Seating the Guests
and Presenting the
Menu
Lesson 2
Escorting and Seating the Guest
Procedure
1. Escorting the Guest
2. Seating the Guest
3. Unfolding of Table Napkin
4. Waiter Takeover and Serving Water
5. Presenting the menu card
6. Serving of Bread
ESCORTING THE GUEST
• From the reception area,
receptionist will lead the guests to
their table. Once the table is
available, accompany them
immediately to the table with hand
outreach to the direction where
you are heading to and palm open.
ESCORTING THE GUEST
• Do not walk too fast and walk little ahead
when escorting guests to the table. Be
considerate of elderly or handicapped
guests.
Seating the Guest
As a receptionist or Maitre D’ Hotel, you
have some consideration to follow when
assigning tables to customers, and this
will make them appreciate and enjoy the
dining experience in the restaurant
Seating the Guest
Accommodate guests’ preferences like
smoking or non-smoking, pool side,
window, terrace, etc. whenever possible.
If ever the table they wanted is already
occupied, apologize and offer what is
available.
Seating the Guest
-Another is the number of guests in the
party. Position them where they have
enough space to sit on.
-For guests with small children, put them
on the corner or wall side.
Seating the Guest
Offer assistance to the
customer with special needs like
senior citizen and person with
disability
UNFOLDING OF TABLE
NAPKIN
UNFOLDING OF TABLE NAPKIN
If the guests allow you, from the right-hand
side of the guests, remove the napkin that has
been provided as part of the setting. Unfold it
into a triangular shape and drape it across the
guest’s lap without touching any body parts of
the guest
UNFOLDING OF TABLE NAPKIN
Say “Excuse me ma’am/sir, may I
unfold the table napkin for you?”
waiter take over and
serving of water
The captain waiter/waiter
should be well groomed,
s/he should stand erect,
make a pleasant eye
contact as s/he welcomes
the guests to the restaurant
waiter take over and
serving of water
PRESENTING THE MENU CARD
PRESENTING THE MENU CARD
Say: “Excuse me ma’am/sir here is
our menu card for your food
selection. Please take you time to
read the menu and I’ll be back to
take your order whenever you are
ready.
serving of bread
After presenting the menu, you may
suggest or ask the guest if they want to
have their bread, after hearing the
guests’ response, excuse yourself and
tell them you’ll be back with the bread.
When serving bread, present the bread on the
guest and served it the left side hand of the
guests where the bread and butter plate is
placed. Do not cross over to the guests.
Say:” excuse me ma’am/sir, here is your bread.
Please call me whenever you are ready to
order.”
TIPS ON SEATING THE GUEST
When one or two
Young couples Loud, noisy
people is dining in
a restaurant do prefer quite parties may be
not use the four- corners with placed in
seat table if good view. private rooms
possible.
TIPS ON SEATING THE GUEST
If the guests In seating the guests, assist the
request for a ladies first, followed by the
specific gentleman. If in case there are
location, try to
children in a group, they should
accommodate
be assisted first.
him/her.
