ROHAN SATI
New Delhi, DL 971-704-0385 rohansati_bba21_24@its.edu.in linkedin.com/in/rohansati/
Detail-oriented and customer-focused B.B.A. graduate with hands-on experience in customer support and business analysis.
Skilled in resolving customer issues, delivering clear guidance on service features, and managing records with precision.
Proficient in MS Office and adept at handling data analysis to identify and address service improvement opportunities. Eager to
leverage strong communication and problem-solving abilities to provide high-quality support for Google Pay users in a dynamic,
customer-centered role.
PROFESSIONAL EXPERIENCE
EVEPAPER, Gurugram, HR
Business Analyst July 2022–August 2023
● Acted as the primary contact for customer support within the campus, managing inquiries and facilitating seamless
information flow to enhance service experience.
● Conducted data analysis to identify trends and service gaps, providing actionable insights that informed process
improvement.
● Collaborated with consultants to interpret client needs and support strategic service decisions, contributing to the
refinement of client interaction protocols.
UAS International, Gurugram, HR
Financial Intern Jan 2022–March 2023
● Analysed financial data to support decision-making, with a focus on improving internal processes for efficiency.
● Managed project schedules and task prioritization, maintaining accurate records of tasks and deliverables to
ensure timely project execution.
● Trained in data quality protocols, developing skills to manage data integrity, conduct thorough evaluations, and uphold
high standards in reporting.
EDUCATION
I.T.S, C.C.S University Mohan Nagar, UP
Bachelor of Business Administration August 2021- August 2024
C.G.P.A 8.2
CERTIFICATIONS
- Excel Fundamentals for Data Analysis
- Getting Started with MS Office
- Logistics and Supply Chain Management
- MS Power BI & WordPress
SKILLS
• Customer Service & Issue Resolution: Skilled in addressing customer inquiries with clarity and empathy across
phone, email, and chat, while maintaining accurate interaction records.
• Technical Proficiency: Proficient in Microsoft Office (Excel, PowerPoint, Word), with strong documentation and
reporting skills.
• Communication: Excellent written and verbal communication skills, ensuring clear guidance on product features
and functionalities.
• Data Analysis: Experienced in analyzing data trends and using insights to enhance service quality and operational
efficiency.
• Organizational Skills: Ability to prioritize tasks, manage schedules, and uphold detailed documentation for seamless
project support.
• Languages – English & Hindi.
