MDS-REQ 11

Requirements for Post-Market Surveillance of Medical Devices

Version Number: 2
Version Date: 23/03/2023

“Translated Copy”

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Table of Contents
Introduction__________________________________________________________________ 3
Purpose___________________________________________________________ 3
Scope_____________________________________________________________ 3
Background_______________________________________________________ 3

1) Reporting of adverse events and complaints of medical devices______________________ 4

2) Reporting violating medical devices ____________________________________________ 7

3) Safety alerts and field safety corrective action (FSCA) for medical devices____________ 9

4) Appointing a contact officer with the NCMDR__________________________________ 14

5) Reprocessing of medical devices_______________________________________________ 16

6) Resale, loaning or donating used medical device_________________________________ 18

7) After-sale and maintenance services for medical devices__________________________ 20

8) Destruction of used medical devices____________________________________________ 24

Final Provisions______________________________________________________________ 26

Annexes_____________________________________________________________________ 27
Annex (1) Required information for safety alert____________________________ 28
Annex (2) Required information for acknowledgment letter__________________ 29
Annex (3) Definitions & Abbreviations____________________________________ 30
Annex (4): List of Changes on the Previous Version ________________________ 33

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Introduction

Purpose
The purpose of this document is to specify and clarify the requirements for post-market
surveillance of medical devices including the procedures and activities listed in the “Scope”
below.

Scope
This document applies to the following procedures and activities:
1. Reporting and investigation of adverse events and complaints of medical devices
2. Reporting violating medical devices
3. Safety alerts and field safety corrective action (FSCA) for medical devices
4. Appointing a contact officer with the NCMDR
5. Reprocessing of medical devices
6. Resale, loaning or donating used medical devices
7. After-sale and maintenance services for medical devices
8. Destruction of used medical devices

Background
SFDA has issued this document in reference to the "Medical Devices Law" issued by the
Royal Decree No. (M/54) dated 6/7/1442 AH through articles (14), (16), (20), (28), (30)
and (31), and in accordance to the "Implementing Regulation of Medical Devices Law"
issued by Saudi Food and Drug Authority Board of Directors decree No. (3-29-1443) dated
19/2/1443 AH through articles (10/29), (10/30), (14/1), (16/1), (16/2), (20/2), (20/5),
(28/1), (28/2), (30/1), (30/2) and (31/1).

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1) Reporting and investigating adverse events
and complaints of medical devices

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Requirements
General - Manufacturers, authorized representatives, and healthcare providers shall report to the
Requirements NCMDR about any adverse events and complaints related to their medical devices, and
follow up investigation and provide the NCMDR with all documents and information.
- They shall comply with the Requirements for Clinical Trials of Medical Devices
(MDS-REQ 2) with regard to reporting and investigating serious adverse events or
device deficiencies related to clinical trials.
- Manufacturers, authorized representatives, importers and distributers shall, if requested
by the SFDA, track medical devices.
- Manufacturers, authorized representatives, importers and distributors shall establish a
tracking system to record all information related to the supply and distribution of
medical devices.
- Manufacturers, authorized representatives, importers and distributors shall document
and implement written work procedures to follow up incidents and adverse events of
medical devices.
- Healthcare providers shall appoint a contact officer with the NCMDR.
- Manufacturers, authorized representatives, importers and Distributors shall appoint an
authorized person to communicate with the SFDA.

Reporting o Within (2 days) from the date of occurrence or awareness of adverse events or
Timeframe complaint, in case it represents a serious public health threat.
o Within (10 days) from the date of occurrence or awareness of adverse events or
complaint, in case it represents a threat that may cause or contribute, directly or
indirectly, in death or serious injury.
o Within (30 days) from the date of occurrence or awareness of adverse events or
complaint, in case it represents any effect other than what mentioned in the
aforementioned items.
- When the NCMDR contacts manufacturers, authorized representatives and healthcare
providers for following up the investigation of incident, adverse event or complaint,
they shall response within (5 days).

Required - Manufacturers, authorized representatives and healthcare providers shall provide the
information NCMDR with investigation reports, and technical documents and test reports related
and to the medical device associated with the adverse event based on the stage of
Documents investigation and the availability of information. Initial report shall include the
information mentioned in the “MD Reporting From”.
- Manufacturers and authorized representatives shall submit to the NCMDR complaints.
The “MD Complaints and Malfunctions Form” shows the data and information
required to be available. Additional information, documents or procedures shall be

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 provided when needed based on the progress of investigation and evaluation of the
complaint.
- Investigation reports include:
o Initial Report:
It contains the initial information about the medical device and the adverse event or
complain. It includes the information mentioned in the “MD Reporting From” and
shall be submitted to the NCMDR according to the aforementioned time frame.
o Follow-up Report:
 Contains additional information, investigation progress and actions taken.
 It shall be submitted if the investigation takes more than (30 days) with providing
justification. SFDA shall assess the provided information and justification.
o Final Report
 The last submitted report related to the adverse event or complaint. It contains all
information and details, and the actions taken and final recommendations.
 It shall determine the type of corrective or preventive action taken by the
manufacturer or the authorized representative, which subject to an evaluation by
the SFDA.

Investigation - Investigation procedures shall be concluded and the final report shall be submitted to
conclusion and the NCMDR within:
Final Report o (15 days) from the date of occurrence or awareness of adverse events or complaint
Submission that does not require testing or technical evaluation.
o )30 days( from the date of occurrence or awareness of adverse events or complaint
that require testing the device inside KSA.
o )60 days( from the date of occurrence or awareness of adverse events or complaint
that require testing the device outside KSA.

Reporting - Submitting adverse event or complaint related information and documents through:
Channels
o National Centre for Medical Device Reporting (NCMDR)
o Saudi Vigilance

o Call Center (19999)

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2) Reporting violating medical devices

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Requirements
General - Manufacturers, authorized representatives, importers, distributors and healthcare
Requirements providers shall report to the SFDA about medical devices in violation of the provision
of the Law and Regulation; including medical devices that are fraudulent, unregistered,
or unauthorized for marketing.
- Manufacturers, authorized representatives, importers, distributors and healthcare
providers shall provide information and documents related to the violating medical
devices including data of supply and sale, quantities, and contact information of person
to whom the medical devices are dispensed or sold.
- Manufacturers, authorized representatives, importers, distributors and healthcare
providers shall provide the SFDA with the corrective plan within (5 days) from the date
of reporting the SFDA about the violating medical devices or the date of respond to
SFDA enquiry indicating the presence of fraudulent or violating medical devices.
- SFDA approval shall be obtained for the corrective plan.

- In case the SFDA issue a decision to destruct the violating medical devices, the
destruction shall be carried out by a committee or more formed for such purpose. The
violator shall incur destruction costs.

Reporting - Notifying the SFDA and submitting information and documents related to the violating
Channels medical devices through:
o National Centre for Medical Device Reporting (NCMDR)
o Saudi Vigilance

o Call Center (19999)

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3) Safety alerts and field safety corrective action
(FSCA) for medical devices

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Requirements
General - Manufacturers and authorized representatives shall report the NCMDR any field
Requirements safety corrective action (FSCA) or warnings affecting KSA and issued by the
manufacturer or similar regulatory authorities outside the Kingdom.
- Manufacturers and authorized representatives shall inform the NCMDR of the
corrective actions resulting from post-market follow-up investigations conducted
by the manufacturer for medical devices circulated in KSA, with explaining of the
causes and providing information on the corrective actions that the manufacturer
has taken or intends to take. The technical file of the medical device shall be
updated according to the corrective action and in accordance with the Guidance
on MDMA Significant and Non-Significant Changes (MDS- G 12).
- Manufacturers and authorized representatives shall identify the risks associated to
the safety alerts affecting KSA, without underestimating the risks, and providing
supply and distribution information.
- Manufacturers, authorized representatives and healthcare providers shall provide
the information and reports required for the safety alert.
- Manufacturers and authorized representatives shall submit a plan of implementing
FSCA, including specifying the date of completing the implementation.
- Manufacturers and authorized representatives shall provide evidence of
completing the implementation of FSCA according to the approved plan by the
NCMDR.
- Healthcare providers shall use the medical device as per the recommendations
mentioned in the safety alert.
- Importers and distributors shall not import or distribute any medical device that
has been withdrawn or discontinued.
- Importers, distributors and health care providers shall stop circulating the medical
device if the FSCA stipulates that.
- Manufacturers, authorized representatives, importers and distributors shall
establish a tracking system to record all information related to medical devices
imported and distributed within KSA, and provide the NCMDR with the
information upon request according to the following:
o Contact information of medical devices manufacturers
o Information of supply, distribution and points of sale
o Quantity supplied and information of their transfer and storage
o Lists of users’ name and contact information.

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 o Information of the circulated medical device, including its name, brand name,
identification number, serial numbers, batches supplied, and other information
necessary to identify and track it
o Any other information requested by the SFDA as published on its website.

Stages of Field Safety Corrective Action (FSCA)

Stage One: - The manufacturer or authorized representative shall report to the NCMDR about
Reporting FSCA affecting KSA within (2 days) from the issuing date of FSCA letter, and
FSCA to attach the FSCA letter including information required in Annex 1.
NCMDR or - In case the SFDA issue a safety alert or receiving inquiries from the NCMDR about
Receiving an FSCA, the manufacturer or authorized representative shall respond within (5 days)
Inquiry from through NCMDR email (ncmdr.md@sfda.gov.sa). In case KSA affected by the
SFDA safety alert, the required information for safety alert shall be sent (see Annex 1),
while in case KSA not affected, jump to “Stage Five: Closure”.

Stage Two: - The manufacturer or authorized representative shall notify importers, distributors,
Notifying the healthcare providers and users about the safety alert within (5 days) from the date
Affected Users of reporting to the NCMDR, or from the date of responding to NCMDR inquiry
indicating that KSA affected by the safety alert.
- The manufacturer or authorized representative shall notify importers, distributors,
healthcare providers and users about the safety alerts via the following methods:
o Email
o National address
o Phone call
o Visiting affected customers (in case no-response to the other methods)
- The manufacturer and authorized representative shall have a documented proof of
notifying importers, distributors, healthcare providers and users about the safety
alerts through one of the following methods:
o Signing the acknowledgment letter attached with the field safety FSCA letter
(see Annex 2).
o Sign on the FSCA letter directly in case the acknowledgment letter not attached
with the FSCA letter.
- The manufacture or authorized representative shall keep records of communication
with the importers, distributors, healthcare providers and users which proves that
they took all possible means to notify them about the safety alert, including
communicating them at least (3 times) via two different methods.
- Communication records shall include the following:
o Dates of communication
o Method of communication

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 o Data of authorized persons/healthcare contact officers
o Acknowledgments letters

Stage Three: - The manufacturer or authorized representative shall submit FSCA implementation
FSCA plan within (5 days) from the date of reporting to the NCMDR, or from the date of
Implementation responding to NCMDR inquiry indicating that KSA affected by the safety alert,
Plan through NCMDR email (ncmdr.md@sfda.gov.sa).
- “ FSCA Implementation Plan form” shall be filled.
- The FSCA implementation plan shall include the following:
o Description and number of affected products.
o Description of any other corrective actions other than notifying importers,
distributors, healthcare providers and users.
o Specifying any corrective actions not mentioned in the safety alert and cannot
be implemented in the meantime.
o Specifying the expected date to complete implementation of FSCA with a
justification for specifying that date.
o Risk Assessment form
o Specifying the time for providing the NCMDR with periodic reports if FSCA
implementation is expected to take more than (90 days).
- The NCMDR approval for the FSCA implementation plan shall be obtained.

Stage Four: - The manufacturer or authorized representative shall document the following
Implementing information:
FSCA o Safety alert reference number
o Model/Batch (LOT) Number/Serial Number of the affected medical devices
o Data of importers, distributors, healthcare providers and users for whom FSCA
implemented on their affected medical devices, with authorized person/contact
officers’ signature, their job titles, contact information and date of signature
o A detailed description of the action taken as required in FSCA letter
- The manufacturer or authorized representative shall record and document proof for
implementing any action (e.g., withdrawal, software update, updating IFU,
replacement, destruction).
- In case the manufacturer or authorized representative unable to comply with the
expected date to complete implementation of FSCA, a request to extend the
expected date shall be submitted to the NCMDR through email
(ncmdr.md@sfda.gov.sa) with a justification and explanation of the remaining
actions and their expected completion date.
- In case there was an agreement to submit periodic progress reports of FSCA
implementation and the manufacturer or authorized representative unable to submit

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 such reports on the due dates, then the NCMDR shall be notified through email
(ncmdr.md@sfda.gov.sa) with a justification and specifying alternative dates to
submit the reports.

Stage Five: - In case the KSA market affected by the safety alert, and after confirming the
implementation of FSCA for all affected medical devices in KSA, the
Closure
manufacturer or authorized representative shall submit “Confirmation Statement
for Completing the Corrective Action in the Safety Alert)” and the “FSCA Closure
Report form”to NCMDR email (ncmdr.md@sfda.gov.sa).
- In case the KSA market not affected by the safety alert, the manufacturer or
authorized representative shall submit “Statement Confirming Saudi Arabia is Not
Affected by Safety Alert” to NCMDR email (ncmdr.md@sfda.gov.sa).
- The closure is not considered completed unless receiving a confirmation from the
NCMDR.
- The NCMDR has the right to request any document that supports the
implementation of FSCA, for example: FSCA periodic progress reports, medical
devices destruction proof).

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4) Appointing a contact officer with the
NCMDR

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Requirements
Qualifications -The NCMDR contact officer shall be scientifically qualified in biomedical
engineering/biomedical technology or any medical/health specialty.
- The NCMDR contact officer shall be fluent in English.

Contact -Acting as a liaison between the healthcare provider and the NCMDR for all matters
Officer Tasks of medical devices that either located inside the healthcare facility or dispensed for
and use outside the healthcare facility.
Responsibilities -Reporting incidents or submitting complaints to the NCMDR related to the medical
devices that located inside the healthcare facility, and submitting information and
documents related the incident, adverse event or complaint through:
o The National Center for Medical devices reporting (NCMDR)
o Saudi Vigilance
-Follow-up and cooperating with the NCMDR during incidents, adverse events and
complaints investigation procedures, and provide the NCMDR with all information
and documents.
-Responding to the weekly report of safety alerts, whether or not medical devices that
located inside the healthcare facility affected by any safety alert, through replying to
the email received from the NCMDR.
-Communicating with the manufacturer or authorized representative in case the
medical devices that located inside the healthcare facility affected by any FSCA.
-Submitting information and reports required for the safety alert, such as updates of
the FSCA implementation by the manufacturer or authorized representative, and
submitting maintenance or destruction reports related to the affected devices.
-Ensuring completion of FSCA implementation on the affected medical device
according to the FSCA implementation plan approved by the NCMDR.
-Cooperating with the SFDA in monitoring the compliance healthcare providers’
compliance with the Requirements of Safe Use of Medical Devices inside Healthcare
Facilities (MDS-REQ 3).
-Responding to the SFDA surveys and questionnaires related to the medical devices.

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5) Reprocessing of medical devices

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Requirements
- The medical device shall not be intended for single use.
- Healthcare providers and providers of maintenance services for medical devices shall adhere to the
following when reprocess a medical device:
o Existence of competency and capabilities for the person who performs reprocessing of medical devices.
o Reprocessing the medical device according to the manufacturer instructions, related standards and
establishment approved policies, in a way that does not affect its safety and performance efficiency.
o Keeping all records of medical device reprocessing throughout the period of use inside the healthcare
facility.

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6) Resale, loaning or donating used medical
devices

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Requirements
Manufacturers, authorized representatives, importers, distributors and healthcare providers shall adhere
to the following:

- The medical device shall have medical device marketing authorization (MDMA).
- The medical device shall not exceed the expected service life as specified by the manufacturer.

- Notifying the SFDA and the manufacturer or authorized representative when carrying out the resale,
loaning or donating procedure.

- The intended use of using the medical device [professional use/home use (intended for lay person)] shall
be appropriate to the nature of the recipient.

- The medical device shall not be capable of transmitting infection or causing injuries.

- The medical device shall be free of any medical contamination, biological residue, radioactive waste,
stains or any dangerous medical residue.

- The medical device shall not been previously destroyed.

- Delete all patients’ data and medical records from the medical device memory.
- The medical device has successfully passed mechanical tests, calibration and electrical safety tests,
including but not limited to leakage current testing.
- Sterilizing or disinfecting and cleaning, packaging and storing the medical device according to the
manufacturer’s instructions, and satisfying the related SFDA requirements.

- Providing the medical device recipient with all technical documents proving that the medical device
satisfied the SFDA requirements, including instructions for use (IFU), maintenance manual, periodic
preventive maintenance (PPM) and performance reports. In addition to providing complete information
about missing spare parts and accessories – if applicable-.
- Documenting procedures and records of resale, loaning or donation and submitting them to the SFDA
upon request.
- The recipient is responsible for the availability of necessary technical staff and tools for the use and
maintenance of the medical device.

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7) After-sale and maintenance services for
medical devices

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Requirements
General -The manufacturer or authorized representative shall renew the medical device
Requirements marketing authorization (MDMA) before its expiration.
-The manufacturer shall provide after-sales services for its medical devices including
spare parts approved and compatible with the standards and technical specifications
of the medical device, and provide a technical support to ensure the continuity of
the medical device according to the intended use throughout the expected service
life of the medical device.
-In case of a permanent discontinuance of a medical device, the manufacturer or
authorized representative shall notify the SFDA and update the medical device
marketing authorization (MDMA) related information, in addition to obligate
toward providing after-sales services throughout the expected service life of the
medical device.
-The providers of maintenance services for medical devices, and importers and
distributors wishing to provide maintenance services for medical devices not belong
to them shall obtain the SFDA license for providers of maintenance services for
medical devices in accordance with the Requirements for Medical Devices
Establishments Licensing (MDS-REQ 9).
-Applying the manufacturer instructions for the periodic preventive maintenance
(PPM), corrective maintenance (CM) and Calibration. In case such instructions was
not exist, the SFDA related standards should be followed.
-Reporting the NCMDR about incidents and adverse events of the medical devices
under maintenance.

Technical Staff -The manufacturer shall ensure hiring, qualifying and direct training specialized
for technical staff in maintenance and operation of medical devices. This may be done
by another party licensed from the SFDA to provide maintenance services for
Maintenance medical devices in accordance with the Requirements for Medical Devices
Services Establishments Licensing (MDS-REQ9).
-The providers of maintenance services for medical devices, importers, and
distributors wishing to provide maintenance services for their medical devices shall
hire technical staff consist of biomedical engineers and technicians according to the
following conditions:
o Holding academic or technical qualifications in biomedical
engineering/biomedical technology or any related specialty.
o Receiving specialized training on their medical devices by the manufacturer or a
certified body by the manufacturer-.
-The providers of maintenance services for medical devices shall provide the SFDA
with the organizational structure, a list of technical and administrative staff, and a
certified copy of their qualifications, training certificates and job description.

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 Spare Parts, -Providing immediately spare parts approved and compatible with the standards and
Facilities and technical specifications of the medical device to the department/person requesting a
maintenance service in the healthcare facility. Delaying is not acceptable unless in
Equipment for case of corrective maintenance (CM) with providing a justification.
Maintenance
-Allocating a designated equipped place for maintenance of medical devices.
Services
-Allocating appropriate storage spaces for medical devices and spare parts as
recommended by the manufacturer and in accordance with the Requirements for
Storage and Transportation of Medical Devices (MDS-REQ 12).
-Providing appropriate testing equipment to calibrate the medical device and test its
safety, function and performance efficiency. Such equipment shall comply with the
“Law of Measurement and Calibration” issued by the Royal Decree No. (M/51)
dated 13/11/1434 AH and its implementing regulation, and related instructions. This
equipment shall be inspected to ensure its calibration and safety before reuse.
-Using Kilovolts (kV) and milliamperes-seconds (mAs) meters frequently for X-ray
devices to ensure that the dose delivered from the X-ray tube is compatible with the
device settings.

-Providing testing equipment for all patient applied parts to check leakage current,
insulation resistance and ground resistance.

- Providing testing equipment to monitor the quality of image, laser and UV

radiation.

Documentation -Providing a maintenance management system and inventory management system

of to record, store, organize and analyze medical device information, in addition to the
necessary spare parts information and a list of all spare parts suppliers authorized by
Maintenance the manufacturer.
Services
-Maintenance records and data shall not be altered.
-Documented procedures shall be set to ensure the following:
o Completing all maintenance service orders after getting the approval of the
department/person requesting a maintenance service in the healthcare facility.
o Getting feedback from the department/person requesting a maintenance service
in the healthcare facility regarding the level of satisfaction about the quality of
provided service and the response time through specific KPIs.
-Creating written work procedures and forms for every maintenance service of a
medical device.
-Affixing appropriate tags according to the device condition, (e.g., “PPM” tag
including information of the providers of maintenance services for medical devices,
“Out of Service” tag and others).

Particular -The manufacturer shall specify the warranty period that shall be a minimum of (2
Requirements years).
for After-sales -Clarifying after-sales services to the customers before conclusion of a contract or
Services issuance of a sale invoice.

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-Clarifying check/inspection fees, labor costs and spare parts prices before providing
the after-sales service.
-Providing means of communication with customers and keep a list of customer
data.
-Keeping sufficient quantities of consumable (in-demand) spare parts to ensure
immediate supplying to customers.
-Supplying rare demand spare parts within (14 days) from the order date.

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8) Destruction of used medical devices

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Requirements
In case the establishment or healthcare provider wishing to destruct any used medical device, The following
requirements shall be complied with:
-Obtaining approvals from competent agencies in the Kingdom - if necessary -.
-Performing the destruction by a specialized body in the presence of the establishment official or somebody
in his behalf, or in cooperation with the relevant authorities.
-Applying the manufacturer instructions related to destruction procedures.
-Complying with the GCC Uniform Law for Medical Waste Management.
-The destructed medical device shall become unusable by any way.
-Documenting all data related to the destruction including data of destructed medical device, causes of
destruction and related risks, and keep destruction records for a period of at least (3 years).
-Providing the SFDA with the destruction records upon request.
-Creating documented procedures for destruction process, including compliance with the conditions
described above.

-Disposing the destructed medical devices shall be in accordance to the “Waste Management Law” and its
Implementing Regulation.

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Final Provisions
Whoever commits any violation of the provisions of these requirements shall be penalized
according to the “Table of the Classifications of Violations and Penalties According to the
Medical Devices Law and its Implementing Regulation”.

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 Annexes

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 Annex (1) Required information for field safety
corrective action (FSCA) Letter
- The subject in bold (URGENT FIELD SAFETY CORRECTIVE ACTION OR FIELD
SAFETY NOTICE) mentioning the name of the affected medical device.
- Safety alert reference number.
- Attention to the user: (establishment/user/healthcare provider’s information).
- Purpose of safety alert:
o Purpose of field safety corrective action (FSCA).
o If any deaths or serious injuries has been occurred or could occur, they shall be mentioned
along with the probability of its occurrence.
- Affected medical devices:
o Mentioning all affected medical devices.
o How to identify the affected medical devices.
- Cause of the field safety corrective action (FSCA):
o Simplified overview of the medical device and how it works.
o Description of the problem, which was the cause to issue the safety alert.
o Frequency of malfunction and complaints.
o If the device malfunction could result injuries or treatment delay, or may require surgical
intervention, such effect shall be clarified.
o How the user can identify that the medical device malfunctioned or subject to malfunction
– if possible-.
- Actions to be taken by the user:
o Description of the action required to be taken (e.g. isolating the affected medical devices,
returning, following instructions, etc.).
o The time limit for implementing the required actions.
o Notifying the users about the safety alert or advising to review the patients’ previous results
- if recommended -.
o In case that Acknowledgment letter has been attached with the field safety corrective action
(FSCA) letter, the time limit to respond with acknowledgment.
- Field safety corrective action (FSCA):
o Description of the actions going to be taken by the manufacturer (e.g. withdrawing,
modifying, providing instructions for use, updating software).
o Specifying the time period to complete implementation of field safety corrective action
(FSCA).
- Contact information of the manufacturer/authorized representative:
o Name of authorized person.
o Email.
o Phone number.
o National address.

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 Annex (2) Required information for
acknowledgment letter
- Safety alert information:
o Safety alert reference number.
o Issuing date.
o Name of affected medical device.
o Labeling information of affected medical device.
- User information:
o Name of (establishment/healthcare provider/user).
o National address.
o Name and job title (for healthcare providers).
o Email.
o Phone number.
- Actions to be taken by the user:
o The Statement “I acknowledged that I have received the safety alert and read and
understood its content”.
o The Statement “I took all actions mentioned in the safety alert”.
o The Statement “I (disposed/isolated/returned) the mentioned devices (quantity and
identifier)”.
Or
o The Statement “The mentioned devices are not available (out of service or missing)
(quantity and identifier)”.
- Contact information of the authorized person:
o Name.
o Email.
o Phone number.
o Date.
o Signature.
- Contact information of the manufacturer/authorized representative:
o Name of authorized person.
o Email.
o Phone number.
o National address.

- The time limit to respond with acknowledgment.

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 Annex (3) Definitions & Abbreviations
KSA Kingdom of Saudi Arabia
SFDA Saudi Food and Drug Authority
NCMDR The National Center for Medical Devices Reporting
Medical Device Any instrument, apparatus, implement, implant device, in vitro reagent or
calibrator, software, or material used for operating medical devices, or any other
similar or related article, intended to be used alone or in combination with other
devices for diagnosis, prevention, monitoring, controlling, treatment, or
alleviation of disease or injury, or for compensation for an injury; investigation,
replacement, modification, or support of the anatomy or of a physiological process;
supporting or sustaining life; controlling or assisting conception; sterilization of
medical devices and supplies; providing information for medical or personal
purposes by means of in vitro examination of specimens derived from the human
body; and does not achieve its primary intended action by pharmacological,
immunological or metabolic means, but which may be assisted in its intended
function by such means.
Medical Supply A medical substances or products used in diagnosis, treatment, prosthetics,
orthotics, or in disability cases or other medical uses for humans, including medical
gases.
Accessories of Any substance or product intended specifically to be used with a medical device or
Medical Devices and supply to enable it to achieve its purpose.
Supplies
Single-use Medical A disposable article intended for use on a patient in a single medical procedure.
Device or Supply
Home-Use Medical A medical device or supply intended for use in any environment outside a
Device healthcare facility.
Establishment A legal entity engaged in an activity related to medical devices and supplies.
Manufacturer Any national or foreign establishment the purposes of which include designing or
manufacturing medical devices or supplies for use under its name within the
Kingdom or abroad. Manufacturing shall include refurbishing, assembling,
packaging, and labelling.
Authorized A legal person based in the Kingdom who has written authorization from a
Representative (AR) manufacturer located outside the Kingdom to represent it in the Kingdom with
regard to the implementation of this Law and its Regulation.
Importer An establishment in the supply chain that supplies a medical device to the
Kingdom.
Distributor An establishment in the supply chain that supplies a medical device to another
distributor or its end user.
Healthcare Provider Any government or private establishment that provides health care services.
User A person, whether a professional, non-professional, or a patient, who uses a
medical device or supply.
Lay Person A person who does not have formal education or training in a relevant field of
healthcare or medical discipline.

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License A document issued by the SFDA to engage in any of the activities subject to this
Law.
Registration A procedure for listing in the MDNR any medical device or supply and any
establishment that engages in any activity governed by this Law.
Marketing A document issued by the SFDA permitting the circulation of a medical device or
Authorization supply in the market.
Surveillance A group of procedures to control safety, efficiency, quality and effectiveness of
medical devices while circulated in the Kingdom.
Identifying Any statement, information, or illustration printed on a medical device or supply,
Information including identifying information, technical description, method of use, and
manner of storage and transportation
Adverse Event Any defect or change in the characteristics or performance of a medical device that
may directly or indirectly cause or contribute to the death or serious injury of a
user.
Complaint Any kind of communication whether written or oral about insufficiency related to
the medical device or its quality, efficiency, efficacy, usability, safety or
performance, in addition to insufficiency related to the service that impacts the
performance of the medical device.
*Note: Complaint include reporting medical devices incidents result from any
defect or change in the characteristics or performance of a medical device that may
not directly or indirectly cause or contribute to the death or serious injury of a user.
Malfunction Failure of a medical device to fulfill its safety or performance specifications
Event which could result in imminent risk of death, serious deterioration in a
Serious public health person's state of health or serious illness that may require prompt remedial action
threat and that may cause significant morbidity or mortality. Such event may be unusual
or unexpected for the given place and time;
Tracking Procedures and measures that enable the tracing of medical devices, at any stage
of the supply chain.
Fraudulent Medical A device or supply the identity or source of which is deliberately altered with the
Device or Supply intent to defraud. A medical device or supply shall be deemed fraudulent if its
components have been altered in a manner that compromises its safety and
efficacy, or if it is packed in counterfeit containers.
Safety Alert A notice issued by the NCMDR indicating the risk associated with a medical device
or supply and the corrective actions required to avoid such risk.
Field Safety An action taken by the manufacturer to limit or reduce the risks compromising the
Corrective Action safety of a medical device or supply.
(FSCA)
Corrective Action An action taken to resolve causes of nonconformities detected on the
establishment, manufacture or medical device.
Acknowledgment A document proves the user has viewed the information and the corrective actions
Letter mentioned in the safety alerts letter.
Contact Officer A designated person by health care provider who works as a liaison with the
National Center for Medical Devices Reporting (NCMDR)

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Providers of
Maintenance Any party that maintains or repairs a medical device after distribution, in order to
Services for Medical restore the level of safety, efficiency and performance set by the manufacturer.
Devices
Biomedical A professional person who supports patient care by applying engineering and
Engineer/Biomedical management skills in healthcare technology.
Technician Note: The biomedical engineer/biomedical technician must have an academic
(BME/BMT) background in Medical/Biomedical Engineering or Biomedical Tech - Instruments.
Testing equipment The equipment or tools used to perform functional tests or calibration for medical
devices.
Calibration The required corrective adjustments to medical devices or testing equipment to
maintain its performance accuracy according to a reference standard.
Maintenance A Computer-based software system that is used to automate processes related to
Management technical support of medical devices, corrective maintenance, periodic preventive
Systems maintenance (PPM) and contracts management; and provides a wide range of data
reports related to the medical device lifecycle.
Periodic Preventive A scheduled procedure at specific intervals includes specific maintenance
Maintenance (PPM) processes such as lubrication or cleaning, or replacing parts that are expected to
wear or which have a finite life. The procedures and intervals are usually specified
by the manufacturer.
Corrective An unscheduled procedure to correct or repair malfunctions of medical device or
Maintenance (CM)/ its components, including repair, restore or replace used components or systems to
Repair restore safety and performance of a medical device
Reprocessing Procedures implemented on a used medical device or supply for safe reuse, such
as cleaning, disinfection, sterilization, and testing and restoration of its technical
functions and safety.
Destruction Permanent disposal of the medical device that ensures that it will not be reused.
Labeling Any statement, information, or illustration printed on a medical device or supply,
including identifying information, technical description, method of use, and
manner of storage and transportation.

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 Annex (4): List of Changes on the Previous
Version
Number &
Date
of the Changes Description
Previous
Version
1.0  Editorial modification on the following sections:
27/10/2022 o Reporting and investigating adverse events and complaints of medical devices.
o Reporting violating medical devices.
o Safety alerts and field safety corrective action (FSCA) for medical devices.
o Destruction of used medical devices.

 Editorial modification on the following annexes:

o Annex (1) Required information for field safety corrective action (FSCA) Letter.
o Annex (3) Definitions & Abbreviations.

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