Sessions Reason For Sequence Date Content Outline
Icebreaker & Introduction – Group
introduction and session objectives
Introduction and team-building exercise
This first session establishes Foundations of Communication –
the core communication Elements of effective communication
skills that all other sessions Clarity & Conciseness – Techniques for
will build on, including clear and concise communication
clarity, active listening, and Active Listening & Feedback - Listening
1 Advanced &
non-verbal communication. exercises and role-play
Effective 26/11
By mastering these basics, Non-Verbal Communication – Body
Communication
participants will have the language, tone, and visual cues
foundational tools needed Group activity: Observing and decoding
for empathy, assertiveness, cues
and handling complex Non Violent Communication : OFNR
conversations. framework and application
Effective Email & Written Communication
- Drafting Emails
Reflection & Takeaways
After understanding the
basics of effective Review of First session and empathy
communication, exercise - Empathy map
participants can move into Understanding Empathy – Importance of
enhancing interpersonal empathy in communication
2 Empathy & skills. This session Building Assertiveness – Defining assertive
Assertiveness in emphasizes empathy and 06/12 vs. aggressive communication
Communication assertiveness, two skills Expressing Empathy with Assertiveness
essential for clear and Feedback with Empathy – Techniques for
respectful exchanges, delivering empathetic feedback
particularly when Practical Scenarios - Case study and
addressing others’ emotions discussion
or needs.
Equipped with foundational
communication skills,
Understanding Difficult Conversations -
empathy, and assertiveness,
Causes and types
participants are now ready
Staying Calm & Focused – Techniques to
to handle more challenging
3 Handling stay calm in tense situations
conversations. This session
Difficult 13/12 - Breathing and mindfulness exercises
introduces methods for
Conversations Framing Constructive Responses - Group
staying calm, managing
role-play: framing responses
emotions, and framing
Practical Scenarios - Case study analysis
constructive responses,
and role-play
preparing participants to
deal with difficult situations.
Intro to decision-making -Decision-making
The final session builds on
scenarios
all previous skills, teaching
Types of Decision-Making – Analytical,
participants to make sound
strategic, collaborative - Presentation and
decisions while considering
discussion
team dynamics and
Decision-Making Frameworks –
communication techniques.
4 Techniques such as SWOT, Pros/Cons, and
Strong communication is
Decision-Makin 20/12 prioritization - Group exercise: Applying
key to collaborative
g Skills frameworks
decision-making, which is
Collaboration in Decision-Making - Group
why this capstone session is
activity on team decision-making
placed last, integrating the
Risk and Uncertainty - Scenario-based risk
interpersonal and
assessment
communication skills from
Applying Decision-Making Skills in Real
the previous sessions.
Scenario - Case study and group discussion
