PRIYANKA
WZ-165 , Basai dharapur ,moti nagar
New Delhi – 110015
Mobile: 9667050330
Email: priyanka.guptas0095@gmail.com
Career Objective:
Leverage extensive knowledge and skills in asset recovery and customer relationship
management for the benefit of a dynamic company.
Committed to continuous learning and personal growth to contribute positively to the
organization and society at large.
Thrive in challenging and creative environments, adept at anticipating customer needs and
effectively managing defaulted assets.
Dedicated to delivering superior customer service and fostering strong relationships, with
over 9 and a half years of experience.
Goal-oriented towards updating skills and knowledge to drive personal and organizational
growth.
Excel in multitasking in high-pressure settings with a solid understanding of state collection
laws and regulations, ensuring smooth case resolutions that benefit all stakeholders.
Possess a solid understanding of state collection laws and regulations, ensuring compliance
and mitigating risks effectively
Aspire to contribute positively to the organization and society at large by leveraging my
skills and experience for mutual growth and success
Education:
Graduate Degree
Delhi University, B.com
Graduation Year: 2015
Intermediate (12th Grade)
CBSE Board
Year of Completion: 2012
High School (10th Grade)
CBSE Board
Year of Completion: 2010
Experience:
Collection Supervisor
HDB Financial Services Ltd., New Delhi
October 2022 – Present
Manage a portfolio of Commercial vehicle overdue accounts and takeappropriate action to
recover outstanding debts.
Contact customers through various channels (phone, email, letters) toremind them of
overdue payments and negotiate repayment plans.
Maintain professional and courteous communication with customerswhile addressing
their concerns and finding mutually agreeable solutions for debt repayment.
Educate customers on the consequences of non-payment andprovide guidance on
available payment options.
Lead and support a team of 20+ collection officers, providing trainingand guidance as
necessary.
Coordinate with other departments such as customer service, legal, and finance to
resolve disputes and accelerate the collection process.
Prepare regular reports on collection activities, performance metrics,and recovery rates
for management review.
Collection Supervisor
ICICI Bank , Auto loan & Two wheeler loan Bkt 1
(The Pentagon House ), New Delhi
2020 - 2022
Implemented effective collection strategies for Auto loans, achieving targets
consistently.
Negotiated payment plans with delinquent customers to facilitate debt resolution.
Collection Supervisor
Kotak Mahindra prime ltd , New Delhi
2018 - 2020
Managed collections for Auto loans, adhering to bank policies and regulatory
requirements.
Resolved customer queries and disputes related to repayment schedules.
Timely deposit of collection funds into Appropriate Accounts for easy Reconciliation
of bank as customer.
Supervising a team of 20 members team (Delhi NCR).
Handling (Kotak Mahindra Prime Ltd Auto Loan BKT 4,5,6 & PenalCollection)
Tele calling
IDFC Bank BKT 2 ,& X Two-Wheeler
New Delhi
2016- 2018
Provided customers with payment options and negotiated settlement agreements,
reducing the overall delinquency rate.
Demonstrated strong communication and negotiation skills, ensuring customers felt
respected while meeting recovery goals
Skills:
Strong negotiation and persuasion skills
Excellent understanding of collection strategies and debt recovery processes
Team leadership and management
Regulatory compliance and risk management
Customer relationship management
Languages:
English: Fluent
Hindi: Native proficiency
Personal Details:
Date of Birth: 20/02/1996
Father’s Name: Mr. Deepak Gupta
Mother's Name: Smt.. Bebi Gupta
Sex: Female
Nationality: Indian
Languages Known: Hindi & English
Hobbies: Reading newspapers, listening to music
I hereby declare that the information stated above is true and correct to the best of my Knowledge.
Place: ______________________
Date: (Signature)
