User Manual

Infrastructure NOC
Customer Portal
Version: 2.0

1|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 DEWA Strategy Direction

Our Vision
“ A Sustainable Innovative World-Class Utility”

Our Mission
“We are committed to the happiness of our stakeholders and promoting
Dubai’s vision through the delivery of sustainable electricity and water
services at a world-class level of reliability, efficiency and safety in an
environment that nurtures innovation with a competent workforce and
effective partnerships; supporting resources sustainability.”

Our Motto
“For Generations to Come”

Our Values

 Stakeholders Happiness
 Sustainability
 Innovation
 Excellence
 Good Governance

2|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
TABLE OF CONTENTS
1. Legend .....................................................................04
2. Manual Objectives .................................................. .. .05
3. Description ............................................................. . 05
4. System Requirements .............................................. . 06
5. How to Navigate? .................................................... . 07
6. How to Register & Update Profile/Expired Trade License? 08
7. Forget Password ........................................................11
8. How to Login? ...........................................................12
9. Owner Registration ....................................................13
9.0.1 Create Owner ........................................................14
9.0.2 Search / Relate Owner ...........................................15
10. Infrastructure NOC Service ..........................................17
10.1.1 RTA eNOC (Manual) .............................................18
10.1.2 Non RTA NOC Applications ....................................21
11. Track your Application ...............................................26
12. NOC Resubmission ...................................................29
13. Attachments Downloading………………………………………31
14. Contact Us ………………….…………………………………… 34

3|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
1. LEGEND

Frequently used symbols / icons and commands in Transactions.

Symbols Meaning of symbols and Commands

Increase and decrease font on page

Submit Any application

Cancel application

Return back to previous Screen

4|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
2. MANUAL OBJECTIVES

Objective of this manual is to provide the hands on experience of the Infrastructure

NOC Customer Portal transactions to the users.

3. DESCRIPTION

Infrastructure NOC Customer Portal is exclusively designed for Consultant,

Contractor, Private Developers and Govt. Organization to apply and track the NOC
applications online. Infrastructure NOC Customer Portal will cover the below NOC
categories which can be submitted to DEWA.

NOC Category Description

Infrastructure NOC NOC’s which do not require RTA eNOC reference number.

NOC’s which are applied in RTA eNOC portal for Manual

RTA eNOC (Manual)
Submission.
NOC’s which are applied in RTA eNOC portal for digital
submission
RTA eNOC (Digital)

*Re-submission can be done through this portal.

5|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
4. SYSTEM REQUIREMENTS

To access the eService Website, we recommend your computer meets the

following requirements:

Computer requirements

Your computer must have at least 1GB RAM, 100MB disk space, 133MHz, and
Internet access.

Modem Requirements

The minimum speed requirement for a modem to access eService is 28.8Kbps,

although we recommend using 56.6Kbps or higher speeds for optimal
performance.

Web Browser Requirements

For the best eService experience we recommend you access the eService site using
Microsoft® Internet Explorer - version 6.0 or higher and pop-up should be enable.

The following are known browsers or platforms that are not officially supported by
eService:

 America Online®
 Netscape Navigator®
 Microsoft® Internet Explorer - lower than version 6.0
 Certain Sun Microsystems applications, such as, Hot Java Browser and
StarOffice Browser
 Web TV
 Browsers for the blind (screen readers or braille-writers)
 Browsers that disable JavaScript
 Browsers that do not support JavaScript

6|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
  Other browsers, such as, Opera, Mozilla, IE-derivatives MSN Explorer &
NeoPlanet, and any other browser that supports HTML 4.0, CSS 1.0, and
JavaScript 1.0 should be able to run eService. However, these browsers are
not officially supported platforms and therefore, results vary compared to
those of supported browsers and platforms.

5. HOW TO NAVIGATE?

Infrastructure NOC Customer Portal is specially designed for Consultant, Contractor

and Government Organization to serve his customer with full satisfaction.
Consultant, Contractor and Government Organization needs to be register with
DEWA for availing various services offered by DEWA.

To navigate you need to go to https://new.dewa.gov.ae/en/consultants-and-

contractors

Availing Upon logging into the portal, please go to the Consultants & Contactors tab.
Select My Account and a new page will open which will direct you to the login screen.

7|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
6. HOW TO REGISTER / UPDATE PROFILE / UPDATE
EXPIRED TRADE LICENSE?

The enrolment process is applicable for following application category

 Infrastructure NOC

Prerequisite

 Valid Trade License

Note: - Existing users registered under with any enrolment category with DEWA need not to register
for using Infrastructure NOC enrolment. However, for any additional role, update existing profile details,
and for expired trade license update, you can login and use update profile option.

Steps for Registration

Step 1: Click on New User Enrolment

8|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2: Select Infrastructure NOC from the Application Category from drop down list.

9|Page
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 3: Enter all mandatory fields.

10 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 Step 4: Submit application

Note

 System will automatically send SMS & E-mail.

 Submitted application will undergo through approval process in DEWA.

 Upon approval, system will automatically send notification.

 All * are mandatory fields in the application.

7. FORGET PASSWORD
For resetting password please follow below steps

Step 1: Click on Forget your password.

Step 2: Enter your Login ID.

Step 3: Enter valid e-mail ID.

Step 4: Press Submit.

11 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 Note: System will automatically confirm the password assigned to your user id.

8. HOW TO LOGIN?

Accessing Infrastructure NOC Customer Portal, you need to use your credentials
approved by DEWA e.g. User ID and Password.

Steps for Login into Infrastructure NOC Customer Portal

Step 1: Enter your User Id

Step 2: Enter your Password

Step 3: Press Log on Button

12 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
9. OWNER REGISTRATION (CLIENT REGISTRATION)

Organize your owner through owner registration procedure by using unique

identification key e.g. Emirates ID. Single identity for all process in DEWA e.g.
Billing, NOC, DA etc.

Prerequisite

 Valid User ID and Password.

 Valid Emirates ID.

13 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
9.0.1 CREATE OWNER (IF NOT AVAILABLE IN DEWA
REPOSITORY)

Step 1: Press Create owner Button

Step 2: Select Owner Type (Individual – For Individual Customer and Organization –

Company etc.)

14 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 3: Enter all mandatory information e.g. First Name, Last Name etc.

Step 4: Press submit.

Note: You will get the system generated Unique Number which can be referred any time in DEWA for
reference purpose.

9.02 SEARCH EXISTING OWNER AND HOW TO

RELATE THEM UNDER YOUR USER PROFILE.
Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No,
Trade License of the existing owner.

15 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2: Press Search owners

Step 3: Select Displayed owner

16 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 Step 4: Press Relate owner Button

10. INFRASTRUCTURE NOC SERVICE

In this portal you can submit documents from first submission of manually
submitted RTA eNOC http://noc.rta.ae and Infrastructure NOC (NOCs which
do not require RTA number).

All RTA eNOCs can be tracked through this portal. Resubmission for digital RTA
eNOCs is possible through this service.

Any Infrastructure NOC applied directly through this portal without RTA eNOC
system will not be processed if such NOC is required to be applied through RTA
eNOC portal as per law for working within ‘Right of Way’.

All acceptable NOCs will be processed by DEWA Infrastructure Information and

Permits Department for Road Projects, Network Service Projects, General Projects,
and House Connections within Right of Way / DEWA reservations / DEWA Premises
only.

Ensure that you select accurate NOC Type and Project Type so that checklist which
will be displayed is in compliance with NOC Submission Guideline.

17 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 You can check the status of your application by using ‘Track Your Application’
option at any time.

Once NOC is approved, you must download approved drawings / documents

attached in the NOC from this portal and approved NOC / drawings copy should
be kept at site.

10.1.1 RTA ENOC (MANUAL)

Step 1: Select Infrastructure NOC.

18 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2: Select yes and input RTA eNOC number (manual NOC)

Step 3: Select the applicable Project Type & NOC Type and fill all the required fields as per
your project details

19 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 4: Upload the necessary documents as displayed and click submit.

Note:

1. If your NOC application attachments are more than 100mB, save the application as draft. Use

“Track Your Application” option and search for the same NOC to upload more attachments.

2. Repeat the same process until all your attachments are uploaded.

3. Click the check box when you are ready to submit the application.

4. After successful submission, you will get confirmation by email and text message.

20 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 * The uploading of NOC documents to DEWA server will entirely depend on your internet connection

speed.

10.1.2 NON-RTA NOC APPLICATIONS

Step 1: Select Infrastructure NOC.

21 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2 : Click No and then Create button.

Step 3 : Select Identification Type for the Owner and Click Search Owners.

22 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 4 : Select the owner (client) for whom you want to apply NOC

23 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 5 : Select the applicable Project Type & NOC Type and fill all the required fields as per
your project details

24 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 6 : Upload the necessary documents as displayed and click submit.

Note:

1. If your NOC application attachments are more than 100mB, save the application as “Save as

Draft”. Use “Track Your Application” option and search for the same NOC to upload more

attachments.

2. Repeat the same process until all your attachments are uploaded.

3. Click the check box when you are ready to submit the application.

4. After successful submission, you will get confirmation by email and text message.

25 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 * The uploading of NOC documents to DEWA server will entirely depend on your internet connection

speed.

11. TRACK YOUR APPLICATION

Steps for Tracking your Application

Step 1 : Select Track your application.

26 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2 : Select Infrastructure NOC application from the drop down and input your
DEWA NOC No. or RTA NOC reference No. etc.

Step 3 : Select your required NOC and click on view to display the detailed
information which includes DEWA comments, NOC status, NOC detailed history,
attachments in approved or commented status, etc.

27 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 4 : All required information is visible here related to your NOC.

28 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
12. NOC RESUBMISSION
Steps for NOC Resubmission

Step 1 : Select Track your application.

Step 2 : Select Infrastructure NOC application from the drop down and input your
DEWA NOC No. or RTA NOC reference No. etc.

29 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 3 : Select your required NOC and click on Edit to view comments from DEWA

Step 4 : Upload the necessary documents as per comments from DEWA

30 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
 Note:

1. If your NOC application attachments are more than 100mB, save the application as “Save as

Draft”. Use “Track Your Application” option and search for the same NOC to upload more

attachments.

2. Repeat the same process until all your attachments are uploaded.

3. Click the check box when you are ready to submit the application.

4. After successful submission, you will get confirmation by email and text message.

13. ATTACHMENTS DOWNLOADING

Step 1 : Select Track your application.

31 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 2 : Select Infrastructure NOC application from the drop down and input your
DEWA NOC No. or RTA NOC reference No. etc. and click search

Step 3 : Select your approved Infrastructure NOC application and click on view

32 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
Step 4 : Right click on the desired attachment and save on your system local folder

33 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017
14. CONTACT US

If you require any clarification or you face any difficulty in using this portal, please
contact:

Riyaz Ahamed: 04-3221286 / riyaz.ahamed@dewa.gov.ae

Romaan Shafi Vakil: 04-3221288 / romaan.vakil@dewa.gov.ae

Or

Send us an email at: iip.noc@dewa.gov.ae

Call us at: 04-3221614

Visit us at: DEWA Warsan Office – Ground Floor NOC Customer Service Center

34 | P a g e
Infrastructure NOC Customer Portal - User Manual.
Version: 2.0, Published on 2nd January 2017