[

{
"component": "ccp",
"level": "INFO",
"text": "Log roll interval occurred.",
"time": "2023-09-05T14:14:57.535Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:14:58.790Z",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "INFO",
"text": "Auth token expires at Tue Sep 05 2023 20:10:00 GMT+0530 (India
Standard Time) Start refreshing token with retry.",
"time": "2023-09-05T14:14:59.482Z",
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "INFO",
"text": "Authorization succeeded and the token expires at Tue Sep 05 2023
20:45:00 GMT+0530 (India Standard Time)",
"time": "2023-09-05T14:15:00.026Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
 "time": "2023-09-05T14:15:08.784Z",
"tabId": "1693908899191-r76abxra0sf",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:15:11.280Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:15:11.280Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:11.280Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:11.280Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
 "contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:11.280Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:11.282Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:15:11.280Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"type": "routable",
"name": "Available",
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},
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"timeStamp": "2023-09-05T11:05:11.287Z"
},
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},
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],
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 "loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:15:11.280Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"timeStamp": "2023-09-05T11:05:11.287Z"
},
"contacts": [],
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"localTimestamp": 1693923311280,
"skew": 142,
"contentLength": 466
},
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],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:15:11.380Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:15:13.045Z",
"tabId": null,
 "exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:15:13.739Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:15:13.739Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:13.739Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:13.739Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
 {
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:13.739Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:15:14.051Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:15:13.384Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/routing-profile/
d5de965d-dbfb-4bd2-be6d-8df5b02d7377",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
 "agentARN":
"arn:aws:connect:us-east-1:114807115916:instance/a7361899-d342-44c2-819f-
c6275032ec75/agent/b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1"
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],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:15:13.385Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:15:13.385Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:15:13.386Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:15:13.387Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:15:13.711Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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}
],
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"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:13.711Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:15:13.738Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
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{
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"type": "offline",
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{
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{
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"type": "not_routable",
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{
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"type": "not_routable",
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{
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"type": "not_routable",
"name": "Conference",
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{
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"type": "not_routable",
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{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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{
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"type": "not_routable",
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 "startTimestamp": null
},
{
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{
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"type": "not_routable",
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{
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{
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{
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{
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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}
],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:13.738Z",
"tabId": null,
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"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:15:13.738Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"ad",
"ae",
"af",
"ag",
"ai",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:13.738Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:15:18.792Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
 "level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:15:41.283Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:15:41.283Z",
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"loggerId": "1693908897534-15a0ab1eq9k",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:41.283Z",
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"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:41.283Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:41.283Z",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:15:41.282Z",
"tabId": null,
"exception": null,
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{
"snapshot": {
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},
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{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:15:41.282Z",
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"objects": [
 {
"snapshot": {
"state": {
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{
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"time": "2023-09-05T14:15:41.383Z",
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:15:44.088Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
 "time": "2023-09-05T14:15:44.088Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:44.090Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:44.090Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:15:44.091Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:15:43.390Z",
"tabId": null,
"exception": null,
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"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
 "contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:15:43.726Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
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"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:15:43.727Z",
"tabId": null,
"exception": null,
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"loggerId": "1693908899190-oq5szy283q",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:15:43.727Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:15:43.728Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:15:43.730Z",
"tabId": null,
"exception": null,
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"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:15:44.055Z",
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"exception": null,
"objects": [
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"nextToken": null
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],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
 {
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:44.055Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:15:44.084Z",
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{
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{
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{
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{
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{
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 "startTimestamp": null
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{
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{
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:44.084Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:15:44.087Z",
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"lr",
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 "sb",
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 "nextToken": null
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:15:44.087Z",
"tabId": null,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:15:44.088Z",
"tabId": null,
"exception": null,
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:15:48.803Z",
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 "exception": "null",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:16:08.763Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:16:11.278Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:16:11.278Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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"objects": "[]",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:16:11.278Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:16:11.278Z",
"tabId": "1693908899191-r76abxra0sf",
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"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:16:11.277Z",
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"exception": null,
 "objects": [
{
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{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:16:11.277Z",
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 "line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:16:11.378Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:16:14.051Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:16:13.731Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:16:14.072Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
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"softphoneAutoAccept": false,
"extension": "",
 "routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:16:14.073Z",
"tabId": null,
"exception": null,
"objects": [],
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"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:16:14.074Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
 "time": "2023-09-05T14:16:14.074Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:16:14.076Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:16:14.429Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:16:14.429Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:16:14.429Z",
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 "contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:16:14.429Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:16:14.404Z",
"tabId": null,
"exception": null,
"objects": [
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{
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 "loggerId": "1693908899190-oq5szy283q",
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{
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 "agentStateARN": "arn:aws:connect:us-east-
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{
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:16:14.428Z",
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 "st",
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 "text": "Waiting to update agent configuration until all config data has
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 "contextLayer": "CCP"
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 {
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{
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{
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{
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{
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
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{
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
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{
"component": "ccp",
"level": "TRACE",
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 "loggerId": "1693908899190-oq5szy283q",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:16:44.769Z",
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{
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{
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been fetched.",
"time": "2023-09-05T14:16:44.770Z",
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{
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{
"states": [
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 "agentStateARN": "arn:aws:connect:us-east-
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 "type": "not_routable",
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{
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 "level": "TRACE",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
"component": "ccp",
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"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:17:11.378Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
 "time": "2023-09-05T14:17:15.103Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:17:15.104Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:17:15.104Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:17:15.104Z",
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"loggerId": "1693908897534-15a0ab1eq9k",
 "contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
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{
"component": "ccp",
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"time": "2023-09-05T14:17:14.751Z",
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"objects": [
{
"configuration": {
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
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{
"component": "ccp",
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},
{
"component": "ccp",
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"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:17:15.081Z",
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 "objects": [
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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"time": "2023-09-05T14:17:15.081Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:17:15.086Z",
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{
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{
 "component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:17:15.086Z",
"tabId": null,
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:17:15.099Z",
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{
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{
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{
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{
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{
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"time": "2023-09-05T14:17:15.099Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:17:15.103Z",
"tabId": null,
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:17:18.786Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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"text": "Publishing event: agent::update",
"time": "2023-09-05T14:17:41.278Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
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"text": "Publishing event: client_metric",
"time": "2023-09-05T14:17:41.279Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:17:41.279Z",
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"exception": "null",
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{
"component": "ccp",
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"time": "2023-09-05T14:17:41.280Z",
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 "objects": "[]",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:17:41.277Z",
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{
"component": "ccp",
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 "state": "Available",
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{
"component": "ccp",
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{
"component": "ccp",
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{
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"time": "2023-09-05T14:17:45.091Z",
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"objects": [
{
"configuration": {
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"username": "srin1006",
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 "routingProfile": {
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{
"component": "ccp",
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},
{
"component": "ccp",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
 "time": "2023-09-05T14:17:45.093Z",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:17:45.446Z",
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{
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{
"component": "ccp",
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 "contextLayer": "CCP"
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{
"component": "ccp",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:17:45.423Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:17:45.423Z",
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 "loggerId": "1693908899190-oq5szy283q",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:17:45.426Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:17:45.436Z",
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 "agentStateARN": "arn:aws:connect:us-east-
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 "type": "not_routable",
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{
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{
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 },
{
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{
"component": "ccp",
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"time": "2023-09-05T14:17:45.436Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:17:45.446Z",
"tabId": null,
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"objects": [
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{
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 "time": "2023-09-05T14:17:49.051Z",
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{
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
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{
"component": "ccp",
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"text": "Publishing event: agent::update",
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{
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 "contextLayer": "CCP"
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{
"component": "ccp",
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"text": "Publishing event: client_metric",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:18:11.277Z",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:18:11.275Z",
 "tabId": null,
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{
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"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
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 {
"component": "ccp",
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"objects": "[]",
"line": 0,
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"component": "ccp",
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"component": "ccp",
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{
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{
"configuration": {
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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 {
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 "agentStateARN": "arn:aws:connect:us-east-
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:18:15.801Z",
"tabId": null,
"exception": null,
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 {
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:18:15.803Z",
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:18:18.787Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
 "level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:18:41.274Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:18:41.274Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:18:41.274Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:18:41.274Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:18:41.274Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:18:41.274Z",
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"component": "ccp",
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"time": "2023-09-05T14:18:41.375Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
 "time": "2023-09-05T14:18:46.150Z",
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"component": "ccp",
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"time": "2023-09-05T14:18:46.150Z",
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"component": "ccp",
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"component": "ccp",
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"component": "ccp",
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 "contextLayer": "CCP"
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{
"component": "ccp",
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"time": "2023-09-05T14:18:45.452Z",
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"time": "2023-09-05T14:18:45.795Z",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:18:45.795Z",
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"time": "2023-09-05T14:18:45.797Z",
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"exception": null,
"objects": [],
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"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:18:45.799Z",
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"time": "2023-09-05T14:18:46.127Z",
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"exception": null,
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"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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"time": "2023-09-05T14:18:46.127Z",
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:18:46.136Z",
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{
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 "objects": "[]",
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 "level": "TRACE",
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 "time": "2023-09-05T14:19:16.141Z",
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 "contextLayer": "CCP"
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{
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 "contextLayer": "SharedWorker"
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{
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{
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 "time": "2023-09-05T14:19:18.789Z",
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 "contextLayer": "CCP"
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{
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 "tabId": null,
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 {
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 "defaultOutboundQueue": {
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"name": "Linux: RAS"
},
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:19:46.501Z",
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},
{
"component": "ccp",
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"text": "AWSClient: --> Calling operation 'getAgentStates'",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:19:46.503Z",
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"objects": [],
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
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"time": "2023-09-05T14:19:46.503Z",
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},
{
"component": "ccp",
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"time": "2023-09-05T14:19:46.836Z",
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{
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"text": "Waiting to update agent configuration until all config data has
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{
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 {
"states": [
{
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 "agentStateARN": "arn:aws:connect:us-east-
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{
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{
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 "type": "not_routable",
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{
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{
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"time": "2023-09-05T14:19:46.851Z",
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{
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"ae",
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 "tm",
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 {
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:19:46.854Z",
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{
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{
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 "level": "TRACE",
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{
"component": "ccp",
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"text": "Publishing event: agent::update",
"time": "2023-09-05T14:20:11.279Z",
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{
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
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"level": "TRACE",
"text": "Publishing event: client_metric",
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{
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"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
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"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
 "time": "2023-09-05T14:20:11.384Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:20:16.509Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:20:16.850Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
},
"channelConcurrencyMap": {
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},
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 }
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:20:16.850Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:20:16.852Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:20:16.854Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:20:16.854Z",
"tabId": null,
"exception": null,
"objects": [],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
 {
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:20:17.181Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:20:17.181Z",
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:20:17.209Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:20:17.209Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
 },
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:20:17.210Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:20:17.211Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:20:17.211Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:20:17.193Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
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 "agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Break",
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{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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{
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 "type": "not_routable",
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{
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"type": "not_routable",
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{
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"type": "not_routable",
"name": "Shift Prep/Wrap",
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{
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{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "RONA",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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 }
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],
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:20:17.193Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:20:17.196Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
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{
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{
"component": "ccp",
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"text": "Waiting to update agent configuration until all config data has
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"time": "2023-09-05T14:20:17.196Z",
"tabId": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:20:17.207Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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 "au",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:20:28.792Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:20:38.794Z",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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"text": "Publishing event: client_metric",
"time": "2023-09-05T14:20:41.279Z",
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{
"component": "ccp",
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{
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 "level": "TRACE",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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 "time": "2023-09-05T14:20:48.783Z",
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{
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{
"component": "ccp",
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 "contextLayer": "CCP"
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
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{
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{
"component": "ccp",
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{
"component": "ccp",
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 "tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
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"component": "ccp",
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{
"component": "ccp",
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{
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"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:21:17.900Z",
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{
"component": "ccp",
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 "objects": [
{
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:21:17.898Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
"ac",
"ad",
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"ba",
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"gp",
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"mw",
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 "tn",
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"nextToken": null
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],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:21:18.774Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
 "level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:21:28.790Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:21:38.792Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:21:41.282Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:21:41.282Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:41.282Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:41.282Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:41.283Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:41.283Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:21:41.280Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-east-
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388e-4c8e-beb3-8f9dc04b62fa",
"type": "routable",
"name": "Available",
 "startTimestamp": "2023-09-05T11:05:11.422Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2023-09-05T11:05:11.287Z"
},
"contacts": [],
"snapshotTimestamp": "2023-09-05T14:21:41.422Z"
},
"nextToken":
"5rx/YKgdTOdJ1DF0Zy8YBQz1AYIfcKlMH8y/UHdX8Ks=_169391191128800"
}
],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:21:41.281Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
"state": {
"agentStateARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/agent-state/55c318d7-
388e-4c8e-beb3-8f9dc04b62fa",
"type": "routable",
"name": "Available",
"startTimestamp": "2023-09-05T11:05:11.422Z"
},
"agentAvailabilityState": {
"state": "Available",
"timeStamp": "2023-09-05T11:05:11.287Z"
},
"contacts": [],
"snapshotTimestamp": "2023-09-05T14:21:41.422Z",
"localTimestamp": 1693923701281,
"skew": 141,
"contentLength": 466
},
"nextToken":
"5rx/YKgdTOdJ1DF0Zy8YBQz1AYIfcKlMH8y/UHdX8Ks=_169391191128800"
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],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
 "time": "2023-09-05T14:21:41.385Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:21:47.548Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:21:47.882Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/routing-profile/
d5de965d-dbfb-4bd2-be6d-8df5b02d7377",
"defaultOutboundQueue": {
"queueARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/queue/0416c1ca-5539-
470b-9889-c4ce6ad53e64",
"name": "Linux: RAS"
},
"channelConcurrencyMap": {
"VOICE": 1
}
},
"agentPreferences": {
"LANGUAGE": "en_US"
},
"agentARN":
"arn:aws:connect:us-east-1:114807115916:instance/a7361899-d342-44c2-819f-
c6275032ec75/agent/b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1"
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 }
],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:21:47.883Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:21:47.884Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:21:47.886Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:21:47.887Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:21:48.236Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:21:48.236Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:48.237Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:48.237Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:21:48.238Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
 "objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:21:48.785Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:21:49.052Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:21:48.213Z",
"tabId": null,
"exception": null,
"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:21:48.213Z",
"tabId": null,
 "exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:21:48.229Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
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"type": "routable",
"name": "Available",
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},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "offline",
"name": "Offline",
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},
{
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"type": "not_routable",
"name": "Assist",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Break",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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bea2-44e3-b74b-f054cec56e2f",
"type": "not_routable",
"name": "Chat",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Conference",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Critical",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Lunch",
"startTimestamp": null
},
{
"agentStateARN": "arn:aws:connect:us-east-
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 "name": "Shift Prep/Wrap",
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{
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been fetched.",
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{
"component": "ccp",
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{
 "queues": [
{
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:21:48.235Z",
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"objects": [
{
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 "tl",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:21:58.777Z",
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},
{
"component": "ccp",
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:22:11.378Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:11.378Z",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:11.378Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
 "objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:11.378Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:11.378Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:22:11.376Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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"name": "Available",
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},
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"timeStamp": "2023-09-05T11:05:11.287Z"
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},
"nextToken":
"5rx/YKgdTOdJ1DF0Zy8YBQz1AYIfcKlMH8y/UHdX8Ks=_169391191128800"
 }
],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:22:11.377Z",
"tabId": null,
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{
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],
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:22:11.484Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
 "level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:22:17.890Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:22:18.581Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:22:18.581Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:18.583Z",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:18.583Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:22:18.583Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:22:18.762Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:22:18.222Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
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"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
},
"channelConcurrencyMap": {
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 },
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:22:18.223Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:22:18.223Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:22:18.223Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:22:18.224Z",
 "tabId": null,
"exception": null,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:22:18.557Z",
"tabId": null,
"exception": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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 "tabId": "1693908899191-r76abxra0sf",
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:23:18.574Z",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:23:18.911Z",
"tabId": null,
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"objects": [
{
"configuration": {
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 "username": "srin1006",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:23:19.267Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:23:19.268Z",
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 "objects": "[]",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:23:19.268Z",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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 "exception": null,
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"component": "ccp",
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 "name": "Shift Prep/Wrap",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:23:19.264Z",
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{
"countryCodes": [
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 },
{
"component": "ccp",
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 "objects": "[]",
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"component": "ccp",
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{
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{
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 "level": "TRACE",
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{
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"time": "2023-09-05T14:23:49.254Z",
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 "tabId": null,
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 "time": "2023-09-05T14:23:49.595Z",
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{
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:23:49.602Z",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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 "contextLayer": "CCP"
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{
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 "tabId": "1693908899191-r76abxra0sf",
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{
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 "text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
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{
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{
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
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 "text": "Publishing event: client_metric",
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 "contextLayer": "SharedWorker"
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:25:23.481Z",
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"objects": [
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 "loggerId": "1693908899190-oq5szy283q",
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{
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"level": "TRACE",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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{
"component": "ccp",
"level": "TRACE",
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 "contextLayer": "CCP"
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{
"component": "ccp",
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:25:41.277Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:25:41.277Z",
 "tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:25:41.278Z",
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"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:25:41.278Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:25:41.274Z",
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"snapshot": {
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 "nextToken":
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:25:41.379Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
 {
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:25:48.835Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:25:52.521Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:25:52.865Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
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"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
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"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
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"channelConcurrencyMap": {
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 "agentARN":
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:25:52.865Z",
"tabId": null,
"exception": null,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:25:52.866Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:25:52.867Z",
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 "text": "Publishing event: client_metric",
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{
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"time": "2023-09-05T14:25:53.832Z",
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 {
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{
 "component": "ccp",
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 "configuration": {
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 "contextLayer": "SharedWorker"
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{
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 "loggerId": "1693908899190-oq5szy283q",
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"component": "ccp",
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
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 "contextLayer": "CCP"
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{
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{
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 {
"component": "ccp",
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{
"component": "ccp",
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{
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{
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"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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 "objects": [
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{
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"component": "ccp",
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{
"component": "ccp",
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 "text": "Publishing event: client_metric",
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{
"component": "ccp",
 "level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
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"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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 "contextLayer": "CCP"
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{
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"component": "ccp",
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{
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"time": "2023-09-05T14:27:55.129Z",
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 "objects": "[]",
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{
 "component": "ccp",
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 "loggerId": "1693908899190-oq5szy283q",
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{
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 "objects": "[]",
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{
 "component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
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{
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{
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{
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{
"component": "ccp",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
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{
"component": "ccp",
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 "text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:28:25.451Z",
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{
"component": "ccp",
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{
"component": "ccp",
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 "tabId": null,
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{
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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 "time": "2023-09-05T14:28:25.765Z",
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{
"component": "ccp",
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{
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:28:25.783Z",
"tabId": null,
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"objects": [
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 "loggerId": "1693908899190-oq5szy283q",
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{
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"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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 "contextLayer": "CCP"
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 "tabId": "1693908899191-r76abxra0sf",
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{
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"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:28:41.252Z",
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{
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"component": "ccp",
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"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:28:48.785Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
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 "objects": "[]",
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"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
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"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:28:55.781Z",
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 "extension": "",
"routingProfile": {
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 "text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
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 "level": "TRACE",
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 "contextLayer": "CCP"
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{
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{
 "component": "ccp",
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 "component": "ccp",
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 "text": "Publishing event: client_metric",
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 "text": "Publishing event: client_metric",
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 "contextLayer": "SharedWorker"
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{
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{
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 "objects": [],
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 "component": "ccp",
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{
 "agentStateARN": "arn:aws:connect:us-east-
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{
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 "contextLayer": "SharedWorker"
},
{
"component": "ccp",
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{
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 "ye",
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{
"component": "ccp",
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"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:30:58.786Z",
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{
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
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"text": "Publishing event: agent::update",
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 "objects": "[]",
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{
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"text": "Publishing event: agent::refresh",
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{
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{
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:31:11.256Z",
"tabId": "1693908899191-r76abxra0sf",
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"contextLayer": "CCP"
},
{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:31:11.256Z",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:31:11.254Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:31:11.254Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:31:11.355Z",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:31:18.763Z",
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},
{
"component": "ccp",
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"time": "2023-09-05T14:31:27.134Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:31:27.796Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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{
"component": "ccp",
"level": "TRACE",
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"objects": "[]",
"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:31:27.798Z",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: client_metric",
"time": "2023-09-05T14:31:27.798Z",
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:31:27.456Z",
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{
"configuration": {
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:31:27.456Z",
 "tabId": null,
"exception": null,
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{
"component": "ccp",
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{
"component": "ccp",
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"time": "2023-09-05T14:31:27.458Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:31:27.460Z",
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:31:27.766Z",
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 "nextToken": null
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:31:27.766Z",
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"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:31:27.777Z",
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"objects": [
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 "tabId": null,
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{
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{
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 "agentStateARN": "arn:aws:connect:us-east-
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 "contextLayer": "SharedWorker"
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{
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 "objects": "[]",
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{
 "component": "ccp",
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"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
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 "text": "AWSClient: --> Calling operation 'getAgentStates'",
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 "text": "Waiting to update agent configuration until all config data has
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 "agentStateARN": "arn:aws:connect:us-east-
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 "tabId": null,
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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 "text": "Publishing event: client_metric",
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 "snapshotTimestamp": "2023-09-05T14:32:11.418Z"
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{
"component": "ccp",
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"time": "2023-09-05T14:32:11.359Z",
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 "contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:32:18.791Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
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{
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"objects": [
{
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{
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{
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{
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{
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 "objects": [],
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{
 "component": "ccp",
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{
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{
 "component": "ccp",
"level": "TRACE",
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 },
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 "text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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{
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 {
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 "text": "Publishing event: client_metric",
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 "component": "ccp",
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 "tabId": "1693908899191-r76abxra0sf",
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 },
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 "component": "ccp",
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 "loggerId": "1693908899190-oq5szy283q",
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{
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"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
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 "exception": null,
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{
"component": "ccp",
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: client_metric",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:33:41.259Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:33:41.256Z",
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{
"snapshot": {
 "state": {
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{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:33:41.256Z",
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 "contextLayer": "SharedWorker"
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:33:48.778Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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{
"component": "ccp",
"level": "TRACE",
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{
"component": "ccp",
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{
"component": "ccp",
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"time": "2023-09-05T14:33:59.103Z",
 "tabId": null,
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"objects": [
{
"configuration": {
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:33:59.104Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:33:59.104Z",
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"exception": null,
 "objects": [],
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:33:59.104Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:33:59.106Z",
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{
"component": "ccp",
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{
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{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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{
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{
 "component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:33:59.414Z",
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{
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 "type": "not_routable",
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{
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{
"component": "ccp",
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 "text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
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{
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{
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"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
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"am",
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 "tc",
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:34:08.770Z",
"tabId": "1693908899191-r76abxra0sf",
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 "objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:34:09.053Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:34:11.254Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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{
"component": "ccp",
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"time": "2023-09-05T14:34:11.255Z",
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{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:11.256Z",
"tabId": "1693908899191-r76abxra0sf",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:11.256Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:11.256Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:34:11.253Z",
"tabId": null,
"exception": null,
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{
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 },
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:34:11.253Z",
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{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:34:11.356Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:34:18.780Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:34:28.786Z",
"tabId": "1693908899191-r76abxra0sf",
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"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:34:29.108Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:34:29.762Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:34:29.762Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:29.764Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:29.764Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:34:29.764Z",
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"exception": "null",
"objects": "[]",
"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:34:29.424Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
 "name": "Srinivasan",
"username": "srin1006",
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"extension": "",
"routingProfile": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:34:29.425Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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},
{
"component": "ccp",
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"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:34:29.426Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
 },
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:34:29.428Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
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"time": "2023-09-05T14:34:29.429Z",
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"exception": null,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:34:29.741Z",
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"exception": null,
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 "contextLayer": "SharedWorker"
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{
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{
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 "level": "TRACE",
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{
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 {
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 "tabId": "1693908899191-r76abxra0sf",
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 },
{
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 "agentStateARN": "arn:aws:connect:us-east-
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 "objects": "[]",
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{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
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 "tabId": null,
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"time": "2023-09-05T14:35:41.253Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:35:41.251Z",
"tabId": null,
"exception": null,
"objects": [
{
"snapshot": {
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 },
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"loggerId": "1693908899190-oq5szy283q",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:35:41.252Z",
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{
"snapshot": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:35:41.353Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:35:48.783Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:35:58.792Z",
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"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:36:00.090Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:36:00.744Z",
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"exception": "null",
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"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:36:00.744Z",
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:36:00.744Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:36:00.745Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:36:00.745Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:36:00.410Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
 "name": "Srinivasan",
"username": "srin1006",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
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"defaultOutboundQueue": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:36:00.410Z",
"tabId": null,
"exception": null,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:36:00.411Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
 },
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:36:00.412Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:36:00.413Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:36:00.720Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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}
],
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:36:00.720Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
 "contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:36:00.738Z",
"tabId": null,
"exception": null,
"objects": [
{
"states": [
{
"agentStateARN": "arn:aws:connect:us-east-
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{
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{
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{
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{
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},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
"name": "Conference",
"startTimestamp": null
 },
{
"agentStateARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/agent-state/c7ca67b0-
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"type": "not_routable",
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},
{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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{
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{
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{
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"type": "not_routable",
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{
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{
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{
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:36:00.738Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:36:00.740Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
"queueARN": "arn:aws:connect:us-east-
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 "name": "Linux: RAS"
},
{
"queueARN": "arn:aws:connect:us-east-
1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/queue/agent/b47f43f0-
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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"time": "2023-09-05T14:36:00.740Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:36:00.742Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"ad",
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"ag",
"ai",
"al",
"am",
"an",
"ao",
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"be",
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"gf",
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"gi",
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"gt",
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"na",
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"tc",
"td",
"tg",
"th",
"tj",
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"tr",
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 "tv",
"tw",
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{
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 "tabId": "1693908899191-r76abxra0sf",
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{
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"text": "Publishing event: agent::update",
"time": "2023-09-05T14:36:11.256Z",
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 },
{
"component": "ccp",
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"time": "2023-09-05T14:36:11.260Z",
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{
"component": "ccp",
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 "objects": "[]",
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{
 "component": "ccp",
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"time": "2023-09-05T14:36:31.091Z",
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{
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 "loggerId": "1693908899190-oq5szy283q",
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{
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{
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{
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},
{
"component": "ccp",
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"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:37:01.415Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:37:01.419Z",
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"pr",
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 "au",
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"jp",
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],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:37:01.419Z",
"tabId": null,
"exception": null,
"objects": [],
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:37:01.420Z",
"tabId": null,
"exception": null,
"objects": [
{
"queues": [
{
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"name": "Linux: RAS"
},
{
"queueARN": "arn:aws:connect:us-east-
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"name": null
}
],
"nextToken": null
}
 ],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:37:04.055Z",
"tabId": "1693908899191-r76abxra0sf",
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:37:08.786Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:37:11.258Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:37:11.258Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:11.260Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:11.261Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:11.261Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:11.261Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:37:11.256Z",
"tabId": null,
"exception": null,
"objects": [
 {
"snapshot": {
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1:114807115916:instance/a7361899-d342-44c2-819f-c6275032ec75/agent-state/55c318d7-
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],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:37:11.256Z",
"tabId": null,
"exception": null,
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{
"snapshot": {
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:37:11.359Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:37:18.789Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:37:28.785Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:37:31.093Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: agent::update",
"time": "2023-09-05T14:37:31.850Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:37:31.850Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:31.851Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:31.851Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:37:31.852Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
 "loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:37:31.412Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
"softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
},
"channelConcurrencyMap": {
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"agentARN":
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:37:31.412Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:37:31.413Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:37:31.414Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:37:31.414Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:37:31.721Z",
"tabId": null,
"exception": null,
"objects": [
{
"permissions": [
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],
"nextToken": null
}
],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
 },
{
"component": "ccp",
"level": "TRACE",
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{
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{
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{
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{
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{
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 "tabId": "1693908899191-r76abxra0sf",
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 },
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{
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 "contextLayer": "SharedWorker"
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{
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 "objects": "[]",
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{
 "component": "ccp",
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"text": "Publishing event: client_metric",
"time": "2023-09-05T14:38:02.076Z",
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{
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{
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"objects": [
{
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 "queueARN": "arn:aws:connect:us-east-
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"name": "Linux: RAS"
},
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:38:01.742Z",
"tabId": null,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:38:01.744Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:38:01.745Z",
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 "loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:38:01.745Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:38:02.055Z",
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"objects": [
{
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:38:02.055Z",
"tabId": null,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:38:02.067Z",
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"exception": null,
"objects": [
{
 "queues": [
{
"queueARN": "arn:aws:connect:us-east-
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{
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{
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 "name": "Offline",
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{
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 {
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{
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{
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{
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{
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 ],
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:38:02.074Z",
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{
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 "vi",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:38:04.053Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:38:08.786Z",
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{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: agent::update",
"time": "2023-09-05T14:38:11.257Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:38:11.258Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:38:11.258Z",
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"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:38:11.259Z",
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"exception": "null",
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 "loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:38:11.260Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:38:11.257Z",
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{
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 "snapshot": {
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{
"component": "ccp",
"level": "TRACE",
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"time": "2023-09-05T14:38:11.358Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:38:18.765Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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{
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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 "tabId": "1693908899191-r76abxra0sf",
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{
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 "component": "ccp",
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 "text": "Publishing event: agent::update",
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 "loggerId": "1693908897534-15a0ab1eq9k",
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 "tabId": "1693908899191-r76abxra0sf",
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{
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 },
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{
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{
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 "objects": [],
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 "component": "ccp",
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{
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 {
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 "loggerId": "1693908899190-oq5szy283q",
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 "agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
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"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
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{
"component": "ccp",
 "level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:39:33.062Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:39:33.064Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: agent::update",
"time": "2023-09-05T14:39:41.256Z",
"tabId": "1693908899191-r76abxra0sf",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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{
"component": "ccp",
"level": "TRACE",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:39:41.257Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:39:41.257Z",
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 "loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:39:41.258Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:39:41.255Z",
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"exception": null,
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{
"snapshot": {
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 "snapshot": {
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:39:48.792Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:39:58.786Z",
 "tabId": "1693908899191-r76abxra0sf",
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"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
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"time": "2023-09-05T14:40:03.075Z",
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"time": "2023-09-05T14:40:03.077Z",
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 "component": "ccp",
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"text": "Publishing event: agent::update",
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"component": "ccp",
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"time": "2023-09-05T14:40:03.410Z",
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"component": "ccp",
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 "objects": [
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
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"time": "2023-09-05T14:40:03.392Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:40:03.401Z",
"tabId": null,
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 "component": "ccp",
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 "text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
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 "loggerId": "1693908897534-15a0ab1eq9k",
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 "contextLayer": "SharedWorker"
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 "component": "ccp",
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 "loggerId": "1693908899190-oq5szy283q",
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 "tabId": "1693908899191-r76abxra0sf",
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{
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{
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"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
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 },
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{
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 "component": "ccp",
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{
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 "loggerId": "1693908899190-oq5szy283q",
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 "component": "ccp",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:41:41.256Z",
"tabId": null,
"exception": null,
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{
"snapshot": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "GET_AGENT_SNAPSHOT succeeded.",
"time": "2023-09-05T14:41:41.257Z",
"tabId": null,
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 "objects": [
{
"snapshot": {
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentSnapshot'",
"time": "2023-09-05T14:41:41.360Z",
"tabId": null,
"exception": null,
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:41:48.781Z",
"tabId": "1693908899191-r76abxra0sf",
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},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:41:58.768Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:42:04.082Z",
"tabId": null,
"exception": null,
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"line": 0,
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:42:04.733Z",
"tabId": "1693908899191-r76abxra0sf",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:42:04.733Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:42:04.734Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
 "loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:42:04.734Z",
"tabId": "1693908899191-r76abxra0sf",
"exception": "null",
"objects": "[]",
"line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
"contextLayer": "CCP"
},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:42:04.735Z",
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"exception": "null",
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"line": 0,
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"contextLayer": "CCP"
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:42:04.399Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
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"routingProfile": {
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"name": "Linux: RAS"
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 "agentPreferences": {
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
"time": "2023-09-05T14:42:04.399Z",
"tabId": null,
"exception": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
"time": "2023-09-05T14:42:04.400Z",
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"exception": null,
"objects": [],
"line": 0,
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:42:04.401Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:42:04.402Z",
"tabId": null,
 "exception": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentPermissions' succeeded.",
"time": "2023-09-05T14:42:04.709Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:42:04.710Z",
"tabId": null,
"exception": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:42:04.715Z",
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{
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{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:42:04.716Z",
"tabId": null,
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:42:04.729Z",
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{
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 "startTimestamp": null
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{
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{
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{
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{
"agentStateARN": "arn:aws:connect:us-east-
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{
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{
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{
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"name": "Meeting",
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{
 "agentStateARN": "arn:aws:connect:us-east-
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{
"agentStateARN": "arn:aws:connect:us-east-
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{
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{
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{
"agentStateARN": "arn:aws:connect:us-east-
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"type": "not_routable",
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{
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"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
 "text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:42:04.729Z",
"tabId": null,
"exception": null,
"objects": [],
"line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
"loggerId": "1693908899190-oq5szy283q",
"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:42:04.733Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"ck",
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"kh",
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"pm",
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 "us",
"au",
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"cn",
"de",
"hk",
"il",
"jp",
"mx",
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{
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 "component": "ccp",
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{
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 "line": 0,
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 "loggerId": "1693908899190-oq5szy283q",
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{
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{
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 "text": "Publishing event: webSocket::deep_heartbeat_success",
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 "loggerId": "1693908897534-15a0ab1eq9k",
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"component": "ccp",
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{
 "component": "ccp",
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"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
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 "objects": [],
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{
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"time": "2023-09-05T14:43:05.704Z",
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 "type": "not_routable",
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 "tm",
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{
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{
 "component": "ccp",
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{
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 "line": 0,
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{
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{
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 "objects": [
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{
"component": "ccp",
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 "text": "Publishing event: webSocket::deep_heartbeat_success",
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 "loggerId": "1693908897534-15a0ab1eq9k",
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 "exception": null,
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{
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{
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 "text": "Waiting to update agent configuration until all config data has
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 "exception": "null",
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 "component": "ccp",
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{
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 "loggerId": "1693908897534-15a0ab1eq9k",
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"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentConfiguration'",
"time": "2023-09-05T14:44:35.766Z",
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"contextLayer": "SharedWorker"
},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentConfiguration' succeeded.",
"time": "2023-09-05T14:44:36.088Z",
"tabId": null,
"exception": null,
"objects": [
{
"configuration": {
"name": "Srinivasan",
"username": "srin1006",
 "softphoneEnabled": true,
"softphoneAutoAccept": false,
"extension": "",
"routingProfile": {
"name": "Linux: RAS",
"routingProfileARN": "arn:aws:connect:us-east-
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentPermissions'",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getAgentStates'",
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},
{
 "component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getDialableCountryCodes'",
"time": "2023-09-05T14:44:36.091Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: --> Calling operation 'getRoutingProfileQueues'",
"time": "2023-09-05T14:44:36.092Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::update",
"time": "2023-09-05T14:44:36.418Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: agent::refresh",
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"exception": "null",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:44:36.419Z",
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"exception": "null",
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 "line": 0,
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"loggerId": "1693908897534-15a0ab1eq9k",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:44:36.419Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:44:36.419Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentStates' succeeded.",
"time": "2023-09-05T14:44:36.409Z",
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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"type": "not_routable",
 "name": "Meeting",
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{
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{
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{
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{
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{
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{
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],
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"contextLayer": "SharedWorker"
 },
{
"component": "ccp",
"level": "TRACE",
"text": "Waiting to update agent configuration until all config data has
been fetched.",
"time": "2023-09-05T14:44:36.409Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getDialableCountryCodes' succeeded.",
"time": "2023-09-05T14:44:36.413Z",
"tabId": null,
"exception": null,
"objects": [
{
"countryCodes": [
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"cf",
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"jm",
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"pg",
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 "yt",
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],
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{
"component": "ccp",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getRoutingProfileQueues' succeeded.",
"time": "2023-09-05T14:44:36.414Z",
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{
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 "name": null
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{
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{
"component": "ccp",
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"time": "2023-09-05T14:44:36.418Z",
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{
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"text": "Publishing event: webSocket::deep_heartbeat_success",
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{
 "component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_side_logs",
"time": "2023-09-05T14:44:39.050Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::update",
"time": "2023-09-05T14:44:41.254Z",
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{
"component": "ccp",
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"text": "Publishing event: agent::refresh",
"time": "2023-09-05T14:44:41.254Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: client_metric",
"time": "2023-09-05T14:44:41.254Z",
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{
"component": "ccp",
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"time": "2023-09-05T14:44:41.255Z",
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 "line": 0,
"agentResourceId": "b47f43f0-6cae-4a1d-ae7e-74e00a0dcef1",
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{
"component": "ccp",
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"time": "2023-09-05T14:44:41.256Z",
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"component": "ccp",
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"time": "2023-09-05T14:44:41.256Z",
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{
"component": "ccp",
"level": "TRACE",
"text": "AWSClient: <-- Operation 'getAgentSnapshot' succeeded.",
"time": "2023-09-05T14:44:41.252Z",
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{
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{
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"level": "TRACE",
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},
{
"component": "ccp",
"level": "TRACE",
 "text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:44:48.761Z",
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{
"component": "ccp",
"level": "INFO",
"text": "Log roll interval occurred.",
"time": "2023-09-05T14:44:57.536Z",
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},
{
"component": "ccp",
"level": "TRACE",
"text": "Publishing event: webSocket::deep_heartbeat_success",
"time": "2023-09-05T14:44:58.765Z",
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