provides necessary

hazard warnings, and integrates safely with other components. Features addressing safety

concerns are found in the dedicated Barangay Safety section of the system. Enhancing

resident awareness through online information dissemination.

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Safety

Rating Descriptive
Item Mean
5 4 3 2 1 Interpretation

Safety
Operational Constraint - The system
can constrain its operation to within
21 9 2 0 0 4.59 Very Good
safe parameters or states when
encountering operational hazards.
Risk Identification - The system can
identify a course of events or
operations that can expose life,
property, or environment to 22 7 3 0 0 4.59 Very Good
unacceptable
risk. (e.g., Blotter management,
Resident feedback
Fail-Safe - The system can
automatically place itself in a safe
operating 16 13 3 0 0 4.41 Very Good
mode, or revert to a safe condition in
the event of a failure
Hazard Warning - The system can
provide warnings of unacceptable risks
to operations or internal controls so that 22 9 1 0 0 4.66 Excellent
they can react in sufficient time to
sustain safe operations.
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Safe Integration - The system can

maintain safety during and after
25 5 2 0 0 4.72 Excellent
integration with one or more
components.
Weighted Mean 4.59 Very Good

Table N

Frequency Distribution and Descriptive Measures of the Respondents Rating to the

System in Terms of Safety

The BIMS has received strong ratings across all evaluation criteria, particularly

excelling in areas such as Security, Maintainability, and Flexibility. These high scores

reflect users' confidence in the system’s ability to protect sensitive data, ensure smooth

maintenance, and adapt to different operational environments. Moreover, the system’s

impressive performance in Functional Suitability, Performance Efficiency, and Reliability

indicates that it effectively meets user needs while delivering efficient and consistent

service. Although areas like Compatibility and Safety received slightly lower scores, they

still reflect favorable user feedback, indicating room for improvement without

compromising overall system satisfaction.

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CHAPTER V

SUMMARY AND RECOMMENDATIONS

This chapter provides a short overview of the gathered findings, draws

conclusions, and offers recommendations that could be used for future similar studies.

Summary of Findings

The significant findings can be summarized as follows, based on the presente

objective of the study:

1. Integrate features on a barangay information management system.

The researchers found that the specific features in the BIMS enhances the

efficiency, security and accessibility of barangay information. These features aim to help

residents with its improved service processes and provide barangay officials with tools to

hold, secure, and manage data effectively. Moreover, the organized structure of record

storage, as well as the streamlined process of receiving and dealing with requests, have

proved to be beneficial in lessening the workload of barangay personnel. Subsequently, the

enhanced approaches to barangay and resident communication are expected to lead to

further improvements in the community as a whole.

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2. Integrate a resident-facing website to the barangay information management

system

The developed BIMS was able to produce a resident-facing website that catered to

various needs of a typical barangay resident. With significant features such as requesting

forms and services online, staying up-to-date with real-time announcements with

community interaction features, Said features are essential in empowering communities

and providing them with the avenue to easily voice out their concerns, feedback, and

easily avail barangay services in the comfort of their own home.

3. ISO/IEC 25010:2023 software quality evaluation

The collected tallied data from the survey forms depict that the overall system has

adhered to the ISO/IEC 25010:2023 evaluation criteria. The system has received an

excellent rating in most of the categories, highlighting the respondents’ favorable outlook

toward the quality of the system. It could then be surmised that the system met the

business requirements that were set, as well as the previously described objectives.

Conclusion

In conclusion, after a thorough analysis on the finished system, the researchers

surmise that the developed BIMS is proficiently able to accomplish the objective of

streamlining barangay administrative processes. The features, specifically the ones

dealing with record handling and document management, are found to be able to help

minimize workload, reduce errors, and promote accurate, timely service to residents.

Moreover, this online accessibility has proven particularly beneficial, promoting

transparency and fostering a more connected community.Backed by the respondents’

positive evaluation towards the system's features and usability, the BIMS is expected to
 131

leave an impact on the barangays that would choose to employ the system. The system

serves as a model for future barangay information management initiatives, showcasing

the potential of digital tools to elevate local governance and empower communities.

Recommendations

Based on the study’s findings and conclusion, the following suggestions are

provided for future researchers who would partake in a similar endeavor.

1. Use Word files for automated document filling. Incorporate Word files for

document generation to make automatic detail-filling more seamless and

user-friendly for barangay personnel. Problems with the flexibility of PDF files

became apparent once the amount of templates increased

2. Allow Resident-Generated Announcements Enable a feature for residents to

post announcements, with moderation controls to ensure posts meet community

standards.

3. Integrate a Chatbot for the Messenger Feature Add a generic chatbot to handle

common inquiries, or give barangays the option to develop a custom chatbot for

more personalized responses.

4. Ensure Adequate Training Resources for Barangay Staff Select barangays

with sufficient resources and time to undergo training, as this will help maximize

the system’s effectiveness and ease its adoption.

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