TUSHAR SHINDE
+91 9172934704 tusharrshinde2006@gmail.com Pradhikaran, Pune-411044
SUMMARY
"Dedicated Technical Expert with Strong Academic Background and Proven Technical Skills to Drive Company Operations and
Fuel Business Growth"
PROFESSIONAL SKILLS
DATA MINING EXCEL DATA ANALYSIS DATA REPORTING
SQL POWER BI SQL
PROFILE SUMMARY
I am eager to contribute to a dynamic work environment with a focus on collaboration and individual growth. I am completed
my MBA and have a certification in Data Science.
Possess strong communication skills, including the ability to articulate ideas effectively and confidently. Skilled in active
listening, negotiation, and delivering impactful presentations. Proficient in written communication, ensuring clarity and
coherence.
Experienced in fostering positive relationships with clients, colleagues, and stakeholders through clear and concise
communication. Effective in conveying complex information in a clear and understandable manner.
As an aspiring professional, I am dedicated to applying my practical knowledge and delivering maximum potential in all
endeavors. I am committed to fostering teamwork and pursuing personal development as key priorities. I possess a strong drive
for achieving goals and a proactive approach to continuous improvement.
EDUCATION AND CERTIFICATION
MASTER OF BUSINESS ADMINISTRATION 2021-2023
New Horizon College of Engineering, Bangalore
DATA SCIENCE AND ARTIFICIAL INTELLIGENCE 2020-2021
Symbiosis Skills And Open University, Pune
BACHLORE OF BUSINESS ADMINISTRATION 2017-2020
Balaji College of Arts, Commerce and Science, Pune
HIGHER SECONDARY CERTIFICATION 2017
Balaji College of Arts, Commerce and Science, Pune
SECONDARY SCHOOL CERTIFICATE 2015
Amruta Vidhalaya
INTERNSHIP
TATA MOTORS (CUSTOMER RELATIONSHIP MANAGEMENT) 2018
Interacted directly with customers to understand their needs and promptly address their concerns, leading to improved
customer satisfaction and retention.
Supported in the customization and implementation of CRM systems to align with organizational goals, resulting in a 20%
increase in efficiency in customer engagement processes.
Collaborated in the development of targeted marketing campaigns using customer segmentation and behavior analysis, leading
to a 15% increase in customer engagement and sales.
Gained expertise in customer lifecycle management, encompassing lead generation, conversion, and retention strategies.
Demonstrated strong problem-solving skills by resolving customer inquiries and providing tailored solutions, resulting in a 25%
increase in customer issue resolution.
EXPERIENCE
Managed and maintained the customer database, ensuring accuracy and confidentiality.
Supported the development and execution of customer engagement strategies to enhance satisfaction and retention.
Collaborated with cross-functional teams to analyze customer feedback and implement service improvements.
Conducted market research to identify customer needs and contribute to targeted marketing campaigns.
Provided administrative support for CRM reports and presentations for senior management.
Gained hands-on experience with CRM software, including data entry, data analysis, and report generation.
PERSONAL DETAILS
DATE OF BIRTH 25TH JUNE 1999
GENDER MALE
CITY PUNE
STATE MAHARASHTRA
MARITIAL STATUS SINGLE
