1. Product Definition 3.

2 The Client acknowledges and accepts that its personal data may be transferred
1.1 Mailbox Plus: Entitles the Client to receive mail at the Provider’s Centre specified or made accessible to all entities of the Provider group, wherever located, for the purposes
in this Agreement (“designated Centre”). The Client may use the address of the of providing the services herein.
designated Centre for business correspondence subject to exception in certain locations.
1.2 Telephone Answering: Entitles the Client to a local telephone number 4. Use
determined by the Provider in the designated Centre, personalized call answering service 4.1 The Client must not carry on a business that competes with the Provider’s
during normal business hours, and after business hours and weekend voicemail access. business of providing serviced office accommodations, virtual offices or its ancillary services.
1.3 Virtual Office and Virtual Office Plus: Includes all services detailed in sections 1.1 4.2 The Client’s name and address: The Client may only carry on that business in its
and 1.2. In addition the Client is entitled to receive faxes at the designated Centre. Due name or some other name that the Provider previously agrees.
to postal requirements, in the United States only, the Virtual Office product provides 2 days 4.3 Use of the Centre Address: The Client may use the designated Centre address as
of private office usage per month at the designated Centre and a lobby directory listing at its business address. The Client is not permitted to use the address of the designated
reception. Globally, the Virtual Office Plus product provides 5 days of private office usage Centre as their registered office address unless permitted by law and by the Provider and
per month at the designated Centre, subject to availability. (if relevant) by local compliance rules. Any other uses are prohibited without the Provider’s
In the countries of Bahrain, Jordan, Lebanon, Kuwait, Oman, Pakistan, Qatar, prior written consent.
Kingdom of Saudi Arabia, Turkey and UAE the name Virtual Office is referred to “Business
package”. 5. The Provider’s Liability
To the maximum extent permitted by applicable law, the Provider will not be
2. This Agreement liable for any loss sustained as a result of the Provider’s failure to provide a service as a
2.1 Comply with House Rules: The Client must comply with any House Rules which result of any mechanical breakdown, strike, or termination of the Provider’s interest in the
the Provider imposes generally on users of the designated Centre. Such rules are building containing the Centre. THE CLIENT EXPRESSLY AND SPECIFICALLY AGREES TO
developed and/or imposed to protect Client’s use of the designated Centre for work. The WAIVE, AND AGREES NOT TO MAKE, ANY CLAIM FOR DAMAGES, DIRECT, INDIRECT,
House Rules vary from country to country and from Centre to Centre and these can be PUNITIVE, SPECIAL OR CONSEQUENTIAL, INCLUDING, BUT NOT LIMITED TO, LOST
requested locally. BUSINESS, REVENUE, PROFITS OR DATA, FOR ANY REASON WHATSOEVER ARISING OUT
2.2 AUTOMATIC RENEWAL: THIS AGREEMENT LASTS FOR THE PERIOD STATED IN OF OR IN CONNECTION WITH THIS AGREEMENT, ANY FAILURE TO FURNISH ANY
IT AND THEN WILL BE EXTENDED AUTOMATICALLY FOR SUCCESSIVE PERIODS EQUAL SERVICE PROVIDED HEREUNDER, ANY ERROR OR OMISSION WITH RESPECT THERETO,
TO THE CURRENT TERM BUT NO LESS THAN 3 MONTHS (UNLESS LEGAL RENEWAL TERM FROM FAILURE OF ANY AND ALL COURIER SERVICE TO DELIVER ON TIME OR
LIMITS APPLY) UNTIL TERMINATED BY THE CLIENT OR BY THE PROVIDER PERSUANT TO OTHERWISE DELIVER ANY ITEMS (MAIL, PACKAGES, ETC.) OR ANY INTERRUPTION OF
SECTION 2.3. ALL PERIODS SHALL RUN TO THE LAST DAY OF THE MONTH IN WHICH SERVICES.
THEY WOULD OTHERWISE EXPIRE. THE FEES ON ANY RENEWAL WILL BE AT THE THEN
PREVAILING MARKET RATE. 6. Fees
2.3 CANCELLATION: EITHER THE PROVIDER OR THE CLIENT CAN TERMINATE 6.1 Taxes and duty charges: The Client agrees to pay promptly (i) all sales, use,
THIS AGREEMENT AT THE END DATE STATED IN IT, OR AT THE END OF ANY EXTENSION excise and any other taxes and license fees which the Client is required to pay to any
OR RENEWAL PERIOD, BY GIVING AT LEAST THREE MONTHS WRITTEN NOTICE TO THE governmental authority (and, at the Provider’s request, will provide to the Provider
OTHER. HOWEVER, IF THIS AGREEMENT, EXTENSION OR RENEWAL IS FOR THREE evidence of such payment) and (ii) any taxes paid by the Provider to any governmental
MONTHS OR LESS AND EITHER THE PROVIDER OR THE CLIENT WISHES TO TERMINATE authority that are attributable to the accommodation, where applicable, including, without
IT, THE NOTICE PERIOD IS TWO MONTHS OR (IF TWO MONTHS OR SHORTER) ONE limitation, any gross receipts, rent and occupancy taxes, tangible personal property taxes,
WEEK LESS THAN THE PERIOD STATED IN THIS AGREEMENT. stamp tax or other documentary taxes and fees.
2.4. Ending this Agreement immediately: To the maximum extent permitted by 6.2 Service Retainer/Deposit: The Client will be required to pay a service
applicable law, the Provider may put an end to this Agreement immediately by giving the retainer/deposit equivalent to two months of the monthly fee (plus VAT/Tax where
Client notice and without need to follow any additional procedure if (a) the Client becomes applicable) upon entering into this Agreement unless a greater amount is specified on the
insolvent, bankrupt, goes into liquidation or becomes unable to pay its debts as they fall front of this agreement. This will be held by the Provider without generating interest as
due, or (b) the Client is in breach of one of its obligations which cannot be put right, or (c) security for performance of all the Client’s obligations under this Agreement. The service
its conduct, or that of someone at the Centre with its permission or invitation, is retainer/deposit, or any balance after deducting outstanding fees, and other costs due to
incompatible with ordinary office use which shall be determined at the Provider’s sole the Provider, will be returned to the Client after the Client has settled their account with
discretion. the Provider and funds have cleared. the Provider may require the Client to pay an
If the Provider puts an end to this Agreement for any of these reasons it does increased retainer/deposit if outstanding fees exceed the service retainer/deposit held
not put an end to any outstanding obligations, including the payment of any additional and/or the Client frequently fail to pay the Provider’s fees when due.
services used as well as the monthly fee for the remainder of the period for which this 6.3 Registration Fee: The Client will be charged a one-time registration fee. This fee
Agreement would have lasted if the Provider had not ended it. is listed in the House Rules.
2.5 If the Centre is no longer available: In the event that the Provider is no longer 6.4 Payment: the Provider is continually striving to reduce its environmental impact
able to provide the services at the designated Centre stated in this Agreement then this and supports its clients in doing the same. Therefore the Provider will send all invoices
agreement will end and the Client will only have to pay monthly fees up to the date it ends electronically (where allowed by law) and the Client will make payments via an automated
and for the additional services the Client has used. The Provider will try to find suitable method such as Direct Debit or Credit Card, wherever local banking systems permit unless
alternative for the Client at another designated Centre. another form of payment is offered to the Client as a qualified and current Key Account. All
2.6 Employees: While this Agreement is in force and for a period of six months after amounts payable by the Client under this agreement may be assigned to other members of
it ends, neither the Provider nor the Client may knowingly solicit or offer employment to the Provider’s group.
any of the other’s staff employed in the designated Centre. This obligation applies to any 6.5 Late payment: If the Client does not pay fees when due, a fee will be charged
employee employed at the designated Centre up to that employee’s termination of on all overdue balances. This fee will differ by country and is listed in the House Rules. If
employment, and for three months thereafter. It is stipulated that the breaching party the Client disputes any part of an invoice the Client must pay the amount not in dispute by
shall pay the non-breaching party the equivalent of one year’s salary for any employee the due date or be subject to late fees. The Provider also reserves the right to withhold
concerned. Nothing in this clause shall prevent either the Provider or the Client from services (including for the avoidance of doubt, denying the Client access to its
employing an individual who responds in good faith and independently to an advertisement accommodation, where applicable) while there are any outstanding fees and/or interest or
which is made to the public at large. the Client is in breach of this Agreement.
2.7 Client Representation of the Provider’s employees: Throughout the duration of 6.6 Insufficient Funds: The Client will pay a fee for any returned cheque or any
this agreement, Client agrees that neither Client, nor any of Client’s partners, members, other declined payments due to insufficient funds. This fee will differ by country and is
officers or employees will represent, or otherwise provide legal counsel to, any of the listed in the House Rules.
Provider’s current or former employees in any dispute with, or legal proceeding against, 6.7 the Provider will increase the monthly virtual office fee each and every
the Provider, or any of the Provider’s affiliates, members, officers or employees. anniversary of the start date of this agreement by a percentage amount equal to the
2.8 Notices: All formal notices must be in writing to the address first written on the increase in the All Items Retail Prices Index, or such other broadly equivalent index which
front page of the Agreement. It is the Client’s responsibility to keep their address of record the Provider substitutes provided that if the foregoing increase is not permitted by
up to date with the designated Centre at all times. applicable law, then the monthly virtual office fee shall be increased as specified in the
2.9 Confidentiality: The terms of this Agreement are confidential. Neither the House Rules. This will only apply to agreements that have an original start and end date
Provider nor the Client may disclose them without the other’s consent unless required to do constituting more than a 12 month term. Renewals will be renewed as per clause 2.2
so by law or an official authority. This obligation continues after this Agreement ends. above and only those renewals with a start and end date constituting a term of over 12
2.10 Applicable law: This agreement is interpreted and enforced in accordance with months will have the same increase applied.
the law of the place where the relevant Centre is located. All dispute resolution 6.8 Standard services: The monthly fee and any recurring services requested by the
proceedings will be conducted in the country, state or province where the Centre is located. Client are payable monthly in advance. Unless otherwise agreed in writing, these recurring
If any provision of these terms and conditions is held void or unenforceable under the services will be provided by the Provider at the specified rates for the duration of this
applicable law, the other provisions shall remain in force. In the case of Japan all Agreement (including any renewal). Specific due dates will differ by country and are listed
agreements will be interpreted and enforced by the Tokyo District Court, and in the case of in the House Rules. Where a daily rate applies, the charge for any such month will be 30
France, any dispute regarding this agreement will be settled by the relevant courts of the times the daily fee. For a period of less than a month the fee will be applied on a daily
Paris jurisdiction. basis.
2.11 Enforcing this Agreement: The Client must pay any reasonable and proper costs 6.9 Pay-as-you-use and Additional Variable Services: Fees for pay-as-you-use
including legal fees that the Provider incurs in enforcing this Agreement except that the services, plus applicable taxes, in accordance with the Provider’s published rates which
Provider and the Client will bear their own arbitration costs in the event of arbitration. may change from time to time, are invoiced in arrears and payable the month following the
calendar month in which the additional services were provided. Specific due dates will
3. Compliance differ by country and are listed in the House Rules.
3.1 Compliance with the law: The Client must comply with all relevant laws and 6.10 Discounts, Promotions and Offers: If the Client benefited from a special discount,
regulations in the conduct of its business. The Client must do nothing illegal in connection promotion or offer, the Provider may discontinue that discount, promotion or offer without
with its use of the Business Centre. The Client must not do anything that may interfere notice if the Client breaches these terms and conditions or becomes past due on two or
with the use of the Centre by the Provider or by others, cause any nuisance or annoyance, more occasions.
increase the insurance premiums the Provider has to pay, or cause loss or damage to the
Provider (including damage to reputation) or to the owner of any interest in the building Global Terms & Conditions, Dec-13, lveber
which contains the Centre the Client is using. The Client acknowledges that (a) the terms
of the foregoing sentence are a material inducement in the Provider’s execution of this
agreement and (b) any violation by the Client of the foregoing sentence shall constitute a
material default by the Client hereunder, entitling the Provider to terminate this agreement,
without further notice or procedure.