M.Com.

(CA)
Commerce Computer Applications
SYLLABUS - 2014

SCHOOLS OF EXCELLENCE
with
CHOICE BASED CREDIT SYSTEM (CBCS)

SCHOOL OF MANAGEMENT STUDIES

St. JOSEPH'S COLLEGE (Autonomous)
Accredited at 'A' Grade (3rd Cycle) by NAAC
College with Potential for Excellence by UGC
TIRUCHIRAPPALLI - 620 002, INDIA
 SCHOOLS OF EXCELLENCE WITH SUMMARY OF HOURS AND CREDITS
PG COURSES - COMMERCE (CA)
CHOICE BASED CREDIT SYSTEM (CBCS)
POST GRADUATE COURSES Part Semester Specification No. of Hours Credits Total
Courses Credits
St. Joseph’s College (Autonomous), a pioneer in higher education in India, ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
1 I-IV Core Courses
strives to work towards the academic excellence. In this regard, it has initiated Theory 13 72 56
the implementation of five “Schools of Excellence” from this academic year Practical 4 12 9
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2014 – 15, to standup to the challenges of the 21st century.
II Self Paced Learning 1 - 2 79
Each School integrates related disciplines under one roof. The school system –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
allows the enhanced academic mobility and enriched employability of the III Common Core 1 6 5
students. At the same time this system preserves the identity, autonomy –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
and uniqueness of every department and reinforces their efforts to be IV Comprehensive Examination 1 - 2
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
student centric in curriculum designing and skill imparting. These five
IV Dissertation & Viva Voce 1 6 5
schools will work concertedly to achieve and accomplish the following ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
objectives. 2 III-IV Core Electives 3 12 12 12
• Optimal utilization of resources both human and material for the academic ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3 I-III IDC (WS) 1 4 4
flexibility leading to excellence. IDC (Common) 1 4 4 12
IDC (BS) 1 4 4
• Students experience or enjoy their choice of courses and credits for their
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
horizontal mobility. 4 I-IV Internship - - 2 2
• The existing curricular structure as specified by TANSCHE and other ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5 IV SHEPHERD & Gender Studies 1 - 5 5
higher educational institutions facilitate the Credit-Transfer Across the ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Disciplines (CTAD) - a uniqueness of the choice based credit system. TOTAL 120 110

• Human excellence in specialized areas

• Thrust in internship and / or projects as a lead towards research and IDC – Inter Departmental Courses
BS – Between School
• The multi-discipline nature of the newly evolved structure (School
System) caters to the needs of stake-holders, especially the employers. WS – Within School
Total Hours : 120
What is Credit system? Total Credits : 110
Weightage to a course is given in relation to the hours assigned for the
However, there could be some flexibility because of practicals, field visits,
course. Generally one hour per week has one credit. For viability and
tutorials and nature of project work. For PG courses a student must earn a
conformity to the guidelines credits are awarded irrespective of the teaching
minimum of 110 credits. The total number of courses offered by a department
hours. The following Table shows the correlation between credits and hours.
is given above. However within their working hours few departments /
However, there could be some flexibility because of practical, field visits, School can offer extra credit courses.
tutorials and nature of project work.
For PG courses a student must earn a minimum of 110 credits. The total
number of courses offered by a department is given above. However within
their working hours few departments / School can offer extra credit courses.

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Course Pattern For Example :
The Post Graduate degree course consists of five vital components. They I M.Com.(CA) , first semester Research Methodology
are cores courses, core electives, additional core courses, IDC’s and The code of the paper is 14PCC1101.
SHEPHERD. Additional Core courses are purely optional on the part of the Thus, the subject code is fixed for other subjects.
student. SHEPHERD, the extension components are mandatory.
Specification of the Part
CORE COURSE 1. Core Courses: (Theory, Practical, Self paced Learning, Common Core,
A core course is the course offered by the parent department related to the Comprehensive Examination, Dissertation and Viva-voce)
major subjects, components like theories, practicals, self paced learning, 2. Core Electives
common core, comprehensive examinations, dissertations & viva – voce, 3. Additional Core Courses (if any)
field visits, library record form part of the core courses. 4. Inter Departmental Courses (WS, Soft Skill & BS)
CORE ELECTIVE 5. SHEPHERD & Gender Studies
The core elective course is also offered by the parent department. The EXAMINATION
objective is to provide choice and flexibility within the School. There are
Continuous Internal Assessment (CIA):
three core electives. It is offered in different semester according to the
choice of the school. PG - Distribution of CIA Marks
ADDITIONAL CORE COURSES (If any) Passing Minimum: 50 Marks
In order to facilitate the students gaining extra credit, the additional core Library Referencing 5
courses are given. The students are encouraged to avail this option of
enriching with the extra credits. 3 Components 35
INTER DEPARTMENTAL COURSES (IDC) Mid-Semester Test 30
IDC is an interdepartmental course offered by a department / School for the End-Semester Test 30
students belonging to other departments / school. The objective is to provide
CIA 100
mobility and flexibility outside the parent department / School. This is
introduced to make every course multi-disciplinary in nature. It is to be MID-SEM & END – SEM TEST
chosen from a list of courses offered by various departments.
Centralised – Conducted by the office of COE
There are three IDC’s. Among three, one is the Soft-Skill course offered by
1. Mid-Sem Test & End-Sem Test: (2 Hours each); will have Objective +
the JASS in the II Semester for the students of all the Departments. The
Descriptive elements; with the existing question pattern PART-A;
other one is offered “With-in the school” (WS) and the third one is offered
PART-B; and PART-C
“Between the school” (BS). The IDC’s are of application oriented and inter
disciplinary in nature. 2. CIA Component III for UG & PG will be of 15 marks and compulsorily
objective multiple choice question type.
Subject Code Fixation 3. The CIA Component III must be conducted by the department / faculty
The following code system (9 characters) is adopted for Post Graduate concerned at a suitable computer centres.
courses: 4. The 10 marks of PART-A of Mid-Sem and End-Sem Tests will comprise
14 PXX X X XX only: OBJECTIVE MULTIPLE CHOICE QUESTIONS; TRUE / FALSE;
     and FILL-IN BLANKS.
Year of PG Code of Semester Specification Running number 5. The number of hours for the 5 marks allotted for Library Referencing/
Revision the Dept of the Part of Part in the part work would be 30 hours per semester. The marks scored out of 5 will be
14 PCC 1 1 01 given to all the courses (Courses) of the Semester.

4 5
SEMESTER EXAMINATION Weighted Grade Points is Grade point x Course Credits. The final CGPA
Testing with Objective and Descriptive questions will only include: Core, Core Electives & IDCs.
A Pass in SHEPHERD will continue to be mandatory although the marks will
Part-A: 30 Marks not count for the calculation of the CGPA.
Objective MCQs only
Answers are to be marked on OMR score-sheet. The OMR score-sheets will POSTGRADUATE
be supplied along with the Main Answer Book. 40 minutes after the start of Mark Range ( % )
the examination the OMR score-sheets will be collected CLASS
ARTS SCIENCES
Part-B + C = 70 Marks 75 & above, 80 & above, first
Distinction
Descriptive first attempt attempt
Part-B: 5 x 5 = 25 marks; inbuilt choice; First 60 - 74.99 60 - 79.99
Second 50 - 59.99 50 - 59.99
Part-C: 3 x 15 = 45 marks; 3 out of 5 questions, open choice.
The Accounts Paper of Commerce will have
Part-A: Objective = 25 Declaration of Result:
Part-B: 25 x 3 = 75 marks.
Mr./Ms. ________________ has successfully completed the Post Graduate
Duration of Examination must be rational; proportional to teaching hours
in ________________ programme. The candidate’s Cumulative Grade Point
90 minute-examination / 50 Marks for courses of 2/3 hours/week (all Part IV
UG Courses) 3-hours examination for courses of 4-6 hours/week. Average (CGPA) is ___________ and the class secured _______________
by completing the minimum of 110 credits.
EVALUATION
The candidate has also acquired __________ (if any) additional credits
Percentage Marks, Grades & Grade Points
from courses offered by the parent department.
UG (Passing minimum 40 Marks)
Qualitative Assessment Grade Points Grade Mark Range %)
Exemplary 10 S 90 & above ______
Outstanding 9 A+ 85-89.99
Excellent 8 A 80-84.99
Very Good 7 B 70-79.99
Good 6 C 60-69.99
Pass (PG) 5 D 50-59.99
RA (PG) 0 RA < 50

CGPA - Calculation
Grade Point Average for a semester is calculated as indicated here under:
Sum total of weighted Grade Points
Sum of Gredits

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 M. Com. (CA) Sem. I Hours/Week: 6
Course Pattern - 2014 Set 14PCC1101 Credits: 5
RESEARCH METHODOLOGY
Sem Sub. Code Course Hrs Cr
14PCC1101 Research Methodology 6 5 Objectives
14PCC1102 Financial Management 7 5 • To understand the process of research.
14PCC1103 Marketing Management 6 5
14PCC1104 Internet Concepts 4 3 • To understand the concepts of sampling and tools for data collection and
I
14PCC1105 Software Lab – I – Web Designing 3 2 analysis.
14PCC1201 A Entrepreneurship Development OR
4 4
14PCC1201 B Cyber Laws and System Security
Total for Semester I 30 24
Unit - I:
14PCC2106 Cost Accounting 8 6 RESEARCH METHODOLOGY: AN INTRODUCTION (18 Hr)
14PCC2107 Database Systems 5 3
14PCC2108 Software Lab – II –RDBMS 3 2
Meaning of Research - Objectives of Research - Types of Research - Research
14PMS2101 Human Resource Management 6 5 Approaches - significance of Research - Research and Scientific Method -
II
14PCC2202 (WS): Office Automation importance - research process - criteria of good research - problems
4 4
14PHR2202 Managerial Effectiveness encountered by researchers in India.
14PSS2401 IDC: Soft Skills 4 4
Total for Semester II 30 24 Unit - II:
14PCC3109 Operations Research 6 5
DEFINING THE RESEARCH PROBLEM (18 Hr)
14PCC3110 Organizational Behavior 5 4
14PCC3111 OOP with C++ and JAVA 3 3 Research Problem - selection of the problem - techniques involved in defining
14PCC3112 Software Lab – III – Object-Oriented Programming 3 2 problem - Meaning of Research Design - need - features concepts - types.
14PCC3113 Data Mining 5 3
14PCC3114 A Entrepreneurial Development
III 14PCC3114 B Marketing Management
Unit - III:
14PCC3114 C Human Resource Management
-- 2
SAMPLING DESIGN (18 Hr)
14PCC3114 D Customer Relationship Management
14PCC3114 E Modern Banking Census and sample survey - steps in sampling design - criteria of selecting
14PCC3114 F E -commerce a sampling procedure - characteristics of good sample design - different
14PCC3203 (WS): Information Technology for Business types of sample designs - Random sample from an infinite universe - complex
4 4
14PHR3203 Compensation Management
random sampling designs - collection of data - primary sources and
14PCC3401 IDC (BS): ERP for Management 4 4
14PCC3115 Internship Training - 2 secondary sources.
Total for Semester III 30 29
14PCC4116 Managerial skills 6 5 Unit - IV:
14PCC4117 Financial Accounting Package – Tally 5 4
Software lab – IV ( Financial Accounting Package PROCESSING AND ANALYSIS OF DATA (18 Hr)
14PCC4118 3 3
and Data Mining) Editing - Coding - Classification - tabulation - content analysis - processing
IV 14PCC4119 Management Information System and ERP 6 5
14PCC4402 IDC: (WS): Tally of data - analysis of data. - Types of Test - ANOVA, F - test, t - test, chi-
4 4
14PHR4402 Organizational Behaviour square.
14PCC4120 Comprehensive Examination --- 2
14PCC4121 Project Dissertation and viva-voce Examination 6 5 Unit - V:
Total for Semester IV 30 28
I-IV 14PCW4501 SHEPHERD and Gender Studies 5 INTERPRETATION AND REPORT WRITING (18 Hr)
Total for all Semesters 120 110 Meaning of interpretation - techniques of interpretation - precaution in
Extra Credit for fast learners -- (2)*
interpretation - Research report - significance - precautions - mechanism -
steps - layout - types - oral presentation.

8 9
Text Book Unit - IV (21 Hr)
1. Kothari, C.R., (2010), Research Methodology Methods and Techniques, Capital Structure Theory - Net Income Approach - Net Operating Income
Wishwa Prakashan, New Delhi. Approach - MM Approach - Dividend Policy - Types of Dividend Policy -
Dividend Policy and share valuation -
References CAPM - Interest rate parity theory, Inflation parity theory- Arbitrage.
1. Wilkinson and Bhandarkar, (2008), Methodology and Techniques of
Social Research, Himalaya Publishing House, Mumbai. Unit - V (21 Hr)
2. Krishnaswami, O.R. (2003), Methodology of Research in Social Sciences, Concepts of working Capital -Nature - Meaning - Objectives - Needs - Trade
Himalaya Publishing House, Mumbai. off between profitability and risk - Financing mix - Hedging and conservative
3. Devendra Thakur, (2003), Research Methodology in Social Sciences, approach working capital policies - Factors affecting working capital
Deep and Deep, New Delhi. requirements - Working capital estimation.
4. Gopal Lal Jain, (2008), Research Methodology, Mangal Deep, Jaipur. Text Book
Theory Only 1. Pandey I.M 2012. Financial Management, New Delhi: Vikas Publishing
______ House Pvt.Ltd.
Sem. I Hours/Week: 7 Reference Books
14PCC1102 Credits: 5 1. Brealey R.A and Myers S.C 2008. Principles of Corporate Finance, New
FINANCIAL MANAGEMENT York: McGraw Hill Book Company
2. Chandra, Prasanna, 2008. Financial Management: Theory and Practice.
Objectives
New Delhi: Tata McGraw Hill Publishing Co. Ltd.,
• To introduce the subject of Financial management; and
3. John J.Hamption, Financial Decision Making - Concepts, Problems and
• To acquaint the student with various techniques of Financial Cases, Prentice Hall of India P. Ltd., New Delhi (2004)
Management.
4. Van Horne J.C 2009. Financial Management and Policy, New Delhi:
Unit - I (21 Hr) Prentice Hall of India Pvt. Ltd.,
Objectives and functions of financial Management - Role of Financial 5. Mampton J.C. 2008. Financial Decision Making: Concepts, Problems
Management in the organisation - Risk and Return relationship. Time value and Cases. New Delhi: Prentice-Hall of India Pvt. Ltd.,
of money concepts - Financial Markets in India - Primary and secondary 6. P.V.Kulkarni, B.G.Sathya Prasad, Financial Management, Himalaya
market and their characteristics. Sources of Long term finance - Role of SEBI Publishing House - nineth revised edition - 2009.
in Capital Issues. Forex- Interest Rate - Comparison, SEBI Guidelines and Theory: 20%, Problem: 80%
Regulation. Concepts of Derivatives - Forwards, futures and options - simple
______
cases for the exercises.
Unit - II (21 Hr)
Cost of Capital - computation for each source of finance and weighted
average cost of capital - EBIT - EPS Analysis - operating Leverage - Financial
Leverage-combined leverage.
Unit - III (21 Hr)
Capital Budgeting - Conflict in criteria for evaluation - Capital Rationing -
Risk analysis in Capital Budgeting - Sectoral risk analysis.
10 11
Sem. I Hours/Week: 6 Text Book
14PCC1103 Credits: 5 1. Kotler Philip - Marketing Management- Prentice Hall of India (Pvt.) Ltd.,
MARKETING MANAGEMENT New Delhi,2010.
Objectives Books for References
• To help the students understand the conceptual framework of marketing 1. Rajan Nair.N. Sanjith R. Nair. ‘Marketing’, S. Chand & Co. New Delhi,
management. 2010.
• To expose the students to the various decisions the marketing executives 2. R.S.N.Pillai & Bagavathi, ‘Modern Marketing’, S.Chand & Co. New Delhi,
are required to take. 2010.
3. William J. Stanton, ‘Fundamentals of Marketing’, Mc Grew Hill, New
Unit - I (18 Hr)
Delhi, 2011.
Definition and Meaning of marketing - Marketing Management - meaning,
______
nature, importance, Functions, Principles, Scope and Problems - Difference
between Sales Management and Marketing Management - Marketing
Organization Structure.
Unit - II (18 Hr)
Product Development - New Product Planning and Development - Steps in
New Product Development - Management of Product Life Cycle - Product
Line and Product Mix Strategies - Pricing - Objectives of Pricing Decisions
- Factors influencing Pricing Decisions - Process of Price determination -
Kinds of Pricing.
Unit - III (18 Hr)
Channels of Distribution - Meaning - Basic channels of distribution -
Selection of a suitable channel - Factors Influencing Selection of a channel
- middlemen in distribution - Kinds - Functions- Elimination of Middlemen -
benefits and problems.
Unit - IV (18 Hr)
Meaning and Definition of Advertising - Advertising and Publicity -
Objectives of Advertising - Functions - Advantages of Advertising -
Advertisement copy - Qualities of a good copy - Elements of a Advertising
copy - Objections against Advertisement copy - Media of Advertisement -
Factors governing the selection of the Media-Advertising Agencies -
Meaning and Definition - Benefits or Services of an Advertising Agency.
Unit - V (18 Hr)
Sales promotion-meaning, definition, objectives, importance and causes -
sales promotion activities - types of sales promotion programmes-
salesmanship and personal selling-steps in selling- essentials and importance
of salesmanship-qualities of a good salesman. SCM - CRM.
12 13
Sem. I Hours/Week: 4 2. CIS terms school of computing - Jaipur, “INERNET - An Introduction”,
14PCC1104 Credits: 3 Tata McGraw Hill publishing company limited, New Delhi - 2008.
INTERNET CONCEPTS 3. Christopher J.Goddard, Mark White, “Mastering VBScript”, Golgotha
Publications, New Delhi, 2009.
Objectives
______
• To understand the basic concepts related to internet and its standard
protocols.
Sem. I Hours/Week: 3
• To introduce the web technologies such as HTML and VBScript.
14PCC1105 Credits: 2
Unit - I (12 Hr) Software Lab-1
Networking Concepts: Intranet and Internet - LAN and WAN - star, Ring WEB DESIGNING
and Bus - history - applications - users - protocols - host machines and host HTML
names - internet architecture and packet switching - Client server model - 1. Designing a static web page using tags
band width and asynchronous communication. Connection: dial-up access 2. Designing a form using simple (table, lists) tags
- direct and dedicated connections - domains and addresses - domain name
3. Developing a form using Frame tag
system - IP addresses - VPN.
4. Create dynamic web page using html tags
Unit - II (12 Hr)
VB Script
HTML: Introduction - Tags - Document Layout - comments - headings -
paragraphs - breaks - special characters - links - images - texts- HTML 3 & 4, 5. Script writing basics
XHTML. 6. Using Name, object and methods
7. Adding interactivity to a web page
Unit - III (12 Hr) 8. Creating Dynamic web pages
HTML: lists - ordered lists - unordered lists - frames - frameset - nested 9. Scripting Forms
frame - inline frame-form-introduction-documents elements- tables.
______
Unit - IV (18 Hr)
VB Script: Introduction - Language structure - Control structure - Procedures
and functions Error handling- Operators.
Unit - V (12 Hr)
VB Script: Input & Output - Data Validation -Integration with Forms - Activity
Control and Scripting-VB.net, CSS, PHP and Browsers - Virus - Worm -
Firewalls.
Text Book
1. Wendy G.Lehnert, “Internet 101 - a beginners guide to the internet and
the world wide web” addition wesley , 2003
BOOKS FOR REFERENCE
1. Chuck Musciano & Bill Kennedy, “HTML - The Definitive Guide”, Shroff
Publishers & Distributors Pvt. Ltd., Calcutta - 2009.

14 15
Sem. I Hours/Week: 4 Text Book
14PCC1201A Credits: 4 1. S.K. Mohanty, Prentice Hall of India, New Delhi, Fundamentals of
Core Elective-1: Entrepreneurship 2010.
ENTERPRENEURSHIP DEVELOPMENT
Book for Reference
Objectives 1. Vasant Desai, Dynamics of Entrepreneurial Development and
• To make students to understand the different dimensions of Management, Himalayas publishing house. New Delhi, 2008.
entrepreneurship.
______
• To inculcate the spirit of entrepreneurship in students and make them job
creators instead of job seekers.
Sem. I Hours/Week: 4
Unit - I (12 Hr) 14PCC1201B Credits: 4
Entrepreneur - concept and definition, Entrepreneur and Entrepreneurship, Core Elective-1:
Entrepreneur Vs Intrapraneur - Entrepreneurial culture, Types of CYBER LAWS AND SYSTEM SECURITY
Entrepreneurship, Entrepreneurial traits and Qualities - factors influencing
Objectives
entrepreneurship - Woman Entrepreneur - Challenges.
• To create awareness on the different types of cyber crime.
Unit - II (12 Hr) • To educate the students to safe guard from the cyber crimes.
Environment and Entrepreneurial Development: Entrepreneurial environment, Unit - I (12 Hr)
Development Programmes (EDPs) Role, Relevance and Achievement of EDPs Cyber Crime and Criminal Justice: Concepts of Cyber crime and the
in India, Institutions for entrepreneurial development. IT ACT 2000 - Hacking - Cyber Fraud and Cyber Cheating - Virus on the
Internet - Defamation, Harassment and E-Mail Abuse - Other IT Act
Unit - III (12 Hr)
Offences - Jurisdiction and Cyber Crimes - Nature of Cyber Criminality,
Project Appraisal and Selection: Search for business ideas, Project Strategies to Tackle Cyber Crime and Trends - Criminal Justice in India
identification and formulation - Profitability and risk analysis, Sources of and Implications on Cyber Crime.
finance.
Unit - II (12 Hr)
Unit - IV (12 Hr) Basic Concepts of Technology and law: understanding the technology
Legal and Statutory Environment for Small Industry: Legal formalities in of internet - Scope of Cyber Laws - Cyber jurisprudence - Law of digital
setting up of SSIs - Governmental Setup in promoting small industries, contracts - The Essence of Digital Contracts - The system of Digital
financial institutions - DIC - Social Signatures - The role of function of Certifying Authorities.
Responsibilities of Business.
Unit - III (12 Hr)
Unit - V (12 Hr) Intellectual property issues in cyber space: Domain Names and related
Small Scale Industrial Undertakings: Status of Small Scale Industrial issues - Copy right in the Digital media - Patents in the Cyber world -
Undertakings, Steps in starting a small industry, Incentives and subsidies, E-Governance - Cyber crimes and cyber laws.
Problems in small enterprise management, Sickness and Preventions - Unit - IV (12 Hr)
Rehabilitation of sick unit. Information technology Act 2000 : Information Technology Act - 2000 - 1
(Sec 1 to 13) - Information Technology Act - 2000 - 2 (Sec 14 to 42 and

16 17
Certifying authority Rules) - Information Technology Act 2000 - 3 (Sec 43 to Sem. II Hours/Week: 8
45 and 65 to 78). 14PCC2106 Credits: 6
Unit - V (12 Hr) COST ACCOUNTING
Information Technology Act 2000 - 4 (Sec 46 to Sec 64 and CRAT Rules) - OBJECTIVES
Information Technology Act - 2000 - 5 (Sec 79 to 90) - Information Technology • To develop analytical and critical abilities to design effective cost systems.
Act - 2000 - 6 (Sec 91 - 94) - Information Scenario in Cyber Laws. • To measure and evaluate management performance and to provide
accounting data for management control and decision making.
BOOKS FOR STUDY
1. “Hand book of Cyber laws”, V.Sharma, Macmillan India Limited, 2003. Unit - I (24 Hr)
Cost Accounting - Meaning ,definitions , Nature and significance - Differences
2. Vivek Sood “Cyber Law Simplified “Tata McGraw - Hill Companies.
between financial and cost accounting - Relationship with Management
BOOK FOR REFERNCE accounting - Installation of Costing system - Characteristics of ideal costing
system - Methods of costing - Elements of costing - cost concept, fixed cost
1. E-Commerce - Kamlesh k Bajaj and Debjani Nag.
and variable costs - Preparation of cost sheet.

______ Unit - II (24 Hr)

Material classification and coding of material - fixation of maximum, minimum
and reorder level - Economic order quantity (EOQ), ABC Analysis - purchase
procedure - storage of materials - Issue of materials - pricing of material
issues and returns - Inventory control - Physical verification - periodical
and perceptual inventory - Analysis of discrepancies - Correction measures.
Unit - III (24 Hr)
Labour: Classifications of labour - Time keeping - Preparation of pay roll -
Wage payment and incentive system - idle time - over time - accounting of
labour cost - work-study - merit rating - Time and motion study.
Unit - IV (24 Hr)
Meaning and classifications of overheads - Primary distribution of overhead
- Secondary distribution of overheads - Machine hour rate - Absorption of
overhead - over absorption and under absorption.
Unit - V (24 Hr)
Process costing - Features - Process losses - Inter - process Profits Equivalent
Production - Joint - Products and by products - Reconciliation of cost and
financial accounts - cost audit under companies Act - Benefits of cost audit
- Programmes and procedures-CARR.
Text Book
1. K. Alex, Cost Accounting, Pearson Publication, New Delhi.2012

18 19
BOOKS FOR REFERENCE database systems - distributed databases - distributed query processing -
1. Reddy and Moorthy, Cost accounting’, Margam Publications, New concurrency control in distributed databases - recovery control in distributed
Delhi, 2009. databases.
2. S.P. Jain & K.L. Narang: Cost accounting Himalayas publishing house BOOK FOR STUDY
New Delhi, 2010. 1. S.K. Singh, “Database Systems Concepts, Design and Applications”,
Theory : 20% Problem: 80% Pearson Edition, 2009.
______
BOOKS FOR REFERENCE
1. Abraham Silberschatz, “Database Systems”, McGraw Hill International,
Sem. II Hours/Week: 5
2009.
14PCC2107 Credits: 3
2. C.J. Date, “An Introduction to Database Systems”, 6th Edn, Addison
DATABASE SYSTEMS Wesley Publishing Company, New York, 2007.
Objectives ______
* To understand the basic concepts and organization of a database and to
give the basic knowledge on relational database. Sem. II Hours/Week: 3
14PCC2108 Credits: 2
Unit - I (12 Hr)
DATABASE SYSTEM: Introduction - Basic Concepts and Definitions - Data Software Lab-II
Dictionary - DBA - database languages - Database System Architecture - : RDBMS
Schemas, Sub Schemas and Instances - Mapping - Data Models - Types of 1. Table creation & data insertion, deletion & updation
Database Systems - Relational model: Keys - Relational Algebra. 2. DDL commands to create, alter, truncate and delete
Unit - II (12 Hr) 3. DML: Aggregate functions, set operations & nested queries
SQL: Introduction to Data Definition Language, Data Manipulation 4. Creating a view: Insertion, deletion through view
Language, Transaction control Language, Data control Language- Views - 4. PL/SQL - block using cursors
Embedded SQL- Query By Example. 5. Functions
Unit - III (12 Hr) 6. Procedures
NORMALIZATION: Introduction to database design - functional 7. Trigger
dependency and decomposition - 1NF- functional dependency - 2NF -
transitive dependency- 3NF- BCNF. ______

Unit - IV (12 Hr)

TRANSACTION: Concepts - transaction state - concurrent execution -
serializability - recoverability - Concurrency control: Lock based protocols -
time - stamped based protocols - validation based protocols.
Unit - V (12 Hr)
Parallel Database Systems: Introduction to Parallel databases - Architecture
- Key Elements of parallel database processing - query parallelism - distributed

20 21
Sem. II Hours/Week: 6 Sem. II Hours/Week: 4
14PMS2101 Credits: 5 14PCC2202 Credits: 4
HUMAN RESOURCE MANAGEMENT Core Elective-II (WS):
Unit - I: Introduction to Human Resource Management (10 Hr) OFFICE AUTOMATION
HRM - Meaning, Nature, Objectives, Scope and Functions. Line and Staff Objectives
view of HRM, HRM as a profession, Future role of HRM, Department
* To impart the knowledge about the office automation and the features of
structure of HRM.
MS-Office.
Unit - II: Human Resource Planning and Recruitment (15 Hr)
HR planning - Job Analysis - Job Specification and Job description. Induction Unit - I (12 Hr)
Programme. Recruitment - Sources, characteristics and types. Selection MS-Word: Creating and Saving a Word document - Applying basic formatting
process. Types of tests and interviews. Promotion and Transfers, Demotions - working with styles - working with tables - mail merge - spelling and
and Separations. Grammar.
Unit - III: Strategic HRM and Performance Appraisal (15 Hr)
Unit - II (12 Hr)
Role of HRM in Corporate Goal Setting , Levels and Models of Strategic
HRM, Applications of Strategic HRM. Performance Appraisal - Purpose, MS-Excel: Creating and Saving an Excel work book - adding and formatting
Methods, Factors, Problems. Distinguish between Performance Appraisal data in cells - working with tables and chart - Formulas and functions. Salary
and Potential Appraisal. Performance Management Systems. bills preparation - TDS.
Unit - IV: Training and Development (15 Hr) Unit - III (12 Hr)
Training - Need, Importance, Steps, Methods. Training needs assessment. MS-PowerPoint: Creating and Saving Presentation - Basics of presentation
Management Development Programme - Significance and methods. Stages - running and setting up a presentation - Enhancing PowerPoint
of Career Planning and Development, Career counseling. presentations - Custom animations.
Unit - V: Compensations Administration (10 Hr)
Compensation plan - Incentives - individual and group. Benefits - Bonus Unit - IV (12 Hr)
and Fringe. Developing a sound compensation plan, wage policy, Executive MS-Outlook: Configuring an Outlook account - Outlook user interface -
compensation - Factors and issues. HRM in Virtual Organizations. arranging items in contents pane - composing and sending messages -
Text book reading messages - forwarding messages - managing contacts.
1. Pravin Durai, Human Resource Management, Pearson Education Books, Unit - V (12 Hr)
New Delhi, 2010. MS Access: Introduction to Access - Creating a Simple Database and Tables
Reference Books - Entering and Editing Data - Finding, Sorting and Displaying Data.
1. VSP Rao, Human Resource Management: Text & Cases, Excel Books,
New Delhi, 2002. TEXT BOOK
2. Edwin Flippo, Personnel Management, Tata McGraw Hill, New Delhi, 1. Sanjay Saxena: MS- Office 2007 in a Nutshell, Vikas Publishing House
2004. Pvt Ltd., 2011
3. Cardy.R, Performance Management, Prentice Hall of Indian Private
BOOKS FOR REFERENCE
Limited, New Delhi, 2004.
4. Dessler & Gary, Human Resource Management, Prentice Hall of India 1. Kogent Solutions Inc.: Office 2007 in simple steps, Dreamtech publishing,
Pvt Ltd., New Delhi, 2009. 2009.
5. Ghose.P.K., Strategic Planning and Management, Sultan Chand & Sons, ______
New Delhi, 2005.
22 23
Sem. II Hours/Week: 4 Text Books
14PHR2202 Credits: 4 1. Korlahalli & Rajendra Pal, Essentials of Business Communication, Sultan
MANAGERIAL EFFECTIVENESS Chand & Sons. (Unit 1,2) - Section 2
2. E.H. McGrath S.J. Basic Managerial skills for all, Prentice - Hall of India
Objectives
Private ltd., (Unit 2) - Chapter 2,6
• To understand the meaning of and the need for being a successful manager.
3. Covey R. Stephens, (2000), The Seven Habits of Highly Effective People,
• To equip the students with the right attitudes and skills towards achieving London, Simon & Schuster Publications (Unit - 3, 4, 5) Chapter 2, 4-7.
greater levels of managerial effectiveness.
Reference book
UNIT I: PRIVATE VICTORY (8 Hr)
1. Luthans, Fred, (1995), Organisational Behaviour , New Delhi, Tata
Concept: Manager, Effectiveness, Managerial effectiveness. Managerial Be Mcgraw Hill Publishers.
proactive: Personal vision, Social mirror, Stimulus-Response, Proactive
______
language, Circle of influence. Begin with end in mind: The power of creation,
Sem. II Hours/Week: 4
Be a creator, Personal mission statement, Principle centered person, Right
14PSS2401 Credits: 4
brain vs. Left brain. Put first things first: Quadrant I, II, III and IV types of
personalities. Short term and long term goals, the power of delegation. IDC-1
SOFT SKILLS
UNIT II: PUBLIC VICTORY (8 Hr) Objectives
Think Win/Win: Six paradigm of human interaction Seek first to understand * Introducing learners to the relevant soft skills at the territory level in
then to be understood: Empathetic listening - diagnosing - understand and order to make them gain competitive advantage both professionally and
perception. Synergize: Synergy in class room, business synergy and personally.
communication, Force field analysis.
Module 1:
UNIT III: CONTINUOUS RENEWAL (8 Hr)
Basics of communication and Effective communication
Sharpen the Saw: Four dimensions of renewal, balance in renewal synergy,
Basics of communication: Definition of communication, Process of
renewal upward spiral, Case discussions, Role play and Exercises.
Communication, Barriers of Communication, Non-verbal Communication.
UNIT IV: CORRESPONDENCE SKILLS (6 Hr) Effective communication: Johari Window, The Art of Listening, Kinesthetic,
What is an effective Business letter, the language of a business letter and Production of Speech, Organization of Speech, Modes of delivery,
the lay-out of a business letter. Circular letters: Situations that need circular Conversation Techniques, Dialogue, Good manners and Etiquettes.
letters. Banking Correspondence, Insurance Correspondence, Import and Module II:
Export Correspondence.
Resume writing and Interview skills
UNIT V: JOB CAREER SKILLS (10 Hr) Resume Writing: What is Resume? Types of Resume? Chronological,
Application letters, Interview letters, References, Testimonials, Letters of Functional and Mixed Resume, Steps in preparation of Resume. Interview
Appointment, Confirmation, Promotion, Retrenchment and Resignation. How Skills: Common interview questions, Attitude, Body Language, The mock
to run a meeting: Meetings and Meeting of minds, making disagreement interviews, Phone interviews, Behavioral interviews.
productive, Instructions for observers, How to be an effective participant,
Module III
How to be an effective discussion leader and how to write and read minutes.
How to write a memo. Group discussion and team building
Group Discussion: Group Discussion Basics, GD Topics for Practice, Points
for GD Topics, Case-Based and Article based Group Discussions, Points for
24 25
Case Studies, and Notes on Current Issues for GDS. Team Building: Team Sem. III Hours/Week: 6
Vs Group - synergy, Stages of Team Formation, the Dabbawala. Leadership 14PCC3109 Credits: 5
- Styles, Work ethics. Personal Effectiveness: Personal Effectiveness: Self OPERATIONS RESEARCH
Discovery, Self Esteem, and Goal setting. Conflict and Stress Management. Objectives
Module IV: • To understand the concepts and techniques of operations research.
• To understand the use of OR tools for business decisions.
Numerical Ability
Unit - I (18 Hr)
Average, Percentage, Profit and Loss, Simple Interest, Compound Interest, Operation research: meaning, origin and nature. OR as a tool for decision -
Time and Work, Pipes and Cisterns, Time and Distance, Problems on Trains, making; OR and management; features of OR; phases of OR; models in OR;
Boats and Streams Calendar, Rations and Proportions. methods of deriving solution; limitations of OR-application of OR.
Module V: Unit - II (18 Hr)
Test of reasoning Linear programming: nature and meaning; formulation of LPP; graphic
solutions; merits and demerits; application in business. Assignment -
Verbal Reasoning: Series Completion, Analogy, Data Sufficiency, Assertion
Transportation, Learning Curve.
and Reasoning, Logical Deduction. Non-Verbal Reasoning: Series,
Unit - III (18 Hr)
Classification
Decision theory: Basic concepts: quantitative approach to managerial
References decision - making; decision - making under certainty, decision making under
1. Aggarwal, R.S. 2010 Quantitative Aptitude, S.Chand & Sons uncertainty - maximax, minimax, maximin, Laplace, Hurwicz. Decision - making
2. Aggarwal, R.S. 2010. A Modern Approach to Verbal and Non Verbal under risk-EMV, EOL, EVPI. Decision making under competition.
Reasoning. S.Chand Unit - IV (18 Hr)
3. Covey, Stephen. 2004. 7 Habits of Highly effective people, Free Press. Network analysis: CPM and PERT: construction of network diagrams; network
calculation; concept of float; probability consideration in PERT; calculation
4. Egan, Gerard. 1994. The Skilled Helper (5th Ed). Pacific Grove, Brooks /
of float under PERT; distinction Between CPM and PERT; limitations of
Cole.
PERT.
5. Khera, Shiv 2003. You Can Win. Macmillan Books , Revised Edition Unit - V (18 Hr)
6. Murphy, Raymond. 1998. Essential English Grammar. 2nd ed., Cambridge Queuing Theory: meaning; basic concepts; application of waiting line
Univ. Press. models; Monte Carlo simulation - Game Theory.
7. Prasad, L. M. 2000. Organizational Behaviour, S.Chand Text Book
8. Sankaran, K., & Kumar, M. 2010 Group Discussion and Public Speaking. 1. V.K. Kapoor and Sumant Kapoor: “OR Techniques for Management”,
M.I. Pub, Agra, Adams Media. Sultan Chand & Sons, New Delhi. 2008.
9. Schuller, Robert. (2010). Positive Attitudes. Jaico Books. Books for References
10. Trishna’s (2006). How to do well in GDs & Interviews, Trishna Knowledge 1. S.D Sharma, “Operations Research”, Kedar Nath Ram Nath and Co.
Systems. Meerut - 16. 2009
11. Yate, Martin. (2005). Hiring the Best: A Manager’s Guide to Effective 2. Barry Render and Ralph M.Stari, Jr: “Quantitative Analysis for
Interviewing and Recruiting. Management”: Prentice Hall, New Delhi. 2009
3. Agarwal, J.D. and Sagarika Ghosh: Quantitative Techniques for Financial
Analysis, Indian Institute of Finance, New Delhi. 2008
______
4. Taha, Hamdy A.: Operations Research - An Introduction, Prentice Hall,
Delhi. 2009
Theory : 20% Problem: 80%
26 27
Sem. III Hours/Week: 5 Reference Books
14PCC3110 Credits: 4 1. Luthans F, Organisational Behaviour, Boston : Irwin, 2008.
ORGANISATIONAL BEHAVIOUR 2. Moorhead.G and Griffin, Organisational Behaviour Bombay:Jaico
Publishing House, 2006.
Objective
3. Umasekaran, Organisational Behaviour, New Delhi: Tata McGraw Hill,
• To familiarize the students with the concepts and dimensions of
2006.
Organization Theory.
______
• To provide knowledge on behavioral sciences.
Sem. III Hours/Week: 3
Unit - I (15 Hr) 14PCC3111 Credits: 3
OB as a subject, History and Development; contributing disciplines, OOP WITH C++ AND JAVA
Importance of OB to the field of management, Hawthorne studies - classical
and modern approaches to management; systems approach to OB. Objective
* To impart the knowledge and programming skills on object -oriented
Unit - II (15 Hr) programming languages such as, C++ and JAVA
Basic behavioral Process: Cognitive functions - intelligence, Creativity,
Problem solving, Learning and its process - implications, Attitudes and UNIT - I (9 Hr)
Values, Personality - Concepts, theories, estimation and applications. Introduction - Data types- Bit field integer -Operators-control structures-
storage classes-user defined Data types-Reserved words-Standard I/O
Unit - III (15 Hr) statements in C/C++/Java-Assignments for C programming-Object Oriented
Perception - implications, counseling - importance and relevance - Behaviour Programming concept-Objective of OOP-Different paradigms in OOP-
modification (OB mod), Communication - interpersonal communication - programs structure in C++ - Data abstraction - Function overloading -
Methods to improve interpersonal Communication - Group - Characteristics Information hiding -Friend- More on information hiding.
and processes, Group dynamics, norms, cohesiveness, decision making in
groups. UNIT - II (9 Hr)
Constructors -Dynamic memory management - Default constructors -
Unit - IV (15 Hr) Overloading constructor - Copy constructor - Destructors - Inheritance -
Leadership - Role and functions of a leader, Leadership theories and styles, class derivation -virtual base class- Binding in C++ - Polymorphism- concept
implications for management, Alternatives to leadership; Organizational of stream in C++ - File positioning functions -Error handling during file
change: Approaches and resistance to change, Manager as a change agent; operations.
Conflict management, nature, sources.
UNIT - III (9 Hr)
Unit - V (15 Hr) Java Programming Paradigm- Advantages of JAVA- Tools available for JAVA
Organizational Development - approaches, intervention strategies, programming- Building Java applications - Building Java applets - Difference
implementation; Organizational culture - relevance of culture in the changing between Applet and Application - Class definition in Java- Constructors -
scenario, Organizational power and Politics, impression management and Inheritance - Polymorphism - access specification in Java- Interfaces in
defensive behaviour -OB in the global context - Current applications and Java- Package in Java.
future trends in OB.
UNIT - IV (9 Hr)
Text Book Built-in classes for Exception handling in Java - Mechanism of Exception
1. Robbins S.P, Organisational Behaviour: Concepts, Conventions and handling in Java- Error Handling Exception classes
Applications, New Delhi, Prentice Hall, 2009.

28 29
UNIT - V (9 Hr) Sem. III Hours/Week: 5
Basic of a thread- Synchronization and Inter thread communication -thread 14PCC3113 Credits: 3
groups and Daemon- designing GUI with components and layout managers- DATA MINING
Event handling- Drawing methods and Graphics objects. Objective
BOOKS FOR STUDY * To impart the principles of data mining and data warehousing.
1. D. Samantha , “Object - Oriented Programming with C++ and JAVA”, Unit - I (12 Hr)
Prentice Hall of India Pvt.Ltd., New Delhi ,2000. Data mining fundamentals - Needs of data mining - kinds of data for mining
- kinds of patterns for mining - technologies used - - Targeted applications
BOOKS FOR REFERENCE
- issues in data mining - Data objects and attribute types.
1. E.Balagurusamy,”Programming in ANSI C”, Tata McGraw Hill, New Delhi,
Third Edition, 2004. Unit - II (12 Hr)
Expanding the universe of Data - computer systems that can learn - data
2. E.Balagurusamy, “Object - Oriented Programming with C++”, Second
mining verses query tools - data mining in marketing - practical applications
Edition, 2002.
of data mining - Learning - basics - self learning computers - machine learning
3. C.Muthu, “Programming with JAVA”, Vijay Nicole Imprints Private and methodology of science - concept learning - kangaroo in mist.
Limited, Chennai, Second Edition, 2011.
Unit - III (12 Hr)
______
Data mining and Data warehousing: Introduction - need for Data warehouses
- designing decision support systems - integrating with data mining - Client/
Sem. III Hours/Week: 3 server and data warehousing - multiprocessing machines - cost justifications.
14PCC3112 Credits: 2
Unit - IV (12 Hr)
Software Lab-III
The Knowledge Discovery Process: KDD process - data selection - cleaning
OBJECT - ORIENTED PROGRAMMING - enrichment - coding - preliminary analysis of data sets using traditional
C and C++ query tools - visualization techniques - likelihood and distances - OLAP
1. Simple problems using Operators tools - k nearest neighbours.
2. Problems using Branching structures (If, switch, goto) Unit - V (12 Hr)
3. Problems using looping structures (for, while, do-while) Sitting up a KDD environment: Different forms of knowledge - data selection
4. Problems on operations on single dimensional array - cleaning - enrichment - coding - Data mining - reporting - ten golden rules
5. Problems using Matrix operations - real life applications - formal aspects of learning algorithms: learning of
6. Simple class and objects (only using C++) compression of data sets - the information content of message - Noise and
redundancy - significances of Noise.
Java
7. Program using Classes and Objects BOOKS FOR STUDY
8. Illustration of Constructor and Copy Constructor Unit 1
9. Program for types of Inheritance 1. Jiawei Han, Micheline Kamber, Jian Pei, “Data Mining: Concepts and
10. Simple program using Applet. Techniques”, Morgan Kaufmann - Elsevier, 2012.
______ Unit II, III, IV and V
2. Pieter Adriaans and Dolf Zantinge, “Data Mining”, Pearson Education,
2009.
______

30 31
Sem. III Hours/Week: 2 TEXT BOOK
14PCC3114A Credits: 2 1. Vasant Desai “Dynamics of Entrepreneurial Development and
ENTREPRENEURIAL DEVELOPMENT Management”, Himalaya Publishing House, 2009.
Objectives REFERENCE BOOKS
• To give basic knowledge on concepts of Entrepreneurship Development. 1. Srinivasan N.P. - Entrepreneurial Development
• To motivate the students to take up entrepreneurship 2. Saravanavel - Entrepreneurial Development
3. Vasant Desai - Project Management
Unit - I
4. Jayashree Suresh - Entrepreneurial Development
Concept of Entrepreneurship - Meaning - Types - Qualities of an Entrepreneur
5. Holt - Entrepreneurship - New Venture Creation
- Classification of Entrepreneurs - Factors influencing Entrepreneurship -
Functions of Entrepreneurs. 6. J.S. Saini & S.K. Dhameja - Entrepreneurship and Small Business.
7. P.C. Jain - Handbook for New Entrepreneurs.
Unit - II 8. C.B. Gupta & S.S. Khanka - Entrepreneurship and Small Business.
Entrepreneurial Development - Agencies Commercial Banks - District ______
Industries Centre - National Small Industries Corporation - Small Industries
Development Organization - Small Industries Service Institute. All India
Financial Institutions - IDBI - IFCI - ICICI - IRDBI.
Unit - III
Project Management Business idea generation techniques - Identification
of Business opportunities - Feasibility study - Marketing, Finance, and
Technology & Legal Formalities - Preparation of Project Report - Tools of
Appraisal. Economic development and entrepreneurial growth Role of
entrepreneur in economic growth - Strategic approaches in the changing
economic scenario for small scale Entrepreneurs - Networking, Niche play,
Geographic concentration, Franchising / Dealership - Development of Women
Entrepreneurship.
Unit - IV
Importance of small scale industries - Definition - Contribution to national
economy - Classification of small scale units - Cottage, tiny, village, ancillary,
KVI Cent. Industrial Estates - Concept, infrastructure for small business
units. Procedures in setting of small scale units - Licensing - Registration -
Financing - Working capital - Financing institutions.
Unit - V
Institution for the development of small scale industries - NSIC, SIDCO,
SIDO, SISI, Development Commissioner - TANSI, SIDCO, DIC, Directorate
of Industries and Commerce. Concessions, rebates, incentives and subsidies
to small scale units - Prime Minister’s Rojkar Yojna (PMPY) EPZ and 100%
EOUs, sickness of small scale units and revival.
32 33
Sem. III Hours/Week: 2 Sem. III Hours/Week: 2
14PCC3114B Credits: 2 14PCC3114C Credits: 2
MARKETING MANAGEMENT HUMAN RESOURCE MANAGEMENT
Objectives Objectives
• To give basic knowledge on concepts of marketing management. • To enable the students to understand the important concepts of personnel
• To provide knowledge on the new developments in marketing. management.
• To develop the students to be aware of the Human Resources.
Unit - I
Marketing - meaning - functions of marketing - Marketing Mix - Market Unit - I
Segmentation -Agricultural marketing, features, problems. Evolution, role and status of Human Resource Management in India -
Structure and functions of HRM - Systems view of HRM.
Unit - II Unit - II
Product - meaning - features - classification - new product planning and Manpower Planning - Concept, organization and practices, manpower
development -Product Mix - Product Life cycle. Branding, Brand loyalty and planning techniques -short term and long term planning.
equity, Packaging, ISO series and Agmark. Unit - III
Unit - III Recruitment and Selection Skill - Job analysis - Description - Job Specification
Pricing - meaning - Objectives - Factor affecting pricing - methods and types - Selection Process - Tests and interviews - Placement and induction.
of pricing. Performance appraisal -purpose - Factors affecting performance appraisal.
Unit - IV
Unit - IV Training and development - Need and Importance - Assessment of training
Promotion - Meaning - Need - Promotion mix, Personal Selling - Meaning - needs - Training and development and various categories of personnel -
Advantages-Limitations. Career planning and development -Career counseling, promotions and
Unit - V transfers - Retirement and other separation processes.
Customer Relationship Management - Service Marketing Applications - Unit - V
Marketing - retention strategies of some special fund and non - fund based Wages and Salary administration - Developing a sound compensation
financial services - leasing and hire purchase services - consumer finance, structure - Regularity provisions - Incentives - Grievance handling and
insurance and factoring - Mutual funds and credit cards. discipline - Developing grievance handling and discipline - Development
grievance handling systems - collective bargaining -Managing conflicts.
Text Book Text Book
1. R.S.N. Pillai & Bagavathi, Modern Marketing, New Delhi, S.Chand & 1. Pravin Durai, “Human Resource Management”, Pearson Education
Co, 2000. Books, New Delhi, 2010.
References
References
1. Edwin Flipp, Personnel Management, New Delhi, McGraw Hill
1. Rajan Nair. N., Sanjith R. Nair, Marketing, Sultan Chand & Sons, New Publications, 2009.
Delhi, 2000.
2. Davis & Newstrom, 2000, Human Behaviour at Work, New Delhi, McGraw
2. Philip Kotler, Marketing Management, New Delhi ,Prentice Hall of India Hill Publications.
Ltd, 2001.
3. Fred Luthans, 2000 Organisational Behaviour, New Delhi, McGraw Hill
3. Stanton William, J.S. and Charles Futrell, Fundamentals of Marketing, Publications.
New Delhi, McGraw Hill Book & Co, 2008.
4. Stephen P. Robins, 2001 Organisational Behaviour, New Delhi, Prentice
4. Monga & Shalini Anand, Marketing Management, New Delhi, Deep & Hall of India.
Deep publications, 2000.
34 35
Sem. III Hours/Week: 2 Recovery Management, Service Recovery Paradox, Customer Life time value,
14PCC3114D Credits: 2 customer profitability, customer recall management, customer experience
management, Rural CRM, , customer relationship management practices in
CUSTOMER RELATIONSHIP MANAGEMENT retail industry, hospitality industry, banking industry, telecom industry,
UNIT - I aviation industry.
Customer Relationship Management Fundamentals- Theoretical
perspectives of relationship, Evolution of relationship marketing, Stages of Text Book
relationship, Issues of relationship, Purpose of relationship marketing, 1. Alok Kumar Rai : Customer Relationship Management: Concepts and
Approach towards marketing: A paradigm shift, Historical Perspectives, CRM Cases (Second Edition)-PHI Learning
Definitions, Emergence of CRM practice:, CRM cycle, Stakeholders in CRM,
References
Significance of CRM, Types of CRM, Success Factors in CRM, CRM
Comprehension, CRM Implementation. 1. Simon Knox, Adrian Payne, Stan Maklan: Customer Relationship
Management- Routledge Inc.
UNIT - II 2. Bhasin-Customer Relationship Management (Wiley Dreamtech)
Customer Satisfaction: Meaning, Definition, Significance of Customer 3. Dyche-Customer relationship management handbook prentice hall
Satisfaction, Components of Customer Satisfaction, Customer Satisfaction 4. Peelan-Customer relationship management prentice hall
Models, Rationale of Customer Satisfaction, Measuring Customer 5. Kristin Anderson, Carol Kerr : Customer relationship management,
Satisfaction, Customer satisfaction and marketing program evaluation, McGraw-Hill Professional
Customer Satisfaction Practices, Cases of Customer Satisfaction.
6. Chaturvedi-Customer Relationship Management (Excel Books)
UNIT - III 7. Sheth J N, Parvatiyar A. and Shainesh G.: Customer relationship
Service Quality: Concept of Quality, Meaning and Definition of Service management: , Emerging Concepts, Tools, & Applications, Tata McGraw-
Quality, Factors influencing customer expectation and perception, Types of Hill Education.
Service Quality, Service Quality Dimensions, Service Quality Gaps,
Measuring Service Quality, Service Quality measurement Scales. _____
UNIT - IV
Customer Relationship Management: Technology Dimensions - E- CRM in
Business, CRM: A changing Perspective, Features of e-CRM, Advantages
of e-CRM, Technologies of e-CRM, Voice Portals, Web Phones, BOTs, Virtual
Customer Representative, Customer Relationship Portals, Functional
Components of CRM, Database Management: Database Construction, Data
Warehousing, architecture, Data Mining. Characteristics, Data Mining tools
and techniques, Meaning, Significance, Advantages, Call Center, Multimedia
Contact Center, Important CRM softwares.
UNIT - V
Customer Relationship Management: Emerging Perspectives: Employee-
Organisation Relationship, Employee- Customer Linkage, Factors effecting
employee’s customer oriented behavior, Essentials of building employee
relationship, Employee customer orientation, Service Failure, Service

36 37
Sem. III Hours/Week: 2 Reference Books
14PCC3114E Credits: 2 1. B.S.Khubchandani, ‘Practice and Law of Banking’, Mac Millan India
Ltd 2000.
MODERN BANKING
Objectives 2. K.C.Nanda, ‘Credit and Banking’, Response Book, Sage Publications,
• To help the students to understand the meaning, importance and the 1999.
economic and monetary implications of banking operations. 3. Dr.S.Gurusamy, ‘Financial Services & System’,Vijay Nicole imprints Pvt
• To impart knowledge about the various forms of banking services. Ltd.
• To gain insight in to E-banking services. 4. H.L.Bedi & V.K.Hardikar, ‘Practical Banking’.
5. C.Jeevanandan, ‘Practice & Law of Banking’.
Unit - I
Banking Services - Meaning and Importance - Economic and Monetary ______
implications of Banking Operations - Tangible Services - Deposits,
Withdrawals and Lending - Intangible Services - Improved Customer
Services - Deficiency in Services - Ways to Improve the Services.
Unit - II
Banking Services - Loans and Advances - Forms of Advances - General
Loans, Overdrafts, Clean advances, Term advances, Consumer Loans,
Foreign bills purchases, Advances against Hire purchase advances, Packing
Credits - Import loan - Industrial advances - Advances to Small borrowers -
Agricultural Financing-advances.
Unit - III
Regulations for Banking Services - Banking Regulation Act 1949 - RBI Act
1934 - Negotiable Instrument Act 1881- Endorsement, Crossing of Cheques,
Payment of Cheques, Collection of Cheques, Bills of Exchange and Promissory
Notes, Rights and Liabilities of parties to Negotiable Instrument -
Relationship between Banker and Customer.
Unit - IV
E - Banking Services - Internet Banking - Phone Banking - Mobile Banking
- ATM’s - Debit Card - Credit Card.
Unit - V
Banking sector reforms - Basle Norms - Capital Adequacy - Globalised
Challenges in Banking Services - New Trends in Banking Services -
Measurement of Service Quality - SERVQUAL.
Text Book
1. Sundram & Varshney, ‘Banking and Financial System’, Sultan Chand &
Sons

38 39
Sem. III Hours/Week: 2 Unit V
14PCC3114F Credits: 2 Legal and ethical issues in E-Commerce
E-COMMERCE Security issues in E-Commerce - Regulatory frame work of E-commerce.
Objectives Reference Books
• To enable the student to understand basics of E-Commerce 1. Turban, Efraim, David King et. el.: Electronic Commerce: A Managerial
• To gain a practical orientation to E-Commerce and E-Business Perspective, Pearson Education Asia, Delhi.
management. 2. Dave Chaffey: E-Business and E-Commerce Management, Pearson
Unit I Education.
Introduction to E-commerce 3. Kalakota, Ravi: Frontiers of Electronic Commerce, Addison - Wesley,
Delhi.
Meaning and concept - E-commerce v/s Traditional Commerce- E-Business
& E-Commerce - History of E-Commerce - EDI - Importance, features & 4. Rayport, Jeffrey F and Jaworksi, Bernard J: Introduction to E-Commerce,
benefits of E-Commerce - Impacts, Challenges & Limitations of Ecommerce Tata McGraw Hill, New Delhi.
- Supply chain management & E - Commerce. 5. Smantha Shurety,: E-Business with Net Commerce, Addison - Wesley,
Singapore.
Unit II 6. Rich, Jason R: Starting an E-Commerce Business, IDG Books, Delhi.
Business models of E-Commerce 7. Laudon, Kenneth C and Carol Guercio Traver : E-Commerce business.
Business to Business - Business to customers - customers to customers - Technology. Society, Pearson Education, Delhi.
Business to Government - Business to employee - E-Commerce strategy - 8. Stamper David A, and Thomas L.Case: Business Data Communications,
Influencing factors of successful E- Commerce - E-Business Infrastructure - Pearson Education, New Delhi.
The internet - Intranets and Extranets - World Wide Web - Voice over IP
9. Willam Stallings: Business Data Communications, Pearson Education,
(VoIP) - The Internet Standards - The HTTP Protocol - Audio and Video
New Delhi.
Standards -Managing E-Business Infrastructure - Web services and Service-
oriented architecture - (SOA) - New access devices - future of the internet
infrastructure. ______

Unit III
Marketing strategies & E-Commerce
Website - components of website - Concept & Designing website for E-
Commerce - Corporate Website - Portal - Search Engine - Internet Advertising
- Emergence of the internet as a competitive advertising media- Models of
internet advertising - Weakness in Internet advertising - Mobile Commerce.
Unit IV
Electronic Payment system
Introduction - Online payment systems - prepaid and postpaid payment
systems - e- cash, e-cheque, Smart Card, Credit Card, Debit Card, Electronic
purse - Security issues on electronic payment system - Solutions to security
issues - Biometrics - Types of biometrics.

40 41
Sem. III Hours/Week: 4 Books for References
14PCC3203 Credits: 4 1. Efraim Turban, Jae Lee, David King and Michael Chung: Electronic
Core Elective-III (WS) Commerce, Pearson Education Asia, Delhi. 2007
2. Ravi Kalkotta and Andrew B. Whinston: Frontiers of Electronic Commerce,
INFORMATION TECHNOLOGY FOR BUSINESS
Addison - Wesley, Delhi, 2005.
Objectives 3. Heary Chan et al.: E-Commerce, John Wiley & Sons, 2006.
• To understand the potential of the Internet for business. ______
• To provide a basic understanding about e-commerce.
Unit - I (18 Hr) Sem. III Hours/Week: 4
14PHR3203 Credits: 4
Spreadsheet: Features of spreadsheet-MS Excel - Features of MS Excel;
Functions in Excel: Financial functions: NPV, IRR, PMT, IPMT. Statistical COMPENSATION MANAGEMENT
functions: AVERAGE, MEAN, MEDIAN, AVEDEV, CORREL, STDEV, RANK, Objectives
Database functions: DAVERRAGE, DMAX, DMIN, DSUM; Graphics in Excel. • To understand issues related to the compensation or rewarding human
Unit - II (18 Hr) resources in various forms of organizations
Business applications of Excel: Managerial decision - making with Excel; • To develop skills in designing, analyzing and restructuring reward
Model development with Excel; Financial analysis using Excel; Break-even management systems, policies and strategies.
analysis, budgeting and ratio analysis with Excel; Inventory management
UNIT 1:
with Excel, Investment appraisal with Excel. Goal seek, pivot table and scenario
BASIC CONCEPTS
management for decision - making.
Compensation - definition and meaning; Wage and Salary- concept, meaning,
Unit - III (18 Hr) purpose, factors, components and differences; types of wages- minimum
Internet - Features of the Internet; WWW: Email, Telnet, FTP, News groups, wage, fair wage, living wage, statutory minimum wage and need based
search engines, portals, Business applications of the Internet. minimum wage; wage and salary administration - principles, objectives,
factors and problems; wage fixation- principles and time frame; Authorized
Unit - IV (18 Hr) deductions and imposition of fines on employees.
E-Commerce: introduction to e-commerce, Models of e-commerce: B2C, B2B,
B2G and C2C. Electronic payment systems: e-cash, e-cheque, credit cards, UNIT 2:
debit cards. EDI and e-commerce. EDI standards. Setting up and promotion THEORIES OF WAGES
of a website for e-commerce. Wage Theories - Ricardo’s subsistence theory of wages (Iron Law of Wages),
Adam Smith’s wage fund theory, Surplus value theory of Karl Marx, Residual
Unit - V (18 Hr)
claimant theory, Profit maximization theory; wages policy- concept,
Security issues in E-commerce: security risks in e-commerce, security tools importance, ILO on wage policy, and National wage policy in India.
and risk management. IT Act 2000 - digital signature, digital signature
certificates, e-governance, electronic records, certifying authorities, network UNIT 3:
appellate tribunal, penalties. METHODS OF WAGE FIXATION
Computation of wage and salary - wage and salary structure and calculation;
Text Book
Wage differentials - charactertics, Payment by- time rate, over time, piece
1. Edward C. Willet, MS Office, Wiley Publishing Co. New Delhi, 2006.
rate, performance and employee benefit schemes (Merit pay /skill based

42 43
pay); payment of wages with productivity / efficiency; dearness allowance- Sem. III Hours/Week: 4
basis for calculation and fringe benefits; executive remuneration and perks; 14PCC3403 Credits: 4
labour cost; wage survey- features. IDC-II (BS):
UNIT 4: ERP FOR MANAGEMENT
MACHINERIES OFWAGE FIXATION Objectives
Machineries of wage fixation - wage boards, pay commissions, conciliation, • To understand about ERP systems.
adjudication and arbitration; procedure for wage fixation- job evaluation, its • To know about ERP software and modules, Implementation of ERP, and
process and methods; Team Compensation- Competency Based Emerging trends on ERP.
Compensation, Collective agreements and productivity agreements; Profit
Unit - I:
sharing and bonus.
ERPAND TECHNOLOGY (12 Hr)
UNIT5: Introduction - Related Technologies - Business Intelligence - E-Commerce
INCENTIVE SYSTEMS and E-Business - Business Process Reengineering - Data Warehousing -
Compensation Strategy- Monetary & Non-Monetary Rewards, Intrinsic Data Mining - OLAP - Product life Cycle management - SCM - CRM.
Rewards and Cafeteria Style Compensation, internal and external equity in
Unit - II:
reward management; Incentive payment plans- Rowan, Halsey, Taylor, Gantt,
Emerson and Scanlon, profit sharing- purpose, merits and demerits. Gain ERPIMPLEMENTATION (12 Hr)
sharing - features; productivity oriented incentive schemes - individual and Implementation Challenges - Strategies - Life Cycle - Pre-implementation
group bonus schemes; principles to make incentive schemes effective and Tasks - Requirements - Methodologies - Package selection - Project Teams
ESOP schemes. - Process - Vendors and Consultants - Data Migration - Project management
- Post Implementation Activities.
TEXT BOOKS
1. Sharma.A.M , (1999), Understanding wage system, Bombay, Himalaya Unit - III:
publishers ( unit 2,4 and 5: chapter 3,4 and 6) ERP IN ACTION & BUSINESS MODULES (12 Hr)
2. Jain S.P. & Narang. K.L., (1995), Cost Accounting, New Delhi, Sulthan Operation and Maintenance - Performance - Maximizing the ERP System -
Chand & Sons, (unit 3: chapter 2) Business Modules - Finance - Manufacturing - Human Resources - Plant
maintenance - Materials Management - Quality management - Marketing -
REFERENCE BOOKS Sales, Distribution and service.
1. Prasad. N.K., (1990), Principles & Practice of accounting, New Delhi,
Sulthan Chand & Sons. Unit - IV:
2. Gupta. A., (2000), Wage & Salary Administration in India, New Delhi, ERP MARKET (12 Hr)
Anmoe Publications Private Limited. Marketplace - Dynamics - SAP AG - Oracle - PeopleSoft - JD Edwards - QAD
3. Dipak Kumar Bhattacharya, (2009), Compensation, New Delhi, Oxford Inc - SSA Global - Lawson Software - Epicor - Intuitive.
university Press, (unit 1 and 3: chapter 1 and 5), 2009. Unit - V (12 Hr)
Enterprise Application Integration - ERP and E-Business - ERP II - Total
______ quality management - Future Directions - Trends in ERP.

44 45
TEXT BOOKS Sem. IV Hours/Week: 6
1. Alexis Leon, “ERP DEMYSTIFIED”, Tata McGraw Hill, Second Edition, 14PCC4116 Credits: 5
2008.
MANAGERIAL SKILLS
2. Mary Sumner, “Enterprise Resource Planning”, Pearson Education, 2007.
Objectives
REFERENCES • To understand about Management thoughts
1. Jim Mazzullo,”SAP R/3 for Everyone”, Pearson, 2007. • To impart knowledge on managerial skills
2. Jose Antonio Fernandz, “ The SAP R /3 Handbook”, Tata McGraw Hill, UNIT - I:
2008.. THINKING STRATEGIES (18 Hr)
3. Biao Fu, “SAP BW: A Step-by-Step Guide”, First Edition, Pearson Strategic thinking - Concepts- Need - Process - Meaning -competencies -
Education, 2003. importance- Lateral Thinking - Concepts-Need- Applications- Benefits-
Techniques used in Lateral Thinking -Conventional Vs Lateral Leaders.
______
UNIT - II:
INTERPERSONALSTRATEGIES (18 Hr)
Conflict Resolution - Concepts - sources of conflict - role of perception in
conflict - steps of Conflict Resolution - Conflict handling matrix - Functional
and Dysfunctional outcome of conflict. Negotiation skills - process - styles
- outcome - principles - negotiation model - being a negotiatior - qualities of
a negotiator. Level V leader-Becoming a level V leader - attributes of level V
leader - the level V hierarchy.

UNIT - III:
IMPLEMENTATION STRATEGIES (18 Hr)
Change - Concepts - Facing changes - meaning - characteristics -why changes
- impact of resistance -Reasons for resistance - types of people in facing
changes - introducing change. Facing challenges - meaning - importance -
path to facing challenges - benefits of facing challenges.

UNIT - IV:
ACTION BASED STRATEGIES (18 Hr)
Risk taking - meaning - factors determining Risk Taking - Risk management
- users of Risk Management - Steps in Risk Management. Effective decision
making - meaning - approaches - methods - steps - Decision making at the
work place. Corporate Mentoring - from mentors perspective - from mentees
perspective - mentoring Vs Coaching - mentoring techniques - types of
mentoring - mentoring traits - mentoring programme.

46 47
UNIT - V: Sem. IV Hours/Week: 5
BEHAVIOURALSTRATEGIES (18 Hr) 14PCC4117 Credits: 4
Motivation and staying motivated - meaning - finding reason for being FINANCIAL ACCOUNTING PACKAGE - TALLY
motivated - staying motivated at work place - staying motivated in negative
work environment - staying motivated during crisis. Work life Balancing - Objectives
meaning - work satisfaction - gender differences - responsibility of the • To impart the students with the basic principles and concepts of
employers and employees - ways of balancing work and life - handling accounting.
professional and personal demands - organizing your desk. • To provide knowledge on the use and application of computer in
accounting.
Text Book
1. Stephen covey, ‘The Seven Habits of Highly Effective people’ 2009. Unit - I (15 Hr)
Introduction to Tally - Features of Tally - Starting Tally - Company creation
REFERENCE BOOKS
- alteration and deletion - Hierarchy of account groups and ledgers - A/c
1. Daniel Goleman, ‘Emotional Quotient’ -.2009 groups of balance sheet - Assets and liabilities- P & L a/c - Accounts group
2. Norman Vincent Peale, ‘Power of the Plus factor’, 2010. creation - Accounts ledger creation - Financial problems-alteration and
3. Dr.K.Alex, ‘Managerial skills’, Person Publication, New Delhi. 2013 deletion.
_____
Unit - II (15 Hr)
Voucher entry - Tally a/c Voucher types - Contra Voucher - Payment Voucher
- Receipt Voucher - Journal Voucher - Purchase Voucher - Sales Voucher -
Voucher alterations, deletion and cancellation - single mode Voucher entry -
A/c Voucher lists - Pay book - Trial balance.
Unit - III (15 Hr)
Cost centre - Cost category - Voucher entries using cost centre - Payroll
preparation - Budget creation and alteration - TDS - TCS - VAT.
Unit - IV (15 Hr)
Inventory information - Inventory masters - units of measure - stock group
- stock item - stock category - godowns - Inventory vouchers - Receipt note
voucher - Rejections in voucher - Delivery note vouchers - Rejections out
voucher - Stock journal voucher - Physical stock voucher - Creating purchase
order and sales order - invoicing.
Unit - V (15 Hr)
Accounting and inventory books and reports - Data Collaboration - Security
- Tally vault - Tally audit - Export of data - data formats - internet connectivity
- E mailing tally report as attachments - import of tally data - migrating tally
data - ODBC connectivity - connecting tally data into MS word document
and excel worksheet - Backup - Restore.

48 49
TEXT BOOKS Sem. IV Hours/Week: 6
1. Implementing Tally - AK Nadhani and KK Nadhani (Unit I and II, Unit IV 14PCC4119 Credits: 5
and V), 2005.
MANAGEMENT INFORMATION SYSTEM AND ERP
2. Tally Namrata Agarwal (Unit III), 2006.
_____ Objective
* To give an understanding of the importance of information systems, how
Sem. IV Hours/Week: 3 it relates to managerial end - users and the vital role of information
14PCC4118 Credits: 3 technology in business - to impart the knowledge on evolution
implementation and advantages of an ERP system.
Software Lab-IV
UNIT - I (18 Hr)
FINANCIAL ACCOUNTING PACKAGE AND
Introduction to Information Systems (IS) and Information Technology (IT)
DATA MINING
- significance - Fundamentals of IS concepts - overview of IS - solving
1. Data Mining Tool business problems with IS - developing IS solutions.
2. Creation, alteration and deletion of company
UNIT - II (18 Hr)
3. Creation, alteration and deletion of primary and secondary accounting
Information Systems for Business operations - Business IS - Marketing,
groups.
Manufacturing, human resource, accounting and financial information
4. Final A/Cs with adjustments (Creation and deletion of ledgers)
systems - transaction processing system - management information and
5. Voucher entry problems in double entry mode decision support system.
6. Voucher entry problem in single entry mode.
7. Voucher entries using cost centres UNIT - III (18 Hr)
8. Budget preparation and reporting variance Managing Information Technology - managing information resource and
technologies - global IT management - planning and implementing business
9. Payroll preparation
change with IT.
10. Accounting vouchers using stock items
11. Order processing and inventory vouchers UNIT - IV (18 Hr)
12. Generation of accounting books and reports Enterprise Resource Planning (ERP): an overview - benefits of ERP - ERP
13. Generation of inventory books and reports. and related technologies - Business process reengineering - data
warehousing - data mining - online analytical processing - supply chain
management.
_____
UNIT - V (18 Hr)
ERP implementation: ERP implementation life cycle - implementation
methodology - hidden cost - organizing the implementation - vendors,
consultants and users contracts with vendors, consultants and employees
project management and monitoring - ERP present and future - turbo charge
the ERP systems - Enterprise Integration Applications - ERP and E-commerce
- ERP and Internet.

50 51
BOOKS FOR STUDY Sem. IV Hours/Week: 4
Unit I, II, III 14PCC4402 Credits: 4
1. James A O’Brien, “Management Information Systems for managing IT IDC-III:
in the Internetworked Enterprise”, 4th edition, Tata McGraw Hill
TALLY
Publishing Company Limited, New Delhi, 2009.
Unit IV, V Objectives
2. Alexis Leon, “ERP Demystified”, Tata McGraw Hill Publishing Company • To enable students to learn basic concepts and applications of accounting
Limited, New software.
Delhi, 2000. • To help students to acquire skills of operating Accounting software
effectively.
BOOK FOR REFERENCE
1. W.S. Jaswadekar, “Management Information Systems”, Tata McGraw Unit - I: (12 Hr)
Hill Publishing Co. Ltd., New Delhi, 2008. Introduction to Accounting Software - Features of Computerized Accounting
_____ - Introduction to Tally - Features of Tally - Creation- alteration and Deletion
of Company - Company details - Accounting Features (F11) - Accounting
groups - Predefined groups - User defined groups (creation, alteration and
deletion) - Ledgers (Creation, alteration and deletion) - Preparation of Final
accounts with adjustments and Balance sheet using ledger balances.
Unit - II: (12 Hr)
Accounting Vouchers - various types of accounting Vouchers and their
short cut keys - Voucher entries in Double and single entry mode - Day book
- Cost Centre - Cost categories - cost centre class - Bill wise details - Interest
calculation.
Unit - III: (12 Hr)
Budgets creation and alteration - Variance analysis - pay roll preparation -
Statutory Features (F11) - Voucher entries using TDS, TCS & VAT.
Unit - IV: (12 Hr)
Inventory Masters: Creation, alteration and deletion of Stock groups, Stock
categories, Units of Measures, Godowns and Stock items- Batch wise details
- Bill of materials-Purchase and sales order processing - Pure Inventory
Vouchers - Entries in Accounting and Inventory vouchers using stock items.
Unit - V: (12 Hr)
F12 - Configurations - Accounting and Inventory books - Statements of
Accounts and Inventory - Group Company - Security control - Tally Audit -
BRS - Extraction of Ratios, Cash flow and fund flow statement.

52 53
TALLY PRACTICAL Sem. IV Hours/Week: 4
14PHR4402 Credits: 4
1. Creation, alteration and deletion of companies and user defined
Accounting groups. ORGANISATIONAL BEHAVIOUR
2. Creation, alteration and deletion of ledgers and final accounts and Objectives
Balance sheet preparations.
• To grasp the organizational theories that would enlighten the
3. Voucher entries in double entry mode. understanding of human behavior at work.
4. Voucher entries in single entry mode.
• To understand team/group processes and be able to address issues arising
5. Voucher entries using Cost centre and Cost categories. from individual and collective organizational behavior.
6. Voucher entries using bill wise details and interest calculation.
7. Creation and alteration of budgets and variance analysis. UNIT 1:
8. Creation, alteration and deletion of inventory masters. INTRODUCTION AND EVOLUTION (14 Hr)
9. Accounting voucher entries using stock items. Organisational Behaviour - Concept, meaning, objectives, approaches, S-
O-B-C Models, Models of OB. Historical development of OB - Hawthorne
10. Order processing and voucher entries using accounting and inventory
Experiments. Organisational Climate - Meaning, importance, determinants,
vouchers.
and measurements.
11. Payroll preparation and applying TDS and TCS.
12. Generation of Accounting and Inventory Reports. UNIT 2:
BEHAVIOUR DETERMINANTS (14 Hr)
TEXT BOOK Personality - concept, meaning, determinants. Perception - meaning, factors,
1. AK Nadhani, Simple Tally 9, BPB Publications, Chennai, 2008. process, Difference between perception and sensation, Learning - meaning,
Difference between Learning and Maturation. Motivational Theories:
BOOKS FOR REFERENCE
Content, Contextual and Contemporary theories. Job Satisfaction - Meaning
1. Vishnu P. Singh, “Tally. Erp 9”, Computech Publications Ltd, NewDelhi, and Determinants.
2006.
2. Srinivasa Vallaban, Computer Applications in Business, Sultan Chand UNIT 3:
and sons, Chennai, 2006. BEHAVIOUR MODIFICATION (14 Hr)
B.M: Concept, meaning, application and importance. Stress: Sources and
_____ Causes, Stress Management. Fatigue: Sources, Causes and management.
Work place emotions,Values, Attitudes. Conflict: meaning, types, models
and resolution strategy.
UNIT 4:
ORGANISATIONALTEAM DYNAMICS (14 Hr)
Team: Types, designs, development, norms, roles and cohesiveness. Team
building: Process, types, managing team process. Team resource, Roles and
Responsibilities. Self Identity Team skills, Group working Process,
Management influencing skills.

54 55
UNIT 5:
ORGANISATIONALCHANGE (14 Hr)
Challenges of change - Pressures for change, types of change, approaches.
Resistance to change - individual, group and organizational. Overcoming
Resistance. Promoting change - interpersonal, team and organizational
methods.
Text Books
1. Davis & Newstrom, (1985) Organisational Behaviour, New Delhi, McGraw
Hill Publishers, (Unit 2) Chapter - 2.
2. Fred Luthans (1985). Organisational Behaviour, New Delhi. Mcgraw Hill
Publishers, (Unit 3) Chapter - 3,4,5
3. Prasad L.M. (2000) Organisational Behaviour, New Delhi, Sultan Chand
& Sons, (Unit 1 & 5) Chapter- 1, 10, 11
4. Stephen Robins (1988). Organisational Behaviour , New Delhi, Prentice
hall of India, (Unit 4) Chapter - 5,7,94.
5. Steven L Mcshane, Mary Ann Von Glinow, Radha R Sharma,
Organisational Behaviour: Emerging Knowledge and Practice for the
Real World, TMH. (Unit V)
Reference Book
1. Uma Sekaran (1986), Organisational Behaviour, New Delhi, Tata McGraw
Hill.
_______

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