LESSON 13:
ICT Project Maintenance
LIKE to Engage
I. Motivation/Pre-Assessment
Feedback Helps by UNSW Health
https://www.youtube.com/watch?v=EtnxACx3eDE
Visit the link to watch the video on how Foxy could make his project a success despite
many failed attempts. Recall a similar experience in your life in which feedback helped
you in a particular situation. Who provided that feedback, and how did it help you? Share
your story in social media using the hashtags: #InstaTech2122 #ETechFeedbackHelps
PIN the AIM
II. Objectives
After going through this module, you are expected to:
1) define user feedback;
2) discuss the importance of user feedback; and
3) evaluate the effectiveness of your online campaign through Google Forms.
SUBSCRIBE to Acquire
III. Lesson Proper
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Key Terms Lesson 13 in PDF form.
• User feedback
• Online survey
• Google Forms
User Feedback
User feedback is defined as “qualitative and quantitative data from customers on their
likes, dislikes, impressions, and requests about a product” (Pendo, 2021). It is considered
an essential tool in improving a website; it allows the site visitors to commend the
website's strengths while also identifying its areas for improvement.
The Internet gives plenty of options in gathering the audience's feedback. One is through
Google Forms, which is widely popular due to its functionality and user-friendliness. We
can use it for academic purposes, surveys, online registrations, feedback, and customer
support.
Creating an Online Survey with Google Forms
1. Sign-in to your Google account.
2. Go to https://docs.google.com/forms/ and start a blank form.
3. Click Untitled Form to edit the title of your form.
4. Click Untitled Question to enter a question.
5. Use the dropdown box to change the question type.
a. Short answer. It allows a one-line response.
b. Paragraph. It allows a long form of response.
c. Multiple choice. It provides a list of options in which one can only be
selected.
d. Checkboxes. It provides a list of options in which more than one can be
selected.
e. Dropdown. Similar to multiple choice, only one can be selected among a list
of options. It is best used when there are a lot of possible options available.
f. File upload. It requires a file to be uploaded.
g. Linear scale. It sets a numerical scale with labels for the lowest and highest
options.
h. Multiple choice grid. It provides similar options to a list of sub-questions.
i. Checkbox grid. It functions similarly with the multiple choice grid, but more
than one option can be selected.
j. Date. It asks for a specific date in the MM/DD/YYYY format.
k. Time. It asks for a specific time.
6. Add response options if applicable.
7. Optional: If it is a question that must not be skipped, click Required.
8. To add a new question, click Add question in the Insert toolbar. Note: The
Insert toolbar also allows you to add a title and description, image, video, or
section.
9. Repeat nos. 4-8 until you complete the form.
10. Optional: Click Customize Theme to insert a header, change the theme and
background color, or pick another font style.
11. Optional: Click Settings to check the form settings.
12. Click Preview to take a final look at your form.
13. Click Send to share the form.
INSTA-practice
IV. Practice/Drills
1. Go to: https://docs.google.com/forms/
2. Explore further the commands available in Google Forms.
3. Draw three symbols not mentioned in the lesson and identify its function. The first
example is done for you.
Symbol
to customize
Function the theme of
the form
Assess your STATUS
V. Written Work
Determine the question type best applicable to each survey question. Write your answer
on the space provided.
1. Rate your level of satisfaction (very satisfied, satisfied, dissatisfied, very
dissatisfied) on the following: the interaction with the sales staff, your experience
at the register, the organization of the store, the wait for the fitting room, the
products offered in the store, the price of the products, and the sizes available at
the store.
Answer: _________________________
2. How would you rate the quality of our customer service (from 1 being poor to 5
being excellent)?
Answer: _________________________
3. Yes/No: Do you own a local cosmetic product?
Answer: _________________________
4. How did you meet your wife/husband? And what was your first impression?
Answer: _________________________
5. Please select the last date you visited our café.
Answer: _________________________
Read each statement carefully. Write TRUE if the statement is true; otherwise, write
FALSE.
________ 6. User feedback can be in qualitative or quantitative form.
________ 7. Google Forms does not require sign-in.
________ 8. Google Forms allows you to create dynamic slide presentations.
________ 9. The response to a date question in Google Forms is in YYYY/MM/DD
format.
________ 10. In Google Forms, you can select more than one option in multiple choice
questions.
REDDIT to Demonstrate
VI. Performance Task
Online Campaign Evaluation
1. Using Google Forms, create an online survey to evaluate your online campaign
(ICT Project for Social Change).
2. Upload the group’s infographic in the form.
3. The online survey must include the following items:
a. The opening statement engages the audience.
b. The issue is well-stated.
c. There is enough data to support the existence of the issue.
d. Various examples presented elaborate the issue.
e. The issue aligns with the audience’s values, concerns, or self-interest.
f. The call to action is clear and direct.
4. Each item will be scored using the scale: strongly agree, agree, disagree, and
strongly disagree.
5. Send the form to 50 respondents and provide a summary report of the results.
6. Submit your summary report with the link of your online survey here:
https://forms.gle/246ixNpXq1TS71KM9
BOOKMARKS for the Soul
VII. Quotations/Bible Verses
“It takes humility to seek feedback. It takes wisdom to
understand it, analyze it and appropriately act on it.”
~ Stephen Curry ~
SNAP of Key Points
VIII. Lesson Summary
• User feedback can be in qualitative or quantitative form.
• User feedback is an essential tool in improving your website.
• Google Forms allows you to collect feedback efficiently.
IX. References
Pendo. (2021, July 16). User feedback. Pendo.Io. https://www.pendo.io/glossary/user-
feedback/#:%7E:text=User%20feedback%20is%20qualitative%20and,on%20wh
at%20their%20users%20need.
UNSW Health. (2018, February 13). Feedback helps [Video]. YouTube.
https://www.youtube.com/watch?v=EtnxACx3eDE
