Shahraaz

www.linkedin.com/in
/shahraaz-sheikh-
48a621325

Sheikh
Hello, I'm Shahraaz Sheikh, a seasoned Restaurant Trainer with a
passion for cultivating excellence in hospitality. With over 6years of
experience, I specialize in designing and delivering targeted training
programs that elevate team performance, enhance customer service,
and contribute to the overall success of restaurants. I thrive in dynamic
environments, fostering a culture of continuous improvement and
collaboration. Excited to bring my expertise to your team and contribute
to the ongoing success of your establishment.

PERSONAL
INFORMATION p EDUCATION
Diploma in FULL STACK DEVELOPER / APTECH, CLIFTON
KARACHI
Father Name: Muhammed Ismail
DECEMBER 2022
Material Status: Single
A Full Stack Developer is a professional who possesses a
Nationality: Pakistani comprehensive set of skills
Date of Birth: 29-july-2000

CNIC: 37405-8897431-1 INTERMEDIATE / COMMERCE COLLEG, CANTSTAION

KARACHI MAY 2015
Gender: Male
Commerce is a dynamic field that evolves with changes in-technology,
Religion: Islam
society,

Skills
 Food Knowledge Chinese Cuisine  MS Office
CONTACT ME  Food Knowledge Japanese Cuisine  Training development
 Food Knowledge Thai Cuisine  Data management
Costumer service
Address:
 Multitasking  Time management
 Communication skill  Scheduling
Cell phone: 0327-2830697
 Safety standards  Team Building
 Food safety regulations compliance  Problem solving
Email:
 Costumer Service
EXPERIENCE
Marcem Pvt Ltd
April 2024 – present
I am responsible for the roles of event planning, strategic planning and sales. I manage client
acquisition and event execution. They are responsible for generating leads, building relationships with
potential clients, and closing deals for event services. Once the event is booked, they collaborate with
clients to plan and organize every detail, including venue selection, vendors, catering, and
entertainment, ensuring the event aligns with the client's vision and goals.
With strong negotiation skills, the Event Planner Sales Executive secures the best deals from suppliers
while keeping within budget, overseeing logistics, and troubleshooting issues on the day of the event.
Their dual role ensures a seamless transition from sales to execution, delivering successful and
memorable events.

Shift Manager COCOCCHAN RESTAURENT

Jan 2024 – April 2024
As a Manager, I will oversee daily operations, ensuring seamless coordination
among staff for optimal customer service. Responsible for managing schedules,
addressing operational challenges, and maintaining appositive team environment.
Your role is pivotal in upholding quality standards, optimizing efficiency, and
contributing to the overall success of the team and the company.

Restaurant Trainer PF Chang’s Restaurant

Feb 2022 – Jun 2024
As a Restaurant Trainer, I will be responsible for designing and delivering effective
training programs to-enhance the skills of our staff. Your role involves assessing
training needs, creating engaging instructional materials, and conducting hands-on
sessions to ensure team members excel in their roles. Collaborating with
management, you'll play a pivotal role in maintaining high standards of service and
fostering a positive learning environment.

Head of GRO’s PF Chang’s Restaurant

Feb 2021 – Jun 2022

 Greeting guests as they enter, and putting them on a waiting list as necessary.
 Providing guests with menus and answering any initial questions.
 Seating guests at tables or in waiting areas.
 Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive
the right number of customers.
 Engaging with guests to ensure they're happy with food and service.
 Responding to complaints and helping to resolve them.
 Answering phone calls, taking reservations and answering questions.
 A knowledge of the menu.
 A knowledge of the menu.
 Providing great customer service.
Floor Manager

Jan 2020 – jun2021

As a Floor Manager assists the Restaurant Assistant General Manager (FM) in the day-to-day operations of Talley's
full-service restaurants. Functionally reports to the Restaurant FM and oversees front-of-house restaurant staff
including servers, bartenders, food runners, hosts, bussers and bar backs.

Supports the Restaurant FM with hiring, assigning, training, evaluating and terminating employees
Documents, investigates, escalates and resolves all employee and guests incidents
Ensures exceptional service standards are consistently met and that activities are carried out effectively
Inspects dining room and storage areas to ensure compliance with health and safety regulations
Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
Reviews financial information such as sales, inventory and costs to monitor budget
Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
Performs other duties as required or assigned

Shift Manager Sub-Way Outlet

march 2019 – Jun 2020

As a Shift Manager Screening, interviewing, hiring, and training restaurant staff.

Managing restaurant staff's work schedules.
Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are
maintained.
Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Monitoring the restaurant’s cash flow and settling outstanding bills.
Reviewing customer surveys to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner.

Sandwich Artist Sub-Way Outlet

march 2018 – Jun 2019
My Responsibility

 Food preparation including bread and cookie baking

 Ensure food storage and preparation areas are maintained according to Health & Safety and Audit standards
 Comply with Food Code of Practice
 Till Operator
 Monitoring stock levels
 Checking in deliveries
 Complete daily and weekly cleaning schedules
 Follow security & safety procedures
 Maintain a safe working environment for employees and customers
 Maintain high personal presentation in the provided uniform to meet the Subway® brand and customer expectations
 Work as a team member
 Deliver a high standard of service when dealing with products, sales and catering for customer needs.